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Secure Connection Failed The connection to the server was reset while the page was loading.

Secure Connection Failed The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity … (read more)

Secure Connection Failed

The connection to the server was reset while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by rohul.brac79 7 months ago

Answered by rohul.brac79 7 months ago

  • Archived

Youtube slower loading of videos

Seems I've noticed an issue with playing of YouTube videos the last few days. It seems that either the video(s) is slower to load and/or is slower to play. While it's not… (read more)

Seems I've noticed an issue with playing of YouTube videos the last few days. It seems that either the video(s) is slower to load and/or is slower to play. While it's not terribly slower in human time it's slower than normal in computer time. I'm not having this problem in Chrome. Cookies and cache are cleaned multiple times a day. So, I'm a little stumped as to why I'm having this issue. Any comments would be appreciated. Thanks

Asked by arejfour 7 months ago

Last reply by arejfour 7 months ago

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firewall

i was trying to access shopify and its protect behind a firewall and it was asking if firefox as access to the internet or its being protect by the firewall how would i g… (read more)

i was trying to access shopify and its protect behind a firewall and it was asking if firefox as access to the internet or its being protect by the firewall how would i go about using this website if i don't know how to go about this

Asked by Mario Castellanos 8 months ago

Last reply by wirkutskijkarl 8 months ago

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Videos on news sites don't play

For some months now when I click on a video that is on a news website, such as The Guardian or The BBC for example, the video screen goes black and nothing happens. Any s… (read more)

For some months now when I click on a video that is on a news website, such as The Guardian or The BBC for example, the video screen goes black and nothing happens. Any suggestions?

Firefox 137.0.2 (64-bit)

Asked by kittysback 7 months ago

Last reply by kittysback 7 months ago

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Firefox Sync stuck "Syncing"

I'm attempting to set up Firefox in a newly installed OS and have logged into my Sync account. Many aspects seem to be loaded in, but the status via the Settings is stuc… (read more)

I'm attempting to set up Firefox in a newly installed OS and have logged into my Sync account. Many aspects seem to be loaded in, but the status via the Settings is stuck at "Syncing..." despite waiting several hours. Quitting Firefox results in a crash window popping up.

There are no files in the weave/logs directory. The weave/failed directory has multiple json files; most almost completely empty. addons.json has an ID, but that's pretty much it.

Deleting the .mozilla directory and starting over yielded no change in behavior.

Any help would be appreciated. Thank you.

Asked by firefox3103 8 months ago

Last reply by jonzn4SUSE 7 months ago

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Missing menu bar when right-clicking on a window thumbnail on the taskbar

When you right-click on a window thumbnail, a menu should appear, but instead the window thumbnail just disappears. The screenshots show 1) a Firefox mini-window 2) a min… (read more)

When you right-click on a window thumbnail, a menu should appear, but instead the window thumbnail just disappears. The screenshots show 1) a Firefox mini-window 2) a mini-window that just disappeared when you right-click 3) a mini-window of any other program 4) the menu that appeared is as it should be Otherwise the browser works absolutely fine for a long time. But this problem causes a lot of inconvenience because I have 2 monitors.

Asked by fair47 8 months ago

Answered by fair47 8 months ago

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When searching with Firefox browser it redirects to Yahoo search results

When searching on the internet, after entering the search name and hitting enter. The search results are on a Yahoo search page. I can't find any malware, extension, add-… (read more)

When searching on the internet, after entering the search name and hitting enter. The search results are on a Yahoo search page. I can't find any malware, extension, add-on that is associated with Yahoo. I did see a log that was in red that was associated with a website I attempted to convert a png file to a ico file. However, after downloading the software it was for converting PDF's to images. so I uninstalled it. it was after that Yahoo showed up. That log in web history was associated with the software.

Asked by bncsimmons 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

no synchronization

I created an account on an old PC, in the account it is visible as kos-work-note, now I am on a new kos-ltop, and there is no data at all in the browser, why is that? … (read more)

I created an account on an old PC, in the account it is visible as kos-work-note, now I am on a new kos-ltop, and there is no data at all in the browser, why is that?

Asked by konstantin.velikotsky 5 months ago

Last reply by Vexi 5 months ago

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Can't reorder tabs

When i drag a tab to reorder it, it always just opens in a new window. I also can't move a tab back into another window with other tabs. I'm on linux mint running on wayl… (read more)

When i drag a tab to reorder it, it always just opens in a new window. I also can't move a tab back into another window with other tabs. I'm on linux mint running on wayland

Asked by jbrutsky 7 months ago

Last reply by jbrutsky 7 months ago

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Drag and Drop on Outlook for the web

Firefox (current version:137.0.2 64-bit) does not allow drag from outlook on the web and drop on windows 11 file explorer. It shows a forbidden sign when i am dropping on… (read more)

Firefox (current version:137.0.2 64-bit) does not allow drag from outlook on the web and drop on windows 11 file explorer. It shows a forbidden sign when i am dropping on file explorer.


How this problem can be solved?

Asked by petrakis_john 7 months ago

Last reply by jonzn4SUSE 7 months ago

2FA on firefox.com keeps disabling itself

I've been trying to set up 2fA on my firefox account, the whole process seems to work, I downloaded the backup codes and entered one to confirm and then got confirmation … (read more)

I've been trying to set up 2fA on my firefox account, the whole process seems to work, I downloaded the backup codes and entered one to confirm and then got confirmation that 2FA was enabled (see screenshot). However, after reloading the page 2fA is shown as being disabled and indeed if I try to log out then in again I'm not asked for a code. I've tried this a couple of times now and it does the same every time. The auth app I'm using is Aegis.

Does anyone knows why this is happening ? Thanks.

[Edit: I just saw that after each time I tried to set it up, in "recent account activity" I add an error saying "Two-step authentication failed" which doesn't really makes sense...]

Asked by adrien 5 months ago

Last reply by adrien 5 months ago

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"firefox browser being managed by your organisation"

How do I remove "firefox browser being managed by your organisation" . I have looked at several posts and don't understand a word of it. I recently re-installed Firefox … (read more)

How do I remove "firefox browser being managed by your organisation" . I have looked at several posts and don't understand a word of it. I recently re-installed Firefox and lost all my passwords but still have bookmarks, every time I turn off firefox it forgets my account sign in, I then get an email to say I have signged in on a new device. I suspect it is the Norton 360 security software. Please can someone explain in simple terms how to remove it. I have tried contacting Norton but their support is worse than Microsoft.

Asked by escondite 8 months ago

Last reply by jonzn4SUSE 8 months ago

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Container won't Remove

Firefox Containers > Manage Containers > Remove [container]; message (modal, I think it's called?) pops up to say I have a tab open and do I want to proceed? I to u… (read more)

Firefox Containers > Manage Containers > Remove [container]; message (modal, I think it's called?) pops up to say I have a tab open and do I want to proceed? I to up to the container icon upper-right, search for [container], click to open that page, then CTRL+W to close it. Then I try to Remove [container] again; fails. That container is still in the list, and still popping up a note that a tab is open in that container (no, I closed it).

I really like the Containers feature, AND it could use some improvement.

Unrelated, I'm open to help with proofreading; feel free to ask, or point me to a git where I could contribute. I'm not happy about the apparent erosion of privacy in Firefox, but it sure beats Google, Microsoft, Apple, etc.

Asked by Henry 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

loss of open tabs during firefox update

Today was the second time in two weeks I have lost every open tab in Firefox. Previous to this, this problem has not occurred in at least 5 years. What is going on? To ut… (read more)

Today was the second time in two weeks I have lost every open tab in Firefox. Previous to this, this problem has not occurred in at least 5 years. What is going on? To utilize data from multiple sites takes a long time to relocate sites and this is becoming unacceptable. Firefox updates are better than this. Thank you for your help.

Asked by gls.grasswithers 7 months ago

Last reply by jonzn4SUSE 7 months ago

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Extensions Not Working

I just downloaded firefox for the first time because Chrome disabled uBlocker. I have added uBlocker and 1Password as extensions, but neither of them are working on any w… (read more)

I just downloaded firefox for the first time because Chrome disabled uBlocker. I have added uBlocker and 1Password as extensions, but neither of them are working on any webpage at all. I also can't pin extentions. I have restarted firefox and my computer several times. What do I do?

Asked by dufresnesarahc 8 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

Firefox blocking search by site

I would appreciate whatever help or suggestions someone may provide to an irksome problem that only happens in my preferred browser, Firefox. I've attached an image belo… (read more)

I would appreciate whatever help or suggestions someone may provide to an irksome problem that only happens in my preferred browser, Firefox. I've attached an image below of a page from a local grocery store. Like most stores these days, it is possible to search within that store and its web site for specific items and prices, etc. It works in at least two other browsers I've tried but not in Firefox so a setting, I'm guessing, has been changed within Firefox in the last few months (because this problem did not occur before then).

As you see in the image, I've inserted an item to find its price; and nothing happens. Before, on Firefox, and now with other browsers, I would get a display of all relevant products, prices, quantities, sales and discounts, etc.

What Firefox setting do I need to change so this information will show up again?

I have Firefox version 137.0.2 on this system running Windows 10 Version 22H2 (OS Build 19045.5737).

Sorry for my ignorance; and thanks again for whatever help anyone can offer.

Asked by Txasslm 8 months ago

Last reply by Txasslm 8 months ago