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After updated firefox to version 48.0.2, I cannot use Chinese input in Firefox anymore.

Chinese input still can be used in other software like Excel or Word but not Firefox after Aug 24 updated. I can swap the language but it doesn't work even it shows chine… (read more)

Chinese input still can be used in other software like Excel or Word but not Firefox after Aug 24 updated. I can swap the language but it doesn't work even it shows chinese input.

Asked by winter_64 3 years ago

Answered by ideato 3 years ago

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file upload in Producteev not working with Firefox 49

Hi, File upload in Producteev is not working with Firefox 49 . I downgraded to 48 and the upload feature works fine. Is this the proper place to report this bug with the … (read more)

Hi, File upload in Producteev is not working with Firefox 49 . I downgraded to 48 and the upload feature works fine. Is this the proper place to report this bug with the latest version?

Asked by kuki403 3 years ago

Answered by kuki403 3 years ago

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Mozilla Firefox 48.0.2 (Windows 10 64Bit) has problems finding my profile only when login into my bank (new instance-chase bank). How to fix it??

When I enter my username and password, I want to open a new protected Firefox instance but it just complains that it can't locate the profile. I am forced to select it t… (read more)

When I enter my username and password, I want to open a new protected Firefox instance but it just complains that it can't locate the profile. I am forced to select it to open in the same window. I am on Dell™ XPS™ L502X, Windows 10 64-Bit , and using Mozilla Firefox 48.0.2. In debugging this problem, I tried to verify the profile by using the Profiler and the add-on Open Profile Folder 1.3.3.1. It shows the correct profile folder but Mozilla Firefox 48.0.2 says it can't find the Profile folder, While it is there! The profile.ini is correct. This used to work for me. Thank you, ~sreyes27

Asked by sreyes27 3 years ago

Last reply by sreyes27 3 years ago

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Bookmarks have all disappeared since last Windows 7 enterprise update. I can't restore them from by backup

Hi, I am using FF bokmarks since Years without any issues. I regularly backup them. Since the last windows 7 enterprise update they have all disappeared and I can't re… (read more)

Hi, I am using FF bokmarks since Years without any issues. I regularly backup them. Since the last windows 7 enterprise update they have all disappeared and I can't restore them from my backup file.

I get the message "Unable to process the backup file"

Please can you help me to sort this out as I am using bookmarks for professional usage?

In addition, please let me know if I can get a readable vision of all bookmarks saved in my backup file?

Thanks a lot

Philippe

Asked by phbull 3 years ago

Answered by John99 3 years ago

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Could you please help me with a video problem concerning Firefox 48 for Mac and El Capitan 10.11.6 ?

Sometimes when clicking on a news video on "AOL Today" Firefox will instantly crash before even starting the video. Other times the AOL news videos play ok. And then ag… (read more)

Sometimes when clicking on a news video on "AOL Today" Firefox will instantly crash before even starting the video. Other times the AOL news videos play ok. And then again, when it seems like a video is playing okay, it will stop playing part way through. Since it's not consistent in what it's doing, it's hard to predict when it's going to crash.

In trying to correct the problem, I did a "Refresh Firefox" via the Mozilla Support forum and am still having the same problems. My computer platform is El Capitan version 10.11.6 using Firefox 48.0 for Mac on a 15" MacBook Pro with Retina display. I've been using Firefox for years and have never had so many crashes as I'm having now.

I've just recently upgraded to El Capitan and Firefox 48. Any help you may offer will be greatly appreciated! Thank you for all the time and effort you give in volunteering to help us!

Asked by brmidi 3 years ago

Answered by brmidi 3 years ago

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Can not find Video URL error message from Google play movie rental Fix

Desktop Windows 10 gets the error, "Can not find Video URL" error when renting a movie from Google play or You Tube. Found a Extension loaded called "HTML5 Video Everywh… (read more)

Desktop Windows 10 gets the error, "Can not find Video URL" error when renting a movie from Google play or You Tube. Found a Extension loaded called "HTML5 Video Everywhere" loaded and when I disabled the extension the video plays fine. Remove this extension when updating to FireFox or Cyberfox release 48 and above.

Asked by Simson FireFox 3 years ago

Answered by Simson FireFox 3 years ago

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Gone are all saved passwords.

After my laptop is discharged, when the browser is turned on, I discovered that all my saved passwords are lost. None of the tips I found through Google did not help (run… (read more)

After my laptop is discharged, when the browser is turned on, I discovered that all my saved passwords are lost. None of the tips I found through Google did not help (run in safe mode, create a new profile, restore an older version ...). In the folder with the profile of the browser was the file logins.json.corrupt that I hope to recover. Can you tell how to do it?

Asked by foxandr 3 years ago

Last reply by John99 3 years ago

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Text not rendering properly on some websites

I know this question has been asked multiple times and it usually ends in the solution: Some font rendering issues are caused by graphics driver incompatibilities. Could… (read more)

I know this question has been asked multiple times and it usually ends in the solution: Some font rendering issues are caused by graphics driver incompatibilities. Could you try disabling Firefox's use of hardware graphics acceleration?

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"


However my hardware acceleration has been disabled for a long time. I've had this problem for many months and every now and then it annoys me enough to search for solutions. I've tried increasing and changing the fonts in my Content Settings. I've uninstalled and reinstalled firefox. I've checked multiple websites fonts to see where it happens since it seems to pick and choose what sites it happens on. I've even cross checked sites on Google Chrome as well to verify that this only happens with Firefox.

This leads me to think there is a bigger problem/bug in play within Firefox's Rendering Engine, Gecko.

Asked by unscodst 3 years ago

Last reply by unscodst 3 years ago

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How do I disable autofill so it does NOT autofill the address bar, the search bar or anything else?

I found instructions here: https://support.mozilla.org/en-US/kb/control-whether-firefox-automatically-fills-forms Here's what it says: "If you don't want Firefox to remem… (read more)

I found instructions here: https://support.mozilla.org/en-US/kb/control-whether-firefox-automatically-fills-forms

Here's what it says:

"If you don't want Firefox to remember what you've entered into form fields, you can turn off the auto form fill feature:

   Click the menu button New Fx Menu and choose Preferences.
   Select the Privacy panel.
   In the drop-down menu next to Firefox will:, choose Use custom settings for history.
   Remove the check mark next to Remember search and form history.
   Close the about:preferences page. Any changes you've made will automatically be saved. 

Disabling form history also prevents Firefox from storing search history for the Search bar in the Navigation Toolbar."

Unfortunately, v.48 doesn't have "remember search and form history."

So, I unchecked the three options under Location Bar. All that did was to stop the autofilling in the address bar. Then I opened up the clear history settings & unchecked everything but "form & search history." I rechecked 'clear history when ff closes.'

But any time I start typing in a search, it still not only tries to autofill, but it also does it right over where I'm typing so I cannot see what I'm typing!

Oh, and BTW, when the help says to Click the menu button (3 bar button) I don't get preferences like it says I will. (And I never have in any version.) Instead, I get what you see in the attached screen shot. So I go to firefox at the top left corner and choose preferences.

Asked by CallyCat 3 years ago

Last reply by CallyCat 3 years ago

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"Firefox Web Content" in Activity Monitor on Mac

Recently, I have been checking the Activity Monitor on all of our macs, just to see what apps were taking the most power out of all of them. Since yesterday, whenever we … (read more)

Recently, I have been checking the Activity Monitor on all of our macs, just to see what apps were taking the most power out of all of them. Since yesterday, whenever we start up Firefox, the Activity Monitor shows something called "Firefox Web Content" below Firefox. Is this normal? Below is a screen shot of what we are seeing.

Asked by 4dogmom 3 years ago

Last reply by 4dogmom 3 years ago

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Page links are fine in Safari, but only show up as numbers in Firefox. Help?

Links to pages of my website are not showing up in Firefox. Well, they show up, but as black numbers and not blue links...except for 5 of 59 numbers. Everything is fine w… (read more)

Links to pages of my website are not showing up in Firefox. Well, they show up, but as black numbers and not blue links...except for 5 of 59 numbers. Everything is fine when viewing in Safari. See here: martybucella.com/biz5.html.

Asked by Stumped54 3 years ago

Answered by jscher2000 3 years ago

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urgent firefox updates

Almost every time I am on Facebook and click on Farmville to play that game, the first time I click on to go to my farm, I've been getting the "official-looking" red fire… (read more)

Almost every time I am on Facebook and click on Farmville to play that game, the first time I click on to go to my farm, I've been getting the "official-looking" red firefox screen and logo pop up with a gray colored pop up box that says it's an urgent firefox update. I've never clicked on the save button, I alwasy click cancel, close the pop up box, go back to Facebook and click on Farmville again, and everything runs fine, The latest one I encountered says it was a Java script coming from the following link, again it popped up after I logged into Facebook, and clicked on Farmville. Here's the link and file info: Urgent firefox update firefox-patch.js JavaScript File (2.6 KB) from https://podaimt2.net https://podaimt2.net/4761283090238/bea2ae3697608b4f8ce3a682c30d7e46.html

Asked by Sassenach24 3 years ago

Last reply by the-edmeister 3 years ago

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who shot the fox and killed adobe flash player

Since ver. 48 flash player is reported as an "unresponsive plugin" during attempts to play some files, (significantly on twich). Also some plugins etc. state that they ar… (read more)

Since ver. 48 flash player is reported as an "unresponsive plugin" during attempts to play some files, (significantly on twich). Also some plugins etc. state that they are incompatible with FF.48. is this a picture of things to come or will it be sorted. I am (regrettably) using w10 which -annoyingly, does too much potching around of it's own volition.

Asked by tomas-p 3 years ago

Answered by FredMcD 3 years ago

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Firefox crashes

For the past two weeks FireFox along with all my other browsers have been crashing on my Macbook 2008. I'm running Yosemite. I have tried upgrading my harddrive, but that… (read more)

For the past two weeks FireFox along with all my other browsers have been crashing on my Macbook 2008. I'm running Yosemite. I have tried upgrading my harddrive, but that didn't fix the problem. I'd be very grateful for any help you can provide.

Asked by TriS68 3 years ago

Last reply by TriS68 3 years ago

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Firefox crashes

Due to prior problems, I uninstalled and installed a new Firefox about a month ago. After that, I started getting error messages when I attempted to open the browser. (… (read more)

Due to prior problems, I uninstalled and installed a new Firefox about a month ago. After that, I started getting error messages when I attempted to open the browser. (See attached image.) In the past week, Firefox has had more progressive problems. It started out with just a slow loading of pages, but this became prevalent with every page I attempted to load. I tried using the Refresh option, but this only lasts for about 20 minutes. I scanned my system with Super Antispyware, Malwarebytes and Norton 360 and removed all threats found. (Then I removed Malwarebytes to lower the number of security programs on my system.)

The crashes started about 3 days ago so I went to Support and tried to follow those steps. Nothing changed in Safe Mode. Nothing improved and in fact, things got worse. When I again uninstalled Firefox, I thought I was "wiping the slate clean", but this time, it reloaded what I'd have before. (The first time I uninstalled and re-installed, the new "copy" didn't have my bookmarks. Last night, when I re-installed, all the bookmarks were there.) Additionally, now there is a tiny red vertical line on each tab that I have open. It is to the right of the X to close the tab and appears with every tab I open. Also, since this second re-install, the browser keeps crashing. Last night, it gave me more than 6 chances to submit a crash report within a half hour. This morning, in the past 2.5 hours, I have submitted 4 crash reports. If you can't fix this, I'll have to use a different browser. I know that in this time frame, when I used Edge, there was only 1 crash report and when I've used Chrome, there have been none. I would prefer to use Firefox, but not if these situations are going to continue. At the present, the image that I want to upload regarding the error message mentioned in the first paragraph has still not loaded, but I'm going to submit this. I have no idea what will happen.

P.S. When I looked at your "educated guesses", I discovered that it said my OS was Windows 7. No! It's Windows 10.

Asked by mtgrady113 3 years ago

Last reply by jscher2000 3 years ago

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Firefox crashed, no sessionstore or previous session to be found

Firefox crashed, like it does some times, like all browsers tend to do. However this time no crash report, which was weird but not something unthinkable. When I opened fi… (read more)

Firefox crashed, like it does some times, like all browsers tend to do. However this time no crash report, which was weird but not something unthinkable. When I opened firefox again it didnt ask if I wanted to restore my previous session, also weird. I checked to see if I could restore my previous session my self through the history, nope. I checked if I could restore the previous session through the profile in AppData, somehow made the previous session and current in close succession so that was lost too. Though up a last chance to retrieve everything, connecting with sync on a different pc, NOPE, it had also synced when I had restarted firefox.

Now I have lost all my tabs.... for some people not a big problem, however I rather put almost everything in tabs than put them in bookmarks, cause in tabs I get visually reminded of something I wanted to read or check out otherwise. I can easily remember where I left the tab I want to look at without having to scroll through endless bookmarks or try to remember the title of the site to open the bookmark, I used to put everything in bookmarks till I had to search through 500+ bookmarks, which made me realize tabs are easier to work with. TL;DR I lost about 200+ tabs because mozilla randomly crashed without crash report.

Does someone know any way to retrieve my lost data, or can mozilla somehow get me a the tabs from any sync before 17/09/2016 6:00?

Kind regards

Asked by WhatEverYouWantItToBe 3 years ago

Last reply by John99 3 years ago

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How can I set Firefox to include the extension when saving files? I currently have to type the extension each time I save a file.

I download and save multiple pdf files from various websites daily using Firefox. When doing so, I have to remember to type ".pdf" after the file name otherwise Adobe Acr… (read more)

I download and save multiple pdf files from various websites daily using Firefox. When doing so, I have to remember to type ".pdf" after the file name otherwise Adobe Acrobat won't recognize the file. Even when clicking on a file name to replace the file, it omits the extension. I cannot find anywhere in the preferences to include the extension when saving files.

Thanks for any pointers. Holly

Asked by unkskitty 3 years ago

Last reply by FredMcD 3 years ago

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moz-extension://292744d9-38c0-497e-948d-f1f898176591/_blank.html.

I've noticed in my history or when I open a new tab in my Firefox browser, it has links like: moz-extension://292744d9-38c0-497e-948d-f1f898176591/_blank.html. I have re… (read more)

I've noticed in my history or when I open a new tab in my Firefox browser, it has links like: moz-extension://292744d9-38c0-497e-948d-f1f898176591/_blank.html.

I have removed similar links already, but there's this new on in the history today.

Any ideas where this has come from?

Asked by a_gal 3 years ago

Last reply by FredMcD 3 years ago