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  • Archived

FireFox browser search engine changes to "Amazon"

For last few weeks something keeps changing my default browser from DuckDuckGo to Amazon and I have no idea how or why. Is there a way to lock the default so Amazon can'… (read more)

For last few weeks something keeps changing my default browser from DuckDuckGo to Amazon and I have no idea how or why. Is there a way to lock the default so Amazon can't change it?

Asked by george197 1 year ago

Last reply by george197 1 year ago

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Can't access Mozilla Addons page due to key pinning failue

I have set up a fresh install of Ubuntu 22.04 and logged into Firefox. However it didn't sync my extensions and if I try to access addons.mozilla.org, I get a MOZILLA_PKI… (read more)

I have set up a fresh install of Ubuntu 22.04 and logged into Firefox. However it didn't sync my extensions and if I try to access addons.mozilla.org, I get a MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE error (screenshot attached).

This did not happen, when I did the same thing with a fresh Windows installation 2 hours earlier (I set up a dualboot system). I already tried logging out and in again and removing SiteSecurityServiceState.txt and ~/.mozilla, as well as emptying cache and deleting cookies without success.

Asked by Stefan 1 year ago

Last reply by Stefan 1 year ago

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SuperCookie or PUP ----possibly malicious.

Hello , This is my first time to ask for help or have a question. I have a program that finds Super-Cookies that are not deleted by normal means. HSTS is another word f… (read more)

Hello ,

This is my first time to ask for help or have a question. I have a program that finds Super-Cookies that are not

deleted by normal means. HSTS is another word for them. This one is owner@realserv.com which can redirect your browser and is mainly to spread adds: It can also read info on your computer;however I am having no problems from it that I know of and have discussed it with others that say it is not malicious and is in fact a Microsoft file. In any case I have found a site to offers a way to remove it.

https://sensorstechforum.com/realsrv-virus/#what-is-realsrv-

I only use Firefox but in following the directions given I was unable to remove it. The page was probably written before all the changes to Firefox.

Can you advise on this subject? Firefox is latest version.

Thanks Paul

Asked by Paul Ellis 2 years ago

Answered by Paul Ellis 2 years ago

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I cannot unpin Firefox from the taskbar

How do I uninstall the Firefox icon from the taskbar? The standard article on the Firefox Support website is `How to pin and unpin Firefox from the taskbar on Windows 1… (read more)

How do I uninstall the Firefox icon from the taskbar? The standard article on the Firefox Support website is `How to pin and unpin Firefox from the taskbar on Windows 10 and Windows 11', but it seems to be out of date. It says to right-click on the icon and click on `Unpin from taskbar', but there is no such item in the right-click menu any more.

I know that it became difficult to unpin the Firefox icon about a year ago. I got a new PC recently and installed Firefox, but I could not remove the icon. Then realised that I should have done this during installation, by using 'Custom installation' and unticking the 'Icon on taskbar' option. I searched the web for clues and found none, so I uninstalled and reinstalled, which was a nuisance.

Some months later, I have just installed the new version 110.0.1, but I forgot to use 'Custom install', with the result that the icon is back on the taskbar. Again I have searched the web, and again no success. I tried reinstalling V110.0.1 on top, using 'custom install' this time --- I could switch off the 'Icon on taskbar', but the icon is still there.

I don't want to uninstall-reinstall this time because I have now configured Firefox as I want it, so that would waste a lot of time --- and I will probably forget again sometime in the future.

I am sure that Firefox has not done this deliberately, because they are always so much on the user's side.

QUESTION: How do I unpin the Firefox icon from the taskbar without uninstalling? I have an idea that there is a registry hack that will achieve this.

Asked by bill292 2 years ago

Answered by TechHorse 2 years ago

  • Archived

Firefox Keeps Changing My Preferred Language

It seems like almost every time I do a Windows Update on and sometimes when I just restart my Lenovo IdeaPad 3 my language gets changed from American English to French. E… (read more)

It seems like almost every time I do a Windows Update on and sometimes when I just restart my Lenovo IdeaPad 3 my language gets changed from American English to French. Even some of the add-ons change preferences. Since I don't speak or read French it can be a real hassle to get everything changed back. What I usually end up doing is going to the page on the Mozilla site that has different downloads for different languages and I download the correct one. Once I install it over the existing installation things go back as they should be until I do another Windows Update or like I said before, sometimes after just a restart. This just happened again a few hours ago when I did a Windows Update. All the menu items and drop downs were suddenly in French. My Forecast Fox changed to Celsius instead of Fahrenheit. My Notifier for GMail changed to French. A couple log in pages for some web pages were in French. This never happened with other laptops I have had that were different brands. I once tried just uninstalling Firefox and then reinstalling the correct language version and things were fine until the next time I did an update. My preferences are set to how I want them and I just don't understand why it keeps getting changed.

Asked by mstqbfan 2 years ago

Last reply by James 2 years ago

  • Archived

I imported passwords from LastPass on one of my laptops, but they are not getting synced.

I recently wanted to switch to using Firefox passwords from LastPass. I imported my passwords from LastPass into Firefox Browser on my personal Laptop. I have enabled pas… (read more)

I recently wanted to switch to using Firefox passwords from LastPass. I imported my passwords from LastPass into Firefox Browser on my personal Laptop. I have enabled password sync, besides all other things. Yet the passwords do not seem to be syncing. I have been trying multiple things since yesterday, but nothing seems to fix the issue, like logging out and logging back in, trying to manually sync etc. This seems like a bug to me.

I wanted to start using Firefix passwords on my Android device as well, but this issue is making it difficult for me. Please look into this issue asap.

Asked by noamaanmohdkhan 2 years ago

Last reply by cor-el 2 years ago

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Yahoo Mail is not an option in mailto settings

If I click on any "mailto" link the only options are Gmail or Firefox. If I go into Settings and choose applications then content type: mailto the same options are there… (read more)

If I click on any "mailto" link the only options are Gmail or Firefox.

If I go into Settings and choose applications then content type: mailto the same options are there- nothing for Yahoo Mail.

It used to be there, now it has gone.

Using version 110.0.1

Is there any way to manually add Yahoo mail to Firefox?

Asked by mk869 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Firefox unable to play live streams, after installing Media Feature Pack

After a recent reinstall Firefox seems to have a problem. This seems to be only Firefox specific and I can't find a working solution online after googling. Youtube vide… (read more)

After a recent reinstall Firefox seems to have a problem. This seems to be only Firefox specific and I can't find a working solution online after googling.

Youtube videos work, although they do give errors sometimes. A refresh always fixes those. However Twitch/Youtube live streams do not, and display a generic error message. When trying other browsers the live streams work fine.

And old Bugzilla post (https://bugzilla.mozilla.org/show_bug.cgi?id=1467495) describes what I believe to be a possible reason for the problem, however following the solutions in that thread have not yet lead to a solution.

Any further insight or solutions would be appreciated.

Asked by timon.lammers 2 years ago

Answered by James 2 years ago

  • Archived

I need technical assistance with my Firefox browser, this issue needs fixing or I have to drop Firefox entirely

I am having trouble with my browser relating B of A online account.**I have had the BofA tech staff determine with me that the issue is with my Firefox browser.**When I l… (read more)

I am having trouble with my browser relating B of A online account.**I have had the BofA tech staff determine with me that the issue is with my Firefox browser.**When I log in to my BofA bank account, I then click on the make a payment button so I can pay online.**At that point when I click on the make a payment button my entire monitor screen goes white.**Sooooo frustrating.**We've updated my firefox software, we've cleared my cache history, we've also determined that if I use another browser like GoogleChrome that i now can make a payment online on the BofA website.*However, I only use Firefox and with all of the tech support I've received, they've assured me it is a Firefox browser issue and not a BofA online banking issue.*Also, I have another credit card with capital one.*When I go to that web page via firefox browber I can make a payment simple and as easy as always.*But no matter what I do, I cannot use Firefox to do my online banking with BofA.*For the last few years I've used the BofA online banking system with no issues.*Please help me determine why Firefox is giving me such problems ??**Folks are recommending I drop Firefox all togehter and go with Google chrome.*I'd prefer to stick with Firefox if someone from your tech team can PLEASE help me asap

Asked by bobglanville 2 years ago

Last reply by cor-el 1 year ago

  • Archived

How to disable "Warning: Potential Security Risk Ahead"?

Windows 11 x64, Firefox 110.0.1. HTTPS-only mode disables. OCSP enabled. I've tried playing around with these flags, nothing works. security.certerrors.mitm.auto_enab… (read more)

Windows 11 x64, Firefox 110.0.1. HTTPS-only mode disables. OCSP enabled. I've tried playing around with these flags, nothing works.

  • security.certerrors.mitm.auto_enable_enterprise_roots
  • security.certerrors.mitm.priming.enabled
  • security.ssl.enable_ocsp_stapling
  • security.insecure_field_warning.contextual.enabled
  • security.certerrors.permanentOverride
  • network.stricttransportsecurity.preloadlist
  • security.enterprise_roots.enabled

Do not recommend me to click Advanced -> Accept the Risk and Continue. I want to disable the warning forever for all the hosts. For example, Chrome supports flag --ignore-certificate-errors, I need something like this.

Asked by kevneenhz 2 years ago

Last reply by stoonguy1948 1 year ago

  • Archived

why has my browser decided that my searches should be done in the address bar. I never do searches from the address bar. please change that or tell me how to go back to searching in the search bar instead of the address bar

bold textwhy has my browser decided that my searches should be done in the address bar. I never do searches from the address bar. please change that or tell me how to go … (read more)

bold textwhy has my browser decided that my searches should be done in the address bar. I never do searches from the address bar. please change that or tell me how to go back to searching in the search bar instead of the address bar

Asked by dgc001 2 years ago

Last reply by eu514 1 year ago

  • Solved
  • Archived

Unsynced Devices Belonging To Other Household Members Opening Tabs On My Computer

Hi, I have been wanting to switch to Firefox for a while now and I have imported all of my data from Chrome onto Firefox. All the other members of my household use Firefo… (read more)

Hi, I have been wanting to switch to Firefox for a while now and I have imported all of my data from Chrome onto Firefox. All the other members of my household use Firefox on their Mac laptops and iPhones. I have only ever signed into my own account on Firefox, and in the same way I have only ever signed into my own account on Mozilla VPN, which I have used for over a year while living elsewhere and have never had a problem with this. I also have only my own Google account in the data imported from Chrome. I have no one else's information for any account on anything in my device nor, to my knowledge, do they have any account information of mine on theirs. However, sometime in the 10 or so months since I imported my Chrome data - around the same time I moved into a house with others who use Firefox - my laptop's Firefox seems to have...connected somehow, in a way atypical with normal syncing, with the other devices in my house. Occasionally, when I open Firefox on my computer, whatever tab another household member has open on their computer will open instead of a homepage. Also, a little icon pops up occasionally to tell me Firefox is "open on iPhone" when another household member is using Firefox on their iPhone. I use an Android which does not have Firefox installed, so it's not a glitch syncing with my own device. I do not know how this happened and I do not know how to stop it. There doesn't seem to be any evidence of this connection in any place I can see in the preferences window, nor can I find any way to permanently unsync my device's Firefox application from anything unless I sync something first. Any ideas? I'm not that terrible with computers lol, I swear!

Asked by catluv321 1 year ago

Answered by cor-el 1 year ago

  • Archived

Having a webpage open on Wi-Fi causes consistent ping spikes.

I've noticed that while on Wi-Fi, having Firefox open on any webpage will cause consistent ping spikes every 5 seconds, making online games unplayable. I've tested this… (read more)

I've noticed that while on Wi-Fi, having Firefox open on any webpage will cause consistent ping spikes every 5 seconds, making online games unplayable.

I've tested this normally, tried disabling all extensions, and tried troubleshoot mode. Task manager does not show any changes with CPU/Memory/Disk/Network under Firefox's process when these ping spikes happen, but the issue goes away immediately every time after closing out Firefox.

The webpage and what you are doing on that webpage does not matter (like streaming YouTube), it even happens after visiting google.com. However, I'll rarely get lucky and this issue won't occur while Firefox is open.

Issue does not occur with other browsers. If there is any additional info that I should provide please let me know.

Asked by y 2 years ago

Last reply by y 2 years ago

  • Archived

Toolbar too large in Firefox 113

I have Firefox 113 on a 14" laptop. The toolbar takes up 1/3 of the height of the screen, which I find intolerable and an obstacle in my work. According to my research, t… (read more)

I have Firefox 113 on a 14" laptop. The toolbar takes up 1/3 of the height of the screen, which I find intolerable and an obstacle in my work. According to my research, there is no way to adjust the height of the toolbar only. I have a vision problem and need to have fonts a certain size. Any reason why I wouldn't go back to Firefox 110? I have 110 on another 14" computer and it looks great.

Asked by PineGrove36 1 year ago

Last reply by cor-el 1 year ago

  • Archived

installing Firefox on WIN 11 laptop

Can't install Firefox on new WIN 11 laptop. Every attempt leads to the Microsoft store which no longer has Firefox in it or to a dialog that says Firefox is not a Microso… (read more)

Can't install Firefox on new WIN 11 laptop. Every attempt leads to the Microsoft store which no longer has Firefox in it or to a dialog that says Firefox is not a Microsoft-certified app. I REALLY don't want to use Edge! Thanks in advance for your help. Steve [email removed from public]

Asked by sb48 2 years ago

Last reply by sb48 2 years ago

  • Archived

How can I open Firefox and bypass my home pages (on iMac)

Hi. I have about 15 home pages set to open when I open Firefox. I read the news, catch up on a few sites and have various jobs and tasks to complete. But whenn I've don a… (read more)

Hi. I have about 15 home pages set to open when I open Firefox. I read the news, catch up on a few sites and have various jobs and tasks to complete. But whenn I've don all that, and close down Firefox, each time I open Firefox again to search for something etc, all 15 of my startup pages open up and I have to manually close them all down.

On Windows 11, all I need to do it right click the firefox icon and select open new tab. This is great, it opens Firefox with just a single new tab open. But on my iMac, this option is missing.

How can I re-open firefox with just a blank tab - or even just one specific page like Google?

Asked by XyZed 2 years ago

Last reply by XyZed 2 years ago

  • Solved
  • Archived

Extensions gone after update

Firefox updated yestarday. I see these changes: extension are gone, theme settings were switched from Dark to Light, "Startup -> Open previous windows and tabs" option… (read more)

Firefox updated yestarday. I see these changes: extension are gone, theme settings were switched from Dark to Light, "Startup -> Open previous windows and tabs" option went from checked to unchecked. These things are still fine: bookmarks, saved passwords and history. Tried reverting to older Firefox version, but it didn't help so I installed the new one again. I then checked profiles in AppData folder and I see three of them. The problematic one I just described, the one that was automatically created when I tried to downgrade to previous Firefox version and the one which only contains empty "parent.lock" file. There is nothing useful in "Extensions" folders (first profile has addblock extension file which I just installed, second profile has langpack extension file). I don't particularly care about which specific extensions I used since I can just reinstall them when I need them again, but one of those extensions contained custom written scripts which were running on specific sites to help me with my work. Those scripts are what I really want to recover.

Asked by person123555 2 years ago

Answered by cor-el 2 years ago