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Gmail 2-Step Identification Issues

I have 2-Step verification on Gmail. When I go to log in I get this: Insert your security Key into the USB. I cancel out of it and get this: Your phone can’t locate your … (read more)

I have 2-Step verification on Gmail. When I go to log in I get this: Insert your security Key into the USB. I cancel out of it and get this: Your phone can’t locate your device. Move your phone closer to the device where you’re signing in, and then try again. I "Try another way" and I try to get a "one-time security code" and it forwards me to a website where the cycle begins again. If I try "Auto-recovery" it sends me to google. I can access Gmail on the same machine via Chrome, but would rather not. I can also get it on Firefox on my phone.

I did recently turn on two-step and it asked if I wanted a key, and I thought it might mean Google Authentication, I think it meant a USB key.

Any thoughts? I rather not give up Firefox.

Asked by Eric166 2 years ago

Answered by cor-el 2 years ago

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Firefox Primary Password Not Working

I haven't had to sign in for a while, so tonight when I tried and I typed the password in correctly the box just immediately closes and reopens like its incorrect. I have… (read more)

I haven't had to sign in for a while, so tonight when I tried and I typed the password in correctly the box just immediately closes and reopens like its incorrect. I have tried locating the key3.db and key4.db which I can't find on my system, nor can I find the login.json that is supposed to have the log of passwords to back them up. I don't have any 3rd party password managers and I've tried with my VPN disconnected. I've used the password generator to secure some of my websites so I don't even know was some of my passwords are, so resetting the primary password would be a huge hassle. If someone could please help me out I would be very appreciative. Thanks!

Asked by Jeremiah 2 years ago

Answered by Jeremiah 2 years ago

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Can't Open Most Google Sites

Access to Google sites (Gmail, Google Search, Google Calendar) with Firefox (v. 100.0, 64-bit) is very irregular. I can sometimes open the pages, but can't, e.g., edit c… (read more)

Access to Google sites (Gmail, Google Search, Google Calendar) with Firefox (v. 100.0, 64-bit) is very irregular. I can sometimes open the pages, but can't, e.g., edit calendar entries. Often when I click a bookmark (in the Bookmarks Bar), or enter the URL for a Google site, nothing happens. Clicking other bookmarks opens the corresponding pages. Only Google sites seem to be affected. Is FF blocking Google?

Asked by Old Man Crutchfield 2 years ago

Answered by cor-el 2 years ago

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Log into Microsoft OneDrive on the web no longer works

I have Firefox 100.0.1 on my Mac desktop, and Firefox 100.0 on my MacBook Pro laptop. I can no longer access my Microsoft OneDrive account via the web on my desktop, but … (read more)

I have Firefox 100.0.1 on my Mac desktop, and Firefox 100.0 on my MacBook Pro laptop. I can no longer access my Microsoft OneDrive account via the web on my desktop, but I still can do so on my laptop. I have gone through your posted troubleshooting steps for Firefox on my desktop, to no avail. How do I get my desktop back to version 100.0 so it will work again? I can access my OneDrive account via the web on my desktop when I use the Safari browser, so the issue is definitely with Firefox version 100.0.1, and not with my desktop.

Asked by lalucher6 2 years ago

Answered by FredMcD 2 years ago

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Lots of text is suddenly a different font

I was browsing a site when suddenly most of the text got almost unreadably small. I was just scrolling and I don't think I had my hand on the keyboard so I don't think I … (read more)

I was browsing a site when suddenly most of the text got almost unreadably small. I was just scrolling and I don't think I had my hand on the keyboard so I don't think I accidentally activated a shortcut. I checked on another site and I noticed it's now a different font than it was before. I tried reloading firefox and my laptop and it didn't change anything. What did I change? My default font setting is lora, which isn't the font things have changed to

Asked by ntpk 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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after updating to 100.0, forefox "Loses" connection.

I have this problem CONSTANTLY with 100.0. i keep 2 browsers open, (1 Email, 1 ebay) After 5-10 minutes, firefox "Loses" internet connection. and i have to clear the star… (read more)

I have this problem CONSTANTLY with 100.0. i keep 2 browsers open, (1 Email, 1 ebay) After 5-10 minutes, firefox "Loses" internet connection. and i have to clear the startup cache, to get back online, only for it to happen again... and again, and again, and again! Didnt have this issue with the previous update. PLEASE HELP! and please keep the answers simple, im not well versed in programming language

Asked by thegearworks 2 years ago

Answered by thegearworks 2 years ago

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scroll bar gone release 100

Hi, With the newest release 100 my scroll bar has changed. Its now some itty bitty thin cant find unless you hover out it thing. I want the regular wide colored scroll b… (read more)

Hi, With the newest release 100 my scroll bar has changed. Its now some itty bitty thin cant find unless you hover out it thing. I want the regular wide colored scroll bar I had. Is there a way to change it back?

Thank you

Asked by needyahoo 2 years ago

Answered by cor-el 2 years ago

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What is the use of exporting password if you cannot put them back?

I export all my passwords to usb, went to other computer and ........................... needed a 2e browser (edge) to import them?? How to import passwords from usb-stic… (read more)

I export all my passwords to usb, went to other computer and ........................... needed a 2e browser (edge) to import them?? How to import passwords from usb-stick to firefox? Is this even possible? i cannot find anything to import them.!

Asked by Boca 2 years ago

Answered by Boca 2 years ago

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How to unbind Ctrl+K?

I was using Ctrl+K on some websites to do things like site-specific search, task bars, and so forth, but recently Firefox started capturing it for focusing on the search/… (read more)

I was using Ctrl+K on some websites to do things like site-specific search, task bars, and so forth, but recently Firefox started capturing it for focusing on the search/address bar (https://support.mozilla.org/en-US/kb/keyboard-shortcuts-perform-firefox-tasks-quickly#w_search).

Is there a way to unbind `Ctrl+K` in Firefox?

Asked by astrojuanlu 2 years ago

Answered by astrojuanlu 2 years ago

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Customize shortcut boxes on homepage

The background on the homepage link shortcut boxes keeps reverting to black and text underneath to white on my off-white background when a new version loads. I've used C… (read more)

The background on the homepage link shortcut boxes keeps reverting to black and text underneath to white on my off-white background when a new version loads. I've used Colors to customize the look of my firefox but can't find any control for that. Once a new version kept the boxes white and the text black but now it's back to black again. Where is the control to fix this?

Asked by webmouse 2 years ago

Answered by cor-el 2 years ago

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Browser freezes using Gmail and Youtube

Hello, Recently I was forced to install some "stuff" on my work laptop. Unfortunately, I am not quite sure what they installed. I have contacted my IT department and all… (read more)

Hello,

Recently I was forced to install some "stuff" on my work laptop. Unfortunately, I am not quite sure what they installed. I have contacted my IT department and all I've gotten in response is that "we haven't blocked any browser or sites."

Since this update, I find that Gmail will eventually show an error and when I go to refresh the page, the loading screen never completes. Additionally, Youtube will eventually declare that I have no connection and at that point I can no longer open new browser tabs.

I have updated Firefox, used troubleshooting mode, removed extensions, turned off ad blockers (uBlock Origin), and nothing seems to work—these issues always appear again eventually.

I would greatly prefer to not use Chrome, so if there is anything I can do to fix these issues I would be all ears to know what it is.

Thank you, John

Asked by johnvemery88 2 years ago

Answered by cor-el 2 years ago

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Option to use Gmail for mailto: links has suddenly vanished from Settings

Just now, I tried to use "Email Link..." under the File Menu and got a pop-up asking me to "Choose an application to open the mailto link." I have seen this before, seve… (read more)

Just now, I tried to use "Email Link..." under the File Menu and got a pop-up asking me to "Choose an application to open the mailto link." I have seen this before, several times, and usually fix it by going to Tools > Settings, under General > Applications, select "mailto" under Content Type, then select Gmail from the drop-down menu.

This time, however, Gmail is not presented as an option, in this pop-up. Clicking "Choose..." just opens up a Windows Explorer file-picker window.

I tried to fix this in Tools > Settings, under General > Applications. There, "mailto" just shows "Use other..." and if I click that, the "Select Helper Application" pop-up window is basically blank, with a message at the bottom saying "No applications were found for this file type."

I refreshed Firefox but it did not solve the problem.

I have tried to attached images but they will not upload.

I am running v100.0.1 (64-bit) on Windows 11

Asked by lindabknight 2 years ago

Answered by Dropa 2 years ago

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Expired Certificates

Why do I keep getting this message from my A/V software (Bitdefender): firefox.exe attempted to establish a connection relying on an expired certificate to si1.lunrac.com… (read more)

Why do I keep getting this message from my A/V software (Bitdefender): firefox.exe attempted to establish a connection relying on an expired certificate to si1.lunrac.com?

Asked by TrainerJim 2 years ago

Answered by cor-el 2 years ago

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Apple maps

Apple maps make my life miserable. I can't stay with Firefox after decades of loyalty because it is not worth it. Why are you self-destructing? You have no method of chan… (read more)

Apple maps make my life miserable. I can't stay with Firefox after decades of loyalty because it is not worth it. Why are you self-destructing? You have no method of changing the HORRID UNWORKABLE Apple Maps to something that works.

Asked by Miami Sally 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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How can I create a fixed space on nav-bar?

In order to more convenient drag-and-drop interface, I need a fixed fixed space in nav-bar like Edge. For now we can add a flexible space on it. But it's flexible and it … (read more)

In order to more convenient drag-and-drop interface, I need a fixed fixed space in nav-bar like Edge. For now we can add a flexible space on it. But it's flexible and it will disappear when I use a side window. And I can't drag over titlebar-buttonbox-container Please help me. Thanks!

Asked by KK1 2 years ago

Answered by cor-el 2 years ago

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Extremely slow start-up(Win10)

The browser takes extremely long time to start-up. Task manager shows that it's trying to pull some 200mbs of data at the rate of 0.5mb\s or less. RAM is fine. HDD is old… (read more)

The browser takes extremely long time to start-up. Task manager shows that it's trying to pull some 200mbs of data at the rate of 0.5mb\s or less. RAM is fine. HDD is old, but recently defragmented and, outside of <this> particular issue - it's not a problem. System is dusty, but system is system. For some reason virtually any other program launches more or less just fine. A particularly heavy game can pull gigabytes of data in about the same time that Firefox is bottlenecked to kilobyte speed.

It's not a conflict of start-ups, I have only the driver necessities in there. it's not a windows start-up issue, the browser can take as much time even a minute after windows is loaded. It's not a (anti)virus. Because I don't use either. It's not some 15 year old Celeron trying to handle W10, FX8320 should be able to handle opening a web browser. It's not a ton of extensions, and it's not even Firefox accounting, it happened before I registered. From extensions it's only ublock origin and VPN.

My personal three guesses are:

-More than 3-5 tabs on average, but, last I checked, the tabs aren't loaded upon start-up. And power users have sessions of dozens of tabs. -100-200 bookmarks. Again, not sure how hard is it to read a text data, unless it also has to load some thumbnails or icons or whatever. -Software aging.(Latest stable firefox, updates are on, and it has been running far less than this 4 year old system)

Reinstalling the system isn't a solution. Nor is reinstalling Firefox. Nor is dumping bookmarks, because otherwise why bookmark them. I'd just like to know why is Firefox limited to kilobyte speed of initial page loading. It can't be a damaged HDD cluster, otherwise I'd feel it outside of start-up.

With my limited knowledge of PC - it's usually a random read issue. Because like every memory benchmarks(HDD and RAM) can show hysterical speeds when loading\copying some 50gigs of a single file, if it's a few hundreds of thousands of small files - it becomes random and tanks. But what I don't understand why does Firefox have THAT much clutter? Is it really the bookmarks?

Asked by Wirxaw 2 years ago

Answered by Wirxaw 2 years ago

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A recent microsoft update changed all the lovely Firefox pdf icons to ugly ones with huge red capital letters PDF on them. Please, how do I get back the elegant Fox?

I'm sure someone knows how to change pdf icons. I've only been able to change the shortcul icon (which doesn't need changing - microsoft didn't work its evil on it). Plea… (read more)

I'm sure someone knows how to change pdf icons. I've only been able to change the shortcul icon (which doesn't need changing - microsoft didn't work its evil on it). Please share your expertise!

Asked by Kangalarue 2 years ago

Answered by Kangalarue 2 years ago

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Washington Post does not display content pages normally

Using FF 100. Last week the Washington Post suddenly will not display article content correctly. Main page is fine, but when I open a story, I get code and a page with ma… (read more)

Using FF 100. Last week the Washington Post suddenly will not display article content correctly. Main page is fine, but when I open a story, I get code and a page with many blank areas. Story content appears with small print.

No problem in Edge nor Chrome.

Asked by hcgoddard 2 years ago

Answered by -elison- 2 years ago

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Anyone else lose Dashlane with every Firefox update?

Seems as if Firefox is updating every other day lately. I have Dashlane on my tool bar, and it seems to freeze/disable after every update. When I open Dashlane separate… (read more)

Seems as if Firefox is updating every other day lately. I have Dashlane on my tool bar, and it seems to freeze/disable after every update. When I open Dashlane separately in the browser and log in, it congratulates me on installing it on a new device. What is Firefox changing with its updates that makes my computer look different to Dashlane? I cannot find the Dashlane version running but I do have it on automatically update.

Asked by shubunkinarts 2 years ago

Answered by shubunkinarts 2 years ago

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"Site isolation" seems to make me click the back button multiple times on pages with embedded YouTube videos

I am currently creating a website in WordPress. It has many embedded YouTube videos. On pages with embedded YouTube videos, in order to go back to the previous page, I … (read more)

I am currently creating a website in WordPress. It has many embedded YouTube videos.

On pages with embedded YouTube videos, in order to go back to the previous page, I have to click the Back button multiple times. If I right-click on the back button, I see that the page I am currently on has been listed multiple times.

Many other support questions list this issue. I have found that if I disable "Site Isolation" (URL about:config -> set fission.autostart to false -> restart Firefox), the issue goes away.

I am interested, however, in the user experience for those who will go to my site. Is there anything I can do so that "Site Isolation" does not cause this problem?

Thanks, Jeff

Asked by jpawlick4 2 years ago

Answered by jpawlick4 2 years ago