Firefox Support Forum

Whenever I am either downloading anything or uploading anything. A window opens where you are supposed to select the file to upload or download. The firefox is crashing.

When I click my right mouse key in certain webpages on a box like next nothing happens? I can't get into things than are important. I need help. This started with the latest update.

comcast xfinity website not accessible in Firefox, but is on every other browser - what happened? Can't pull anything up, email, TV listings, business Xfinity, etc. Just started this week.

Hey! New to mozilla support so sorry if this is a repeat ...

Problem - sometimes the browser window just closes ??

- On Windows 11 with all windows latest updates installed,

- with latest Firefox 115.01 

- all graphics updates installed - all antivirus scans are clean

(Possible it is when doing Windows shortcut keys like ctl-? but I'm not sure.)

When I restart firefox the old tabs/links (history) are not restored making me think it 'closed' and cleared history.

Is there a way to see if this this is 1) an actual browser crash or 2) a log to check for why it closed ?

Thx!

I've been fighting this for a week now, and dont remeber every detail in exact chronolgical order, and really don't remember the "why's". Butt here goes, got a new pc, while trying to get all accounts moved to new pc, I changed pwd's, I think so I could install a new recovery key. Anyway, signed in with new pc, and phone, went back to the old computer to sync, since all three devices would be under new log in, and tried to sign in, using new password, and it did not work ("wrong password"), confused went to new pc, I was now signed out, and got the "wrong password" error, phone same issue, logged in, now logged out, can't sign in.

I have tried using the old pw, the new pw, but the old key is nowhere to be found, the new key, and everything else I can think of. I had to create a new account to be able to post here, or do anything else, tried to combine the two acct's, got a sign in was successful message, but then immediately said "you don't have permission".

Please tell me I did not lose over 250 bookmarks and passwords, because someone decided it was a good idea to tie all your information to one word and have it deleted if you have a brain fart, or a pc glitch with no hope of recovery. If you need more info please ask, at this point I'll give you my first born son to get back in this account.

Hey! I got a Question and I hope it's either in the works or someone has figured it out and can point me to the right direction.

Is there a way to install FireFox ENTIRELY on a different Drive? I have managed to install it on a backup drive just fine, but Firefox LOVES to make edits and make profiles to the C: drive. I need it to stop and ONLY manage the profiles in the specified folder. I have tried making a new profile on the backup drive and selecting it, but it keeps going back to the C drive. I have tried to move the data to the backup drive and selecting it via the profile manager and it still doesn't work.

How do I know? well, When I moved the profile to the desired location, and selected it. It works fine, Until I delete the new folder mozilla makes in the C drive. Then it just goes back like it's a fresh install. when it shouldn't since the targeted profile is on an entirely different drive.

I even tried to set the windows default install directory to the backup drive, and still nothing.

anyways, Mozilla is obsessed with my C drive and I'm trying to break them up, any sugestions? It sucks when I get stuck on a failed boot loop, and have to format which makes me lose the C drive and the profile Firefox was on already, even though that wasn't the targeted folder.

I have tried Firefox portable, but it's a third party modification and I'm a bit weary and it was a version behind and the extensions were a bit wonky. (I did try to replace some of it's files with the actual Firefox and it moved the version to the updated one, but the extension issue, and security is always gonna be an issue.

Any help would be amazing!

Stay Firey!

When a new bookmark is created, it isn't saved in the specified location (which I will henceforth call the "folder").

For example: I'm on a page I want to bookmark, so I select Bookmarks>Bookmark Current Tab. In the Location it already has the folder I want, for example, "Math". I click Save.

Naturally, I expect the bookmark to be saved in the Math folder. But it's not. Instead, it will be in the "Bookmarks Menu" folder (which is the outer folder that contains Math). If I select Bookmarks>Edit This Bookmark, the location will show "Bookmark Menus", not "Math". If I try to use the bookmark, it's in Bookmark Menus. If I then change it to Math, the bookmark will now be saved in the correct folder.

The same thing happens if I select "Choose" when originally creating the bookmark, and then select the folder. The bookmark will be created in Bookmarks Menu.

I've learned to always (or almost always) remember to edit each bookmark after creating it, but it's still a very annoying bug. It's been like that for as long as I can recall, and is still the way in 115.0.1.

I have an account with MSN and an account with Earthlink. I can't gt mail on Outlook because the Earthlink account needs verification and this process requires me to access my Outlook account and it won't open. I can't get any email today nor can I verify the Earthlink account. What do I do?

When I try to log in to PayPal, all I get is the rotating circle. No further. I have no problem using Edge with PayPal. I can always switch but do not want to. Vern Carlson [removed email from public]

Been using firefox for 10 years to access xfinity/comcast email and suddenly can't do it. Keep getting error message "An error occurred during a connection to oauth.xfinity.com PR_CONNECT_RESET_ERROR". I've switched to Microsoft Edge for the time being but would appreciate getting back to Firefox if possible. Any help would be appreciated.

Sometimes when I go to weather.com I get a pop-up that says something to this affect: We've detected that Global Privacy Controls are turned Off yet they were turned On when you previously visited our site. This does not happen every time I go to weather.com. Sometimes it pops up, other times it does not. I think then if offers some buttons to click to turn it On. I just close the site and open it again. When I do sometimes this repeats and sometimes it doesn't. I know next to nothing about this. Firefox Settings it says its version 115.0.1 and that Firefox is up to date. I also have DuckDuckGo Essentials if that makes any difference.

I am trying to view a website that is protected by cloudflare and afew days ago I could look at it with out issue now it keeps coming up with Checking if the site connection is secure XXXXXXXX.net needs to review the security of your connection before proceeding.

I removed the web sites address from the above as its does this with a few sites

I have tried to view the sites in both Private/incognito Mode and standard window

if some one can help me figure this out I will be most welcome as it means I can view some of the sites I normally see there is a button that says to verify you are human but when I try to click it, it dissapears and starts constantly reloading or just a moment showing

yes I have a VPN and have tried viewing sites with and without it on as well as using a different browser

Firefox crashed and now i cannot get to my bookmarks error message "book marks will not work" Ive restated and tried to restore but i keep getting the message need bookmarks for work will get fired if i dont have them

I keep having to turn password autofill on every time I start Firefox. I don't know why but for some reason it keeps turning itself off every time I close Firefox. This is extremely frustrating, please help

Hi - Javzscript Enable, though "True", still brings up the error "Enable Javascript". I spent hours on this, but nothing useful was found. Has any one had this problem, and if so, were they able to fix it?

Best regards, Nick.