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Transfer of Local Folders

I have just bought a new laptop and followed the directions to copy my profile across. It did not copy or transfer my local folders though. I have seen some old threads… (read more)

I have just bought a new laptop and followed the directions to copy my profile across. It did not copy or transfer my local folders though. I have seen some old threads about this but need it broken down very simply please as I am zero technology geek

Asked by Chanelle 1 day ago

Last reply by TNorth 4 hours ago

Problem downloading audiobook files (.aax) from Audible.com

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files u… (read more)

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files unusable by iBooks. Conferred with Audible Tech support. Audible Tech confirmed that .aax files are the proper format and that they did not/do not make any format conversions on their end. Audible Tech then suggested trying download with Safari. Download (of .aax files with Safari) was successful and maintained proper (.aax) format. Audible Tech said that he had not encountered this issue before and that it seemed to him that the Firefox browser may be responsible for the unexpected conversion. In the past I have used Firefox many times to successfully download .aax files from Audible.com, most recent prior to this problem was on (9/11/2021). I am notifying you simply to advise that you may have a programing glitch within the download programing portion of the latest version of Firefox (ver. 93.0 - 64 bit) for iMac(s).

Asked by SkyTraveln 4 days ago

Last reply by cor-el 10 hours ago

Firefox suddenly saving Audible files as mpeg4 video files instead of aax

For some reason when downloading audiobooks from Audible, the download window in Firefox is categorizing the files as mpeg4 (video) files using the .mp4 file extension. H… (read more)

For some reason when downloading audiobooks from Audible, the download window in Firefox is categorizing the files as mpeg4 (video) files using the .mp4 file extension. However, unlike audio .mp4 files, Firefox is encoding them as VIDEO .mp4 files. The files do not open in iTunes nor media player as (obviously) they aren't actually video files.

The files download properly as .aax files in Safari and Chrome so this is a Firefox issue and a recent one at that; thus, it could be related to the recent Version 93 update. There are a few others who have mentioned this issue in the community forum, but as far as I can tell no one at Mozilla has actually addressed the issue or offered help.

Yes, you can change the file extension to .aax once downloaded and it opens fine. The point is that there is no discernible reason the files should be categorized as video files in the first place, and since this function has been working for years until recently this seems like a bug the Mozilla team should fix.

Asked by fidele1922 12 hours ago

Last reply by cor-el 11 hours ago

Can I operate my windows 10 PC with 93.0 (64-bit) and 52esr concurrently?

I have security cameras set up outside the house and I need D-Link programming to operate them through my windows 10 PC and they claim that to operate them I would need 5… (read more)

I have security cameras set up outside the house and I need D-Link programming to operate them through my windows 10 PC and they claim that to operate them I would need 52ESR to make the program work. My question is can I download 52ESR and still have 93.0 (64bit) on my computer. I know it sounds a rather silly question, but the cameras are on 24hour record and that would mean that 52ESR would be running 24 hours a day and I am currently using 93.0 for my daily needs. I am just an old fogey trying to get along and any help would be greatly appreciated. Thanks in advance. Vince

Asked by vincec44 15 hours ago

Last reply by FredMcD 13 hours ago

no trace of logins.json on update

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've… (read more)

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've found the advice about copying key4.db & logins.json from the Old Firefox data folder that has appeared on my desktop. The problem is I can see key4.db but there is no trace of logins.json. I have show hidden files enabled. Have tried searching the folder and still got no trace. NB there was also no logins.json in new profile folder until I created an account for this support posting, although I realise it may not create until a log on is saved.

The issue is the missing passwords are computer generated and only saved in my firefox browser, and there were definitely some saved with usernames etc.

I noticed a comment that logons.json is a text document. I only have 4 of those - AlternateServices, pkcs11, SecurityPreloadState & SiteSecurityService State. I assume none of these could be logins under a different name?

Asked by krffji 1 week ago

Last reply by mr.speedlight 14 hours ago

Loading Mozilla-

Trying to load Mozilla into new computer for James Stoker. Son-n-law computer geek Jonathon and myself are having difficulties. Requesting phone assistance at (...) ...-.… (read more)

Trying to load Mozilla into new computer for James Stoker. Son-n-law computer geek Jonathon and myself are having difficulties. Requesting phone assistance at (...) ...-.... USA. Thanks, James and Jonathon.


edited phone# from public and search/spam bots view as nobody here does one on one private support on this community support forum.

Asked by james189 1 day ago

Last reply by FredMcD 1 day ago

Firefox constantly crashing when setup to update via GPO

Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO. Firefox is now crashing on multiple Computers, I think they might … (read more)

Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO.

Firefox is now crashing on multiple Computers, I think they might be crashing while trying to update themselves, as per GPO.

Any help please , crash report attached


https://support.mozilla.org/en-US/kb/customizing-firefox-using-group-policy-windows

Asked by rwaldron1 1 day ago

Last reply by FredMcD 1 day ago

Yahoo Mail

I get this message when I try to logged into my Yahoo Email. The latest version of AT&T Yahoo Mail is not supported on your browser. Please use a supported browser b… (read more)

I get this message when I try to logged into my Yahoo Email.


The latest version of AT&T Yahoo Mail is not supported on your browser. Please use a supported browser below or use basic Mail, it keeps coming up no matter how many times I try to reinstall Firefox.

   Open now
   Microsoft Edge
   Requires Edge 15 or newer
   Download
   Google Chrome
   Download
   Firefox
   Continue
   Continue with basic Mail
   This version has fewer features but supports older browsers.

Asked by Lindahalt 2 days ago

Last reply by jscher2000 2 days ago

Earlier versions available?

I need to have Firefox on my old Macbook pro, but its OS (10.11.6) will no longer update, and a new Firefox download won't take. Can I download an earlier compatible vers… (read more)

I need to have Firefox on my old Macbook pro, but its OS (10.11.6) will no longer update, and a new Firefox download won't take. Can I download an earlier compatible version?

Asked by pjtaylor2001 2 days ago

Last reply by cor-el 2 days ago

Applications shortcut

Hi, I have a Librem Mini running PureOS based on Linux Debian. I downloaded the binary package of Firefox from the Firefox download page, but may not have installed it pr… (read more)

Hi, I have a Librem Mini running PureOS based on Linux Debian. I downloaded the binary package of Firefox from the Firefox download page, but may not have installed it properly. I can only run the browser by going to Files, Home, double click the Firefox folder and double clicking the file Firefox. Works perfect, but would like to have the shortcut in my Applications window like all of my other apps. Can anyone help? Thanks, Chris

Asked by mrbimmer 1 week ago

Last reply by James 3 days ago

Unable to update Firefox via powershell with mar files

I am attempting to automate firefox updates and I am attempting to follow the guide listed below: https://wiki.mozilla.org/Software_Update:Manually_Installing_a_MAR_file … (read more)

I am attempting to automate firefox updates and I am attempting to follow the guide listed below: https://wiki.mozilla.org/Software_Update:Manually_Installing_a_MAR_file When I follow those steps the update.status file simply says "failed: 75". Does anybody know the meaning of this error code? Is there a resource out there that I could find which lists the meanings of other error codes? Or am I going about this the wrong way entirely, and there is some better solution for automating firefox updates? Any help is appreciated.

Asked by TheLomster 6 days ago

Last reply by cor-el 3 days ago

Message: latest version of at&t at yahoo is not supported on your browser

After loading the lastest Firefox software I get this message when selecting AT&T Yahoo Mail. Specifically: https://mail.yahoo.com/ returns the following mes… (read more)

After loading the lastest Firefox software I get this message when selecting AT&T Yahoo Mail.

Specifically: https://mail.yahoo.com/ returns the following message... "The latest version of AT&T Yahoo Mail is not supported on your browser. Please use a supported browser below or use basic Mail."

It then lists: the Firefox download as an option (I have selected download many times, the download completes and still get this message). I have tried restarting my computer and same loop.

Asked by derosepromos 3 days ago

Last reply by cor-el 3 days ago

Firefox Updates & Merging Info.

Every time there is a Firefox Update, I end up going back to the previous shortcut on my desktop to find my bookmarks, passwords, etc. Please advise, as I delay doing upd… (read more)

Every time there is a Firefox Update, I end up going back to the previous shortcut on my desktop to find my bookmarks, passwords, etc. Please advise, as I delay doing updates for this reason. Very frustrated!

Asked by pamsfeed 6 days ago

Last reply by FredMcD 6 days ago

File type changes by Firefox

When dowloading an AAX type file from Audible, Firefox changes it to MP4 (downloads as AAX with other browsers). Note, changing the file type after the download fixes t… (read more)

When dowloading an AAX type file from Audible, Firefox changes it to MP4 (downloads as AAX with other browsers).

Note, changing the file type after the download fixes the problem. But, is there a way to prevent it from happening in the first place? Also, why changing file type in the first place?

Asked by nissankoren 1 week ago

Last reply by cor-el 1 week ago

Firefox 93.0 Changing Audible download extension from .AAX to .MP4

Today using Firefox 93.0 on my Windows 10 home computer I opened the browser to my Audible library on Audible.com and selected a book to download. The browser download wi… (read more)

Today using Firefox 93.0 on my Windows 10 home computer I opened the browser to my Audible library on Audible.com and selected a book to download. The browser download window opened with the book file name but the extension wasn't .AAX but had been changed to .MP4. This did not happen when I used Microsoft Edge nor did this happen on my Windows 10 laptop which was still running Firefox 92.0. Once Firefox upgraded to 93.0 on my laptop I now get the same problem as I get on my home computer.

Audible technical support looked into the problem and found that this change wasn't caused by their servers.

I have discovered that if I change the file extension from MP4 to AAX I can load the audible book into iTunes and sync it over to my iPhone which is able to play the file as an audible book. This indicates to me that the actual AAX file was not converted to MP4. For some reason only the file extension was changed.

I wasn't able to find any setting in the Firefox browser that corrected this problem.

Asked by steven_neal 2 weeks ago

Last reply by sharihk 1 week ago