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  • Archived

sessionstore.js cannot be found in 33.1.1

I depend on Group Tabs and if/when FireFox crashes sometimes sessionstore.js gets corrupted. I regularly archive copies of that file so I can recover. In one of the lat… (read more)

I depend on Group Tabs and if/when FireFox crashes sometimes sessionstore.js gets corrupted. I regularly archive copies of that file so I can recover. In one of the latest versions (after 11/8/2014) it appears that you have either changed the method or hidden sessionstore.js somewhere other than on my C:/ drive. it is no longer "findable" with "show hidden files" turned on

1. Will you tell me/us where it is now located or 2. Tell me/us how to recover our sessions

Asked by GerryWilliams2 6 years ago

Last reply by ptressel 6 years ago

  • Archived

After restore , uninstall, and reinstall, firefox still crashes on startup on Mac

I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen fir… (read more)

I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen firefox. the main page came up and then crashed. I tried again and it crashed again. I opened in safe mode, and it crashed. I uninstalled from the app folder, opened opera to download and reinstall, and it still crashed. That was two days ago. I cleaned everything off the computer related to firefox in the spotlight search, and uninstalled and reinstalled. It opened for a little longer, and crashed again.

AdapterDeviceID: 0x 863 AdapterDriverVersion: AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1 BuildID: 20141113143407 CrashTime: 1416511016 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1416177811 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 167372 StartupTime: 1416510925 Theme: classic/1.0 Throttleable: 1 URL: about:home Vendor: Mozilla Version: 33.1.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by cytrus 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

How to stop scrolling pictures on web pages...makes me dizzy and nauseated, plus it is harmfully distracting!

Web sites are increasingly using annoying, distracting - and beyond that, harmful scrolling photos and graphics. Some of us are getting dizzy, experiencing headaches, an… (read more)

Web sites are increasingly using annoying, distracting - and beyond that, harmful scrolling photos and graphics. Some of us are getting dizzy, experiencing headaches, and feeling nauseated when on web sites that have negligently incorporated that technology. I am very upset at being made to feel ill and not being given a *choice* of whether I want to see that harmful content or not. Please let me know if there is a way to turn it off and how to do it. Thanks.

NOTE: When people are *developing* "feature" for web sites, instead of thinking how "cutesie" something will be, the *most* important consideration is whether it is going to be harmful to others or not - harmful includes, physical and emotional distress, distraction, headaches, etc. Forget the "cutesie" how "cool" factor, and let's act like adults - the bottom line is healthful efficiency!

Asked by upinarmsaboutharmfultech 5 years ago

Last reply by cor-el 5 years ago

  • Archived

How to sign in for Mozilla Support or register to set up a User ID and Password?

Well, it looks that I may have found out the answer to my question by submitting this question. One has to ask a question, then choose the not-satisfied with answers fou… (read more)

Well, it looks that I may have found out the answer to my question by submitting this question. One has to ask a question, then choose the not-satisfied with answers found option, then go through all the steps to "create an account" in order get registered for Support and to get one's question answered. Seems like a tedious way to sign up for Mozilla tech support, but there it is.

Asked by Dave Reed 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Firefox crashes whenever I try to upload/attach a file or download a file

Similar problem happens with skype so I'm guessing the problem isnt firefox specific Here is one of my many crash reports: https://crash-stats.mozilla.com/report/index/b9… (read more)

Similar problem happens with skype so I'm guessing the problem isnt firefox specific

Here is one of my many crash reports: https://crash-stats.mozilla.com/report/index/b9af0e2d-14b0-4253-a870-097c62141122

Asked by someoneboring 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Firefox crashes

Firefox crashes when i exit the program. This seems to have started with the last update. My add ins look fine except for the new OpenH264 installed with the update. A… (read more)

Firefox crashes when i exit the program. This seems to have started with the last update. My add ins look fine except for the new OpenH264 installed with the update. Any ideas?

Asked by denysew 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

adobe flash player crashes or hangs!

Ok, so whilst using Firefox, lately adobe flash player has been crashing upon opening a YouTube video. This could be when i click a video and the new page opens and freez… (read more)

Ok, so whilst using Firefox, lately adobe flash player has been crashing upon opening a YouTube video. This could be when i click a video and the new page opens and freezes, or when I actually get to the video but it then crashes. Alongside this, sometimes the videos are delayed to start, as in the video starts bufferng but doesn't actually start playing until later.

I've tried many proposed solutions but none seem to have worked

(Tried: New profile Clean Install Clear cache,cookies, etc.. Disable plugins Addons (video without flash, etc...) Protected mode (for FF and Flash) Virus scans (had nothing bad that was scanned) Disable/ Enable hardware acceleration Updating Flash (i'm using the latest version... 15.0.0.233)

Alongside this, i've tried using Chrome which also gives similar results, crash, hanging or the video delay at the start.

What could be wrong?


Heres a crash report i submitted (the latest one)

https://crash-stats.mozilla.com/report/index/a34c35d8-0588-4dd1-8ae9-7e0412141122

Asked by Tempting 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Since updating Firefox, Dashlane doesn't work, but I am told you are working on it? When can I expect it to work again?

I updated Firefox and started to use it again, after having problems with it freezing and crashing. I had used it for years, but suddenly it was not working well and I w… (read more)

I updated Firefox and started to use it again, after having problems with it freezing and crashing. I had used it for years, but suddenly it was not working well and I went to Safari. When they indicated an update to Firefox, I updated it and started to again use it, as I always liked the way it worked and most of my Bookmarks were still good. I found that Dashlane did not work with it and I have been told you are aware of this and working on the problem. Please notify me when it is solved, as I want to continue to use Firefox but have to switch back to another browser to get to my bank or stock brokers site. For the record, I use a MacBook with OS 10.6.8.

Asked by RickSimeone 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

Just upgrade to 33.1.1, terrible! new tab position not configurable, no response for clicking a link, how can I have the old version? Thanks!

Just upgrade to 33.1.1, terrible! new tab position not configurable, no response for clicking a link, not going to the website by click "enter", "space" keyboard can not… (read more)

Just upgrade to 33.1.1, terrible! new tab position not configurable, no response for clicking a link, not going to the website by click "enter", "space" keyboard can not be the page down anymore, always die....


how can I have the old version?

Thanks!

Asked by mike9812 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Why Firefox cannot load pictures?

Firefox does not load pictures when opened as jpgs in new tab, for example when I click on a thumb to enlarge in new tab, no matter of the image size, I get the message:… (read more)

Firefox does not load pictures when opened as jpgs in new tab, for example when I click on a thumb to enlarge in new tab, no matter of the image size, I get the message: "Image {{image adress}} cannot be shown, because it contains errors", which is translation from the error in my language I use firefox with.

I used reset to default settings, it did not work, I have displaying images enabled in settings, I cleared my cookies and cache, nothing helped.

And this is not the first time, I expirienced this on multiple computers with various operating systems.

Asked by SF01 6 years ago

Last reply by cor-el 6 years ago

  • Archived

need immediate IT technical support to recover this computer

I need immediate technical IT support live to help recover this new computer after Omni-tech got in! paid $249.99 USD for them to leave us in a mess here no more money!!!… (read more)

I need immediate technical IT support live to help recover this new computer after Omni-tech got in! paid $249.99 USD for them to leave us in a mess here no more money!!!!

Asked by PatandLinda 6 years ago

Last reply by the-edmeister 6 years ago

  • Archived

How can I arrange bookmarks in a grid format instead of a vertical line?

Windows has a IE Favorites folder, containing favorite websites, and all of these favorite website folders and links can be viewed in a grid format (spread horizontally a… (read more)

Windows has a IE Favorites folder, containing favorite websites, and all of these favorite website folders and links can be viewed in a grid format (spread horizontally and vertically). Firefox Bookmarks: I can only get to display in a very long vertical line. Is there an internal file folder containing all of my Firefox Bookmarks? And if so, can I display them in a grid? Thx.

Asked by theban 6 years ago

Last reply by cor-el 6 years ago

  • Archived

No "Save Username & Password" Prompt Appears

I just bought a new PC and transferred my Firefox Profile from an external drive to my new PC after downloading Firefox. Everything is fine (all my bookmarks and extensio… (read more)

I just bought a new PC and transferred my Firefox Profile from an external drive to my new PC after downloading Firefox. Everything is fine (all my bookmarks and extensions are there), but Firefox will no longer save my passwords, nor were any "saved" from my old profile. I can sign into websites, but no "save password" prompt appears on the page. I'm not in Private Browsing mode. I restarted FF in safe mode and turned off hardware acceleration and still no save prompt.

Asked by solrage 6 years ago

Last reply by voyant 6 years ago