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  • Archived

having trouble finding that site

lately I am unable to connect to some websites - I am getting a lot of "Hmm we're having trouble finding that site." I have to get to them using Safari or Chrome. … (read more)

lately I am unable to connect to some websites - I am getting a lot of "Hmm we're having trouble finding that site." I have to get to them using Safari or Chrome.

Asked by aliciah2oh 6 months ago

Last reply by Paul 6 months ago

  • Solved

No longer able to sign into Apple iCloud.com

Hello, I am no longer able to sign into my Apple iCloud account and tools (Mail, Calendar, Notes, etc) through my Firefox browser. The problem started this past Friday,… (read more)

Hello, I am no longer able to sign into my Apple iCloud account and tools (Mail, Calendar, Notes, etc) through my Firefox browser. The problem started this past Friday, and it happening on both my home office and work laptops. When I switch to my Microsoft Edge browser on the same 2 laptops, I am able to sign-in to my iCloud account and tools without any difficulty. So it is not a problem on the Apple iCloud side. I am able to access my iCloud account and tools/apps from my iPhone and my iPad as always. It is only when I try to login from a Firefox browser window that I get a "Failed to Verify Your Identity" error message.

Asked by adrian.biafore 6 months ago

Answered by George Kitsoukakis 6 months ago

  • Archived

How to stop DoH going around my pihole network dns filter

Hi guys, Had Firefox as network default browser for decades. Now I have a problem with my DNS pihole filter, firefox just goes around it. I've read countless articles on … (read more)

Hi guys, Had Firefox as network default browser for decades. Now I have a problem with my DNS pihole filter, firefox just goes around it. I've read countless articles on how to stop this, I've tried DoH 0 and DoH 5, I've placed a file policies.json in a distribution folder. I've tied everything I can find on the net. Nothing and I do mean nothing, had the slightest effect. Firefox goes around whatever I try.

I've spent many, many hours on this please tell me how to kill this, I'm forced to use another browser at the moment, which is painful.

version 142.0.1 64bit W11.

Thank you Bob.

Asked by bob.latham 6 months ago

Last reply by bob.latham 6 months ago

  • Archived

Question About Newtab@mozilla.org.xpi

Hello Mozilla Support Team, I recently noticed a file named Newtab@mozilla.org.xpi on my system and wanted to confirm its purpose. My Firefox browser is working normally,… (read more)

Hello Mozilla Support Team,

I recently noticed a file named Newtab@mozilla.org.xpi on my system and wanted to confirm its purpose. My Firefox browser is working normally, and I have not observed any suspicious behavior, but I want to make sure this file is legitimate and part of Firefox’s features.

Could you please clarify if this file is a standard component of Firefox, especially related to the new tab page functionality?

Thank you for your help!

Best regards.

Asked by Repairtools2025 6 months ago

Last reply by TyDraniu 6 months ago

  • Archived

PASSWORD TIMEOUT

The master password really needs a timeout setting unknown to me my computer was hacked I fell asleep with my Firefox browser open and they logged into my bank account th… (read more)

The master password really needs a timeout setting unknown to me my computer was hacked I fell asleep with my Firefox browser open and they logged into my bank account the only reason I caught it was because I got a email stating I had logged in my bank account I was lucky I caught it fast and changed my bank password and removed the virus. Yes I know I should of logged off but I got side tracked and fell asleep. The timeout option on password managers are universal except for the Firefox password manager.

Asked by hrlyrider99 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Unable to log into hotmail/outlook with firefox

Hello I am unable to log into my email the below message keeps popping up. "Please retry with a different device or other authentication method to sign in. For more detai… (read more)

Hello I am unable to log into my email the below message keeps popping up. "Please retry with a different device or other authentication method to sign in. For more details, please see this link" I have reset my password still having the same issue. Please assist!! thank you!:) Georgia

[email removed]@hotmail.com

Asked by gdounis27 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

Firefox Seems to Never Quit!

This problem, annoynace, has become overwhelming of late. It appears everytime a have a FF version download, this problem increases. Any help advice would be appreciated.… (read more)

This problem, annoynace, has become overwhelming of late. It appears everytime a have a FF version download, this problem increases. Any help advice would be appreciated. Dan

Asked by HawkeyeOneZero 6 months ago

Last reply by HawkeyeOneZero 6 months ago

  • Archived

v. 142.0.1 - no german Language pack?

Reporting a bug: "Firefox can’t update your languages right now. Check that you are connected to the internet or try again." but - Connection is established, INDEED! Germ… (read more)

Reporting a bug:

"Firefox can’t update your languages right now. Check that you are connected to the internet or try again." but - Connection is established, INDEED!

German language pack not available :( manually downloaded verisons of german Language pack are incompatible.

please fix.

Asked by axlotl 6 months ago

Last reply by huang3292 6 months ago

  • Archived

Ciao - I HAVE TO LEAVE FIREFOX

I AM SENDING TWO SCREENSHOTS IN ORDER FOR YOU TO SEE WHY I AM SAYING GOOD BYE TO FIREFOX OVER 4000 OF RESOURCES AS YOU CAN SEE AND FIREFOX HAD 4 TABS OPEN ALL OF THEN JUS… (read more)

I AM SENDING TWO SCREENSHOTS IN ORDER FOR YOU TO SEE WHY I AM SAYING GOOD BYE TO FIREFOX OVER 4000 OF RESOURCES AS YOU CAN SEE AND FIREFOX HAD 4 TABS OPEN ALL OF THEN JUST OPENED UP SO THEY WERE NOT YET CONNECTED TO ANY WEBPAGE.

I CANNOT SPEND HOURS TRYING TO FIX THIS

SO I AM MOVING TO ANOTHER BROWSER

I JUST WANTED TO SAY CIAO

Asked by DA Mozilla 6 months ago

Last reply by Mark 6 months ago

  • Archived

Firefox v142.0.1 (64-bit) has crippled my browser!!!!

This morning (08/28/25), I updated my browser to v142.0.1 (64-bit), and Facebook as well as other sites have been affected to the point that I can't even see contents now… (read more)

This morning (08/28/25), I updated my browser to v142.0.1 (64-bit), and Facebook as well as other sites have been affected to the point that I can't even see contents now!!!!!!!

I (God forbid) opened the same sites in Edge, and there's no problem viewing them on Edge.

Is there a way that I can roll back this latest update, because I had no problems until this morning. I'm running a Win 10 Pro OS.

Asked by tgt1234 6 months ago

Last reply by SuMo Bot 6 months ago