Firefox Community Forum

no matter what I try I cannot get any content from HBO max, crunchyroll, or spotify to play. I feel as though I have tried every troublshooting step. In firefox 140.0.4 64 bit on windows 10 I have:

-turned DRM off and on -disabled and re-enabled widevine -disabling all extensions -try in a private tab -turning off tracking protection -clearing cookies/cache/site data -uninstalling and reinstalling firefox -trying on firefox nightly -trying on other firefox based browsers zen, librefox same issue. chromium based browsers and firefox on my windows 11 laptop play drm content like normal -manually installing older version of widevine -changing useragent to chrome(this triggered cloudflare and would not let me pass) -making another user in windows and trying there

the error i get on crunchyroll is code: DRM-0 and on spotify it loads but the play icon does nothing. in hbo max i get error code 1k-0003

At this point I don't know what else to try, If there is not another solution I probably try to just switch to brave browser or wiping this pc and reinstalling windows.

I use an independent password manager to store my passwords and prefer it over Firefox's because it has a highly customizable generator for creating new passwords. However whenever I am on a new site, Firefox pops up with a prompt to generate a secure new password (it appears as a drop-down from the item text box). My password manager also creates a pop up/drop down, but it is hidden behind Firefox's and I cannot access it. I need to be able to disable the secure password generator prompt. Please take a look at my excellently annotated screenshot, attached.

When using any Microsoft 365 product on the browser I keep getting a prompt to "Please sign in" although I am already signed in. I can click the Sign in button and a about:blank page pops up for a split second. Then within a half hour or so, it will pop up again. I deleted my cookies but the problem still persists. Does not happen on other browsers.

My bookmarks have all disappeared, and while I have tried to follow the instructions on the help page to restore them, nothing is working as it has been indicated that it should in the help instructions. I do still have my Bookmarks tab on my tool bar. When I click on it I get a pull down menu, which does have a Manage BookMarks bar. However it is not at the bottom of my pull down menu, but at the top. When I click on the Manage BookMarks bar, instead of getting an Import and Backup Button, my pull down menu disappears, so I can not select Restore to use to get dated backups.

In the same way, I can not create new Bookmarks. When I click on Bookmark Current Tab, instead of getting the white box to enter instructions, the pull down menu disappears, just as it does when I click on Manage Bookmarks. I have never had this problem with Firefox before in all the years I have used it. I have no idea what has happened.

latest versions of firefox (now at 140.0.1) keeps opening onto my 2nd monitor which is off - how to stop it doing it. Tried making new profile which works for awhile, but sooner or later they all bump it to the 2nd monitor and it never comes back - tried moving to primary and closing it there, but next time back on #2. Open 2nd window while first is on primary, and that goes to 2nd monitor...

Firefox on Windows 11 has suddenly and without my apparent action started automatically hiding the tab bar and the address bar to give all the vertical space to the current tab. I do not like this (I have big monitors and I want those bars always visible)

How do I turn this one and why did it turn on in the first place?

Thank you for having the Q&A facility.

I recently ported from chrome to firefox about 3 days ago and was tryin to access the dropdown menus on this website https://www2.gov.bc.ca/gov/content/governments/government-id/bc-services-card/your-card/get-a-card

I realized it wasn't working so I turned off my adblocker (ublock origin), refreshed the site and still not working.

Also attempted to use troubleshoot mode and still does not work.

Cleared cache + cookies and used troubleshoot mode and nothing working still.

I lastly checked the website was working by opening the same link on chrome after all that and it works perfectly fine over there. Any ideas what could possibly be the issue?? I basically have a fresh install of firefox with no changed settings besides anything that might of been copied over from Chrome when firefox automatically asks you to migrate your stuff over, and used the troubleshoot mode + clearing cookies and cache

Hello Firefox Support,

I’m encountering a strange issue with Firefox. While playing YouTube videos at very low quality (144p) just to listen to music, my GPU usage spikes to 100%. This happens even when the video is not fullscreen and there’s minimal visual content.

System Info:

   Firefox Version: 140.0.2 (64-bit)

   Operating System: Windows 11 

   CPU: AMD Ryzen 7 8700F (no integrated GPU)

   GPU: AMD Radeon RX 7900 GRE

   GPU Driver Version: AMD Adrenalin 25.6.1 

The issue goes away when I disable hardware acceleration in Firefox settings, but I’d prefer to leave it enabled for better performance elsewhere.

Is this a known issue with AMD GPUs or is there something else I can try to reduce GPU usage during playback?

Thank you for your help.

After exporting bookmarks.html from Ffox on old computer, importing it to Ffox on the new one, all good, except that bookmarks toolbar shows on the imported list but doesn't display as toolbar.

Hello all!

According to the article [Firefox Profiles] there is supposed to be a way to manage profiles through the account icon. I do not have that option on my build 140 with windows 11.

I created profiles using the about:profiles command; however, they seem to want to be separate accounts, not profiles.

I want help to achieve the functionality as described in the article so I can stop using Edge because I need to keep my work/personal/school accounts separate.

Thanks!

Hello all:

Just downloaded version 140 and ran into an immediate "visual/appearance" problem with regard to the background color(s) of the sidebar bookmarks view. Many themes now have totally dark sidebar colors and not readable (see screenshot image upload with this posting). I always have my bookmarks (almost 1200 of them) displayed in my sidebar, and this is the first time an issue like this has arisen with a Firefox update.

To remedy this scenario, I must use very light colored themes that have a white background when you bring up the sidebar bookmarks. If not, everything is totally dark and unreadable.

Any ideas or help on this one?

To sign into my Amazon account, I'd like to enter only my email address and my password.

But I have to enter my email address and my passkey. A verification code is then sent to my email address. I then need to enter that verification code to complete signing into Amazon.

On the Amazon's Sign in page (where I enter my passkey), it says "This request comes from the app 'firefox.exe' by "Mozilla Corporation".

How do I disable the two-factor (aka two-step) authentication for Amazon in Firefox?

There are many tabs open in the firefox window. I'm closing the firefox. I'm opening it again.All tabs opened during the previous opening disappear.Either a new page or a single tab opens. The settings are set to "Open previous windows and tabs" (Image 1)

I go to "Firefox View" ---"Open tabs". (image 2) I see 2-5 windows there.In this case, there are 3 windows.WINDOW 1 is my main window with the tabs that should have been saved and opened when firefox was launched again. I close all tabs from unnecessary windows with a cross.Only window 1 remains. But when restarting, an empty or different window opens again.And again, there are a lot of unnecessary and incomprehensible windows on the list. Previously, a window with restored tabs from the previous session always opened. Question: 1)How can I restore the normal recovery of the previous session when restarting? 2) Tell me.I can somehow switch between windows (Firefox View" ---"Open tabs)(Image 1) Thank you.

All of the sudden Firefox no longer opening previous windows and tabs on startup, which is how I have had it set up forever.

The last few days, instead of opening previous windows and tabs when I launch FF, it opens mu Home Page. I then have to "reopen previously-closed windows " or "restore previous session."

Regardless of which I choose, I then have to manually close the first FF instance (the one with the single tab - my home page). Then when I'm done with my browser and I X out of it (or Exit" out), when I come back in the same thing happens - I'm presented with my home page, not my open tabs.

My toolbar is visible when I click on the 'Open a new tab' plus sign at the top. But if I go to a site, either from a search or from bookmarks, the toolbar disappears.

I just (yesterday) had to delete profile, delete bookmarks, delete Firefox, install Firefox, in order to get it where it would save bookmarks again. The toolbar, prior to that, did NOT disappear when I went to a new site.

Please help.

After Firefox requested to be updated, I lost all of my bookmarks. I tried to go in and "restore" them but there are no backups to restore from. How do I get my bookmarks back?

I understand POCKET to be closing and was prompted to download my 'Pocket List' to be exported before deadline to become inaccessible. I'm using the FIREFOX browser. I did so per directions. I received an email with link to download an archive of my pocket List. I can view in my 'downloads' a Microsoft Excel Comma Separated Value File. But it will not open. How do I open and access my Pocket List ?

Why it disappeared? It was always there. I am logged in Pocket and tried to restart Firefox. Maybe it has to something do with recently added AI side panel? It seems that since then my Pocket icon is missing. Browser version: 140.0.2 (64-bit) OS: Linux Mint MATE 21.3 (Virginia) Kernel: 5.15.0-143-generic