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  • Archived

how do i create bookmarks on toolbar when there is no icon next to the site i want

I need to bookmark sites I use a lot and I just updated Mozilla on my Mac so I need to add them to the toolbar, but there is no icon next to the site as instructed in you… (read more)

I need to bookmark sites I use a lot and I just updated Mozilla on my Mac so I need to add them to the toolbar, but there is no icon next to the site as instructed in your help page

Asked by ann.dennison 2 years ago

Last reply by Chris Ilias 2 years ago

  • Archived

Why does firefox keep crashing?

My firefox keeps crashing. I'll just be watching a Youtube video or something like that then it will crash. It has done this about 200 times since 30/08/2014. I will subm… (read more)

My firefox keeps crashing. I'll just be watching a Youtube video or something like that then it will crash. It has done this about 200 times since 30/08/2014. I will submit a crash report, but nothing ever comes of it. When I reopen Firefox, a window pops up and says that Firefox is already open, then when I close that window, another one says my Firefox profile (?) is missing or something like that. Then it opens normally. As well, when I see if it needs updates, it says it's up to date, even though the Firefox website itself says it looks like I'm using an older version of Firefox. On top of that, occassionally Youtube videos will just stop working (the screen will go all fuzzy and say that an error occurred), and lately it seems as though Netflix isn't working properly either, as when I open it it says it failed to load. Once I close an reopen firefox it will work, but I'm not able to browse through all the titles. Thanks in advance for your response.

Asked by Yammy129 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Why the HELL haven't you guys put a warning for the STUPID refresh offer yet?!?!?!?!?!

Why the HELL haven't you guys put a warning for the STUPID refresh offer yet?!?!?!?!?! It wiped out all my stuff without any warning that was what it was going to do!!!!… (read more)

Why the HELL haven't you guys put a warning for the STUPID refresh offer yet?!?!?!?!?! It wiped out all my stuff without any warning that was what it was going to do!!!! HOW STUPID!!!!!

Asked by radrick01 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Too many updates for Firefox. Can they be slowed down?

It seems that every day there is a new update to download. I get tired of seeing these messages as well as having to download. Can something be done so I don't get these … (read more)

It seems that every day there is a new update to download. I get tired of seeing these messages as well as having to download. Can something be done so I don't get these updates so often?

Asked by Melissathe1 4 years ago

Last reply by John99 4 years ago

  • Archived

The data imported by sync on public comptuers is kept when I sign out, is ther any way to stop this

I work in libraries and internet cafes pretty often and would like to be able to pick up where i left off with the previous session. This works fine with the sync accoun… (read more)

I work in libraries and internet cafes pretty often and would like to be able to pick up where i left off with the previous session. This works fine with the sync account i created for this purpose. The issue is that I like to sign out when I'm leaving. The data that was imported onto the device because of me isn't then 'poofed' into the ether. I leave the public computer with unapproved apps installed for future sessions, leave my history and my saved login details etc. Is there any way of singing out of sync and ensuring that I take with me what I brought? Or would I have to start a guest browsing session and have the sync signed in there so all the data gets deleted/gotten ridof

Thanks in advanc.e

Asked by blahgulah 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Send to Kindle add-on no longer works with latest Firefox

This is the third or fourth time that a new version of Firefox has caused this add-on to work. I had to reinstall an earlier version of Firefox. I'm getting ready to try… (read more)

This is the third or fourth time that a new version of Firefox has caused this add-on to work. I had to reinstall an earlier version of Firefox. I'm getting ready to try Safari since the Send-to-Kindle app is very important to me. I really wish you would check these things before sending updates. This has happened with several previous updates.

Asked by wilmap47 4 years ago

Last reply by James 4 years ago

  • Archived

Even after clean install, Firefox v. 44 launches but does not display windows on MacBook running OS X 10.10.5.

The browser worked once as normal and after closing and reopening would no longer display windows or preferences or any other important components. It would show history,… (read more)

The browser worked once as normal and after closing and reopening would no longer display windows or preferences or any other important components. It would show history, etc. from the application menu bar but not display the selected page. This also happened with the previous version. But it worked more than once after a clean install. Note, this version and previous versions work fine on iMac running the same system.

Asked by amarchello 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Why is your browser such a piece of crap that keeps crashing, and when it does it won't let the crash report go out to you so you can fix the bloody thing?

That's just great, Mozilla! Put the onus on some poor unsuspecting volunteers to try and help us poor suckers for trying your lousy Firefox Browser. That way you don't ha… (read more)

That's just great, Mozilla! Put the onus on some poor unsuspecting volunteers to try and help us poor suckers for trying your lousy Firefox Browser. That way you don't have to see what many, many people are saying about their disillusionment with your browser. As soon as Firefox V.43 automatically installed itself on my computer, it crashed when I opened it up. I filled in the crash report dialog box and clicked on submit to send it to you, but it would not go out. Instead, I got another error message saying that there was a problem with my crash report and it couldn't go out. Well, WHOOP-DEE-DOO !!!, Mozilla; Firefox has crashed, so nothing is coming in or going out on Firefox. Brilliant, absolutely f...ing brilliant !!!

I've uninstalled Firefox v.43 (several times) but still end up with the same crash problem when I re-install it.

I'm able to write this message only because I took my computer to the repair nerd who again uninstalled v.43 but then installed v.37. This works (partly) but still has other problems that are Firefox related (not caused by other programs as you suggest). A very important question I've had for a log time is: "Why in the bloody hell is there a new upgrade of Firefox almost every month?" You're as bad as Microsoft, coming out with upgraded versions of Windows before fixing even half of the bugs in the current version. Have you ever heard the expression: "DO IT RIGHT THE FIRST TIME" ?

Asked by dalesgo 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Can't Browse Online? Need help to fix please?

Hi. I am not able to browse the Web. Well I can and can't this is a tricky one. I always get a "Unable to connect / Firefox can't establish a connection to the server at … (read more)

Hi. I am not able to browse the Web. Well I can and can't this is a tricky one. I always get a "Unable to connect / Firefox can't establish a connection to the server at (Website name).com." Error which is weird because I can play online games on my PC like WoW/HotS/LoL/Hearthstone/BF4/COD just fine. I was going to do a fresh install but I lost my disk and have no backup/system restore/USB bootable. My computer is a bit old. It uses Vista32 Home Premium. This is really weird I never had this happen.

Heres the Skinny on what I can do in terms of browsers(I had them all previously before this started to happen(Which was a few days ago but I thought it was maybe server problems)).

-Load up firefox(it brings me to the firefox homepage) -Load the google search engine(But only if it has the HTTPS:// I can't just type 'google.com' -Load this support page(But none of it's links that are in the support articals)


I've tried everything. Reset my router did a bunch of CMD stuff that others said have worked. I checked my NIC and nothing is wrong with my PC in terms of hardware. I'm thinking it's more of a settings problem but I looked through them all. If someone could help that would be great. I need my PC I use it for everything, bank/bills and don't have the cash to do anything like replace parts and stuff.

Asked by ChewyGator 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

How to retrieve history from 2 months ago?

I had been using the 'restore previous session' to open up many tabs late last year. However, someone else used Firefox and I lost the ability to restore the tabs from my… (read more)

I had been using the 'restore previous session' to open up many tabs late last year. However, someone else used Firefox and I lost the ability to restore the tabs from my previous session. I tried to access these tabs from the history but only the sites seen within the last month and more than 6 months ago are available.

Where has the history between one month and six months ago gone?! Do I really need to wait another 5 months before I can see the history from 2-3 months ago??!


Cheers

Asked by vbah12 4 years ago

Last reply by cor-el 4 years ago

  • Archived

How the heck does a non-developer report a bug???

I've found a few, but it's really difficult to report it to you in plain english. I'm *not* going through bugzilla...I know what that's like. (Yes, my husband works for … (read more)

I've found a few, but it's really difficult to report it to you in plain english. I'm *not* going through bugzilla...I know what that's like. (Yes, my husband works for you.)

)k

Asked by grngrl 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

What is the difference between "Delete This Page" & "Forget About This Site" when deleting a single item in the 'History'

This question is similar to this archived question: (1) What is the difference between "Delete" & "Forget about this site" when deleting a single item in the 'His… (read more)

This question is similar to this archived question:

(1) What is the difference between "Delete" & "Forget about this site" when deleting a single item in the 'History' as a 'customising' procedure ?'c' https://support.mozilla.org/en-US/questions/1059209

An answer to that question links to this relevant page:

(2) Delete browsing, search and download history on Firefox. https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox

There are 2 things that are not clear to me in these 2 pages:

Question A: The accepted answer for the question (1) says that "Forget About This Site" will (among other things) remove all bookmarks stored in Firefox from that domain.

   Using "Forget About This Site" will remove all data 
   stored in Firefox from that domain like bookmarks, 
   cookies, passwords, cache, history, and exceptions, 

The page at (2) does not mention that "Forget About This Site" will remove all bookmarks stored in Firefox from that domain.

Since "Bookmarks" do not appear to be part of "History", I suspect that "all bookmarks from that domain" are NOT deleted by using "Forget About This Site", but it is not entirely clear. I was hoping someone could clarify this.

Question B: None of the answers to the question (1), and the page at (2), describe what happens when "Delete This Page" is clicked. I suspect that only that individual link to the page is removed from the "History" database, and that all other data about the domain of that link, including any other "History" links or "Bookmarks" (if any) are preserved. Again, I am looking for clarification on this.

Question C: I also found this related question:

(3) Forget about this site doesn't work as described in Mozilla Help. https://support.mozilla.org/en-US/questions/1087923

which indicates that "Forget About This Site" is broken. The question is still open, and I couldn't find a bug report for this issue. I was wondering if it has been verified as a bug and if there is a bug report for that issue, and if it has been resolved.

Asked by ff2fan 4 years ago

Last reply by alan_r 4 years ago

  • Archived

How to format (compose) messages to post on support.mozilla.org

Is there a FAQ or tutorial on how to format messages (questions or answers) that you are posting on support.mozilla.org? I'm talking about things like: Indenting, bullete… (read more)

Is there a FAQ or tutorial on how to format messages (questions or answers) that you are posting on support.mozilla.org?

I'm talking about things like: Indenting, bulleted and numbered lists, quoting, codeblocks, bold, italics, fontsize, links and link text, etc.

Asked by ff2fan 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Firefox crashing when playing video on Youtube (HTML5)

Latest version of Firefox for Mac OS X 10.11 crashes when playing Youtube video. Symptoms: - Blocky Artifacts on the screen - Hard Lock up - Slow performance Does not oc… (read more)

Latest version of Firefox for Mac OS X 10.11 crashes when playing Youtube video.

Symptoms: - Blocky Artifacts on the screen - Hard Lock up - Slow performance

Does not occur under Safari, or Chromium. Does not occur under old version of Firefox (v. 37).

Specs:

Mac Mini 2012 i7 processor 16 GB Memory 1TB HDD OSX 10.11 El Capitan

Asked by zero2 4 years ago

Last reply by cor-el 4 years ago