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  • Archived

Access to secure websites

Whenever I use Firefox to access banking or health insurance websites nothing loads properly. I have to use another browser to get the sites to work. These sites always s… (read more)

Whenever I use Firefox to access banking or health insurance websites nothing loads properly. I have to use another browser to get the sites to work. These sites always seem to work on Microsoft Edge. Is there a security setting in Firefox that is preventing these secure sites from working? I do use the NoScript and Adblock Plus extentions but if I turn them off and reload the page, it still will not load. Thanks.

Asked by troubles52101 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

downloaded documents from other apps appear in binary text

this is a relatively new issue. I have been using the combination of firefox to Commbak and Xero for 10 years. it is only the last couple of months that I have been encou… (read more)

this is a relatively new issue. I have been using the combination of firefox to Commbak and Xero for 10 years. it is only the last couple of months that I have been encountering this.

Asked by John979 9 months ago

Last reply by John979 9 months ago

  • Archived

Shortcut on mac not working

On MacOS Sonoma, ctrl+cmd+space opens a pop up for special characters. It was working fine until last week. Now it works everywhere on my computer, except for Firefox. Wh… (read more)

On MacOS Sonoma, ctrl+cmd+space opens a pop up for special characters. It was working fine until last week. Now it works everywhere on my computer, except for Firefox. What gives? Can you guys fix that, please?

Asked by cadir66737 9 months ago

Last reply by Dropa 9 months ago

  • Archived

Random boxes appear when highlighting text

Recently random boxes (black, grey or white) started appearing when highlighting text. The problem started occurring after the most recent Windows 11 update (2023-09 Cum… (read more)

Recently random boxes (black, grey or white) started appearing when highlighting text. The problem started occurring after the most recent Windows 11 update (2023-09 Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5030310)).

Asked by usama.alshiraida 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

I need "Never Ask Agian" to update password when i login in website by "Saved user-name and password"

Every time i login in website by "Saved user-name and password",the Explorer will advise me to update saved password.Once i click "UPDATE",my saved password will be overr… (read more)

Every time i login in website by "Saved user-name and password",the Explorer will advise me to update saved password.Once i click "UPDATE",my saved password will be override by Random Strong Password and makes me can not login in next time. no matter how i click"update"or"not",the advise will show every time when i login in websites. ps: "Suggest and generate strong passwords" in setting is not chioced.

Asked by yucong1989 9 months ago

Last reply by cor-el 9 months ago

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  • Archived

Mis;leadinbg Message when Local Mail Folder is Missing

continue in /questions/1427133 thread. I was trying to save a mail message into a Local Folder, and Firefox produced the following pop-up message: Error - bsn on Loc… (read more)

continue in /questions/1427133 thread.

I was trying to save a mail message into a Local Folder, and Firefox produced the following pop-up message:


Error - bsn on Local Folders There is not enough disk space to download new messages. Try deleting old mail, emptying the Trash folder, and compacting your mail folders, and then try again.


I assumed that my C-drive was full, so I deleted a large file. The same message appeared. Then,after I realized that I could save messages into other Local Folders, I looked in the Local Folders directory. I saw that there was a file bsn.msf, but the bsn file was missing. I am restoring it from a backup from nine days ago. The pop-up message is clearly wrong/misleading. I am running 118.0.1 on Windows 10 Professional 22H2 64-bit. I see that I need to upgrade to 118.0.2, which I will do as soon as I finish entering this bug report.

Asked by bsfinkel 9 months ago

Last reply by bsfinkel 9 months ago

  • Archived

Firefox browser freeze

My firefox browser freezes completely and stops PC from working. Current remedy is to use another browser having switched off and re-booted PC. Any thoughts as this has … (read more)

My firefox browser freezes completely and stops PC from working. Current remedy is to use another browser having switched off and re-booted PC. Any thoughts as this has started happening frollowing update to version 118

Asked by tonyvintner 9 months ago

Last reply by zeroknight 8 months ago

  • Archived

i use a vpn

why am i getting this message? " This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human send… (read more)

why am i getting this message? " This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human sending the requests and not a robot coming from this network. " please fix this is very annoying!!

Asked by Dana Stewart 9 months ago

Last reply by JohnQ Public 9 months ago

  • Archived

How to restore / migrate profile from Linux to Mac?

Hi, the official Firefox docs recommend copying and restoring the entire profile directory. That doesn't work when restoring a profile created on Linux, on Mac, it seems.… (read more)

Hi, the official Firefox docs recommend copying and restoring the entire profile directory. That doesn't work when restoring a profile created on Linux, on Mac, it seems. Neither for Thunderbird, by the way.

Is there a proper way to do this, or should I experiment with each of the files (databases, configurations, etc.) one by one? Thanks!

Asked by samtuke 9 months ago

Last reply by cor-el 9 months ago

  • Archived

why is everything so needlesly comlicated

why is literally every setting on this horse [redacted] browser over the top complicated? trying to watch a show but I can't because I dont know how to disable ad block f… (read more)

why is literally every setting on this horse [redacted] browser over the top complicated? trying to watch a show but I can't because I dont know how to disable ad block for one site, what was wrong with the pause button? why do I need a super secure password just to come on here and get help? why cant I use mozillasucks as a password? are y'all trying to make chrome look user friendly? why have my saved log ins moved to pop up tab where I have to copy and paste them? what was wrong with the drop down menu when you click the box to type your sign in info? as someone who genuinely doesn't care for or understand the IT side of things you make using this browser a nightmare.

Asked by ironchair13 9 months ago

Last reply by Paul 9 months ago

  • Archived

Factory Reset For Firefox

Hello, I accidentally transferred my Google Chrome data to Firefox, and as a result, all my bookmarks, passwords, email addresses, and everything else ended up in Firefox… (read more)

Hello, I accidentally transferred my Google Chrome data to Firefox, and as a result, all my bookmarks, passwords, email addresses, and everything else ended up in Firefox. I do not want this, and I want a fresh installation of Firefox with no bookmarks or saved passwords. Please help me with this.

Asked by Oğuzhan 9 months ago

Last reply by Terry 9 months ago

  • Archived

XPCOM error

Have used Firefox many years w/o incident. Now I'm dealing with "Can't load XPCOM error". I have done everything as far as troubleshooting or stopping this with no result… (read more)

Have used Firefox many years w/o incident. Now I'm dealing with "Can't load XPCOM error". I have done everything as far as troubleshooting or stopping this with no results. ? is if I just ignore it will that be ok or cause problems in the future. My newly re-installed version is working fine, but I still get the error message. (I already lost all my book marks) THx!

Asked by songsungblue 9 months ago

Last reply by cor-el 9 months ago

  • Archived
  • Archived

Upon update to v118 lost all Bookmarks, no restore

upgraded to v118 9'30 Bookmarks lost and not able to access old profile, or restore using "Manage Bookmarks" See attached: Only see one real profile (current, new) in … (read more)

upgraded to v118 9'30 Bookmarks lost and not able to access old profile, or restore using "Manage Bookmarks"

See attached: Only see one real profile (current, new) in App Support > Firefox > Profiles. The second profile that exists has virtually nothing in it compared to the new one created upon upgrade. Only three tiny files key4,cert9,pkcs11. Nothing else to restore from.

Bookmark manager >> restore >> despite seeing 10 dates to chose form , error messages every time, "unable to process the backup file." Now what?

I do see a "places.sqlite" file which seems to show "last modified" date of prior to my unfortunate update. But when I try to have Firefox open it, nothing happens. Just new browser windows every time.

THX in advance.

Asked by srih4 9 months ago

Last reply by srih4 9 months ago

  • Archived

close my menu bar (return it to a default) when i sign out

When i use (and by inference... sign into Mozilla) i have a toolbar with several bookmarks - that are specific to my usage. In a way, you could say they are private to … (read more)

When i use (and by inference... sign into Mozilla) i have a toolbar with several bookmarks - that are specific to my usage. In a way, you could say they are private to my sessions (not specifically the one i am in, but on a recurring basis) and should not be available to others... When I sign out of Mozilla (either manually or as an optional default for when the browser is closed...) I want the bookmark tabs on the toolbar to also go into storage. -->Is this possible (how?)

How sync'd devices are handled is another discussion For now.... let's address this device as an independent connection.

Asked by Mark Kubicki 9 months ago

Last reply by cor-el 9 months ago

  • Archived

My Browser Keeps Getting Reset

I'm using my Firefox with Custom CSS with toolkit.legacy thing enabled. I'm using Firefox for my everything and I love it. But It keeps break my current profile then star… (read more)

I'm using my Firefox with Custom CSS with toolkit.legacy thing enabled. I'm using Firefox for my everything and I love it. But It keeps break my current profile then starts a new profile that everything has been reset. It keeps break my profile and starts a new profile. I lose everything... It's enough for me. I could not find any solution for it. If It's not fixed, I'll stop using this beautiful browser :'(

Asked by Z 9 months ago

Last reply by James 9 months ago