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problem with privacy and security options

i have a big problem with settings of privacy and security. the problem is i cant edit this option ( Allow Firefox to automatically trust third-party root certificates yo… (read more)

i have a big problem with settings of privacy and security. the problem is i cant edit this option ( Allow Firefox to automatically trust third-party root certificates you install ) and its greyed out . i made everything ( refresh - troubleshoot - uninstall ) and with the first click on singing my account on Firefox and add my restore my add-ons after setting up windows this option become unavailable (greyed out) and cant edit it. i need a solution without going to set up a new windows because its so tiring to set up a new windows to edit this option. please give me a solution its emergency. thanks a lot.

Asked by mohammed_abdelraouf 6 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

After last update, more that 5 open tabs cause computer to freeze

When I have multiple tabs open, around the 6th tab, the entire computer freezes. I have to press the physical button to shut down and restart. This behavior started with … (read more)

When I have multiple tabs open, around the 6th tab, the entire computer freezes. I have to press the physical button to shut down and restart. This behavior started with the last Firefox update. It doesn't happen when I use Brave browser. What changed to cause this?

I'm running Mozilla Firefox for Linux Mint mint 100 - 1.0 version 141.0.3 (64 bit) on Linux Mint 22.1 Cinnamon. These are the latest versions of Mint and of Firefox for Mint.

Asked by Rhonda67 5 months ago

Last reply by Kiki 5 months ago

Flatpak - No embedded Media/Video Playback

Since Flathub list the org.mozilla.firefox app as official, i hope this is the correct support channel. Recently i switched from distro specific package managers to flat… (read more)

Since Flathub list the org.mozilla.firefox app as official, i hope this is the correct support channel.

Recently i switched from distro specific package managers to flatpak as my application provider. The firefox flatpak won't play most embedded Video/Media on applications like in-browser fediverse clients, forums, blogs or wikis. Youtube works without any issues, Twitch is fine until there is an adbreak. Then it sometimes stops with the supported format/mime error (screenshot appended), only recoverable by cache-dismissive reload.

I used this Article https://support.mozilla.org/en-US/kb/audio-and-video-firefox and the links it contains to debug without any success. None of these samples play. just shows supported format/mime error https://test-videos.co.uk/bigbuckbunny/mp4-h265 At this test website 1. and 3. example won't play. I provided a screenshot before and after trying to click play on all the examples. https://www.tekeye.uk/html/html5-video-test-page

Contrary to the observed behavior about:support#media claims Software Decoding supported for everything except HEVC.

Chromium Flatpak has no such issues. So i copy the video url and play it with chromium. You can see: dire times.

Asked by ea8e27aa-3e5c-4e3f-89df-317234589d08 5 months ago

Last reply by jonzn4SUSE 5 months ago

ertificates ImportEnterpriseRoots true WHAT THE HELL ISTHIS!!!

WHAT THE HELL IS THIS??? certificates ImportEnterpriseRoots true i Active Policy Name Policy Value Certificates ImportEnterpriseRoots true EXPLAIN PLEASE IF NOT I… (read more)

WHAT THE HELL IS THIS???


certificates ImportEnterpriseRoots true


i Active Policy Name Policy Value Certificates ImportEnterpriseRoots true

EXPLAIN PLEASE IF NOT I AM DELETING FIRE FOX

Asked by Sonia Ingram 6 months ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

My bookmarks are all gone after power cycling my computer

I power cycled my computer in order to install some Windows updates, and when I opened up Firefox again, I had precisely zero bookmarks. I found this folder, which is su… (read more)

I power cycled my computer in order to install some Windows updates, and when I opened up Firefox again, I had precisely zero bookmarks.

I found this folder, which is supposed to contain my automatic backups: https://i.postimg.cc/bwrWBswd/A.png

But I can't figure out how to use those files to restore my bookmarks.

When I click on Manage Bookmarks > Import and Backup > Restore > Choose File, nothing happens. No other option seems viable.

I had an ASSLOAD of bookmarks on this browser, so I need to recover them because there's just no way I'll be able to remember them all manually and add them all back one at a time!

What do I do?

Asked by stebbinsd 5 months ago

Last reply by Paul 5 months ago

Point Releases

Is there any way to find out if a point release is coming? In other words, I'm running 142.0.1. I'd like to know if a 142.0.2 is going to be released. Not necessarily … (read more)

Is there any way to find out if a point release is coming? In other words, I'm running 142.0.1. I'd like to know if a 142.0.2 is going to be released. Not necessarily when, but just if one is in the works and will be released at some point.

Thanks.

Asked by eljay69 5 months ago

Last reply by acrae 5 months ago

Unable to log into my bank account

I've noticed recently that I am unable to log into my bank account when I use Firefox and have to use the Microsoft Edge browser instead. I've used Firefox as my primary… (read more)

I've noticed recently that I am unable to log into my bank account when I use Firefox and have to use the Microsoft Edge browser instead. I've used Firefox as my primary browser for years and began experiencing the problem in the last month or so. Any suggestions on how to remedy the problem?

Asked by jkink150 5 months ago

Last reply by Denys 5 months ago

Gmail sign-in: Firefox asks me to insert a security key instead of asking me to scan my fingerprint

I have a fingerprint scanner and a slot for a security key, but I have never used a security key, either in the slot or a USB plugin. When I try to go to Gmail, I enter … (read more)

I have a fingerprint scanner and a slot for a security key, but I have never used a security key, either in the slot or a USB plugin.

When I try to go to Gmail, I enter my gmail address, and then Firefox pops up a screen wanting me to insert my security key, and there are no buttons to change how I verify my identity.

I've hunted all around for what setting in Firefox is causing it, but no luck so far. Ideas?

Asked by Robert Bart McCormick 5 months ago

Last reply by th2k 3 weeks ago

Amazon Shortcut ICON will not show up on my Firefox Home Screen

No matter how many times I visit Amazon.com, it WILL NOT show up on my Home Screen as an ICON. I have tried 2 Rows and 4 Rows. I visit amazon many times in a week, someti… (read more)

No matter how many times I visit Amazon.com, it WILL NOT show up on my Home Screen as an ICON. I have tried 2 Rows and 4 Rows. I visit amazon many times in a week, sometimes many times in a day and it never shows up on the Home Screen after my last Firefox Upgrade to 142.0. Before the upgrade, it was always on my Home Screen. I have deleted many ICONS hoping it would somehow fill in as I visit Amazon - but it's not happening.

How can I fix this?

Thanks!

Asked by JeanB 5 months ago

Last reply by jonzn4SUSE 5 months ago

Mozilla doesn't click elements on first google page. Neither "people ask" elements, nor "more images"

Browser doesn't click elements on first google page. Neither "people ask" elements, nor "more images" and images even. But only on the first page. When I change to "image… (read more)

Browser doesn't click elements on first google page. Neither "people ask" elements, nor "more images" and images even. But only on the first page. When I change to "images" tab, then it's ok. Plus doesn't click elements like left, right arrow on images on reddit.

Tried without extensions, new profile. All the same.

Asked by pub00812 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Open Firefox in previous active tab?

I may have asked this before, When I launch Firefox, it opens the tab to the right of the active tab in the previous session. When I close a tab, it opens the tab to th… (read more)

I may have asked this before, When I launch Firefox, it opens the tab to the right of the active tab in the previous session. When I close a tab, it opens the tab to the right.

Am I wrong, or is that precisely the opposite of what you would expect or want?

Can someone please explain the logic of this? Is there anything that can be done about it?

I have this addon Select After Closing Current. Can I get some advice to set it up to work?

Also, why are there two product pages for it? link text

Asked by noel_envode 5 months ago

Last reply by TechHorse 4 months ago

Need help removing a Firefox suggest on android

This is a little embarassing to admit, but my firefox suggest keeps suggesting me spankbang.com when i type sp, I noticed this when i was trying to search spanish on the … (read more)

This is a little embarassing to admit, but my firefox suggest keeps suggesting me spankbang.com when i type sp, I noticed this when i was trying to search spanish on the search bar.

When I follow the suggestion to it's full autocomplete it leads to a video I watched a long time ago but have since cleared from my history. I tried long pressing spankbang to remove it from suggest but I don't really know how to remove this. I did include a screenshot, but the attached troubleshoot data is from my computer not my phone. I'm not sure how to include that.

Please help me, I have a date and I don't want to accidentally have that autocomplete.

Sincerely, Firefox Android User.

Asked by eesan.lee 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

The front page of Firefox shows icons for websites, which you can click to go there. But it won't let me change details.

Each time I click a particular icon, it goes to a page to set up an account for that website. But I already have an account there. How can I change the icon to go to my… (read more)

Each time I click a particular icon, it goes to a page to set up an account for that website. But I already have an account there. How can I change the icon to go to my account instead of the setup page?

Asked by ericdxsmith 1 month ago

Last reply by Paul 1 month ago

Security Measures Preventing Book Previews

When trying to preview a book in google, I receive the notification 'Website will not allow Firefox to display the page'. I read the page that explains what to do, and tr… (read more)

When trying to preview a book in google, I receive the notification 'Website will not allow Firefox to display the page'. I read the page that explains what to do, and tried to open the page in another window, it would only be a tiny picture. If I try to left click the 'preview' button to open in another tab, there isn't an option for that. I can't take a screenshot of it because the left click goes away when I try. I understand that the block is a safety measure, but it's really annoying and I literally can't use firefox to preview books.

Asked by sande3215 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

The bookmarks (ctrl B) no longer directly accessible

Hello there, Before (an update perhaps?), it was possible to click on a star icon located in the toolbar and it'd open the bookmarks like the bookmarks1 screenshot. Now,… (read more)

Hello there,

Before (an update perhaps?), it was possible to click on a star icon located in the toolbar and it'd open the bookmarks like the bookmarks1 screenshot. Now, it requires to first click on the sidebar thingy, which allows to access the icons on the far right, which includes the bookmarks icon in question.

There's also another icon for bookmarks that can be put directly in the toolbar (bookmarks2 pic), yes, but it doesn't show all the bookmarks right away, it's not the same

So the question is: how do I do to get the Ctrl B Icon/shortcut directly in the toolbar, like it was before? I don't want to be obligated to use the sidebar when I have plenty of space left in the standard toolbar..

Thanks in advance!

Asked by magmaster69 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

not support for

Secure Connection Failed An error occurred during a connection to www.mofa.gov.sa. Cannot communicate securely with peer: no common encryption algorithm(s). Error code:… (read more)

Secure Connection Failed

An error occurred during a connection to www.mofa.gov.sa. Cannot communicate securely with peer: no common encryption algorithm(s).

Error code: SSL_ERROR_NO_CYPHER_OVERLAP

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Asked by Mohammad Raza Ahmad 5 months ago

Last reply by Kiki 5 months ago

Where do I findWhere do I find the Library in Firefox for importing bookmarks,files and folders from my Google Chrome Acct to Mozilla Fireffox

You listed some processes for importing Bookmarks,folders and files from a laptop with Google Chrome Bookmarks with passwords from CSV files or Bookmarks from HTML files… (read more)

You listed some processes for importing Bookmarks,folders and files from a laptop with Google Chrome Bookmarks with passwords from CSV files or Bookmarks from HTML files. I didn't have my printer installed on my new Linux Mint Firefox Laptop so I couldn't print out the instruction to follow. Hopefully, I now have my Canon Printer installed on my Linux laptop so that I can print out all the instructions in detail. The information was posted to the right of this comment box. Please post the information again so that I can print it for reference and to follow. Thanks very much.

                                             Robb Paterson Eckner

Asked by Robb Paterson Eckner 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago