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Incessant Crashes

Firefox repeatedly crashes on my, multiple times a day. I'dc really like to NOT have to change my default browser to Chrome. What happens is that Firefox freezes, and I… (read more)

Firefox repeatedly crashes on my, multiple times a day. I'dc really like to NOT have to change my default browser to Chrome.

What happens is that Firefox freezes, and I get a white bar at the top telling me so. I get a popup box asking if I want to close Firefox or wait for it to respond. Waiting doesn't work, so I always have to close Firefox. When I reopen it, fortunately all m,y open tabs are retained, but it crashes again within minutes or seconds as soon as I click on anything.

There only thing that seems to work is a reboot of my PC. But the respite is short before Firefox crashes again.

I've disabled most plugins, but that hasn't helped. Is there a way to create an event log within Firefox that I can share with someone at Mozilla to help e debug the issue? It's got to be something local rather than Firefox itself; I can't imagine this is happening to most users.

Asked by BillTreloar 4 months ago

Last reply by BillTreloar 1 day ago

Download Error for Adobe Illustrator (.ai) Files Change to .pdf

I teach an online Adobe Illustrator Course. Students upload (.ai) Adobe Illustrator files. Not .svg or .pdf. But Firefox changes the (.ai) extension to (.pdf) upon downlo… (read more)

I teach an online Adobe Illustrator Course. Students upload (.ai) Adobe Illustrator files. Not .svg or .pdf. But Firefox changes the (.ai) extension to (.pdf) upon downloading. This is HIGHLY irritating. Firefox, in prior versions, did not do this. In Firefox settings for Applications, there isn't a choice for .ai (Adobe Illustrator) files. I 'assume' that when AI (artificial intelligence) became available is when Firefox began automatically changing (.ai) files to (.pdf). PLEASE SOLVE this as I have to manually change the (.pdf) extension BACK to (.ai) HUNDREDS of times a day.

Professor Brian Sauriol

Asked by Brian Sauriol 3 weeks ago

Last reply by Brian Sauriol 7 hours ago

Where are all my quick links?

I used to have about 40 quick links, or bookmarks on my home page. I had pinned several. Others appeared according to how often I used them. The latest update deleted all… (read more)

I used to have about 40 quick links, or bookmarks on my home page. I had pinned several. Others appeared according to how often I used them. The latest update deleted all but 3. I am very unhappy. How can I get rid of this update and bring back my quick links? I guess I will have to go back to Brave.

Asked by KLSGrem 3 weeks ago

Last reply by KLSGrem 3 days ago

Lost shortcuts on new tab

I set up my new tab (after the Home page which was Google News for my profile) to show shortcuts in four rows. Clicking on these shortcuts opened the URL for an account o… (read more)

I set up my new tab (after the Home page which was Google News for my profile) to show shortcuts in four rows. Clicking on these shortcuts opened the URL for an account or webpage. I "pinned" or "dismissed' these shortcuts over time. Somehow, I lost every shortcut and cannot seem to figure out how to recreate this.

Asked by gary.kruger830 5 days ago

Last reply by gary.kruger830 4 days ago

"Always ask you where to save files" is definitely broken. Can we please open a bug report for it?

This setting, "Always ask you where to save files," is definitely broken. In a related article, they provided this solution: https://support.mozilla.org/en-US/que.../15… (read more)

This setting, "Always ask you where to save files," is definitely broken.

In a related article, they provided this solution: https://support.mozilla.org/en-US/que.../1534384 https://support.mozilla.org/en-US/questions/1534384]

Proposed solution: "I believe you also need to go into Tools -> Settings -> General and set the Action for the types of downloads (Applications) to Always Ask for those types you want it to."

But this workaround should not be needed. "Always ask" means always ask. As in always. No other additional steps should be needed.

Can you folks please open a bug to get this fixed? This used to work just fine in (much) older versions of Firefox and Netscape. "Always ask" is supposed to mean always ask. Like, always.

Asked by Michael Ru 1 week ago

Last reply by Michael Ru 4 days ago

After updating to firefox 147.0.3 all of my browser history (along with open tabs at the time of updating) is lost

After updating to Firefox 147.0.3 all of my browser history (along with open tabs at the time of updating) is lost. I just updated to Windows 11 workstations (plus a cou… (read more)

After updating to Firefox 147.0.3 all of my browser history (along with open tabs at the time of updating) is lost. I just updated to Windows 11 workstations (plus a couple of older Windows 10 workstations) to the current (Feb 2026) updates too. However the history data was lost before the Windows updates. I noticed that with the previous update of Firefox that saved login information was also lost. Who is doing your program updates, a chimp?

In the past when an update was done the browser would open back up with all of the previous versions session tabs in tact. But not now.

I've lost several tabs of research that was being done. Based on what has been happening, I will HAVE to change to some other browser. This is a shame as I've been a loyal Firefox user since day one. Good bye Mozilla and Firefox.

Asked by stephen.gragert 1 day ago

Last reply by stephen.gragert 11 hours ago

Bookmarks TOOLBAR HTML Back-Up

When backing up bookmarks to HTML - HTML Back-Up does not include the TOOLBAR Bookmarks. Please advise how to include the toolbar bookmarks in HTML format. Thank you. … (read more)

When backing up bookmarks to HTML - HTML Back-Up does not include the TOOLBAR Bookmarks. Please advise how to include the toolbar bookmarks in HTML format. Thank you.

Asked by Jemmma 1 week ago

Last reply by Jemmma 2 days ago

Cannot sign in through TV provider to watch DisneyNOW

There seems to be a glitch that I keep encountering when trying to sign in through my TV provider, particularly Verizon, to watch DisneyNOW or TCM or any other service fo… (read more)

There seems to be a glitch that I keep encountering when trying to sign in through my TV provider, particularly Verizon, to watch DisneyNOW or TCM or any other service for that matter. The website known as "ssoauth.verizon.com" seems to keep hanging on the message "Please wait - we are verifying your account," and the sign in never gets completed. I already tried clearing my cache and history but with no result.

Even trying to submit troubleshooting information is causing the form to crash here. If you would like, I can send you a text file containing the log I saved from the browser console.

Asked by Greatlife675 1 day ago

Last reply by Greatlife675 55 minutes ago

I use Firefox on Windows. I like it. But I also have an HP Chromrbook and I would rather use Firefox than Chrome. But I really don't want to do the entire Linux dance. Is there an easier way to get Firefox for my HP Chromebook?

I use Firefox on Windows. I like it. But I also have an HP Chromrbook and I would rather use Firefox than Chrome. But I really don't want to do the entire Linux dance. Is… (read more)

I use Firefox on Windows. I like it. But I also have an HP Chromrbook and I would rather use Firefox than Chrome. But I really don't want to do the entire Linux dance. Is there an easier way to get Firefox for my HP Chromebook?

Asked by Jan Galkowski 5 months ago

Last reply by Jan Galkowski 4 days ago

Hovering over tabs with cursor not always working

Firefox 147.0.2 (64-bit) on my Lenovo Yoga 7 Windows 11 Home has been randomly malfunctioning when i use the hover over tabs with the mouse to show what is in the tab (sm… (read more)

Firefox 147.0.2 (64-bit) on my Lenovo Yoga 7 Windows 11 Home has been randomly malfunctioning when i use the hover over tabs with the mouse to show what is in the tab (small image) Sometimes it just fails for several hours, other times it works fine on its own later that same day.

I have tried to find this inside the browser several times with trying to find this browser-tabs-card-Preview-enabled inside about:config But it doesn't seem to exist in this version and apparently you can't add a new rule inside the browser to solve it.

Google AI solutions search is outdated or the wrong version. My computer and browser are up to date. How do i fix this ? I don't want to uninstall it, lose my logins and the bookmarks if i am unable to sync my files after trying to reinstall the browser only to find out it has failed.

Asked by kstanni87 1 week ago

Last reply by kstanni87 5 days ago

Open previous windows on close

This feature/option is not working. I close with multiple tabs open, and restart and only the generic search/home page is there. It is tedious to have to reopen if many… (read more)

This feature/option is not working. I close with multiple tabs open, and restart and only the generic search/home page is there. It is tedious to have to reopen if many tabs have been used.

Asked by cash-colbert 3 days ago

Last reply by cash-colbert 2 days ago

Logging into RBS site

I am unable to log into RBS site on Firefox but I can on Chrome and Edge. What's the problem and how do I fix it? This has only happened in the last couple of days. … (read more)

I am unable to log into RBS site on Firefox but I can on Chrome and Edge. What's the problem and how do I fix it? This has only happened in the last couple of days.

Asked by Elainemay 5 days ago

Last reply by Elainemay 5 days ago

Latest Firefox cannot handle pictures from some some sites

I have updated my firefox on W11 laptop to the latest version 147.0.3 (64-bit) but it cannot show any pictures from some, but not all, sites. Not from www.svt.se nor from… (read more)

I have updated my firefox on W11 laptop to the latest version 147.0.3 (64-bit) but it cannot show any pictures from some, but not all, sites. Not from www.svt.se nor from www.yr.no But its ok from other sites, as www.tradera.com and www.kjell.com

It works fine using android firefox version 147.0.3

Any ideas, anyone?

Asked by btommy.sundgren 1 day ago

Last reply by btommy.sundgren 19 hours ago

Confluence stops working after a while until cookies are cleared

I have an issue where Confluence stops working after a while. The issues are as follows: Opening a link will work and show the page. After about 5 seconds, the pa… (read more)

I have an issue where Confluence stops working after a while.

The issues are as follows:

  • Opening a link will work and show the page.
  • After about 5 seconds, the page will turn black.
  • Using the search bar does not work, no results show.
  • Trying to expand items in the sidebar does not work.
  • Clicking on a link in the sidebar does work, but it too will turn black after the same 5 second delay.
  • You can't edit pages.

I have found two ways to temporarily fix the issue.

  • Clear the cookies for Atlassian.net.
  • Go into the inspector, switch to the Network tab, tick "Disable Cache" and reload the page.

Unfortunately, this only fixes it for a week or two until it comes back.

This is not specific to any one Confluence instance. Once one stops loading, all (that we have tried) stop loading.

Asked by jimmy.koene 1 month ago

Last reply by jimmy.koene 2 days ago