Firefox Support Forum

Fix the confirmation email process so it works. Tell me how Firefox lost my signed in status. Tell me why there is an added 1 after my user name of bth73. Drug test your employees for meth usage.

I recently renamed a number of "htm" files and their associated "_files" folders. I used windows "rename" function, which I now know was wrong. I now know to open the file in Firefox and use the Firefox "Save as" function to rename.

So my improperly renamed htm files no longer associate with their "_files" folders that contain .js, .css and .svg files necessary to open the page. I end up with a blank screen

I've read a number of posts on how to use "save as" to maintain the file and folder association, but I have found nothing on how to "fix" this "after the fact".

Ideas?

Thanks in advance!

Radio buttons on some websites neither display nor update when the area in which is should have displaed is clicked. FireFox 113.0.2 (64-bit) on Mac OS X 10.13.6 (High Sierra). This problem has been present for some time. On other websites the radio buttons do display and do upate when clicked by toggling the dark center. The minority of websites which don't work seems random, but does include some banking websites and the IRS.gov website. Often using SAFARI will work when FireFox doesn't.

The CheckBox at the end of this page "Email me when someone answers the thread" appears but does not respond to a click.

With the latest update to Firefox (116.0.1) typing anything in the search bar looks as though my keyboard is mapped to everything - every keypress does something different. This only affects Firefox, no other program behaves this way (Word, Excel, Discord, etc.).

Currently running Windows 10, AMD Ryzen 7 1800, DDR4 RAM, Malwarebytes, and ZoneAlarm Extreme Security version: 15.8.139.18543. Had to revert back to Firefox 113 to type this via downloading it via Edge.

After updating to FF 114, I noticed that my history and cookies were no longer being cleared according to my settings. Also, a particular page is now being opened as a pinned tab.

I reverted to FF 113, hoping that this would be fixed in 115. Today I tried 115.0.3, and history is still not being cleared. I have again reverted to FF 113.

I am on Windows 10. My history settings are to use Custom settings and clear history when Firefox closes. Cookie settings are to delete cookies and site data when FF closes.

Is there any intention to fix, or is this some new behavior that I am stuck with? Also, is there a way to clear the pinned tab behavior?

Thanks.

Some pages in the new internet banking site of my bank do not load while using Firefox, while they show on other browsers, including one on an android phone. For example, I was told by the customer help from the bank that if I click on my account name after login to internet banking, I should see a page with a button showing "Tax", and on that page I can click on "Download TDS" to download a tax deduction file. When I try to do this, a page showing "Tax" opens, but the page is otherwise blank. Clicking on "Tax" does not produce any result. I can carry out the "Download TDS" transaction on other browsers.

Should this be seen as a drawback of Firefox, or there is something else I can try, apart from using another browser?

Ever since the most recent update to Firefox I consistently get the following message when attempting to login to https sites which I have been connecting to for years: Secure Connection Failed

An error occurred during a connection to www.att.com. PR_END_OF_FILE_ERROR

Error code:PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Clearly the problem is with Firefox and not with the website owner since it occurs with all websites.

I found over 100 instances of PR_END_OF_FILE_ERROR but the few responses I looked at were back in 2021 or 2022. One solution suggested clearing the cache which I did and I was then able to connect. But now that does not help. Is my only reliable solution to delete Firefox and use some inferior browser?

I am using Firefox Developer Edition in a work environment that only saves directories between weekly restarts by explicitly managed rules. As a result of some missing folders from my weekly restarts, I need to sign in to my Firefox account and enable sync each week. Currently my machine retains the %APPDATA%/Mozilla and %LOCALAPPDATA%/Mozilla directories + children.

What other directories are needed by Firefox Developer Edition in Windows to retain the user profile/syncing, et. al.?

Thank you for your time!

Dear Mozilla

I'm participating in a discussion group based on Wordpress (learning.martinus.dk), and when I try to sign in (learning.martinus.dk/wp-login.php), I get the error.

>> 406 Security Incident Detected Your request was blocked. The public IP address assigned to you, by your internet provider, might be suffering from poor reputation: Look up IP reputation here. <<

My IP adr. is 80.208.65.123 and it is NOT suffering from poor reputation -- and no problem when I sign in from e.g. Chrome!

So what can I do so I can use my favorite browser here too!?  ;o)

All the best, Henrik Denmark

I get this message every time someone emails [edited] @bellsouth.net -MAILER-DAEMON@yahoo.com unable to deliver.

Do NOT HAVE THIS ISSUE WITH ANY OTHER BROWSER.

SINCE YOUR ANSWERS ARE INCOHERENT TO ANYONE OVER 25, SOMEONE NEEDS TO FIX THIS AND/OR GIVE VERY CLEAR STEP BY STEP INSTRUCTIONS AS YOUR SOLUTIONS ARE USELESS.

INEXCUSABLE LE THAT YOU TREAT OLDER PEOPLE WITH SUCH DISRESPECT!

I use the closed captions (CC) in YouTube videos with FireFox. Lately I have been seeing videos that seem to misbehave. At the very start of the video, ALL the captions display at once, one after the other. Then, as play continues there are no more captions. Most videos still show captions normally, that is, captions appearing only when the dialog matches them. But a few videos misbehave by showing all the captions at once. Here is one such video.

https://www.youtube.com/watch?v=ZgqJ5wQF944

I noticed this misbehavior within the last month and assumed that the video was doing something peculiar with the timing of the captions. But when I use the YouTube Show Transcript option to display the captions and associated timing outside the video, the transcript looks quite reasonable.

One further oddity, if I take that same URL and load the video in a different browser, for example, Chrome, the captions are displayed normally.

I've included a screen shot of the video in YouTube showing all the captions displaying at once.

Your browser suggested that we use Thor Browser which looks like a scam.

I CAN NOT DELETE THE FILE OR FOLDER AS :I DO NOT HAVE PERMISSION TO DO THIS.

I WANT THIS REMOVED SO DON'T IGNORE THIS AND RESPOND AS TO HOW TO FIX AT [removed email from public support forum]

6/30 - I GET RESPONSES BUT NO LEGIT EMAIL ADDRESS TO RESPOND

When watching something on Youtube and I click on the coloured download icon, I get to be able to click on the title of the video. A blue 1 appears in the download icon. When I click again, then click on the blue 1 to watch the download. Nothing happens. The window just sits there and states 'downloading', but it does not happen. This happened last year and you managed to fix it; now Youtube seem to have blocked downloading again. Geoffrey D Dean, Australia.

Is there a security setting that allows me to show all my passwords rather than having to toggle them on each time?

I am a recluse. There's never anyone looking over my shoulder. I just don't want to have to mess with it anymore.

If there isn't, could some kind developer please make an add-on?

I am using two computers: an iMac (late 2009) running 10.13.6 (High Sierra) and a Macbook Pro (13-inch, 2012) running 10.15.7 (Catalina).

Thank you!

K

I am unable to use ecosia although it it noted in settings as my choice. First I get a firefox message asking me to "allow". I then have a message at the bottom of the page indicating that cloudfare.com is creating a link but nothing happens.

var options = {

                   audioBitsPerSecond : 128000,
                   videoBitsPerSecond : 2500000,
                   mimeType : mime
               }