Firefox Support Forum

no ryme or reason that i have found. not a continuous issue, works normal 3 hours, next minute boom takes off immediately to bottom, if i reverse direction action will stop, then i drag bar back upward where it took off. I have replaced batteries in mouse thinking low voltage, not this issue, on-screen cursor will stop/n start or to me acts like too many other background apps running using all bandwidth or ram = low batt voltage =replace batt problem solved. scrolling issue does seem to happen more often in overnight hours, hard to say definitively, MS is no help, after reading 9 pg. of community scrolling issues mine is diff. no issues of randomly, this has been happening for awhile 2yrs maybe more. its the random part that confuses me, i gone threw all mouse settings on/off n firefox, windows, HP, no fix, no error, very odd, i have changed wireless mouses, i dont think i've tried a corded one, after this i will, just gotta find it. HP laptop; Gear Head MPT3200RED mouse;HDMI cord to 42" Sanyo LED TV; ANKER USB w/4 xtra slots; I never touch laptop lid is closed all time, multiple screen switch on. Its very annoying only one indention roll of wheel, one line selected in win settings, mouse receiver plugged into laptop which is approximately 6 ft. away max. there will be days works perfectly normal, n then this evening started again, probly been week maybe, i'm gonna start keeping track of every factor i can think off date, time, website, tabs active, extension s on/active eg. just now tubi going threw my list which is very long page, 6 dvd picture lines down boom takes off just caught it around line 20 outta 150 lines maybe, heres thot, internet access threw verizon hotspot using tether hi speed cable connected to Galaxy S9, if web page not fully loaded thats when action starts, once it starts doesnt matter then random part kicks in, i can restart cpu, or disconnect S9 for minute , sometimes that helps, but not always. oh. i also use onscreen keyboard to type...suks...this Q has taken over hour to type as i click one letter at a time to spell words, my hand n index finger cramping. any thots you can think of wud be most appreciated , i'll do my best at documenting incidents , thnx vic

I was browsing a site when suddenly most of the text got almost unreadably small. I was just scrolling and I don't think I had my hand on the keyboard so I don't think I accidentally activated a shortcut. I checked on another site and I noticed it's now a different font than it was before. I tried reloading firefox and my laptop and it didn't change anything. What did I change? My default font setting is lora, which isn't the font things have changed to

I'm on Ubuntu 22.04 which is using the snap package of Firefox.

It seems that I cannot open local files in the /tmp directory. When I place a test.html file there and run `firefox /tmp/test.html`, it returns a file not found error. Why?

I don't have the problem with files in my home directory.

I went into about:config and changed the following values in order to widen the scrollbar:

css. scrollbar-width was true changed to false idget.non-native-theme.scrollbar.size.override was 0 changed to 100 widget.non-native-theme.enabled was true changed to false

Changing these values didn't widen my scrollbar. Without getting into coding, is there another way to make the scrollbar wider? (I changed them all back to the original settings when they didn't work.)

Used Firefox for many years with the inbuilt Microsoft on screen keyboard without problem.

After updating Firefox a couple of days ago to the 100 edition when I enter text in Google and press enter Firefox instantly crashes.

If I use the touch screen keyboard in windows its fine.

Using windows 10 fully updated.

Any help appreciated.

I'm running v100.0.1 (64-bit) on Win10. I've seen others report this problem but haven't found a fix listed anywhere. <Ctrl-P> or Menu->Print results in the same problem. The print overlay starts up (say Print in top right corner), spinning wheel above Preparing Preview in the center of the overlay... Never ends. I have to Esc to get out of it. Happens on any page. Print dialogue works fine on same pages with Chrome and Edge.

I can no longer print from firefox. The final print always comes out 1/5 +- size and is unreadable. It doesnt matter what king of a document it is and if I go to chrome or edge it prints fine. This began occurring I believe after the last version.

Hi,

I'm using Duckduckgo as my search engine, but when I type in a search string, it Firefox prepends it with https://html.duckduckgo.com/html/... This opens a search page that doesn't follow my dark theme. When I click on a link, another link is added that creates a link back to the same URL, causing a loop. This never happened before I upgraded to Ubuntu 22.04 & the latest version of Firefox, 100.0.2. How can I change this back?

Thanks!

   -John

I export all my passwords to usb, went to other computer and ........................... needed a 2e browser (edge) to import them?? How to import passwords from usb-stick to firefox? Is this even possible? i cannot find anything to import them.!

Hi - I'm currently working abroad as a photographer, and am having great difficulty uploading image files larger than about 25mb. Is there a Firefox limit on files larger than this, or is there a setting I can use to allow larger uploads? Thanks, Alex

I've tried restoring bookmarks from a Western Digital "My Passport" backup to a new installation (on a new computer) of Firefox following the old computer "dying." The post https://support.mozilla.org/en-US/questions/1265148 allows me to select the files to restore, but isn't able to copy them from the backup. ...any ideas? (I'll try posting this on the WD website as well.)

Windows 10 did an upgrade on 5/13/22 (today is 5/15/22), and when I restarted my laptop, and opened Firefox, my Firefox profile was gone. I searched "about:profiles" and there is 1 default profile listed. When I clicked on "Open Folder", Firefox browser does not open. I need help trying to find my profile!

Just now, I tried to use "Email Link..." under the File Menu and got a pop-up asking me to "Choose an application to open the mailto link." I have seen this before, several times, and usually fix it by going to Tools > Settings, under General > Applications, select "mailto" under Content Type, then select Gmail from the drop-down menu.

This time, however, Gmail is not presented as an option, in this pop-up. Clicking "Choose..." just opens up a Windows Explorer file-picker window.

I tried to fix this in Tools > Settings, under General > Applications. There, "mailto" just shows "Use other..." and if I click that, the "Select Helper Application" pop-up window is basically blank, with a message at the bottom saying "No applications were found for this file type."

I refreshed Firefox but it did not solve the problem.

I have tried to attached images but they will not upload.

I am running v100.0.1 (64-bit) on Windows 11

mazdausa.com won't fully display. I just updated to version 100 (woohoo) and tried looking in troubleshooting mode, still no luck. The middle of the page where the car (picture) is supposed to show up is blank. The rest of the site loads.

$ dnf list installed | grep firefox firefox.x86_64 100.0-4.fc36

Since upgrading to Fedora 36, Firefox seems to have stopped being stable at all. Having any add-ons enabled causes webpages to frequently break. Even in troubleshooting mode, I get a tab crash immediately on start, and infrequently during later browsing.

Troubleshooting mode has the same issues, trying a completely clean profile has the same issues. Chromium works with no issues.

See tab crash report here: https://pastebin.com/wNPFhpgN

My CSS has always been directed to two effects:

- tabs on bottom - general transparency of the bars

The latest update luckily spared the former, but not the latter! Anyway, this time I haven't been able to solve it on my own, unfortunately...

❦

My current userChrome is:

https://pastebin.com/96BJRyUt

And my "special" about:config settings, which I've customized over the years to set everything back to how it looked before the progressive updates, are:

accessibility.typeaheadfind.manual - FALSE

toolkit.legacyUserProfileCustomizations.stylesheets - TRUE

print.save_print_settings - FALSE

browser.download.autohideButton - FALSE

browser.proton.contextmenus.enabled - FALSE

browser.proton.enabled - FALSE

extensions.pocket.enabled - FALSE

layout.css.prefers-color-scheme.content-override - 1

browser.theme.content-theme - 1

browser.theme.toolbar-theme - 1

browser.download.improvements_to_download_panel - FALSE

browser.download.alwaysOpenPanel - FALSE

❦

Can anyone please suggest a solution? Thanks for your attention!

Hello,

Recently I was forced to install some "stuff" on my work laptop. Unfortunately, I am not quite sure what they installed. I have contacted my IT department and all I've gotten in response is that "we haven't blocked any browser or sites."

Since this update, I find that Gmail will eventually show an error and when I go to refresh the page, the loading screen never completes. Additionally, Youtube will eventually declare that I have no connection and at that point I can no longer open new browser tabs.

I have updated Firefox, used troubleshooting mode, removed extensions, turned off ad blockers (uBlock Origin), and nothing seems to work—these issues always appear again eventually.

I would greatly prefer to not use Chrome, so if there is anything I can do to fix these issues I would be all ears to know what it is.

Thank you, John

For the 2 weeks or so, I've been having an intermittent problem connecting to any Google services (Gmail, google.com, Google Calendar, Youtube). In gmail, it tells me that I'm offline or "Oops, error getting emails". If I browse to www.google.com, I just get a blank screen.

This seems to have coincided approximately with the release of Firefox 100, but I'm not totally sure it's related. If I clear all cookies and cache, that seems to resolve the problem temporarily, but it comes back. If I open a Private window or another container, that also seems to resolve the problem temporarily, but it comes back.

Other browsers work with no problem.

If I open a new container, it will work for a while, but eventually stop connecting. This doesn't happen with other websites. Only Google related websites.

I have tried doing a Firefox refresh, but that didn't resolve the problem.

Hi, With the newest release 100 my scroll bar has changed. Its now some itty bitty thin cant find unless you hover out it thing. I want the regular wide colored scroll bar I had. Is there a way to change it back?

Thank you

Every time I log in or refresh outlook, I get an email ad for outlook upgrade. It is from microsoft, and can be opened as an email, but it is an ad and can't be blocked. These emails remain blocked with Brave, and I am running an ad blocker. Will mozilla update to remove these ads, or is there an ad blocker that works better with Mozilla. When I inspect it, the first line shows:-

<!doctype html><html dir="ltr" xmlns="http://www.w3.org/1999/xhtml" translate="no"><head><meta charset="utf-8"/><meta http-equiv="X-UA-Compatible" content="IE=edge"/><meta http-equiv="pragma" content="no-cache"/><meta name="viewport" content="width=device-width,initial-scale=1,user-scalable=0"/><meta name="google" value="notranslate"/><meta name="format-detection" content="telephone=no"/><meta name="scriptVer" content="20220513004.19"/><meta name="physicalRing" content="WW"/><meta name="environment" content="Prod"/><meta name="bootFlights" content="sourcelistapi,novaappbar,sendClaimsChallengeInQuery,performanceDatapointHealth,patchnode"/><meta name="cdnUrl" content="//res.cdn.office.net/"/><meta name="backupCdnUrl" content="//res-2.cdn.office.net/"/><meta name="cdnContainer" content="owamail/"/><meta name="devCdnUrl" content=""/><meta name="ariaUrl" content=""/><meta name="compactAriaUrl" content=""/><meta name="wcssFrameUrl" content="https://webshell.suite.microsoft.scloud"/><meta name="scriptPath" content="scripts/"/><meta name="owaIsAuthenticated" content="OwaIsAuthenticated"/><link rel="shortcut icon" href="/mail/favicon.ico" type="image/x-icon"/><link rel="apple-touch-icon" href="//res.cdn.office.net/assets/mail/pwa/v1/pngs/apple-touch-icon.png"/><noscript>JavaScript must be enabled.</noscript><title>Outlook</title><style>@font-face {