Firefox Support Forum

after the recent update 11.6.0.3 64-bit individual pages started just to crash randomly and in one instance the entire browser crashed and restarted, this is on some other websites but particularly Gmail and youtube crashed the most and now they won't work youtube keep have the loading icon on the top even though everything loaded and the player won't start gmail have the same issue and keep showing disconnected message I tried chrome and there were no issues there I tried clearing the cash and cookies and that did not help

My primary email account is my companies email. I no longer work at that company and do not have access to that email account.

When I attempt to change email to my personal, which is listed in the account, it requires that I enter a verification code that is sent to the current primary email.

Is there a work around for this, or should I delete the entire account and start again?

I use WhatsApp in a Firefox web window so that I can copy, paste, and type using my keyboard. Suddenly beginning last week Firefox will not let me paste in the WhatsApp web window.

dom.event.clipboardevents.enabled is TRUE I still have the same issue in safe mode Ctrl-V, Shift insert, Right click & Paste, Right click & paste without formatting are all disabled.

It is only Firefox that has a problem (I can use WhatsApp in Chrome without issue). So far, it is only in WhatsApp (where paste is most important to me) that I have a problem.

I have Firefox 116.0.3 64 bit, the latest version, running in Windows 11, which is up to date.

Any ideas?

When I open `about:preferences` tab, `Downloads` directory is created in my home directory, despite my downloads directory is different. I've read issue 474718 which states that it was fix but i still experience it. Linux x86_64

TL;DR: It lets me change the print scale to 101-200% for pdfs, but making it bigger doesn't actually change the preview image or resulting print, it just leaves it at 100%. As far as I can tell, making the pdf smaller than 100% works as it should and the print scale for websites works as it should for all possible sizes.

I wanted to print some labels and to do so I need to get the size exactly right, so I printed the page normally and measured the size of the page I printed and compared it to the size of the labels, 262 & 272 respectively. 272/262 = about 103.8% so I tried setting the scale to 103% and printed it again, but when I measured that page it was exactly the same as the 100% scale. Then I looked back and realized that although the preview reloaded whenever I raised the number the image didn't actually change, setting it to 200% looked the same as 100% and 150% and etc. I think this must be a bug, but so that's one part of this, but does anyone know of any workarounds in the meantime?

I accidentally blocked the DrJava website due to not paying strict attention to what I was doing on the screen when using Firefox to go to this site - www.drjava.org. I don't know how to reset my access to this site and this site only. Is there a method I can accomplish that will reset this ONLY blocked site on my Firefox and Dell PC. Thanks in advance.

Hi Mozilla Team,

I recently had a catastrophic issue with my computer and had to do a factory reset. I was removing my dead name from my folder structure and profile on my machine, and this caused it to bork...I know even my silicon hardware is transphobic *sigh*. I know there are articles talking about this issue, and I know for security and privacy your policy is that all bookmarks are lost with a password reset.

However, these bookmarks are very very invaluable, and contain so much information regarding my transition, my career, etc. I just really would love to try and find a way to recover these if at all possible. I know you and your team make recovery possible in an slew of ways, and I really don't know if I set any of those up. I thought I might of, but I am still picking up the pieces from this reset. I know I should have been more proactive about recovery and really thought I was, and I am really kicking myself for not being more explicit/diligent.

I am happy to go through any verification process. I know you have policies for a reason, but I can't just give up on so much important information. There is a years worth of memories during a time, where memories and identity are shifting. I am literally begging to not lose this data.

Best, Jean Ferrante

ESET Internet Security has an option to open certain sites such as financial sites in a secure browser. The sites have to be specified in a protected websites list but otherwise going to those sites automatically opens up a secured browser as long as the sites are https sites.

This worked until recently (within the last couple/few months). I just spent an hour and a half with the ESET support chat and we narrowed it down to Firefox.

When setting Edge as the default browser the sites open in the protected browser just fine. But when Firefox is set as default the browser redirection doesn't work.

I suspect this is mostly going to be on ESET to fix but I was wondering if anyone else had seen this happening and was aware of a fix. This is happening on all of my family's PCs that run Firefox (6).

Secure browser automatically works fine when using Edge but not when using FF.

Firefox is crashing for multiple users on Windows Server 2012 R2. I notice the websites sometimes are very to slow to load before it happens. I have pasted one of the crash reports below. This is on Firefox esr 115.1.0 and started happening 4 or 5 days ago. I have uninstalled and reinstalled Firefox and the issue is still happening.

AdapterDeviceID: 0xfefe AdapterDriverVersion: 6.3.9600.18619 AdapterSubsysID: 00000000 AdapterVendorID: 0x1414 Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:115.1.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.6,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.5,ddg%40search.mozilla.org:1.4,ebay%40search.mozilla.org:1.4 AvailablePageFile: 50124296192 AvailablePhysicalMemory: 43743485952 AvailableVirtualMemory: 138535430242304 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20230724124053 CPUMicrocodeVersion: 0x41 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown disabled -- Operating system not supported CrashTime: 1692925405 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: browser.startup.homepage.abouthome_cache.enabled,devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1690988167 LastInteractionDuration: 47 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Bitdefender SRL":["gemmauf64.dll","bdhkm64.dll"],"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["advapi32.dll","NetworkExplorer.dll","mscms.dll","tiptsf.dll","explorerframe.dll","actxprxy.dll","ntshrui.dll","linkinfo.dll","taskschd.dll","npmproxy.dll","Windows.Globalization.dll","cscapi.dll","ondemandconnroutehelper.dll","msimg32.dll","dbghelp.dll","netprofm.dll","WINMMBASE.dll","winmm.dll","winhttp.dll","version.dll","wsock32.dll","wininet.dll","iertutil.dll","NapiNSP.dll","winrnr.dll","rasadhlp.dll","propsys.dll","ktmw32.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","wtsapi32.dll","FWPUCLNT.DLL","winnsi.dll","IPHLPAPI.DLL","secur32.dll","oleacc.dll","DWrite.dll","Bcp47Langs.dll","MMDevAPI.dll","ntmarta.dll","nlaapi.dll","dxgi.dll","duser.dll","avrt.dll","dwmapi.dll","dui70.dll","apphelp.dll","SHCore.dll","uxtheme.dll","kernel.appcore.dll","devobj.dll","rsaenh.dll","userenv.dll","dnsapi.dll","mswsock.dll","cryptsp.dll","ntasn1.dll","ncrypt.dll","bcrypt.dll","srvcli.dll","bcryptPrimitives.dll","cryptbase.dll","sxs.dll","winsta.dll","powrprof.dll","profapi.dll","msasn1.dll","sspicli.dll","wintrust.dll","cfgmgr32.dll","crypt32.dll","KERNELBASE.dll","clbcatq.dll","msvcrt.dll","rpcrt4.dll","shlwapi.dll","shell32.dll","sechost.dll","oleaut32.dll","nsi.dll","combase.dll","msctf.dll","setupapi.dll","gdi32.dll","kernel32.dll","ws2_32.dll","imm32.dll","user32.dll","imagehlp.dll","psapi.dll","ole32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","osclientcerts.dll","nssckbi.dll","freebl3.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"]} MozCrashReason: MOZ_CRASH(Quota manager shutdown timed out) Notes: FP(D00-L1000-W0000100-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x15ad, AdapterDeviceID2: 0x0405, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 8.17.2.14DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerShutdownTimeout: cache: Managers: 1 (https://aaaaaaaaaaaaa.aaaaaaaaaa.aaa: Closing, ) Intermediate steps: 0.000000s: starting

QM: 1 normal origin ops pending Intermediate steps: 0.000000s: startCrashBrowserTimer 0.000000s: initiateShutdownWorkThreads 0.000000s: startKillActorsTimer 5.016000s: killActorsTimerCallback

ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 13788 ShutdownProgress: profile-before-change-qm ShutdownReason: AppClose StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1692924948 SubmittedFrom: Client SystemMemoryUsePercentage: 15 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20230724124053","version":"115.1.0","vendor":"Mozilla","displayVersion":"115.1.0esr","platformVersion":"115.1.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":"mozilla-win-eol-esr115","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":49151,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":16,"cores":16,"vendor":"GenuineIntel","name":"Intel(R) Xeon(R) CPU E5-2660 v3 @ 2.60GHz","family":6,"model":63,"stepping":2,"l2cacheKB":256,"l3cacheKB":25600,"speedMHz":2600,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Windows_NT","version":"6.3","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":9600},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"RDPUDD Chained DD","vendorID":"0x1414","deviceID":"0xfefe","subsysID":"00000000","RAM":0,"driver":"RDPUDD","driverVendor":null,"driverVersion":"6.3.9600.18619","driverDate":"01-01-1970","GPUActive":true},{"description":"VMware SVGA 3D","vendorID":"0x15ad","deviceID":"0x0405","subsysID":"040515ad","RAM":0,"driver":"vm3dum64_loader vm3dum64_loader vm3dum64_loader vm3dum_loader vm3dum_loader vm3dum_loader","driverVendor":null,"driverVersion":"8.17.2.14","driverDate":"2-8-2021","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":32,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_WIN10"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>","browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"browser.urlbar.suggest.bestmatch":true,"general.smoothScroll":true,"media.gmp-gmpopenh264.lastInstallStart":1690293185,"media.gmp-gmpopenh264.lastDownload":1688655010,"media.gmp-gmpopenh264.lastDownloadFailed":1690293197,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, channelStatus: 2152398878, errorCode: 2, reason: error","media.gmp-gmpopenh264.lastUpdate":1688655010,"media.gmp-widevinecdm.lastInstallStart":1679577999,"media.gmp-widevinecdm.lastDownload":1679578000,"media.gmp-widevinecdm.lastUpdate":1679578000,"media.gmp-manager.lastCheck":1692925034,"media.gmp-manager.lastEmptyCheck":1692925034,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":3},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"dlsource":"mozillaci"},"defaultSearchEngine":"google-b-1-e","defaultSearchEngineData":{"loadPath":"[addon]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-e&q="}},"profile":{"creationDate":19257,"firstUseDate":19257},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19571,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19237},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19571,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19237},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19571,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19237},"webcompat@mozilla.org":{"version":"115.1.0","scope":1,"type":"extension","updateDay":19571,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19237}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19257,"updateDay":19257},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.3.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2557.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"device-migration-existing-user-messaging-tour-spotlight-rollout":{"branch":"control","type":"nimbus-rollout","enrollmentId":"1024adf8-c7e1-4181-b357-7f9037fbce1b"},"device-migration-existing-users-sumo-switch-device-cfr-rollout":{"branch":"control","type":"nimbus-rollout","enrollmentId":"9e04ff99-d8b2-4cd1-ba9d-35a582b3f5a8"},"bug-1802286-rollout-fix-webcompat-shim-breakage-release-103-107":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"7f03ccba-9353-4146-b0bc-8695bcafc340"},"bug-1849168-pref-page-load-time-patch-esr-beta-115-116":{"branch":"reset-to-false","type":"normandy-exp","enrollmentId":"8c801fe1-3b26-46b7-b7a3-86abf06f0e70"}},"services":{"accountEnabled":true,"syncEnabled":true}} Throttleable: 1 TotalPageFile: 59055263744 TotalPhysicalMemory: 51539070976 TotalVirtualMemory: 140737488224256 URL: https://titleventures.sharepoint.com/sites/TitleQuestCompaniesCompliance/SitePages/Home.aspx UptimeTS: 6553.4715493 Vendor: Mozilla Version: 115.1.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a

XPCOMSpinEventLoopStack: default: QuotaManager::Observer::Observe profile-before-change-qm useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I am using "multiple account containers" and when I remove a site from "manage site list" after a while, after synchronization, the site will again appear in the site list and when opening that site will still offer me to open in this container.

How can I permanently remove a site from "site list"?

I believe this issue started today. When I print using the Firefox dialog box, all of the printed pages are in color even though the color mode is set to Black and White. I have not changed any of my printer setting and have been using the same printer for many years. The printer is an HP Officejet Pro 8600. I have Firefox version 116.0.3 which was just updated today to that version. When I use another browser (Google Chrome) the pages are printed in Black & Whte. Therefore this appears to be a Firefox issue. I am using Windows 10 64 bit. How can this problem be corrected so that the pages will print in Black & White when I use the Firefox diaglog box? Thanks.

Since a week or two my Firefox tabs are crashing more and more often. At work on MacBook and at home on PC.

Deleting the cache and cookies and even starting in Safe Mode are not helping - in fact while writing this very message had 5 crashes meanwhile!

Don't know if you can access the crash report: https://crash-stats.mozilla.org/report/index/4cd570db-d90d-4fcb-aee6-0a1660230818

Every time I open gmail on firefox, it opens to a certain gmail account and the url is https://mail.google.com/mail/u/0/#inbox. This email is not listed as the primary email on my account and I don't see any way to change the default email that firefox opens to. I want to set my primary email as the gmail account that will open my default and save as user 0, and I also want to delete some of the accounts that are listed for me to log in to.

I want the version (which i assume is the ESR one) OFF my computer. I have downloaded a "regular version" (116.0.3) and have followed all instructions I have found on this site. It gets to a point and says it can't find the file. There is no README or Install file in the download so I am stuck. Please help me because I want the ESR version GONE!!! Thanks for any help! R

I followed your suggestion to increase security and installed a primary password. My Samsung computer has apassword storage as well. the first time I used the properly verified primary password, it worked fine to get into my gmail. Now, when I want to open my gmail, a window asking for my primary password pops up, but repeatedly asks for the password and does not let me in. It blocks the Google pop up that also wants to verify it is me. I have removed the primary password in order to be able to use my computer!

When I first open Firefox from my home screen it opens up minimized in the top left corner and I have to click the minimize button and then the un-minimize button to get it to open full screen.

Thanks, Patrik

I am a very long-term user of Firefox. I have a newish windows laptop and I use the hibernate function when I want to start and stop a windows session. I have been using windows 11 for a good while now without any problem, but about 6 weeks ago I started to get a new problem - Firefox now can take up to 4 minutes to load or reload a page after hibernation. The length of time to reconnect time varies. This only affects Firefox. There is no problem with my internet - other programmes and apps load immediately, and at the same time as Firefox is still trying to load a page/any page I haven't added any new add-ons and can't think of anything I've done that could cause this issue. I thought this would be a windows 11 issue caused after an update, but after a bit of searching on Google, Reddit and Mozilla Help/ I can't find anyone else with a similar problem.

Can someone help? Thanks