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ProctorU message Your Monitor Count could not be found

Trying to use ProctorU with Firefox 104.0.2 on Windows 11 Home, and I am getting the following message : "Monitor Count : You may only use 1 monitor during your exam. Yo… (read more)

Trying to use ProctorU with Firefox 104.0.2 on Windows 11 Home, and I am getting the following message : "Monitor Count : You may only use 1 monitor during your exam. Your monitor count could not be found". I searched for possible fixes, and someone mentioned removing fingerprinters, and possibly also remove cookies and tracking content from Firefox enforcement. I removed all 3 and that did not help. I also tried clearing cookies and site data and also cached web content, this did not help. Is there some other setting in Firefox that might be preventing the detection of the monitor count? Any suggestions on how to fix this issue?

Asked by RAR 3 weeks ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Autoplay Exceptions

Autoplay "allow" and "block" work fine as universal settings. But exceptions are not available: I can enter a website address, but there is no way to make it an exception… (read more)

Autoplay "allow" and "block" work fine as universal settings. But exceptions are not available: I can enter a website address, but there is no way to make it an exception. There is no "Allow" button or "Save" button.

Asked by alexander4612 1 week ago

Last reply by cor-el 1 week ago

Cannot login to the VA myhealth website

The VA is updating their website which is a joke. When I try to login to their website it puts me into a loop which keeps asking me to verify my ID. Frustrated, I chan… (read more)

The VA is updating their website which is a joke. When I try to login to their website it puts me into a loop which keeps asking me to verify my ID. Frustrated, I changed back to Google and it worked fine. I don't know how to fix this or explain the problem anymore, but I really like FF but things like this makes me hesitant to continue to use it.

Asked by Paul's Dell Laptop 1 week ago

Last reply by cor-el 1 week ago

Picture in Picture

Hello Mozilla, I like your picture-in-picture feature in Firefox. Is it possible to check via JavaScript if a user has PIP enabled? Some events like "enterpictureinpictur… (read more)

Hello Mozilla, I like your picture-in-picture feature in Firefox. Is it possible to check via JavaScript if a user has PIP enabled? Some events like "enterpictureinpicture" are described on your website https://developer.mozilla.org/en-US/docs/Web/API/Picture-in-Picture_API, but have not yet been implemented. When will this happen? It is important for web designers to know whether a visitor uses this feature - for example to hide the original video. Or is there another method to hide it?

Asked by ChristophSchmid 1 week ago

Last reply by cor-el 1 week ago

page not found error

I'm using a new laptop so everything is a fresh install. A few of the newsletters I've signed up for are now using GetResponse for their marketing. Any link I click on i… (read more)

I'm using a new laptop so everything is a fresh install. A few of the newsletters I've signed up for are now using GetResponse for their marketing. Any link I click on in these emails leads me to a "The page you're looking for doesn't exist" error 404. No matter what I try (disabling all extensions & setting Firefox's config setting 'extensions.blocklist.enabled' to false). Both of the companies that send the newsletters as well as GetResponse don't really seem to care and just blame Firefox. Can anyone help me fix this... if in fact it's something on my laptop that's creating the issue? I only use Firefox browser... nothing else and would hate to starting using some unsafe browser just to access these links. Thanks.

Asked by Delmond 1 week ago

Last reply by cor-el 1 week ago

The sessionstore-backup Directory

I've just rebooted and I've lost two windows with thirty tabs, or something. When I started Firefox, there's nothing in the Recently Closed [Tabs, Windows] Reading onlin… (read more)

I've just rebooted and I've lost two windows with thirty tabs, or something.

When I started Firefox, there's nothing in the Recently Closed [Tabs, Windows]

Reading online, I see that Firefox should be writing some files to the sessionstore-backup directory, like these:

recovery.jsonlz4: the windows and tabs in your currently live Firefox session (or, if Firefox crashed at the last shutdown and is still closed, your last session) recovery.baklz4: a backup copy of recovery.jsonlz4 previous.jsonlz4: the windows and tabs in your last Firefox session upgrade.jsonlz4-build_id: the windows and tabs in the Firefox session that was live at the time of your last update

, but I only find recovery.jsonlz4 and recovery.baklz4 and both are tracking current time, which means they are getting data from the currently opened Firefox.

These are the only files I find in this directory.

Where are the other files supposed to have gone?

Asked by jhunterwu 1 week ago

Last reply by cor-el 1 week ago

Windows7 AUTO SUGGEST NOT WORKING

I am using Widows7 Home Premium with Yahoo Mail and Firefox, a combination that's worked for years. When starting an email and when you put the first letter in the 'To' l… (read more)

I am using Widows7 Home Premium with Yahoo Mail and Firefox, a combination that's worked for years.

When starting an email and when you put the first letter in the 'To' line I used to get a box suggesting all the names in my contact list beginning with the same letter. With a simple click on the name you want, it appears on the 'To' line. This is not now happening and it's a pain having to dig out email addresses from elsewhere.

I have not made any alterations anywhere on the computer, it just disappeared one day.

How can I get this feature to reappear?

Asked by Dorsetdrover 1 week ago

Last reply by jonzn4SUSE 1 week ago

Bookmarks

With the last 2 updates, my bookmarks have not been reinstated on the bookmarks toolbar. They are listed under "Bookmarks"; how do I get them on to the Toolbar again? I a… (read more)

With the last 2 updates, my bookmarks have not been reinstated on the bookmarks toolbar. They are listed under "Bookmarks"; how do I get them on to the Toolbar again? I am using version 104.0.2 (64 bit)

Asked by alan182 1 week ago

Last reply by Terry 1 week ago

Firefox closes page or jumps to web addresses when I type in numbers

Whenever I try to type in numbers on a web page, Firefox either closes the page or it opens the address bar on the browser. Sometimes it puts up a dialog box asking if I … (read more)

Whenever I try to type in numbers on a web page, Firefox either closes the page or it opens the address bar on the browser. Sometimes it puts up a dialog box asking if I want to leave the page. It's very frustrating because Firefox is making it difficult to add a new credit card to my accounts. This started in the last few weeks, and I'm not aware of any new updates. I tried to refresh Firefox but this problem is continuing. I have a refurbished by Apple 2020 MacBook Pro running Monterey 12.4. I believe in Mozilla and would hate to go to Chrome as my main browser. Can you help me? [email removed from public]

Asked by ksonkin 1 week ago

Last reply by cor-el 1 week ago

Firefox processes are not shutting down properly.

They show up under Processes on Task Manager in quantity and l have to close them manually which is a nuisance. How do l make them disappear when l close the window? Ple… (read more)

They show up under Processes on Task Manager in quantity and l have to close them manually which is a nuisance. How do l make them disappear when l close the window?

Please bear in mind that l am an untrained senior and need step by step instructions! Thank you for your help.

Asked by lindi.burroughs 1 week ago

Last reply by cor-el 1 week ago

How can I enlarge the now-tiny tabs on Firefox?

The tabs on Firefox seem to be smaller than they were a few days ago, and I can't find where to enlarge them. It would help if right-clicking the Tab Bar brought up a "vi… (read more)

The tabs on Firefox seem to be smaller than they were a few days ago, and I can't find where to enlarge them. It would help if right-clicking the Tab Bar brought up a "view" option.

Asked by Wheel-off-wagon 1 week ago

Last reply by cor-el 1 week ago

cannot log into att.com website

I cannot log into att.com from firefox, yet can through google chrome. This is a fairly new problem over the last month or so. When logging into their site, website keep… (read more)

I cannot log into att.com from firefox, yet can through google chrome. This is a fairly new problem over the last month or so.

When logging into their site, website keeps bouncing back and forth between the att.com logo, to a blank white screen, that says "redirecting". It never allows me into the website.

Please help, or fix this issue on your end.

many thanks,

Freda S Morrison

Asked by Freda Morrison 1 week ago

Last reply by cor-el 1 week ago

Bookmark

My bookmarks does not show the icons of the bookmarked items. It just show a generic icon like a globe. On my other PC it shows the icon of the companies bookmarked. Fo… (read more)

My bookmarks does not show the icons of the bookmarked items. It just show a generic icon like a globe. On my other PC it shows the icon of the companies bookmarked. For example the Citibank, it shows the Icon of the Citibank, or Kaiser Permanente, it shows the icon of Kaiser. How do I set my Firefox to do the same?

Asked by fenriquez88 1 week ago

Last reply by cor-el 1 week ago

Printing issues. ebay USPS shipping label displays good, prints bad.

An ebay shipping label shows the USPS logo on the top of the label with the "F" code. Although this was completely broken a few versions ago, the shipping label (as disp… (read more)

An ebay shipping label shows the USPS logo on the top of the label with the "F" code. Although this was completely broken a few versions ago, the shipping label (as displayed in Firefox) displays with a few distorted and inaccurate elements at the top of the label specifically the "F" code and the USPS logo. The QR code is F-ed up too. The rest of the label (oriented 90 degrees to the portrait page mode) is better but the Bar code is also not identical to the displayed image. So it displays fine. Prints bad to an Epson WF-3620 on a MacOS 12.5.1 running Firefox 104.0.2.

When I save the PDF onto a file and display in Preview. It looks the same as Firefox displayed on the screen, but prints perfectly from Preview.

Close, but no cigar. Firefox printing is still problematic.

Asked by Derek Dokoto 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Image Scaling issue while printing

There is an issue with the image scaling on PDF's when printing. Will print the text part of the document regularly, but any images will be zoomed in too far, rendering t… (read more)

There is an issue with the image scaling on PDF's when printing. Will print the text part of the document regularly, but any images will be zoomed in too far, rendering the document useless. The workaround of taking a screen shot of the document, then printing it is not okay.

Asked by Pacos 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

metamask

I previously had a MetaMask extension on FireFox and it would open as usual. Several days ago, I opened Firefox and the MetaMask icon in the upper bar wasn't there. I t… (read more)

I previously had a MetaMask extension on FireFox and it would open as usual. Several days ago, I opened Firefox and the MetaMask icon in the upper bar wasn't there. I tried to download it on the browser several times and eventually got the download and entered the seed phrase and, with some outside help, established the extension again and recovered my tokens. So all was good. But today I opened my FireFox and the MetaMask was missing again. Can you please help me find out why it is missing and how to keep that from happening again. Thank you

Asked by geneholl93 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

ETRADE financial investing pages do not display properly

When I browse to ETRADE (ETRADE financial investing pages) they do not display properly. There are many items on the page in which text says what should be showing but do… (read more)

When I browse to ETRADE (ETRADE financial investing pages) they do not display properly. There are many items on the page in which text says what should be showing but does not. Such as: right-arrow or some other icon which does not display properly. This problem is aking the entire ETRADE website unusable.

note: this problem happened a long while ago, then was corrected, and now it is there again.

You go to ETRADE.com (the login page is alright), then go to Markets research,.. US markets and you will see that the Search box and other fields are not correct. This is even worse on the Portfolio page.

Asked by Jim Slick 1 week ago

Last reply by cor-el 1 week ago

missing font

What is Wrong with Firefox fonts. Attached is the same web page on Safari and Firefox. This is on a Mac running OS 10.15.7. This problem has gradually been getting worse … (read more)

What is Wrong with Firefox fonts.

Attached is the same web page on Safari and Firefox. This is on a Mac running OS 10.15.7.

This problem has gradually been getting worse over the last month or so. I don't want to run safari... I don't like safari...! Please help, I am not software literate and so incapable of delving into all the hidden layers of code.

Asked by colin.2326 1 week ago

Last reply by cor-el 1 week ago

How to change a keyboard shortcut

I have Firefox installed on Linux (Fedora), Windows, and macOS, and on Windows and Mac, I can use ctrl (cmd on Mac) + shift + Y to open the Bitwarden extension. On Linux,… (read more)

I have Firefox installed on Linux (Fedora), Windows, and macOS, and on Windows and Mac, I can use ctrl (cmd on Mac) + shift + Y to open the Bitwarden extension. On Linux, this instead opens the downloads library (which is normally ctrl + shift + j...). Is there any way to change the shortcuts on Linux to be the same as the other two OSes? Judging by the many many open questions on this site about changing shortcuts, I'm not holding my breath...

Asked by spartanhooah 1 week ago

Last reply by cor-el 1 week ago

Do I take a performance hit if I use firefox dev build?

Hi! I want to use my own unsigned addon with my daily browsing. But I found out that firefox hates it's user base by making xpinstall.signatures.required option in about:… (read more)

Hi!

I want to use my own unsigned addon with my daily browsing. But I found out that firefox hates it's user base by making xpinstall.signatures.required option in about:config only available to dev builds.

If I use firefox dev build will I loose on performance? For example is it compiled with debug symbols that slow down code execution? And if so, is it somehow possible to get the release version of firefox where xpinstall.signatures.required is set false so that I would not loose because of dev build?

Asked by fdoywugozklvsndgax 1 week ago

Last reply by TyDraniu 1 week ago