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session store recovery.jsonlz4 does not update frequently

I wondered several times why firefox recovers old tabs when it chrashed. now i see that in my profile folder/sessionstore-backups the file recovery.jsonlz4 is some days o… (read more)

I wondered several times why firefox recovers old tabs when it chrashed. now i see that in my profile folder/sessionstore-backups the file recovery.jsonlz4 is some days old (while i was using firefox in the meantime very often) and does not update frequently as requested by about:config browser.sessionstore.interval = 15000 (15s). - this folder or the files are not locked. i can delete/rename them, they are not re-created - there is no file sessionstore.* in the main folder of firefox profile while running firefox - i am using 102.4.0esr (32-Bit) on a company PC (could there be any restrictions?) - the file previous.jsonlz4 seems to be created correctly when firefox is closed normal (which is not my usecase, i want to restore up to date tabs after crashes) - i am not using a private window

do you have any idea?

Asked by mais285 4 days ago

Last reply by jscher2000 - Support Volunteer 21 hours ago

Gmail doesn't work on Firefox browser - Clearing Cache is only a short term fix.

I've been 99% successful at switching over from Chrome to Firefox, however a major hiccup is that Gmail stops loading on Firefox, though it works on all other browsers ju… (read more)

I've been 99% successful at switching over from Chrome to Firefox, however a major hiccup is that Gmail stops loading on Firefox, though it works on all other browsers just fine.

If I manage to actually open Gmail, I will be able to browse for about 20 seconds before getting an error message that says Gmail is having a problem and to 'refresh to retry' - clicking refresh will make the page crash and show only a white screen. From then onwards, even trying to open Gmail in another tab will not actually redirect you from the current page you are on. It will just update the address bar to say "https://mail.google.com/mail/u/0/#inbox", however the browser doesn't actually load anything, and the 'refresh' icon shows that nothing is even in the works buffering.

Searching forums shows many people having this issue, and the only effective fix is to clear your cache and refresh the page. Unfortunately, while this technically works in the short-term, it is only a matter of time (sometimes under 5 minutes) before it crashes again.

As you can imagine, this it really limits productivity - it's hard to get on a roll when you have to keep stopping every couple of minutes to re-attach the wheels.

Forums show that this issue has been happening to users for years, and unfortunately nobody has been able to offer a long term solution, leading me to have to use a seperate browser just to access my emails. One user suggested switching away to a completely different email server such as Protonmail and ditching Gmail entirely but 1. that is comically inconvenient advice, 2. not viable as an organisation I volunteer with uses gmail, and 3. doesn't help fix the actual issue in the first place, which many users besides myself are facing.

Is anybody able to offer a reliable fix for this? Is there a browser extention that is causing the issue, or one that can fix it?

All help would be greatly appreciated as I find this issue to be a huge source of frustration from a browser that I am otherwise quite happy with.

Asked by 4rasertan 4 days ago

Last reply by cor-el 3 days ago

Secondary account confirmation

I understand that the following is necessary as described in the FAQ. I lost my two-step authentication device, can’t find my backup authentication codes and don’t have… (read more)

I understand that the following is necessary as described in the FAQ. I lost my two-step authentication device, can’t find my backup authentication codes and don’t have a logged-in device. Can I request to delete my Firefox Account?

Is it possible to remove the backup account related to such a locked-out account to allow that account to be associated with the new account created?

Note that the Authy locked account has been abandoned on Firefox for a long time. Not certain if there is a limit time-frame of no account access after which the account may be declared abandoned and may therefore have the backup account unlocked for a new account association to the backup account.

Asked by Mike K 5 days ago

Last reply by Dropa 5 days ago

opening pdf files

how do i stop firefox opening my pdf files. i have set adobe as my default yet it still keeps using firefox. I have also changed the settings in adobe, without success. I… (read more)

how do i stop firefox opening my pdf files. i have set adobe as my default yet it still keeps using firefox. I have also changed the settings in adobe, without success. I will stop using firefox if this cannot be fixed. it drive me nuts

Asked by lennymr2 5 months ago

Last reply by Adrian 1 week ago

  • Solved
  • Archived

Can't find the Gmail app so that online "mailto" links will open in Gmail

Greetings, I've checked a few articles in Firefox to help with my question, but none of them are helping. (Here's the main article: http://example.com.) Here's the situa… (read more)

Greetings, I've checked a few articles in Firefox to help with my question, but none of them are helping. (Here's the main article: http://example.com.) Here's the situation. Say I go to a website's Contact page and click the button to contact someone, a window appears and asks me what app I want to use to open the email. Gmail is my default email, and Firefox is my default browser, and I use Windows 10. When I open the window of options (see attached screenshot) to open the email, and I then click "Choose Other Application" (other than Firefox), I don't see the Gmail app anywhere. I then followed the directions in that link above to check my Windows settings, per its suggestion, which I did ... but in those settings, too, I got to a point where the directions no longer matched what I'm seeing on my screen. I didn't see the Gmail app anywhere. Could you let me know in simple layperson's terms how to open Gmail links in Firefox? I don't have a PhD in computer science, so please keep it very simple. Thanks in advance! Best wishes, Bill

Asked by BillSiever 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

Tab automatically closes after downloading file, sometimes before file has been saved to new destination.

For the last week or two I have had an issue with Firefox closing my email (yahoo business mail) tab automatically, every time I download a file from an email. After ope… (read more)

For the last week or two I have had an issue with Firefox closing my email (yahoo business mail) tab automatically, every time I download a file from an email.

After opening emial I click to download the file, i have the settings set to ask where I want it saved, and then either while I'm selecting the destination and labeling it, or right after the tab automatically closes. It happens both ways which suggests to me it's occurring after a specified amount of time, not based on completion of an action. And it's happening every time.

MacBook Pro Firefox 102.0.1

Any idea how to stop this?

Asked by burchbagg 5 months ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Unable to print in Firefox ESR 102.6.0 ... print preview icon just goes around and around

I am unable to print an email in Firefox ESR 102.6.0 since the last update. Worked on previous version. When I click on the printer symbol a screen opens and a wheel just… (read more)

I am unable to print an email in Firefox ESR 102.6.0 since the last update. Worked on previous version. When I click on the printer symbol a screen opens and a wheel just keeps going around and around and says 'Preparing Preview' with no resolution. Tnx

Asked by bbakercpa 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

  • Solved
  • Archived

Change input language (Windows key + Spacebar) is also changing Firefox's scrolling smoothness

Hi all, So I am a multi-lingual user and changing input languages regularly by pressing Windows key + Spacebar. In Firefox, I prefer turning "Smooth scrolling" OFF so the… (read more)

Hi all,

So I am a multi-lingual user and changing input languages regularly by pressing Windows key + Spacebar.

In Firefox, I prefer turning "Smooth scrolling" OFF so the page sort-of jumps at a fixed distance instead "decelerates" when scrolling.

So far so good. But recently I noticed this Windows key + Spacebar combination can change Firefox's scrolling behavior.

Steps to reproduce: 1. Add one more language to Windows (I am using Win10 ... not sure about Win11 though) so that Windows key + Spacebar shows the language selecting popup 2. Turn OFF "Use smooth scrolling" in Firefox settings 3. Find a long webpage to test scrolling -- it should be "jumping" 4. On the same page, make sure Firefox is at focus, press Windows key + Spacebar to show that popup 5. Try scrolling again -- it's now scrolling very "smoothly". To my eyes, it's even much smoother than turning on "Use smooth scrolling" 6. Now click somewhere outside of Firefox(i.e. Taskbar) to lose focus then focus back to Firefox and scroll again, the smoothness is lost ... until switching language again.

I personally found it quite annoying... Is there something I can do to stop it from happening?

Thanks,

J

Asked by Jeremy 6 months ago

Answered by Jeremy 2 weeks ago

  • Archived

Having errors with downloads

Hello, I recently updated my Firefox, & ever since then when I would try to access windows explorer -mostly by opening the download folder- through Firefox I would ge… (read more)

Hello, I recently updated my Firefox, & ever since then when I would try to access windows explorer -mostly by opening the download folder- through Firefox I would get an error saying that the action wasn't supported or something, so i just went there manually. Recently, it won't even show that error when trying to access downloads (it simply does nothing), & I have been having problems with windows explorer not opening when double clicking on the icon every so often; requiring a reset to fix it.

I was wondering if these are somehow related, & whether Firefox or something else was the problem. I've ran all the system scans that Windows recommended, but found no problems. Can you verify if this is a Firefox problem or other issue?

Also, I blocked my username for security purposes, hope that's not a problem

-J. Becker

Asked by jbecker31 6 months ago

Last reply by Bithiah 2 weeks ago

  • Solved

Option for "Goto (local IP)" instead of "Search Google for (local ip)"

One quality of life thing I really miss after switching from Chrome is the option to "Goto ip" when you highlight and right click on a local ip address. I do a lot or net… (read more)

One quality of life thing I really miss after switching from Chrome is the option to "Goto ip" when you highlight and right click on a local ip address.

I do a lot or networking and am going to local ip addresses all the time (ie 192.168.1.1 or 10.0.20.15). When I highlight an address in the local ranges in Chrome it gives the "Goto" option, but Firefox always offers "Search Google for"

I really miss this option and unfortunately all my searching has not yield a solution since search engines cant quite make sense of my requests.

Hopefully someone here can nail something down.

Thanks!

Asked by judsonspam 4 weeks ago

Answered by cor-el 4 weeks ago

  • Archived

Issues with Yahoo Mail tab CLOSING after download

Since the most current Firefox update in June 2022, when in Yahoo Mail and downloading an attachment, as the download complete, the Yahoo Mail tab is automatically closin… (read more)

Since the most current Firefox update in June 2022, when in Yahoo Mail and downloading an attachment, as the download complete, the Yahoo Mail tab is automatically closing, requiring I to go to 'History', then 'Recently Closed' tabs to re-open it. This happens Every.Single.Time I download photos and scanned docs from email. Again, this has never happened before - only with the recent Firefox update. I have 2021 a MacBook Pro.

Asked by dawnpdavis 7 months ago

Last reply by Island Bookkeeping 1 month ago

  • Archived

using firefox 102.0.1 - suddenly have problems on Amazon

As of yesterday I cannot use Firefox on Amazon from my desktop. I can use it from both of my laptops and, on my desktop, I can use Amazon from Google Chrome. When I try … (read more)

As of yesterday I cannot use Firefox on Amazon from my desktop. I can use it from both of my laptops and, on my desktop, I can use Amazon from Google Chrome.

When I try to search products on FF I get a black screen. When I try to access my wish list, I get multiple error messages.

I tried Re-installing FF but the same problem persists. I have not tried uninstalling/reinstalling yet.

I did a full virus scan overnight. No problems were found in the scan.

Asked by Rosaliy Lynne 7 months ago

Last reply by tuxedocat101 1 month ago

  • Archived

Firefox

Firefox is constantly hanging and trying to load. I have done several re installs and everything else to correct this problem but it still exists. Thanks for the help al … (read more)

Firefox is constantly hanging and trying to load. I have done several re installs and everything else to correct this problem but it still exists.

Thanks for the help al

Asked by abust1 6 months ago

Last reply by starship 1 month ago

Can't delete saved credit card info

Although I can get the "Saved Credit Cards" box on my screen, showing my saved cards, only the "Add" button is highlighted - I'm not able to select either the "Edit" or "… (read more)

Although I can get the "Saved Credit Cards" box on my screen, showing my saved cards, only the "Add" button is highlighted - I'm not able to select either the "Edit" or "Remove" boxes which are greyed out. I can select/highlight any card shown in my list, but can do nothing with them! I'm wondering if the fact that I have deliberately avoided updating Firefox for weeks now has anything to do with this? When I enabled the last update (a few weeks ago) the header rows including the bookmarks row, the web page search box, and the open windows row, all came up as way too large, and I couldn't adjust them back to normal size, so I've been declining the update ever since. Would/should this affect the ability to delete my saved credit cards?

Asked by bepark1 1 month ago