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Ad-blocker

I have just had to replace my PC following a bit of a disaster with my old one. The new PC has Windows 11. As usual I downloaded Firefox as I always use this. Somewhere … (read more)

I have just had to replace my PC following a bit of a disaster with my old one. The new PC has Windows 11. As usual I downloaded Firefox as I always use this. Somewhere in the installation of Firefox I must have been asked about blocking ads, but I don't remember. Now all ads are blocked, which I don't mind, but some sites are asking me to disable my ad-blocker if I want to use their site. Mostly I don't but there is one I need to use, so I would like to add that site as an exception, but I cannot find any mention of any ad-blocker in settings. Where do I find this? and how do I add exceptions?

The only add-on that I have in Firefox is the 'Privacy Badger' which could be the problem I suppose, but I can't see the website listed in the ones Privacy Badger is blocking.

Any help would be appreciated

Solved 4 2 285

Video Download Helper no longer works with YouTube since update on 04 March, 2026 (but still works with Instagram)

Hello! I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It do… (read more)

Hello!

I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It does, however, still work with Instagram.) Having checked all of the settings (which I had/have not changed), I uninstalled it today and then re-installed it. This hasn't helped. With YouTube, the Downloader icon (pinned to toolbar) simply remains grey and does not show any videos when opened. I am using the latest, fully updated version of Firefox with Windows 10.

Can anyone help, please?

Many thanks,

Stuart.

Solved 3 2 6498

Task Mgr shows multiple FF open after installing Privacy Badger

I am currently using a ~6 yr old laptop with a 256GB SSD running Win11, v25H.2, build 26200.8457. My Firefox is 151.0.1 64bit. After a Firefox update a couple months ago… (read more)

I am currently using a ~6 yr old laptop with a 256GB SSD running Win11, v25H.2, build 26200.8457. My Firefox is 151.0.1 64bit. After a Firefox update a couple months ago, Privacy Badger was put forth as a recommended extension for FF and since it was showing on the toolbar I installed/activated it. It worked fine for maybe 2-3 weeks, then I started getting popups from Dell saying "can't do system backup, not enough memory", so I looked and I have a 256GB SSD but it showed I had <4GB free/available when every time I had checked it in the past, on at least a monthly basis, it was always around 65GB free. After doing a lot of web searching, one of the things mentioned for finding what was eating my memory was to check Task Manager, so I did. I generally have only 2, maybe 3 FF tabs open at a time but Task Mgr was usually showing up to 23 open and that FF was using about 950MB of disk space - something that I'd never seen before. I looked back at what updates were done and aside from an Intel Bluetooth update, the only thing that was different was that I had activated Privacy Badger. So, I opened FF, clicked on P-B, then 'uninstall', closed and restarted FF and the P-B icon was gone from the toolbar. However, in the next couple weeks, I noticed that when I looked at certain websites, I was still getting their popup notices about "please disable your ad-blocker so we can make money off the ads" or "we're honoring your opt-out request", or other. But, this didn't happen all the time, just sporadically, but I did notice that ads were largely gone from the websites I usually go looking at. I even went so far as to go to FF menu and check "use standard tracking protection", "never remember history", and didn't activate VPN or anything else. I went through the FF menus 'settings', 'extensions', 'more tools' and could not find any reference to P-B being active. However, FF still seems to be going a bit nuts about opening instances - I've uploaded an image of what Task Mgr is seeing as I type this out - in the background is my open FF showing 2 tabs open, but in the foreground Task Mgr is showing I have 12 open 'instances' taking up >600MB. About 10 days ago, I went through some of the FF help questions on the site and followed through with making sure this was clicked and that was unclicked and so forth, even went so far as to 'refresh' FF. Nothing has changed for the better, as a matter of fact now practically all websites I visit are asking me "do you want to disable your ad-blocker?". How do I answer that? I UNINSTALLED THE AD-BLOCKER!!!

Also, when researching where my disk storage disappeared to, I installed WinDirStat. Running that, I found capabilityaccessmanager.db-wal file was over 80GB which was way over what it should be. I found some steps to get rid of it and did so, but then found that my laptop now takes 5-6 minutes to start up (with an SSD???) where it used to start in ~45 seconds, and my wifi connection sometimes takes another 2-3 minutes to connect on top of the startup cycle. Looking at what capability....-wal does and it supposedly keeps track of or monitors or something with internet connections... And in the last two weeks or so, that db-wal file has gone again from ~26GB to almost 70GB and my free disk space is back down to about 6GB. So here's a theory: somehow Privacy Badger made some kind of change to Firefox, something hidden below all the surface commands and options, and that change is making FF keep all tabs/windows that are opened in that session in the back seat as it were until FF is closed. In the meantime, since FF has all these tabs/windows/sites still in memory waiting to be activated again and sucking up memory, CapabilityAccessManager is trying to also keep these in active memory but it doesn't delete those instances/websites when FF is closed because the last it heard from FF was 'keep these active in case we re-open them'.

But, that is secondary to the initial problem of "I uninstalled Privacy Badger but Firefox still acts like it is active", and "Firefox is using a lot of disk space that it looks like it doesn't actually need". I contacted Privacy Badger (extension-devs@eff.org) and ran through the situation with FF appearing to be still honoring P-B even though P-B was uninstalled and they said "Once you remove a browser extension from the browser, the extension should be fully gone. You may have changed various Firefox privacy settings or installed another blocker extension. You may have a VPN or some other software that blocks trackers." But that's just it, I have a separate VPN but it's ad-blocker has never been activated, and I haven't changed any FF privacy settings other than 'never remember history'...

Any words of wisdom on why FireFox still thinks Privacy Badger is still active would be greatly appreciated.

Open 2 1

Do not know how to exit safe mode and enable extensions.

I am 82 years of age and did not grow up with the Internet. I have a total of only 8 hours of training on a PC. I have no idea how my PC got into 'safe mode' and now all … (read more)

I am 82 years of age and did not grow up with the Internet. I have a total of only 8 hours of training on a PC. I have no idea how my PC got into 'safe mode' and now all of my extensions are disabled. I do not know how to exit 'safe mode' to allow the extensions to be enabled again. I tried following the instructions as provided, but to no avail.

Solved 1 1 147

ad-blockers

I keep getting told I'm using an ad-blocker, but how do I find out which one? I've checked in extensions and can't find out.

Open 1 1 222

Mouse right click is not copying

Dear Firefox, My mouse is not doing the usual function. The right click is giving me different options like translate the word I highlighted or search the meaning. I just… (read more)

Dear Firefox, My mouse is not doing the usual function. The right click is giving me different options like translate the word I highlighted or search the meaning. I just need the right click to copy. How did it even changed without my knowledge. Thank you, Alice

Archived 1 1 221

Firefox browser just started diverting me to full-tab advertizing websites. Popups are blocked. How can I fix this?

Just in the last week, possibly since a software update, when I click on a link I am diverted to a new website that I did not want to see. The link I clicked also opens, … (read more)

Just in the last week, possibly since a software update, when I click on a link I am diverted to a new website that I did not want to see. The link I clicked also opens, but I have to close the unwanted tab and navigate back to the one I wanted. How can I stop this from happening?

Open 1 1 9

Selenium IDE, an Extension, No Longer Works with the Latest Update - Can you fix this?

With the latest update to Firefox, 147.0.1, our test suites run with the extension, Selenium IDE, has errors, "Failed:n.createEvent(...).initKeyEvent is not a function". … (read more)

With the latest update to Firefox, 147.0.1, our test suites run with the extension, Selenium IDE, has errors, "Failed:n.createEvent(...).initKeyEvent is not a function". I am running the latest version of Selenium IDE. Installing the previous version of FF has no errors. What is the solution?

Open 1 1 294

trend micro toolbar no longer available

The Trend Micro Toolbar extension for Firefox is no longer available as shown in the page: https://addons.mozilla.org/en-US/firefox/addon/trend-micro-toolbar/?ProductSKU=… (read more)

The Trend Micro Toolbar extension for Firefox is no longer available as shown in the page: https://addons.mozilla.org/en-US/firefox/addon/trend-micro-toolbar/?ProductSKU=HE_Global i contacted trend micro support and they mentioned they have submitted the latest version last october and since then the extension hasn't been approved yet from firefox team. Can you please update me when the extension will be available again?

Open 1 1 331

How to get Firefox Extensions into the menubar

I seem to have been using Firefox for so long, that I’ve forgotten some of the basics. I have two Apple systems. An M1, 2020 MacBook Pro and an Intel Mac Mini. Due to iss… (read more)

I seem to have been using Firefox for so long, that I’ve forgotten some of the basics. I have two Apple systems. An M1, 2020 MacBook Pro and an Intel Mac Mini. Due to issues with the MacBook Pro I needed to reformat it and am slowly adding all my applications. When I added Firefox, logged in and entered the confirmation code and synced my settings none of my extensions appeared in the menu bar (please see the screenshot as to how they appear on the Mac Mini). So the question I have is what do I need to do to get them there on the MacBook Pro.

Solved 1 1 45