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  • Archived

Firefox open create a Palemoon folder when I open it

Hi I'm coming from Palemoon browser and I had imported my profile from i there is few years All work good excepted each time I open Firefox a folder named "Palemoon" i… (read more)

Hi

I'm coming from Palemoon browser and I had imported my profile from i there is few years

All work good excepted each time I open Firefox a folder named "Palemoon" is created ...

I have to edit some config file to delete this but where and how this is my quation ...

Thanks

Asked by mike 1 year ago

Last reply by mike 1 year ago

  • Archived

Cannot UNCHECK 'Ask to save logins'

I use Firefox on multiple devices with synch. I don't want Firefox to ask to save logins, never ever anywhere. :) On my laptop, the option is greyed out and checked,… (read more)

I use Firefox on multiple devices with synch. I don't want Firefox to ask to save logins, never ever anywhere. :) On my laptop, the option is greyed out and checked, i.e. set to ask to save passwords. So this settings syncs to the other PC's. When running about:config and looking at the option there, it is set to true and also here set to true without possibility to change.

Clues? :)

Asked by jonas.sundb 1 year ago

Last reply by jonas.sundb 1 year ago

  • Archived

email not syncing

For years I am able to click on different emails and view my messages. But suddenly the one email (see screen shot) is not syncing. I don't know if this is a Firefox issu… (read more)

For years I am able to click on different emails and view my messages. But suddenly the one email (see screen shot) is not syncing. I don't know if this is a Firefox issue or AT&T. I have tried everything I know but the problem persists. AT&T tells me I should not be able to see multiple email addresses but I have been doing it for years. Does anyone has a solution to this problem? I am using the latest app from Currently,AT&T/Yahoo!+. AT&T just does not care about this. If you can reach them, they can't help. It is driving me crazy.

Asked by Julio 1 year ago

Last reply by Julio 1 year ago

  • Archived

Strange problem with video

Hello! I have had this problem for about 9 months. The reason is somehow related to the autoplay of multimedia on web pages. Technical information is given at the end. … (read more)

Hello!

I have had this problem for about 9 months. The reason is somehow related to the autoplay of multimedia on web pages. Technical information is given at the end.

After starting work on the computer, all functions work correctly. The video plays normally. After several hours of working at the computer, scrolling through the feed on Instagram (before the video appears in the feed), or viewing stories, or opening a video on YouTube, the web page freezes for a few seconds, after which the screen also turns off for a few seconds (not goes blank), and when it is turned back on, the video either does not play at all showing the loading animation, or only the sound is played, and instead of the video, only a rectangle filled with a random color (black, green, pink) appears.

After that, ALL videos in ALL open tabs stop playing again. Google spreadsheets also stop working (sometimes it also happens because of them, not the video).

This issue also affects other programs on this PC. For example, Telegram Desktop. It shows previews of images and videos, stickers and GIFs, but when I try to open an image to full screen or play a video, the screen goes completely black. But at this time the video is playing and I can hear the sound. Although the mouse cursor is not showing, the controls work and I can close the view in the upper right corner.

Restarting programs does not solve the problem, but ending the Windows session or restarting helps.

OS: Windows 10 Pro 64-bit (21H2) Firefox: 103.0.1 64-bit currently, problems started since 80s version Hardware: Intel Core i3-7100 CPU @ 3.90GHz; RAM 8Gb; Intel HD Graphics 630

What has already been done:

 - disabling all add-ons
 - memory test using memtest
 - complete reinstallation of windows with formatting of the system disk

How can I gather logs or technical information about these crashes to find the cause?

PS. Sorry for the mistakes in the text. this is google translate

Asked by hodytone 1 year ago

Last reply by hodytone 1 year ago

  • Archived

Yahoo mail unresponsive on firefox

When I'm in Yahoo mail inbox, I can see and read my (new) mail, but most of the commands don't work and I cannot see emails older than 2020 (it just shows blank lines for… (read more)

When I'm in Yahoo mail inbox, I can see and read my (new) mail, but most of the commands don't work and I cannot see emails older than 2020 (it just shows blank lines for them). The emails never get read, nor can I check the boxes for commands. I disabled and refreshed with my uBlock, but it doesn't have any effect. Yahoo works normally when tried on Chrome.

Asked by ilija42 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Use of credit cards, and Shopify stopped working, Only PayPal works

Just recently started using Firefox and Duckduckgo. Suddenly any attempt to use my credit card to charge anything I cannot click on the icon, or enter CC info. Very st… (read more)

Just recently started using Firefox and Duckduckgo. Suddenly any attempt to use my credit card to charge anything I cannot click on the icon, or enter CC info. Very strange. Same is true for Shopify although Shopify does send me a verification code. Only thing that works is PayPal. Annoying.

Asked by NightWatchRenBand 1 year ago

Last reply by NightWatchRenBand 1 year ago

  • Archived

Firefox crashed on start-up after loading for a few minutes

1. Tried troubleshoot mode(the one with all extensions disabled). No luck. 2. New profile. => Firefox can start without problem 3. Copy the sessionstore.jsonlz4 to … (read more)

1. Tried troubleshoot mode(the one with all extensions disabled). No luck.

2. New profile. => Firefox can start without problem

3. Copy the sessionstore.jsonlz4 to the new profile => crash like before

4. Replace the sessionstore.jsonlz4 with the backup in "sessionstore-backups" =>firefox can start-up after loading for a few minutes

Currently at no. 4, but it happened again after a few days. Please help. I dont want to lose my tabs.

The crash reports that I've submitted so far: Report ID Date Submitted bp-60568900-74a7-458a-8641-43c170220803 03/08/2022, 23:01 View bp-f58abb44-3fb2-4b0f-b20d-215250220724 24/07/2022, 18:41 View bp-5ba0e11d-6e7a-4a66-9e27-aa67c0220724 24/07/2022, 18:41 View bp-769dd74c-c24b-4735-a6bf-eef480220724 24/07/2022, 18:41 View bp-4554aa52-165f-45e7-8768-eca130220724 24/07/2022, 18:41 View bp-c1cd6349-709e-45ac-baa4-f9d380220724 24/07/2022, 18:40 View bp-97edce30-5314-47be-81a7-0409a0220724 24/07/2022, 18:40 View bp-4e1927bc-c586-4f1e-8171-fc3580220803 04/08/2022, 00:02 View

It happens once on 23/07/2022 and I fixed it with no.4. and then it started again yesterday

Asked by thanotos2004 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Can't download - nothing happening....

When using a download link (everywhere) nothing is happening. No errors no 'nothing' I was working before: 103.0.1 (64-bit) Download is working in chrome and other brow… (read more)

When using a download link (everywhere) nothing is happening. No errors no 'nothing'

I was working before: 103.0.1 (64-bit)

Download is working in chrome and other browsers.

Any idea where to look ?

Best

Jan

Asked by jan187 1 year ago

Last reply by jan187 1 year ago

  • Archived

Restore Bookmarks

I recently upgraded my hard drive. I made a backup of the mozilla folders but now i have no idea where to restore these folders in order to restore all my bookmarks / set… (read more)

I recently upgraded my hard drive. I made a backup of the mozilla folders but now i have no idea where to restore these folders in order to restore all my bookmarks / settings etc.

Please help....

Asked by andrew181 1 year ago

Last reply by Terry 1 year ago

  • Archived

ARKSCAN PRINTER

Good Afternoon, Yesterday I went to use my Arkscan Label printer as I always have for years and it distorts the image very largely as appose to fitting 4 x 6 as it alway… (read more)

Good Afternoon,

Yesterday I went to use my Arkscan Label printer as I always have for years and it distorts the image very largely as appose to fitting 4 x 6 as it always has. I re downloaded the driver, checked my setting from my label shipping site (etsy) and all is the same. My co-workers is still working, (she does not do automatic updates). After reaching out to technical support from Arkscan it is a widespread problem after your latest update to firefox. I was suggested to use a different browser such as Chrome or Edge. Will you be addressing this issue ASAP or should I use another browser from here on out?

Thank you,

Ashley Pratt [removed email from public]

Asked by ashley22 1 year ago

Last reply by ashley22 1 year ago

  • Archived

Old Profiles

Background; Yesterday I had corrupted file in Windows 10. Windows 10 wouldn't open and the solution was to reinstall Windows but save my data but lose the apps. When I … (read more)

Background; Yesterday I had corrupted file in Windows 10. Windows 10 wouldn't open and the solution was to reinstall Windows but save my data but lose the apps. When I reinstalled Firefox, all of my book marks were gone.

I have gone to the support articles provided and pulled and tried to locate my "old" profile. I couldn't my last attempt was to go the Profiles Manager ( about Profiles). I see the Profile default and I see the Profile default release. I have switched between the two and neither are My Old Profile.

The question: I want to be sure I have exhausted all possibilities in locating my Old Profile, before i start the manual rebuild process?

Also I have by data backed up in Carbonite, but I don't know if is backed up there or how to find it.

Thanks in advance for any help or suggestions.

Asked by fochga 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Latest update makes Firefox huge on screen (Windows 11). Almost impossible to use. I've not made any changes.

After the latest update, Firefox loaded huge. It does not fit screen on Windows 11. I have not made any changes that would cause it to load so big. The actual pages are o… (read more)

After the latest update, Firefox loaded huge. It does not fit screen on Windows 11. I have not made any changes that would cause it to load so big. The actual pages are ok, it is the part with the toolbars that is huge, so if I click on something on a toolbar, I can't get to the bottom because it is so big. I've tried changing the view, etc. with no luck. I've cleared my cache and reinstalled it 3 times. No luck getting it back to what it was before the last update. Please help.

Asked by alinam1 1 year ago

Last reply by Terry 1 year ago

  • Locked
  • Archived

Allowed one site to use camera while still blocking request from other sites

How do I add a site in setting - camera permissions to allow it to use my camera and microphone while still blocking other sites from asking to be allowed to use it. Du… (read more)

How do I add a site in setting - camera permissions to allow it to use my camera and microphone while still blocking other sites from asking to be allowed to use it.

Duplicate. See https://support.mozilla.org/questions/1385117

  • Archived

Web WhatsApp is not working with Never Remember History option

Hey guys, try to open the https://web.whatsapp.com/ whilst the history settings are on Never Remember History - you won't be able to do it. The page will not download … (read more)

Hey guys,

try to open the https://web.whatsapp.com/ whilst the history settings are on Never Remember History - you won't be able to do it.

The page will not download and you will see just the empty page.

Is there any workaround, or makeshift?

Best, Salaidin

  • Archived

Previous session

Hi, I am opt in the Open previous windows and tabs in the Settings. However, every time I am closing and opening Firefox, it does not restore previous session tabs. Can y… (read more)

Hi, I am opt in the Open previous windows and tabs in the Settings. However, every time I am closing and opening Firefox, it does not restore previous session tabs. Can you help with this issue. please?

Asked by dnadirov 1 year ago

Last reply by Terry 1 year ago