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  • Archived

drag and drop

whenever i try to drag and drop it will not let me i am using latest Firefox version I went to about:con fig and selected launcher and put it to true and still c… (read more)

whenever i try to drag and drop it will not let me i am using latest Firefox version I went to about:con fig and selected launcher and put it to true and still can not drag and drop my version is 123.001 64bit

Asked by Mary 11 months ago

Last reply by Mary 11 months ago

  • Solved
  • Archived

History and Bookmarks don't show up in search bar after Update 123.0.1

After installing Update 123.0.1, History and Bookmarks no longer show up in the search bar even though they're still checked in my Search settings. What could be causing … (read more)

After installing Update 123.0.1, History and Bookmarks no longer show up in the search bar even though they're still checked in my Search settings. What could be causing this? Thanks!

Asked by invisiblejungle 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

  • Archived

Bookmarks toolbar is empty

I had to refresh Firefox. When I redesigned my toolbar, I moved the "Bookmarks Toolbar" icon to the toolbar. The Bookmarks toolbar is still empty, and I can't find the "B… (read more)

I had to refresh Firefox. When I redesigned my toolbar, I moved the "Bookmarks Toolbar" icon to the toolbar. The Bookmarks toolbar is still empty, and I can't find the "Bookmarks Toolbar" icon anywhere. I reopened the toolbar editor, but the "Bookmarks Toolbar" icon is nowhere to be found. How do I find the icon so I can put it in the Bookmarks Toolbar, where I distinctly remember dragging it?

Asked by crogerblair1 11 months ago

Last reply by crogerblair1 11 months ago

  • Archived

Firefox locks up after downloading file

Firefox runs fine most of the time. If I right-click to download an image, or click a link to download a PDF or other file, or Save HTML, I see the "Save file" dialog, cl… (read more)

Firefox runs fine most of the time. If I right-click to download an image, or click a link to download a PDF or other file, or Save HTML, I see the "Save file" dialog, click Save and then Firefox freezes up for a while, maybe a minute or two. Pages won't scroll. I can't switch tabs. I can bring up a different firefox window and it redraws its contents, but I can't scroll or do anything else.

This didn't happen a month ago, then one day after a system upgrade, it happens every time. I'm using FF 123.0.1 on Arch Linux. 64GB RAM, so it's not a memory shortage. I have upgraded one or two times more since the upgrade when this appeared. Chromium is not affected, Thunderbird is fine, and all other software continues to be fine as before, including when saving files. Only FF has this problem.

What is the problem and solution? Are there ways to gather more info to diagnose the problem, if needed?

Asked by Daren Scot Wilson 10 months ago

Last reply by zeroknight 10 months ago

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  • Archived

Missing Bookmarks in Firefox 123.0.1 (64-bit) after update

Firefox just updated. Now my Bookmarks Toolbar Menu is decimated and replaced by "Most Visited". How do I get back all the bookmarks I have saved over many years. I want … (read more)

Firefox just updated. Now my Bookmarks Toolbar Menu is decimated and replaced by "Most Visited". How do I get back all the bookmarks I have saved over many years. I want them even though I don't visit them often.

Asked by Ken Fowler 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

  • Archived

Facebook login

When using Firefox, Facebook recently began insisting that I use a second device to obtain permission to log into my Facebook account. This is relatively new, and Edge s… (read more)

When using Firefox, Facebook recently began insisting that I use a second device to obtain permission to log into my Facebook account. This is relatively new, and Edge still lets me log in without issue. How can I make Firefox return to the easier login system?

Asked by ggfossen 11 months ago

Last reply by ggfossen 11 months ago

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Unusual cookie I cannot delete

When I regularly clean out cookies, there is one that keeps showing up in spite of my trying to remove it. Info in that dialogue box says it has been with me for more th… (read more)

When I regularly clean out cookies, there is one that keeps showing up in spite of my trying to remove it. Info in that dialogue box says it has been with me for more than a week. Of course, I keep all regular Mozilla cookies, but this one is strange. It is 'about.ef2a7dd5-93bc-417f-a698-14c3116864f.' Can you tell me what this is?

Asked by Wyndwood 11 months ago

Last reply by cor-el 11 months ago

  • Solved
  • Archived

Firefox glitching out after most recent update

I don't have the words to describe what's happening here. Please see screenshot. Frequently when using Firefox- since the latest update, it's up-to-date on up-to-date Mac… (read more)

I don't have the words to describe what's happening here. Please see screenshot. Frequently when using Firefox- since the latest update, it's up-to-date on up-to-date Macbook Sonoma 14.4- this starts happening, when I move around my cursor, the images get all funky, it seems to be pulling in visual information from multiple tabs. Restarting the app clears it out, until the next time it happens. Any thoughts on this?

Asked by carnivee 11 months ago

Answered by zeroknight 11 months ago

  • Solved
  • Archived

Primary password implementation order

I'm using Firefox password manager, which syncs passwords on 4 PCs and 1 Android phone that I use. Getting ready to set up Primary Passwords. Once it is set on one PC, wh… (read more)

I'm using Firefox password manager, which syncs passwords on 4 PCs and 1 Android phone that I use. Getting ready to set up Primary Passwords. Once it is set on one PC, what happens when I go to use one of the other ones, where PP is not set yet? Don't need lock outs or other hassles that I see many users struggle with. Thanks!

Asked by yennif54 11 months ago

Answered by zeroknight 11 months ago

  • Archived

Can't get to Gmail

This is going to start out sounding like a Google problem, but please read the whole thing. I have a new Windows 11 Dell, and I normally run Firefox. When I wasn't able t… (read more)

This is going to start out sounding like a Google problem, but please read the whole thing. I have a new Windows 11 Dell, and I normally run Firefox. When I wasn't able to attach a file to a gmail email I went to Google Account Help. It suggested that I delete cookies and cache, which I have now done several times. Now the problem is that I can't get to Gmail from Account Help. I have deleted everything that Firefox History will let me delete, and no matter how I try to get to it I cannot get to Gmail. It keeps me in Google Account Help.

Here's why I think I have a Firefox problem. In frustration I opened MS Edge. It let me get to Gmail, and it let me attach the file to my email. It seems to me that if I were having a Google problem, it wouldn't matter which browser I was in. As soon as it saw my email address it would put me in the same place. That's my reasoning anyway.

Please Help!!!

Asked by MikeO175 11 months ago

Last reply by mahnoor mahnoor 11 months ago

  • Archived

youtube.com

When you click on the player in YouTube, it lights up, how to turn off the backlight. If I click on the play button, the button is highlighted and I can’t press the space… (read more)

When you click on the player in YouTube, it lights up, how to turn off the backlight. If I click on the play button, the button is highlighted and I can’t press the spacebar to press stop or play

Asked by welsevul1996 11 months ago

Last reply by zeroknight 11 months ago

  • Archived

How do I change my mail settings to TLS2?

I keep getting this message from Network Solutions when I try t read my webmail. We’ve determined that you are connecting to your email using an unencrypted client connec… (read more)

I keep getting this message from Network Solutions when I try t read my webmail. We’ve determined that you are connecting to your email using an unencrypted client connection and your data is not safe. Where in Firefox can I make the changes?


This security update requires all email server connections to use an encrypted connection. We will make the switch to require encrypted connections on April 4th, 2024.

What does this mean for you? Read on to learn about the important actions you need to take to make sure your email stays safe and secure.

IMPORTANT! Actions that you need to take before April 4th, 2024:

   When setting up your email in a third-party client, you are now required to enable Outgoing Server (SMTP) authentication and SSL/TLS. This ensures a secure connection when you log in to your email. Learn more about these steps here.
   Set up or update your email account on your device using the server settings as shown below:
       Incoming Mail Server:
           POP3: netsol-pop-oxcs.hostingplatform.com
           Port: 995
           IMAP (Recommended): netsol-imap-oxcs.hostingplatform.com
           Port: 993
       Outgoing Mail Server:
           SMTP: netsol-smtp-oxcs.hostingplatform.com
           Port: 587
       Username - Your full email address, for instance, help@example.com
       Password - The password you set for your mailbox
   Review this list of mail clients that do not support TLS 1.2 (If you are using any of these mail clients, you will need to update to a newer version or use webmail to access your email)
       Outlook® 2007
       Outlook 2010
       MacMail on MacOS 10.8 or before
       Windows 7
   Review this list of Operating Systems that support TLS 1.2 (If you are using an older version, you will need to update to a newer version as listed below)

Operating System TLS 1.2 Supported OS versions Android Mobile Android 5 and newer iOS Mobile iOS 9 and newer Windows Phone Windows 8.1 and Windows 10 Windows Desktop Windows 8 and newer Mac OS Desktop Mac OS X 10.11 and newer


Please visit our Help Center for more detailed instructions.

Note: This security update requires action if you use an email client application to send and receive your email on an Apple, Windows-based PC, or Android device. Webmail Access will still be available.

Asked by Donald Schneider 11 months ago

Last reply by zeroknight 11 months ago

  • Solved
  • Archived

Cannot pin extensions to the taskbar YET!

I run Firefox on a Dell laptop running Windows 10 Pro. I had to rebuild my system because of problems I couldn't solve. I've reinstalled Firefox and copied a profile I ha… (read more)

I run Firefox on a Dell laptop running Windows 10 Pro. I had to rebuild my system because of problems I couldn't solve. I've reinstalled Firefox and copied a profile I had saved in the cloud. When I click the extensions button ("puzzle piece") I do not see the extension list, only the add-ons page. do I have to uninstall and reinstall each extension to get it into the panel so I can pin some of them to the toolbar?

Asked by crogerblair1 11 months ago

Answered by cor-el 11 months ago

  • Archived

Can not upload CSV file

I created a one column spreadsheet with 91 entries in Excel. Then I did a "save as" and choose CSV (comma delimited). One the receiving website, I chose "Browse for file… (read more)

I created a one column spreadsheet with 91 entries in Excel. Then I did a "save as" and choose CSV (comma delimited). One the receiving website, I chose "Browse for file", selected the CSV file I juts created and clicked "Upload". I got an error saying it wasn't a CSV file and could not be uploaded. I tried it again (same file) using Microsoft Edge and it worked just fine. I uninstalled and re-installed Firefox and got the same failure as before. I'm running Windows 10 ver 22H2. I really don't want to use Edge. Is there a fix for this?

Asked by rcyr49 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Firefox refuses to be default browser

I've been unable to click through links in Thunderbird. It appears to be because Firefox refuses to be my default browser. When it asked whether I wanted it to be my de… (read more)

I've been unable to click through links in Thunderbird. It appears to be because Firefox refuses to be my default browser. When it asked whether I wanted it to be my default browser I answered yes, but then got a blue message saying I should go to settings/default apps. It has never done this before. I can't use Win 10 Settings because it doesn't do anything because it has been corrupted by a power cut. But this has not been a problem before because Firefox has always made itself the defealt browser when requested. I have tried doing it via the menue but I get the same message. So it appears, either Firefox has changed, or Windows 10, preventing from Firefox doing it itself. I haven't used any other browser. Edge was not set up. Any suggestions?

Asked by vlilley 11 months ago

Last reply by vlilley 11 months ago