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  • Archived

My bookmarks are missing, and the help just flips back to where I started over and over.

I went to help. then missing lost bookmarks, then recover lost bookmarks, then it goes back to lost, and then again to recover. Where can I find them and get them back. … (read more)

I went to help. then missing lost bookmarks, then recover lost bookmarks, then it goes back to lost, and then again to recover. Where can I find them and get them back.

Asked by janvandenhout 1 year ago

Last reply by jscher2000 1 year ago

  • Solved
  • Archived

I am trying to log in to my site, but it seems that all methods have changed ? I am trying to log in, but the system will not recognize my details?

Hello, I am aware that Mozilla has gradually been updating there system. I have not used my system for two months or so and on my return, i am gainind entry to to my M… (read more)

Hello, I am aware that Mozilla has gradually been updating there system. I have not used my system for two months or so and on my return, i am gainind entry to to my Mozilla link. As a consequence I am trying to get reconnected and get back on line. For this reason, I thought that I should relog in and get back to normal, but I am unable to find the route into mozilla to do that. Please advise me on the recommended route I should use, to rectify the connection problem.

 Roger Perry.

Asked by Roger-Perry 1 year ago

Answered by McCoy 1 year ago

  • Archived

Spam web page

Today a new tab keeps opening about every minute, headed Pending Reward, and saying 'we want to thank you for your loyalty to Firefox! It's obviously some sort of scam. A… (read more)

Today a new tab keeps opening about every minute, headed Pending Reward, and saying 'we want to thank you for your loyalty to Firefox! It's obviously some sort of scam. A virus scan has found nothing. How do I get rid of it?

Asked by Dlc1 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I rebooted my computer and now all my firefox add-ons, settings and bookmarks are totally gone. how do I restore it?

All of my settings, add-ons, and bookmarks are gone. It's like I am a brand new user. My other browsers still have their bookmarks and settings. Only Firefox was affected… (read more)

All of my settings, add-ons, and bookmarks are gone. It's like I am a brand new user. My other browsers still have their bookmarks and settings. Only Firefox was affected. The bookmarks toolbar also disappeared and when I restored it my bookmarks were not on it. Just the "Most Visited" and "Getting Started" bookmarks were there. What the F*** happened?! And more importantly how do I restore Firefox to its previous state?

Asked by humnob 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

what does invalid JWT token mean?

When coinbase.com website i will get logged off and the error is "invalid JWT token" it did not do this in the past and has started in the last couple weeks. What could… (read more)

When coinbase.com website i will get logged off and the error is "invalid JWT token" it did not do this in the past and has started in the last couple weeks. What could be causing this?

Thank You

Asked by Wxyz9876 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

It always takes multiple attempts to log into a secure site

I cannot figure out why it always takes me 2 or 3 (sometimes more) attempts to log into my employer's website. I KNOW I am not mis-typing the password. I type it the sam… (read more)

I cannot figure out why it always takes me 2 or 3 (sometimes more) attempts to log into my employer's website. I KNOW I am not mis-typing the password. I type it the same way 2 or 3 times, and at least twice I get an error message saying my credentials cannot be verified as authentic. If I keep trying, I usually get in on attempt 2 or 3. It's very frustrating - frustrating enough it might make me switch my default browser from Firefox Quantum to Chrome because I always get into the website on the first attempt when I use Chrome or Edge. There must be some setting that's getting in the way.

I hope someone can help because I'd really prefer to keep Firefox is primary, but my work website is the one i log into most frequently and I hate having to type my credentials several times to get in several times a day.

Asked by Joefarrelly 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Netflix won't play since Firefox 61 update installed

I've been following the post concerning this topic "Since upgrade to FF 61.0.1 Netflix stopped streaming" and tried the proposed solutions suggested . . . all without suc… (read more)

I've been following the post concerning this topic "Since upgrade to FF 61.0.1 Netflix stopped streaming" and tried the proposed solutions suggested . . . all without success. I've been a long time FF user but if no solution soon, will move to something else. As per Loyall's post, netflix works fine in Edge.

Asked by MattB62 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I'ved used Firefox for over 10 years, and I just realized today that my privacy is GONE.

These personalized newsfeeds, whatever they are-- Google does them all. Some are not as intrusive as others. But within Firefox, I get some of the most bizarre news stori… (read more)

These personalized newsfeeds, whatever they are-- Google does them all. Some are not as intrusive as others. But within Firefox, I get some of the most bizarre news stories... stories about things I'm not even talking to other people about or looking up online. How could it possibly find a connection? Even when there is a minute connection. It's not a coincidence. It's like, is my phone hacked-- are people reading my mind? It's some form of breach of privacy.

Granted, all the accounts I use are logged into Firefox. Tonight, I took a gander over the privacy settings, and as usual my jaw dropped in disbelief. Permissions; Locations, Camera, etc.-- instead of valuing peoples' privacy and not caring one ioda like Fuckfacebook, many privacy-invading functions are ON by default until they are turned off by the user. This is why I don't use apps. It's why I quit Facebook many years ago. And now, I say goodbye to Firebox. Sick and tired of people encroaching on my privacy. It's principal, nothing more, nothing less-- THIS BROWSER IS GONE. Stay out of my personal business.

Asked by nihiloth85 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Why do banking websites only see firefox as a mobile device?

All the questions relating to content and banking websites in this community have resulted in assuming, and pointing to, individual website issues. I spent quite a bit of… (read more)

All the questions relating to content and banking websites in this community have resulted in assuming, and pointing to, individual website issues.

I spent quite a bit of time with Tier 3 banking site support and found this out - Firefox for Windows Desktop (not mobile) shows up on their web servers as a mobile version. As such, mobile content is a condensed set of data and that is what is sent.

That is why desktop users are asked for authorization codes like mobile users.

Would the Firefox for Windows developers please correct this bug so that we don't have to find new browsers for banking sites from our desktops?

To clarify, the type of browser that is seen by the website originates with the browser. Please fix this for Windows desktop users.

Thanks. ed9213

Asked by ed9213 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Automatically went to another language and can't fix.

You guys did a recent upgrade and now my browser is in a different language. I have tried to set it back to English US SEVERAL time and have also re-installed it SEVERAL… (read more)

You guys did a recent upgrade and now my browser is in a different language. I have tried to set it back to English US SEVERAL time and have also re-installed it SEVERAL times but can't get it back in English US. What's the scoop?

Asked by FremontDan 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Logging into websites

I can't remain logged-in to certain websites, for example, when I try to login to airasia.com, Firefox allows me to login, but then the page refreshes immediately and I a… (read more)

I can't remain logged-in to certain websites, for example, when I try to login to airasia.com, Firefox allows me to login, but then the page refreshes immediately and I am logged out again. This only happens to certain sites. I have tried: Disabling all add-ons Clearing cookies & history Setting options to always accept 3rd party cookies Creating a new profile Reinstalling Firefox Removing my anti-virus software

I have the same problem when I use IE. I am able to login to the site using Chrome . I am able to login to the site using Firefox on another computer.

I am using Windows 7.

Asked by dummyoutlook 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Videos that are not on a major website (YouTube, Twitter, Twitch, etc.) will not play

Like the title says, videos on YouTube or Twitch or Twitter all work perfectly fine. However, videos that are hosted by my university on their page or livestreams hosted … (read more)

Like the title says, videos on YouTube or Twitch or Twitter all work perfectly fine. However, videos that are hosted by my university on their page or livestreams hosted on smaller news websites do not work. They often show the loading symbol for 30 seconds or so an then state "The media could not be loaded, either because the server or network failed or because the format is not supported." or "No video with supported format and MIME type found." I've tried safe mode (I'm in safe mode now as I type this), and I've tried uninstalling and reinstalling Adobe Shockwave and Flash. None of these have fixed this issue.

One of the websites I'm trying to access is http://live.bhrt.ba/ . Any help is gratefully accepted.

Asked by PancakeSquid 1 year ago

Last reply by cor-el 1 year ago

  • Archived

In FF61 I keep getting the About:preferences option page opening with no visible text at all

In Ff 61 and 61.0.1 I keep on getting the About:preferences option page with absolutely no text in it at all. The tickboxes and outlines of the dropdown menu boxes are al… (read more)

In Ff 61 and 61.0.1 I keep on getting the About:preferences option page with absolutely no text in it at all. The tickboxes and outlines of the dropdown menu boxes are all there, laid out in the normal pattern, but no text so I can't see what is what to change anything.

1 Sometimes it opens with all text displaying as it should, but it is opening with no text more often than not.

2 When it opens with no text, if I repeatedly close and re-open, eventually it will open with one section(General, or Home, or Security etc) with text, the rest still not, then eventually another section etc until all are displaying the text. But it is a tedious process each time to get the text displaying in the section I'm wanting to view/change. Trying to select missing text does not work - it appears to be missing, not just invisible.

Oh, I should mention tjhat i am not having any display problems, text or otherwise, anywhere else - just on About:preferences.

Asked by DavidBE 1 year ago

Last reply by DavidBE 1 year ago

  • Archived

70.x is very slow. Have to go back to 61.x (both 64bit)

I have done clean install of Firefox 70.x after following *all* the help articles I can find here in these forums relating to low laggy Firefox. This is with no add-ons, … (read more)

I have done clean install of Firefox 70.x after following *all* the help articles I can find here in these forums relating to low laggy Firefox. This is with no add-ons, etc. Basic Clean install of 70.x The issue remains. I still use Flash on a couple of sites so I have it installed after troubleshooting. I did have the install for 68?? and it has the issue too, after clean install. Not sure of the exact number but closer to the newer 70.x

Loading all sites is just slow! Tried from 3 different ISPs. Usually it shows the TSL Handshake lag but not always. Disabling the antivirus fixes the issue BUT I have tried Avast, AVG and E-Set. All have the same allergic reaction with Firefox while Google Chrome remains fast to load no matter how "heavy" of an Internet Security I use.

I am at a loss and hate have to go back to 61.x to fix this issue. It is fast and smooth with any Internet Security available. 62.x just loads like NOW. No delay... :( Hours of uninstalling and reinstalling different software to prove to myself that the newer FireFox is very slow if you use any Internet Security.

Asked by LestatDeLioncourt 6 months ago

Last reply by LestatDeLioncourt 6 months ago

  • Archived

All of my saved logins are missing from my sync after it required me to reconnect.

I've had the same thing happen on my laptop. First with Firefox, basically I find that for some reason all of my saved login passwords are missing. I go to Logins and the… (read more)

I've had the same thing happen on my laptop. First with Firefox, basically I find that for some reason all of my saved login passwords are missing. I go to Logins and there is nothing in there. I notice that Sync is disconnected. I reconnect it (without resetting my password). It reconnects but never syncs my logins/passwords.

This happened with Firefox but I noticed that Firefox Nightly was still working and had my logins. So I started using it until the same thing mysteriously happened to me a couple of days ago. All my logins are gone and I'm disconnected from Firefox Sync.

I have the logins synced to my phone and now I have to basically look up passwords on my phone and I'm not sure how to recover them from my phone and/or why this is happening with my Firefox sync. I noticed sometimes that saved logins weren't propagating between different devices correctly all the time but it seemed like mainly one-off issues with random logins.

I guess my questions are, why are the logins not being synced or reloaded after I relogin ? What is triggering Firefox to disconnect and require a reconnect and at the same time deleting my saved logins from my local profile ? How can I access my saved login/passwords and export them to something like KeepPass so I'm not screwed if this happens to all of my devices. I admit I got lazy and started depending upon Firefox, but many passwords are one-off unique per site and so there is no way I am going to memorize them all.

Thanks

Asked by robbt 1 year ago

Last reply by robbt 1 year ago

  • Archived

my firefox randomly not loading new tab or new search and works after I close and reopend the browser.

when I opened the firefox and browse a page, it work normally as it shld. but then, after sometime, it will start not loading any new page(even a simple google search pag… (read more)

when I opened the firefox and browse a page, it work normally as it shld. but then, after sometime, it will start not loading any new page(even a simple google search page). just keep loading loading and loading. nothing is wrong with my initernet connection. and after i close the entire browser and reopen it, then it will start working back. Why is this happening and how to solve it?

Asked by helloworld123 1 year ago

Last reply by Shadow110 1 year ago