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tabs become unselectable and can't be dragged out of the main window

This started happening a few days ago. I tried to drag a tab out of the main window to put it in its own window on my other monitor, but the tab just became unselectable… (read more)

This started happening a few days ago.

I tried to drag a tab out of the main window to put it in its own window on my other monitor, but the tab just became unselectable, and if i scrolled in the tab bar, the tab icon and text would remain locked in place in the display while the other tabs moved behind it.

The main Firefox window also lost the minimize, restore, and close buttons. The only way to make the tabs work was to close Firefox and relaunch it.

I noticed this happened only after any app in the OS went full screen, be it a steam game, or another Firefox window, or a VLC window, or anything else that I did that made an app full screen in any of my monitors.

I am using Ubuntu 24.04 with KDE Plasma 5.27.12. Kernel is 6.14.0-29. Display server is Wayland.

Initially I thought this could be a problem with the snap version of Firefox, so now I've installed the deb package, but the problem remains. Firefox is the only app which presents a problem of any kind when any window goes full screen.

Here's a video showing what the problem looks like, in case my description was not clear. The ghostly tab in this video is the chess.com home page and you can see it as the third tab from the top right of the video, and it remains in that position as i scroll the other tabs, completely unselectable with the mouse.

https://www.youtube.com/watch?v=-mAfPS3_qkg

Any idea of what could be causing this issue to appear?

Thank you!

Asked by sara 1 month ago

Last reply by jonzn4SUSE 4 days ago

Closed Pinned Tabs Even After Setting Firefox to Reopen Previous Tabs after Closing

Hi, I have the settings of 'General > Startup > [checked] Open previous windows and tabs' on. Most of the time it works as expected, but there are several occurren… (read more)

Hi, I have the settings of 'General > Startup > [checked] Open previous windows and tabs' on. Most of the time it works as expected, but there are several occurrences when all of the sudden all of my pinned tabs are gone. When this happened, I usually tried the 'Command + Shift + T' to restore them. Sometimes they came back, some other times, they don't.

Can you fix it?

It's starting to get really irritating because I can have >12 tabs pinned and it's troublesome to have to remember them all in case this happens again in the future.

Thanks!

Asked by debora.sormin1 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Firefox Context Menu - Unwanted Navigation Images are Showing Again

Hi All, I was using the following CSS to hide the navigation images and show only text labels on the context menu for the Back, Forward, Reload and Bookmark Page menu op… (read more)

Hi All,

I was using the following CSS to hide the navigation images and show only text labels on the context menu for the Back, Forward, Reload and Bookmark Page menu options...

/* Content Area Context Menu - Navigation Vertical Text */
#context-navigation,
#context-navigation > menuitem{
  flex-direction: column !important;
}
/* hide images */
#context-back image, #context-forward image,
#context-reload image, #context-stop image,
#context-bookmarkpage image{
   display: none !important;
}
/* show text labels */
#context-back:after, #context-forward:after,
#context-reload:after, #context-stop:after,
#context-bookmarkpage:after{
   content: attr(aria-label) !important;
   margin-inline-start: -19px !important; /* this pushes navigation text items to left, aligned with other menu items below */
}


It worked up until a couple of versions ago, but something has changed, and my CSS is now broken, and those navigation icons are back.

My context menu now looks like the attached image below.

Any help with showing only text labels on this menu is appreciated.

Thanks.

Asked by Slouch 4 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Edge Suddenly Taking Over (My Beloved Firefox) - MS Edge? BLECH!

Hi! I'm on a relatively new to me (refurb) desktop computer running Win 10 Pro (64 bit)* and Firefox 143.0.3. In the past week both Firefox and Win 10 have updated. I d… (read more)

Hi! I'm on a relatively new to me (refurb) desktop computer running Win 10 Pro (64 bit)* and Firefox 143.0.3.

In the past week both Firefox and Win 10 have updated. I don't know what happened, but now when I boot up or reboot, my computer opens to MS Edge. Yuck!

Every single time I have to reinstall Firefox! Once I do that, all is well again. I have all my bookmarks back, etc.

It also keeps changing my "default to Firefox" browser setting, turning it OFF, while I'm using Firefox. I repeatedly have to keep going in and clicking to make FF to the default browser again.

Why is it doing this? How do I stop it?

Anyway, I know I can't delete Edge or uninstall it. How do I shove it back into the black hole it has lived in until now?

Thanks very much in advance for any help offered. :)

KathyOnOBX

  • (Nope - computer not eligible to upgrade to Win 11. My processor isn't fast enough, I think.)

Asked by Kathy Wardlow Ingwerson 1 month ago

Last reply by John Ratto 2 weeks ago

Firefox update

For past few weeks, Whenever I try to update FFX on windows 11, it fails. It takes me to another screen and tells me to download Firefox. When I try to download it , it a… (read more)

For past few weeks, Whenever I try to update FFX on windows 11, it fails. It takes me to another screen and tells me to download Firefox. When I try to download it , it aborts with this message.

"download.mozilla.org has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site."


To download Firefox with new version I have to use another browser but no choice. Then with new version of Firefox, I have faced the same issue of update and used same approach to update firefox to a newer version.

This error appears for some google sites as well but the same occurring for firefox download site itself is not understood.

Ajay

Asked by AjayC 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Only Firefox fails to let me watch youtube TV

For over a week, Firefox always displays the message "Our servers are experiencing problems with our services" when I try to view a TV program on YouTube TV. Opera, Edge … (read more)

For over a week, Firefox always displays the message "Our servers are experiencing problems with our services" when I try to view a TV program on YouTube TV. Opera, Edge and my iPhone do not have this problem. I notice that Firefox doesn't store my location in the same place other browsers do. Could that be the problem?

I hate it when I have to use a different browser.

Asked by Anita Privett 1 month ago

Last reply by Somebody 1 month ago

Problem loading popular websites e.g. eBay (tried a new "profile" for troubleshooting)

Hi! Please see attached image: Left: Edge (making sure it isn't a network issue) Right: Firefox using a new profile from about:profiles. On my main profile, I've trie… (read more)

Hi!

Please see attached image:

Left: Edge (making sure it isn't a network issue)

Right: Firefox using a new profile from about:profiles.

On my main profile, I've tried clearing the data and cookies (though not the history) a couple of weeks back.

Any suggestions welcomed! Many thanks in advance.

Asked by Joey 1 month ago

Last reply by Paul 1 month ago

Addons won't update

Tried four times in a row. Had the problem In 142.01. Updated to 143.01. No help. First image is after the update attempt. I intentionally chose not to update 3 of t… (read more)

Tried four times in a row. Had the problem In 142.01. Updated to 143.01. No help.

First image is after the update attempt. I intentionally chose not to update 3 of them

Second image after relaunch.

Asked by noel_envode 1 month ago

Last reply by Ed 1 month ago

Browser suddenly crashing when opening Slack

I've used Slack every day for the past decade, and Firefox has been my primary browser for some time now. I've never had an issue with the two, but now, Firefox is reliab… (read more)

I've used Slack every day for the past decade, and Firefox has been my primary browser for some time now. I've never had an issue with the two, but now, Firefox is reliably crashing every time I attempt to open Slack.

I've tried clearing my cache both broadly and specific to Slack, with neither producing results. Even tried deleting all cookies on Firefox, which was a bit of a pain, and it was no help.

I did read up on some people encountering a similar issue that could be fixed by deleting the Slack entry in "about:serviceworkers," but this did not help here.

The only extension I'm running is uBlock Origin, which I've been running for probably as long as I've been using Firefox, and that has never presented an issue before either.

Would appreciate any help or advice on the matter.

Asked by Jared 1 month ago

Last reply by Denys 1 month ago

lag while scrolling

whenever i scroll trough a website in firefox, the ewperience is very laggy, feels like its 15fps. i have done basic things like disabling hardware acceleration, smooth s… (read more)

whenever i scroll trough a website in firefox, the ewperience is very laggy, feels like its 15fps. i have done basic things like disabling hardware acceleration, smooth smooth scrolling.

Asked by Ayan Sarkar 1 month ago

Last reply by Shirmaya John 1 month ago

Recent update

The previous version allowed me to have Firefox as my browser and Brave as my search engine. Now Brave is both my browser and search engine. In the general settings, it s… (read more)

The previous version allowed me to have Firefox as my browser and Brave as my search engine. Now Brave is both my browser and search engine. In the general settings, it says Firefox is my default browser. I'm confused. I just want to be like it was before the update. Please help.

Asked by GMD 1 month ago

Last reply by Paul 1 month ago

Firefox crashes every time I try to load an Attlisan JIRA webpage- only since upgrading to Windows 11

Is it a known issue that opening JIRA web pages immediately crashes and closes the Firefox browser on Windows 11. It never happened on Windows 10 however due to Windows 1… (read more)

Is it a known issue that opening JIRA web pages immediately crashes and closes the Firefox browser on Windows 11. It never happened on Windows 10 however due to Windows 10 end of life we've been forced to upgrade at work. Now this crashes on a key webpage (we're software delevelopers). So we might have to change to Chrome which I really don't want to do. It would be great if you could find any or many crash reports I've filed and fix the issue.

I've copied the crash report info here in case its of use.

AdapterDeviceID: 0x2216 AdapterDriverVersion: 32.0.15.6614 AdapterSubsysID: 0000000c AdapterVendorID: 0x10de AvailablePageFile: 115913166848 AvailablePhysicalMemory: 101009371136 AvailableVirtualMemory: 138522275762176 BackgroundTaskMode: 0 BuildID: 20250918214338 CPUMicrocodeVersion: 0xa20120a ContentSandboxCapable: 1 ContentSandboxLevel: 8 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1758883843 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1758532709 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["oleaut32.dll","sapi.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","explorerframe.dll","PCShellCommonProxyStub.dll","devenum.dll","twinapi.dll","dataexchange.dll","wpnapps.dll","Windows.Security.Integrity.dll","mfcore.dll","ondemandconnroutehelper.dll","wshbth.dll","nlansp_c.dll","winrnr.dll","NapiNSP.dll","wscapi.dll","directmanipulation.dll","Windows.Globalization.dll","Windows.ApplicationModel.dll","Windows.UI.Immersive.dll","Bcp47Langs.dll","textinputframework.dll","linkinfo.dll","Windows.System.Launcher.dll","Windows.StateRepositoryPS.dll","OneCoreCommonProxyStub.dll","ktmw32.dll","wininet.dll","mfplat.dll","RTWorkQ.dll","webauthn.dll","Windows.UI.dll","WTDSENSOR.dll","mscms.dll","srvcli.dll","iertutil.dll","CompPkgSup.DLL","OneCoreUAPCommonProxyStub.dll","windows.staterepositorycore.dll","windows.staterepositoryclient.dll","twinapi.appcore.dll","rasadhlp.dll","MMDevAPI.dll","npmproxy.dll","AudioSes.dll","winhttp.dll","propsys.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","netprofm.dll","FWPUCLNT.DLL","CoreUIComponents.dll","taskschd.dll","winnsi.dll","Microsoft.Internal.WarpPal.dll","dcomp.dll","CoreMessaging.dll","wsock32.dll","winmm.dll","uxtheme.dll","dwmapi.dll","resourcepolicyclient.dll","DXCore.dll","DWrite.dll","directxdatabasehelper.dll","avrt.dll","dxgi.dll","wtsapi32.dll","secur32.dll","windows.storage.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","winsta.dll","rsaenh.dll","kernel.appcore.dll","sspicli.dll","mswsock.dll","CRYPTBASE.dll","msasn1.dll","ntasn1.dll","ncrypt.dll","umpdc.dll","fltLib.dll","version.dll","dbgcore.dll","ntmarta.dll","bcrypt.dll","powrprof.dll","dbghelp.dll","cryptsp.dll","devobj.dll","cfgmgr32.dll","profapi.dll","KERNELBASE.dll","gdi32full.dll","wintrust.dll","ucrtbase.dll","bcryptPrimitives.dll","WinTypes.dll","crypt32.dll","msvcp_win.dll","win32u.dll","shlwapi.dll","imagehlp.dll","rpcrt4.dll","imm32.dll","ws2_32.dll","setupapi.dll","SHCore.dll","psapi.dll","combase.dll","kernel32.dll","shell32.dll","nsi.dll","msctf.dll","msvcrt.dll","gdi32.dll","clbcatq.dll","ole32.dll","sechost.dll","advapi32.dll","user32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","gkcodecs.dll","nss3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Citrix Systems, Inc.":["CtxMFPlugin64.dll","CtxWebAuthnHook.dll","Citrix.Hdx.WebAuthnProtocol.dll","CtxWsApi64.dll","PicaWsApi64.dll","CxInjIme.dll","Citrix.Hdx.Seamless.Hooking.dll","PicaWtsHook.dll","SCardHook.dll","ShellHook.dll","FullScreenHook.dll","MfApHook.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140_1.dll","VCRUNTIME140.dll","msvcp140.dll"],"SentinelOne Inc.":["InProcessClient64.dll"]} NimbusEnrollments: 1-callout-contextual-chatbot-suggestion-treatment-a-tab-switching-copy-rollout:treatment-a-tab-switching-copy,account-adoption-pxi-menu-rollout-v2:treatment-a,address-bar-update-launch-hold:scotch-bonnet,ai-chatbot-page-summarization-mvp-treatment-a-callout-badge-rollout:treatment-a-callout-badge,backgroundupdate-enable-unelevated-installations-rollout-3-release:enabled,chips-rollout-to-firefox:control,context-id-rotation-every-7-days:control,custom-wallpapers-no-message-rollout-release:control,deprecate-ipaddrany-rollout-for-release:control,desktop-address-autofill-uk-release-rollout:treatment-a,device-migration-accounts-toolbar-icon-rollout:treatment-a,disable-enrollment-status-telemetry-for-firefox-desktop-via-nimbustelemetry:control,enable-nimbus-sql-datastore:control,encrypted-client-hello-fallback-mechanism:control,enforce-crlite-results-and-limit-use-of-ocsp-rollout:enforce,fox-doodle-multi-action-cta-2025-rollout:treatment-a,fx-accounts-ping-release-rollout-2:control,link-previews-all-channel-rollout-without-onboarding:long-press-preview,login-status-advisory-callout-rollout:treatment-a,long-term-holdback-2025h1-growth-desktop:delivery,mozilla-vpn-in-private-browsing-treatment-d-rollout-en-only:treatment-d,one-click-sponsored-settings:control,pdf-annotations-highlight-treatment-b-rollout:treatment-b,pin-frequently-used-websites-143-promo-rollout-all-locales:rollout-branch,relay-integration-into-firefox-release-for-all-fxa-users:enable-relay-integration,report-this-ad:control,smart-tab-groups-rollout-worldwide-en-excluding-us:smart-tab-groups,spoc-positions-and-placements-rollout:control,storage-access-heuristic-restriction-rollout:treatment-branch,taskbar-tabs-discovery-en-rollout:delivery,unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133:control,visual-card-updates:updated Notes: FP(D10-L1000-W0000100-T01) Has dual GPUs. GPU-#2: AdapterVendorID2: 0x000a, AdapterDeviceID2: 0x000a, AdapterSubsysID2: 0000000c, AdapterDriverVersion2: DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 388 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1758883835 SubmittedFrom: Client SystemMemoryUsePercentage: 26 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20250918214338","version":"143.0.1","vendor":"Mozilla","displayVersion":"143.0.1","platformVersion":"143.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":130985,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":26100,"windowsUBR":3476},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":"NVIDIA GeForce RTX 3080","vendorID":"0x10de","deviceID":"0x2216","subsysID":"0000000c","RAM":10240,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.6614","driverDate":"11-6-2024","GPUActive":true},{"description":"Parsec Virtual Display Adapter","vendorID":"0x000a","deviceID":"0x000a","subsysID":"0000000a","RAM":0,"driver":"Unknown","driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"defaultCSSScaleFactor":1,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"defaultCSSScaleFactor":1,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"disabled:FEATURE_FAILURE_DISABLED","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Sentinel Agent"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","en-GB"],"regionalPrefsLocales":["en-GB"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.newtabpage.enabled":false,"browser.search.region":"GB","browser.startup.homepage":"<user-set>","browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"general.config.filename":"<set>","general.smoothScroll":true,"media.gmp-gmpopenh264.lastInstallStart":1742553171,"media.gmp-gmpopenh264.lastDownload":1742553171,"media.gmp-gmpopenh264.lastDownloadFailed":1681141928,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, reason: error","media.gmp-gmpopenh264.lastUpdate":1742553171,"media.gmp-widevinecdm.lastInstallStart":1742553171,"media.gmp-widevinecdm.lastDownload":1742553171,"media.gmp-widevinecdm.lastUpdate":1742553171,"media.gmp-manager.lastCheck":1758721910,"media.gmp-manager.lastEmptyCheck":1758721910,"network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":8,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"dlsource":"mozillaci"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[app]google","name":"Google","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19187,"firstUseDate":19187},"addons":{"activeAddons":{"ciscowebexstart1@cisco.com":{"version":"1.20.2","scope":1,"type":"extension","updateDay":19198,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Join Webex meetings using Firefox ™","name":"Cisco Webex Extension","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19187,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"{393c57f8-28d9-11eb-8f58-3b6871335926}":{"version":"24.3.1","scope":1,"type":"extension","updateDay":19829,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Extends Nexthink Infinity to add experience optimization for SaaS and other web applications","name":"Nexthink","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19187,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"{25e741fe-a00f-4568-9197-f5a591f1b56d}":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19991,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Quickly opens the JIRA with the corresponding ticket","name":"Quick JIRA","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19187,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"@contain-facebook":{"version":"2.3.12","scope":1,"type":"extension","updateDay":20172,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Facebook Container isolates your Facebook activity from the rest of your web activity in order to pr","name":"Facebook Container","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19187,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"uBlock0@raymondhill.net":{"version":"1.66.4","scope":1,"type":"extension","updateDay":20350,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20242,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"formautofill@mozilla.org":{"version":"1.0.1","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"addons-search-detection@mozilla.com":{"version":"3.0.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"Add-ons Search Detection","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"143.3.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"newtab@mozilla.org":{"version":"143.1.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"New Tab","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"data-leak-blocker@mozilla.com":{"version":"144.0.20250915.154356","scope":1,"type":"extension","updateDay":20354,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"Data Leak Blocker","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20354,"signedState":3,"signedTypes":"[2,1]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"firefox-compact-dark@mozilla.org","blocklisted":false,"description":"A theme with a dark color scheme.","name":"Dark","userDisabled":false,"appDisabled":false,"version":"1.3.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19187,"updateDay":19187},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.6.0","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2891.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"address-bar-update-launch-hold":{"branch":"scotch-bonnet","type":"nimbus-nimbus"},"long-term-holdback-2025h1-growth-desktop":{"branch":"delivery","type":"nimbus-nimbus"},"1-callout-contextual-chatbot-suggestion-treatment-a-tab-switching-copy-rollout":{"branch":"treatment-a-tab-switching-copy","type":"nimbus-rollout"},"account-adoption-pxi-menu-rollout-v2":{"branch":"treatment-a","type":"nimbus-rollout"},"ai-chatbot-page-summarization-mvp-treatment-a-callout-badge-rollout":{"branch":"treatment-a-callout-badge","type":"nimbus-rollout"},"backgroundupdate-enable-unelevated-installations-rollout-3-release":{"branch":"enabled","type":"nimbus-rollout"},"chips-rollout-to-firefox":{"branch":"control","type":"nimbus-rollout"},"context-id-rotation-every-7-days":{"branch":"control","type":"nimbus-rollout"},"custom-wallpapers-no-message-rollout-release":{"branch":"control","type":"nimbus-rollout"},"deprecate-ipaddrany-rollout-for-release":{"branch":"control","type":"nimbus-rollout"},"desktop-address-autofill-uk-release-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"device-migration-accounts-toolbar-icon-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"disable-enrollment-status-telemetry-for-firefox-desktop-via-nimbustelemetry":{"branch":"control","type":"nimbus-rollout"},"enable-nimbus-sql-datastore":{"branch":"control","type":"nimbus-rollout"},"encrypted-client-hello-fallback-mechanism":{"branch":"control","type":"nimbus-rollout"},"enforce-crlite-results-and-limit-use-of-ocsp-rollout":{"branch":"enforce","type":"nimbus-rollout"},"fox-doodle-multi-action-cta-2025-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"fx-accounts-ping-release-rollout-2":{"branch":"control","type":"nimbus-rollout"},"link-previews-all-channel-rollout-without-onboarding":{"branch":"long-press-preview","type":"nimbus-rollout"},"login-status-advisory-callout-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"mozilla-vpn-in-private-browsing-treatment-d-rollout-en-only":{"branch":"treatment-d","type":"nimbus-rollout"},"one-click-sponsored-settings":{"branch":"control","type":"nimbus-rollout"},"pdf-annotations-highlight-treatment-b-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"pin-frequently-used-websites-143-promo-rollout-all-locales":{"branch":"rollout-branch","type":"nimbus-rollout"},"relay-integration-into-firefox-release-for-all-fxa-users":{"branch":"enable-relay-integration","type":"nimbus-rollout"},"report-this-ad":{"branch":"control","type":"nimbus-rollout"},"smart-tab-groups-rollout-worldwide-en-excluding-us":{"branch":"smart-tab-groups","type":"nimbus-rollout"},"spoc-positions-and-placements-rollout":{"branch":"control","type":"nimbus-rollout"},"storage-access-heuristic-restriction-rollout":{"branch":"treatment-branch","type":"nimbus-rollout"},"taskbar-tabs-discovery-en-rollout":{"branch":"delivery","type":"nimbus-rollout"},"unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133":{"branch":"control","type":"nimbus-rollout"},"visual-card-updates":{"branch":"updated","type":"nimbus-rollout"},"bug-1766618-rollout-disable-websocket-over-http2-release-91-100":{"branch":"active","type":"normandy-prefrollout"},"bug-1802286-rollout-fix-webcompat-shim-breakage-release-103-107":{"branch":"active","type":"normandy-prefrollout"}},"services":{"accountEnabled":true,"syncEnabled":true}} Throttleable: 1 TotalPageFile: 157748588544 TotalPhysicalMemory: 137347493888 TotalVirtualMemory: 140737488224256 URL: https://wbiegames.okta.com/login/login.htm?fromURI=%2Fapp%2Fatlassian%2FexktlzilshEhIAVG90x7%2Fsso%2Fsaml%3FSAMLRequest%3DjZJPj9owEMW%252FSuR7YsckQCwCSpdui7Rt0cLuoZdqcAxYODb1OLu0n77hz6LtoahX%252B838nt6b0eTQmOhFedTOliRNGImUla7WdlOSp%252BV9PCST8QihMXwvqjZs7aP62SoMUTdoUZx%252FStJ6KxygRmGhUSiCFIvqy4PgCRN774KTzpCoQlQ%252BdKg7Z7FtlF8o%252F6Klenp8KMk2hD0KSqGjJBAMIGqwiXQNNW6jLZVgzArkbiKdtUoe95RHflykHGTOevFwDSzOgKsY0kEdr3leMFXzbMUyEk0719rCaewKe11ptTk6TtwuwAkG%252Bz294qk67IL5rQ1uP25n1fOngh0GFNHRI5lEs2lJfsh0PZDABzyVRZYVvTVb5f1eneeM86HK%252Bp0MsVUziwFsKAlnPI9ZEfP%252BMmUiZyLjSd4vvpNofonqg7bnCm7lujqLUHxeLufx%252FNtiSaLntyo7AbkUJ050%252F76x24vhrSYyvlHKcRH9n%252BhH9L2N6zV97biz6dwZLX9FlTHu9c4rCKokwbeKRPfONxD%252B7TRN0tOL7mgnqVANaFPVtVeIhI4v3L%252FvdvwH%26RelayState%3D4ef7c7ad-ccae-4061-8cb7-8436c018fab9 UptimeTS: 83.24744 UtilityProcessStatus: Running Vendor: Mozilla Version: 143.0.1 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Asked by sward4 1 month ago

Last reply by Paul 1 month ago

Passwords lost

Firefox is not saving my passwords. Every time I start up my laptop, all the saved passwords are gone. I have tried a refresh and a new install as well, but the problem p… (read more)

Firefox is not saving my passwords. Every time I start up my laptop, all the saved passwords are gone. I have tried a refresh and a new install as well, but the problem persists. I have to sync to my other machine to restore them.

Asked by Blue 1 month ago

Last reply by Shirmaya John 1 month ago

History, shortcuts and recent history gone and no longer being collected

After a re-start, my Firefox browser on a Dell laptop lost all history and has since also not been collecting websites visited. When opening a new tab, the shortcuts and … (read more)

After a re-start, my Firefox browser on a Dell laptop lost all history and has since also not been collecting websites visited. When opening a new tab, the shortcuts and recently visited websites are also gone and no longer being collected. My CCleaner recently updated itself to a new version but I unchecked the delete history for Firefox (which treacherously is clicked by default - I fell into that trap before). Happy to blame the new CCleaner but that would not explain why history is not being collected now - to me the fault seems to lie with Firefox instead. Another possibility that went through my mind: Is Microsoft sabotaging users of Windows 11 to force them to buy new? PS: Under "Privacy", "History", the setting is "Firefox will remember history", as it always has been and should be. But it has forgotten all previous history and it is no longer collecting any new history either!

Asked by w.preiser 4 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Firefox Multi-Account Containers Issue

I recently wiped & reloaded my computer. Multi-Account containers re-installed successfully & I see all my containers. The issue is with sign-in to Reddit.com w… (read more)

I recently wiped & reloaded my computer. Multi-Account containers re-installed successfully & I see all my containers. The issue is with sign-in to Reddit.com website. If I try to login using a container, I get invalid username or password error. If I login without using a container, it's fine. I am copy/pasting my account info. I tried different containers; same issue. Tried creating a new container; same issue. Try again without using a container; login to Reddit is successful.

Asked by cgifford 1 month ago

Last reply by Paul 1 month ago

Firefox freezes at Google sign in

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared t… (read more)

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared the cache and cookies, unchecked "Hardware Acceleration" and other recommendations from other posts. Please talk to me like I'm your Baby Boomer dad.

Asked by mbarroso 1 month ago

Last reply by Konstantina Papadea 1 week ago

Cannot receive FOX or CNN straming recently.

I have Verizon FIOS and have been able to receive cable channels on my laptop until recently. Now I cannot access them without a sign-in which leads to some sort of error… (read more)

I have Verizon FIOS and have been able to receive cable channels on my laptop until recently. Now I cannot access them without a sign-in which leads to some sort of error that I don't understand. Any help?

Asked by jbspe 1 month ago

Last reply by Denys 1 week ago