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Incomplete sync. Why didn't my tabs/site pages transfer? They were marked for syncing.

My Subject pretty well says it. I'm trying to transfer by syncing my desktop Firefox with the Firefox 124 on a newly installed Kubuntu on a new laptop. I have all these… (read more)

My Subject pretty well says it. I'm trying to transfer by syncing my desktop Firefox with the Firefox 124 on a newly installed Kubuntu on a new laptop. I have all these functions synced ON. The recent history but not the long-term history, passwords (thank heavens), and all bookmarks got transferred, but not the open tabs/pages. I've done the desktop sync followed by the laptop sync a few times, still without the tabs' transferring. How do i get those transferred?

Asked by FreeInformation 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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  • Archived

New tab harder to work with

I have enclosed a screenshot showing what happens when I want to go to a new tab on the two computers I use most often. One is my desktop which has Windows 10 Home. The… (read more)

I have enclosed a screenshot showing what happens when I want to go to a new tab on the two computers I use most often. One is my desktop which has Windows 10 Home. The other is my laptop which has Windows 10 Pro. The Windows 10 Home was installed most recently and is the latest version of Windows 10, my tech guy told me; and also the latest version of Firefox 123.0.1. The laptop version of Windows 10 is older. The Firefox version is also 123.0.1.

My hope is that there is a setting I have not uncovered that lets me put some kind of mark on a new tab, as my laptop has had for a few years. This makes it very easy to open. The newer, later Windows version but same Firefox 123.0.1 on the desktop must be right-clicked in the space to the right of any open site, and then the user must scroll down to the "New Tab" line and click on it. Obviously this requires my user clicks and more time, simply to get a new tab that gives me a blank site that I prefer.

I appreciate whatever guidance or suggestions anyone can give.

Asked by Txasslm 1 year ago

Answered by Txasslm 1 year ago

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Lost Amazon in search box options -

I can't get Amazon back as a search option Bing is one of the search options selected in search settings, doesn't appear. If I install an older version will it be ok. Wh… (read more)

I can't get Amazon back as a search option Bing is one of the search options selected in search settings, doesn't appear.

If I install an older version will it be ok. Why do they keep installing new updates which cause issues with the one I am using. I installed Opera and will give it a try. Firefox keeps changing things that work.'bold text'

Asked by bobbee25 1 year ago

Last reply by cor-el 1 year ago

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  • Archived

Automatic translation of websites

Hi there - Every website seems to come up in English, ie Firefox seems to be translating other languages automatically. (My version is Firefox for Mac 123.01 64-bit.) I a… (read more)

Hi there - Every website seems to come up in English, ie Firefox seems to be translating other languages automatically. (My version is Firefox for Mac 123.01 64-bit.) I am wondering how I can prevent automatic translation of websites. I have had a look in preferences etc, but I do not see anything there to prevent automatic translation. Any help gratefully received! Many thanks :-)

Asked by michael.d.kenyon 1 year ago

Answered by cor-el 1 year ago

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  • Archived

Cannot pin extensions to the taskbar YET!

I run Firefox on a Dell laptop running Windows 10 Pro. I had to rebuild my system because of problems I couldn't solve. I've reinstalled Firefox and copied a profile I ha… (read more)

I run Firefox on a Dell laptop running Windows 10 Pro. I had to rebuild my system because of problems I couldn't solve. I've reinstalled Firefox and copied a profile I had saved in the cloud. When I click the extensions button ("puzzle piece") I do not see the extension list, only the add-ons page. do I have to uninstall and reinstall each extension to get it into the panel so I can pin some of them to the toolbar?

Asked by crogerblair1 1 year ago

Answered by cor-el 1 year ago

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Youtube audio

Youtube, and only youtube, will not play audio. Netflix works, Hulu works, steam games works. But no audio on youtube. it's not my computer's audio settings, Youtube wo… (read more)

Youtube, and only youtube, will not play audio. Netflix works, Hulu works, steam games works. But no audio on youtube. it's not my computer's audio settings, Youtube works fine on edge. I love firefox, it is my default browser, but, you know, what the fuc*! why won't youtube work?! I know it's not your fault but, you know, I call bologna! Attached is a screenshot of a video on youtube. Usually I can hear sounds but not now.

Asked by aday1208 1 year ago

Last reply by aday1208 1 year ago

  • Archived

Unable to use FIDO2 (OnlyKey) with Firefox after update

Before updating Firefox to 123.0.1 (64-bit) + MacOS Sonoma, I could use FIDO2 on OnlyKey and login to my proton mail. Now, however something has changed on Firefox that I… (read more)

Before updating Firefox to 123.0.1 (64-bit) + MacOS Sonoma, I could use FIDO2 on OnlyKey and login to my proton mail. Now, however something has changed on Firefox that I get presented with two prompts to touch my usb key, but the key itself doesn't respond to the second prompt and login fails.

I first get this prompt as before. I select 'Authenticate' and would be presented with the second picture. Since my key is not expecting to be touched, nothing happens when I touch it and login fails with the message displayed in the last picture.

Asked by Robel Yemane 1 year ago

Last reply by Blake Johnson 1 year ago

  • Solved
  • Archived

How can I stop a piece of history from being shown in "Firefox Suggestions", which was made on an unapproachable device?

I just want to stop a piece of my own history from being shown on "Firefox Suggestion", which was made with a firefox browser on my previous device and is relatively priv… (read more)

I just want to stop a piece of my own history from being shown on "Firefox Suggestion", which was made with a firefox browser on my previous device and is relatively private.(I know I can do this by modifying "Search Suggestions->Show search suggestions ahead of browsing history in address bar results", but I would like to preserve the function itself). That device is permanently unapproachable, and so is that browser. I tried "Clear recent history -> Everything", but it didn't work as expected and that is still shown. I think clear all my history(not only those made on this currently used device) may help, how can I do it?

Asked by cheng.cheng56 1 year ago

Answered by cheng.cheng56 1 year ago

  • Archived

Disable Picture-in-picture

while reading an MSNBC or Fox News article (for example) from flipboard, suppose there is a video at the top of the article. But I don't want to watch that video... I j… (read more)

while reading an MSNBC or Fox News article (for example) from flipboard, suppose there is a video at the top of the article. But I don't want to watch that video... I just want to read the article that appears below it. So I start to scroll down, reading the article, and when the video scrolls off the screen at the top, a picture-in-picture with that video appears at the right side of the article, (sometimes blocking part of the article). If I had wanted to see the video, I would have watched the video! STOP these blasted picture-in-picure pop-ups.

Every time I look for help online, all I see is how to enable/disable the PIP controls, and no help on how to block PIPs themselves.

Sorry for the long post, but I don't know how else to describe the problem succinctly. Jerry (at wit's end)

Asked by HarryJarr 1 year ago

Last reply by HarryJarr 1 year ago

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Husband's laptop

I downloaded and installed Firefox and VPN to my husband's laptop (as one of the 5 allowed devices) but by signing in with my account, all of my data was migrated to his … (read more)

I downloaded and installed Firefox and VPN to my husband's laptop (as one of the 5 allowed devices) but by signing in with my account, all of my data was migrated to his laptop. How do I remove that information so that only his "stuff" is on his laptop. If I delete what is there of mine, everything is deleted across all computers. I want to reflect that he and his device is just a "user" on my account.

Asked by Connie 1 year ago

Last reply by cor-el 1 year ago

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The nerd font is not correctly displayed.

The nerd font in the webpage is not correctly displayed with all font settings (sans, sans-serif and mono) setted to nerd font. Webpage: https://starship.rs/config/#bat… (read more)

The nerd font in the webpage is not correctly displayed with all font settings (sans, sans-serif and mono) setted to nerd font.

Webpage: https://starship.rs/config/#battery

Asked by willis618 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How do I change my mail settings to TLS2?

I keep getting this message from Network Solutions when I try t read my webmail. We’ve determined that you are connecting to your email using an unencrypted client connec… (read more)

I keep getting this message from Network Solutions when I try t read my webmail. We’ve determined that you are connecting to your email using an unencrypted client connection and your data is not safe. Where in Firefox can I make the changes?


This security update requires all email server connections to use an encrypted connection. We will make the switch to require encrypted connections on April 4th, 2024.

What does this mean for you? Read on to learn about the important actions you need to take to make sure your email stays safe and secure.

IMPORTANT! Actions that you need to take before April 4th, 2024:

   When setting up your email in a third-party client, you are now required to enable Outgoing Server (SMTP) authentication and SSL/TLS. This ensures a secure connection when you log in to your email. Learn more about these steps here.
   Set up or update your email account on your device using the server settings as shown below:
       Incoming Mail Server:
           POP3: netsol-pop-oxcs.hostingplatform.com
           Port: 995
           IMAP (Recommended): netsol-imap-oxcs.hostingplatform.com
           Port: 993
       Outgoing Mail Server:
           SMTP: netsol-smtp-oxcs.hostingplatform.com
           Port: 587
       Username - Your full email address, for instance, help@example.com
       Password - The password you set for your mailbox
   Review this list of mail clients that do not support TLS 1.2 (If you are using any of these mail clients, you will need to update to a newer version or use webmail to access your email)
       Outlook® 2007
       Outlook 2010
       MacMail on MacOS 10.8 or before
       Windows 7
   Review this list of Operating Systems that support TLS 1.2 (If you are using an older version, you will need to update to a newer version as listed below)

Operating System TLS 1.2 Supported OS versions Android Mobile Android 5 and newer iOS Mobile iOS 9 and newer Windows Phone Windows 8.1 and Windows 10 Windows Desktop Windows 8 and newer Mac OS Desktop Mac OS X 10.11 and newer


Please visit our Help Center for more detailed instructions.

Note: This security update requires action if you use an email client application to send and receive your email on an Apple, Windows-based PC, or Android device. Webmail Access will still be available.

Asked by Donald Schneider 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

Tool bar dissapears

I don't have a home page button on my browser. How do I add a home page button? Also, when I navigate to a new page my bookmark tool bar at the top disappears. I only hav… (read more)

I don't have a home page button on my browser. How do I add a home page button? Also, when I navigate to a new page my bookmark tool bar at the top disappears. I only have the bookmark tool bar on my home page. I want it to show on every tab I open so I can easily navigate from there rather than having to go back to my home page every time. This problem started when I got a new computer. The browser works fine on my old computer.

Asked by beestung 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Recent "refresh firefox. Now auto login does not work

Firefox 123.0.1 W10 Pro. Recent refresh of Firefox, suggested by Mozilla, due to some HTTP conflict. Refresh created a new profile and backed up/saved old profile. No… (read more)

Firefox 123.0.1 W10 Pro.

Recent refresh of Firefox, suggested by Mozilla, due to some HTTP conflict.

Refresh created a new profile and backed up/saved old profile. Now can not get auto login or auto fill to work. Will not stay logged in when leaving a page.

Can I remove the new profile and use the old one?

Asked by alphonsobellinni 1 year ago

Answered by Infinity__ 1 year ago

  • Archived

How do I turn off your firewall?

I am sick and tired of Firefox denying me access to common store websites. How do I turn off your firewall? I want to shop on Lowes.com and I cannot get access. Firefo… (read more)

I am sick and tired of Firefox denying me access to common store websites. How do I turn off your firewall? I want to shop on Lowes.com and I cannot get access. Firefox is proving recently to be more of a problem than an asset.

Asked by janetinlargo 1 year ago

Last reply by zeroknight 1 year ago

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Billed twice for Pocket Premium

I just changed my billing method for pocket premium and a message stated that my subscription was charged to the new credit card. I was already charged the subscription … (read more)

I just changed my billing method for pocket premium and a message stated that my subscription was charged to the new credit card. I was already charged the subscription on a different card that I wanted removed from my account. Will this be refunded immediately?

Asked by 77strike 1 year ago

Last reply by cor-el 1 year ago

  • Archived

bookmark backups not working on one device

I have a Mac desktop, a laptop with Windows 11, and an Android phone. I have about 120 bookmarks saved. On my Mac, they periodically backup fine and I can restore them … (read more)

I have a Mac desktop, a laptop with Windows 11, and an Android phone. I have about 120 bookmarks saved. On my Mac, they periodically backup fine and I can restore them if anything goes wonky. My phone and Windows laptop both show all the same bookmarks as the Mac. However, if I go to Manage Bookmarks to restore them on the Windows laptop, it shows many backups have occurred but only 5 bookmarks have been backed up. I have signed out of Firefox on all devices and signed back in. The Windows laptop did one correct backup showing the 120 or so bookmarks, and then every subsequent backup shows only 5 again. After a few weeks, the "correct" backup has been overwritten and is gone.

Anybody know what I can check to make the Windows laptop backup my bookmarks correctly?

Asked by tcpear32 1 year ago

Last reply by cor-el 1 year ago

  • Archived

What and where is my Security Key and how do I touch it?

Please see the attached image. Firefox believes I have a security key. What is a security key? Where do I find it? Why does Firefox think I have one? And why is the… (read more)

Please see the attached image.

Firefox believes I have a security key.

What is a security key? Where do I find it? Why does Firefox think I have one?

And why is there no helpful information to explain this confusing UX?

Asked by kurrent93 1 year ago

Last reply by zeroknight 1 year ago