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  • Archived

Embedded web pages won't display my java scripting on a certain site, but works fine when I view it from the server. How can I fix this so anyone can see it?

I have created a couple of small pages that i have embedded into another web site. The embedded pages wont display on that site in FireFox but works on Chrome with no pro… (read more)

I have created a couple of small pages that i have embedded into another web site. The embedded pages wont display on that site in FireFox but works on Chrome with no problem. How can I fix this so others on FireFox can view these embedded pages? I didn't know it couldn't be displayed until tonight and I have been looking for a fix since I was told. Some may see a solid white box and others see a grey box with a plugin is needed to view this content. However, if I view the pages I created on the server they work fine in FireFox. Just not when embedded into another web site. I'm stumped...

Asked by JeremyChristopher74 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Thread with firefox.exe+0x630b uses 100% CPU 56.0.0.6478 32-bit

My company uses Citrix XenApp 6.5. Sometimes, when a user launches Firefox, nothing happens on the thin client. And the main Firefox process uses around 100% of one serve… (read more)

My company uses Citrix XenApp 6.5. Sometimes, when a user launches Firefox, nothing happens on the thin client. And the main Firefox process uses around 100% of one server core. I have to kill these processes. We are using Firefox version 56.0.0.6478 32-bit. The thread using the most CPU has a start address of firefox.exe+0x630b. Its stack is below. Firefox is running on Server 2008 R2 Enterprise. This issue seems related to the 56 release because it just started for us in the last week. I do not believe anyone is using Firefox add-ons in Citrix. The command in our application shortcut is below. I cannot replicate the issue. This seems to affect about one in ten instances. Once the issue starts happening for a person, it seems to consistently occur for them. For one person having this issue, renaming their cache folder helped: %localappdata%\Mozilla I have not tried this remedy in every case.

"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" http://www.paycomonline.com

ntoskrnl.exe!memset+0x61a ntoskrnl.exe!KeWaitForMultipleObjects+0xd52 ntoskrnl.exe!KeWaitForSingleObject+0x19f ntoskrnl.exe!__misaligned_access+0xbd0 ntoskrnl.exe!__misaligned_access+0x186d ntoskrnl.exe!__misaligned_access+0x1ae7 xul.dll+0x64a6c8 xul.dll+0x6ad770 xul.dll!mozilla_dump_image+0x73fabe xul.dll!workerlz4_decompress+0x21ef55 xul.dll+0x8a9962 xul.dll+0x8a9138 xul.dll+0x5210b3 xul.dll+0x51f6e5 xul.dll+0x51e15f xul.dll+0x51df66 xul.dll+0x51de91 xul.dll+0x51dd42 xul.dll+0x51da1e xul.dll+0x50dd93 xul.dll+0x50dbd8 xul.dll+0x50db0e xul.dll+0x50da0b xul.dll+0x5dae54 xul.dll+0x5d9bcf xul.dll+0x416ebb xul.dll+0x416e79 xul.dll+0x8a6128 xul.dll+0x8a5eb7 xul.dll+0x8a5e6c xul.dll+0x8a4e4e xul.dll+0x8ac1b9 xul.dll+0x9ff69c xul.dll+0x9ff65e firefox.exe+0x1be6 firefox.exe+0x6295 ntdll.dll!RtlInitializeExceptionChain+0x63 ntdll.dll!RtlInitializeExceptionChain+0x36

Asked by aezffo 2 years ago

Last reply by Beerbaron23 2 years ago

  • Archived

Firefox launches with restore session and other issues - multiple users

Since updating to 58.2 over 40 of my users are all expericing the same multiple issues. Firefox always launches with "Sorry, We're having trouble getting your pages back.… (read more)

Since updating to 58.2 over 40 of my users are all expericing the same multiple issues.

Firefox always launches with "Sorry, We're having trouble getting your pages back." even when closing properly and having no other tabs open. (Setting the privacy options as custom and selecting "Clear history when Firefox closes" has solved this issue but it's not ideal for the workplace, users like to have their history.

Firefox is slow and sluggish and often freezes.

If you close firefox and try to launch it again a few seconds later then it wont launch because there's still a version in the background trying to close which can take up to 20 seconds.

The bookmarks toolbar is always hidden on launch. You have to right click and show toolbar to retrieve it everytime.

Because of these issues I've had to put everyone on chrome however I'd really like to get to the bottom of them all to revert back to Firefox.

Thanks

Asked by ac_cloud 2 years ago

Last reply by jscher2000 2 years ago

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My website has been slow since Vr. 52

I've been building a website for the last 5 month for myself and it's quite intensive in code, especially with SVG animations and such. I started coding in December of l… (read more)

I've been building a website for the last 5 month for myself and it's quite intensive in code, especially with SVG animations and such.

I started coding in December of last year, and was using firefox as my base browser and everything was going smoothly. Until however March 13th when V52 of Firefox was released and my browser updated automatically. The site became extremely sluggish (Still functional) but nothing would animate on time. On average there would be 15-20 seconds delays on functions running.

I've had to switch to Chrome to continue my development of the website, but I am still determined to understand why my site no longer works in Firefox. I downloaded Firefox Version 51.0.1 to make sure the site works, and it runs smooth and as it suppose to.

Is it possible to send a link to one of your team developers to look into this further?

I would appreciate any help I can get.

Asked by vridaw 2 years ago

Last reply by philipp 2 years ago

  • Archived

Firefox not loading page elements, no errors or warning on console

I'm very disappointed with Firefox, my website is simply not working, no errors or warnings at the console, just doesn't work... take a look at https://www.dentistinkaty.… (read more)

I'm very disappointed with Firefox, my website is simply not working, no errors or warnings at the console, just doesn't work... take a look at https://www.dentistinkaty.com, it works perfectly in other browsers like Edge, Chrome or Opera, just not working on Firefox... the browser reports to load all objects buy my page looks, well... no style, no pictures... what's going on? I'm building my page according to standards, this makes no sense...

Asked by Guillermo 9 months ago

Last reply by jscher2000 9 months ago

  • Archived

The animation in the banner does not work correctly

Hello, technical support specialists! I created a banner using HTML5 and javascript, but it does not display correctly ... In previous versions of Firefox, everything wor… (read more)

Hello, technical support specialists! I created a banner using HTML5 and javascript, but it does not display correctly ... In previous versions of Firefox, everything works fine, but in the latest version, the banner animation is only done when the cursor moves ... What is it related to and how can I solve this problem?

Asked by fjodor92 2 years ago

Last reply by James 2 years ago

  • Archived

My website doesn't work on Firefox anymore but works on Chrome. How do I fix this so my customers can complet their training with Firefox if they wish to do so?

We offer an online training to our customers that no longer works with Firefox but still works with Chrome. The problem started last week and we haven't been able to reso… (read more)

We offer an online training to our customers that no longer works with Firefox but still works with Chrome. The problem started last week and we haven't been able to resolve it. We can entre on the main page of the training, but cannot visualize the lessons that open in a different window. Can someone please help me with the issue so that we can resolve it as soon as possible ? The people who developped the training for us are no longer in business.

Asked by NadiaF 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

How to fix "The bookmarks and history system will not be functional"

On one of our machines, we get the message > The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. S… (read more)

On one of our machines, we get the message

> The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem.

According to the user, this started after we upgraded the machine to MacOS 10.14 Mojave. We already tried to

  • restart the computer
  • start Firefox in safe mode
  • reinstall Firefox
  • move places.sqlite to have Firefox create a new one
  • create a new profile
  • refresh Firefox
  • granted Firefox full disk access under "System Preferences - Security & Privacy - Privacy"

all without success. I even tried to open places.sqlite with sqlite3, but wasn't able to find any tables, despite the file being +500kb.

The integrity verification of the places database produced the following output:

Task: checkIntegrity - Unable to check places.sqlite integrity: Error: Could not open connection to /home/g001570/Library/Application Support/Firefox/Profiles/scuoog8q.default-1541591890759/places.sqlite: 2153971714

> Task: invalidateCaches - The task queue was cleared by an error in another task.

> Task: checkCoherence - The task queue was cleared by an error in another task.

> Task: expire - The task queue was cleared by an error in another task.

> Task: originFrecencyStats - The task queue was cleared by an error in another task.

> Task: vacuum - The task queue was cleared by an error in another task.

> Task: stats - The task queue was cleared by an error in another task.

> Task: _refreshUI - The task queue was cleared by an error in another task.

This error code (0x80630002) leads me to "NS_ERROR_STORAGE_IOERR". Is this a correct assumption?

I'm wondering whether there are ways to find the original error that caused Firefox to show this error message (like "could not open file xy"), or is there a debug log that can be used to get more information about this problem? What's also puzzling me is the fact that this error persists even with a new profile or a fresh install.

Any help or advice appreciated. Thanks in advance.

Asked by pvitt 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Won't reopen the same tab by clicking a link with target=uniqueIdentifier

On my page, I have code that looks similar to this: <a href='https://www.mozilla.org/' target='mozillaPage'></a>. This should open a new tab once the link was… (read more)

On my page, I have code that looks similar to this: <a href='https://www.mozilla.org/' target='mozillaPage'></a>. This should open a new tab once the link was clicked. Clicking the same link again should open the existing tab. Compare to other browsers, firefox won't reopen the existing tab when the link was clicked again.

Asked by chester.baluyo 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

wrong language installed in the UI.

Corperate softwarw download. so saying download another version is not going to help and it would not fix the issue. so i download the version available Firefox ESR V2.4.… (read more)

Corperate softwarw download. so saying download another version is not going to help and it would not fix the issue.

so i download the version available Firefox ESR V2.4.8 - 2.4.5 (CCK2)

now for some reason it thinks i want FF in french I do not. and i do not have any idea why it chose french.

my location in Germany. my operating language is English. others in the office are German and and have German operating systems and they get FF in German. what gives?

yes i have been to Contenu - Langues - and selected English but as you know that only tells what language to show the pages in and has no bearing on the UI.

so back to the French would it have picked up on my corp. user name? or may family name? which just so happens to be French.

oh expect loads of spelling errors in this as the spell check is working overtime in FRENCH.

BUT FF is going that deep into the user info that is not good. So how do i change the language in the UI.

regards Nick

Asked by nicklouse 2 years ago

Last reply by James 2 years ago

  • Archived

Error 2035 cannot access my large video library - works ok in Safari

Very recently (was working perfectly just a few days ago) my videos (stored on YouTube) will not play from the playlist (shockwave flash) which I have used for many years… (read more)

Very recently (was working perfectly just a few days ago) my videos (stored on YouTube) will not play from the playlist (shockwave flash) which I have used for many years and which is used all over my website with hundreds of videos. Everything still works perfectly with Safari. When I use Firefox, the thumbnail image for each video selected shows up in the display window, but has a horizontal bar with the error message in it (Error #2035) - no more information. All individually-embedded videos from the same source (YouTube) play perfectly. I have made no changes to Firefox and I have made no changes to the flash player.

I refreshed Firefox with no change. Same on all my computers, my website users are calling to complain also. Wesite is http://www.genevalutheran.ch - there are many pages with video playlists on, they all show the error 2035.

Asked by marco3 4 years ago

Last reply by cor-el 4 years ago

  • Archived

backspace doesn't work

Hello, I work in Tech Support, for a company called Xpres in the UK. On our Tech Support 'site, when typing, the backspace button doesn't work 99% of the time. This only … (read more)

Hello,

I work in Tech Support, for a company called Xpres in the UK. On our Tech Support 'site, when typing, the backspace button doesn't work 99% of the time. This only ever happens in Firefox - all other browsers work without issue.

It is as though the cursor is disappearing during typing, even though text is still displayed when typing.

The issue is in an application called 'OSTicket' - nothing else, so i shall contact them also.

If you could help in any way, that would be appreciated.

Many thanks.

Rob Bruckshaw

Asked by robbruckshaw 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Website Slow to Load in Firefox

I have an issue with slow loading pages on several websites, including one I am designing, using the newest Firefox (59.0.1 64 bit). Since I no longer use Firefox as my d… (read more)

I have an issue with slow loading pages on several websites, including one I am designing, using the newest Firefox (59.0.1 64 bit). Since I no longer use Firefox as my default browser I can't say every site is slow, but all that I have tried are. The worst so far has been msn.com which took over 30 seconds to load. I was forced to start using Chrome as my default browser due to the speed issues.

The site I am designing has been heavily optimized using GTMetrix and Pingdom. There is still some more work to do but the load times are consistently below two seconds. When I visit the site on any other browser installed (Chrome, Edge, Internet Explorer, Opera) it is fast and responsive (within 2 seconds) but when using Firefox it takes between 5 to 15 seconds on average to load the site and to load each new page from the site. This is for every page, even after it should be cached.

This a completely new computer built from scratch with a fresh install of Windows 10 Pro and all browsers. There are no plugins installed besides the antivirus. I have tried all of the steps listed in https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems as well as completely disabling my antivirus (Avast Free) and disabling hardware acceleration. This issue is reproducable on every new workstation in our office as well as some desktops at different locations but not my laptop with Windows 10 Home and several Linux distributions. I'm at a loss why this is happening and would appreciate any assistance.

Asked by Bestrafung 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Icons are not displaying properly

Please see attached image. I have latest FF installed on iMac. I had ublock origin, flashblocker, adblock plus, WEBRTC disabled plugins installed. I assumed it was one o… (read more)

Please see attached image. I have latest FF installed on iMac. I had ublock origin, flashblocker, adblock plus, WEBRTC disabled plugins installed. I assumed it was one of those so I disabled ALL plugins, and icons still don't display. Any ideas?

Asked by jiffybandana 1 year ago

Last reply by cor-el 1 year ago

  • Archived

My site will work in all other browers but firefox.

https://www.aibonline.org/en/ You can open this link in chrome, IE and safari but not firefox. Firefox can't seem to find our security certificate but all the other bower… (read more)

https://www.aibonline.org/en/

You can open this link in chrome, IE and safari but not firefox. Firefox can't seem to find our security certificate but all the other bowers can. Is there something we're missing?

Asked by Amy9 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

firefox showing alter text in images when loading for a few seconds but not by other browsers

Im a developer when loading a web page firefox first load the alter text and then load the images where as other browsers load the images first.I have check with couple … (read more)

Im a developer when loading a web page firefox first load the alter text and then load the images where as other browsers load the images first.I have check with couple of sites same issue is happening.Alter text appeared for around for 1sec and load the image.but for other browsers it is ok.how can i overcome this issue My internet connection is also a good one

Asked by Charith424 1 year ago

Last reply by cor-el 1 year ago

Mozilla Firefox does not work when disabling the encryption key TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA (0xc014)

Dear Mozilla team, We are a company that develops web systems. The customer’s security service asks us to close all old encryption keys on the server in order to avoid sy… (read more)

Dear Mozilla team,

We are a company that develops web systems. The customer’s security service asks us to close all old encryption keys on the server in order to avoid system vulnerabilities and use only new keys. We disabled most of the old keys and the system works fine on all browsers. As soon as we turn off the encryption key TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA (0xc014), then all web systems stop working through the Mozilla Firefox browser. (At the same time, everything works correctly on other browsers). The Mozilla Firefox Documentation says that this browser supports new encryption keys and can work without old encryption keys. Link (https://wiki.mozilla.org/Security/Server_Side_TLS). Also on our server are included all the necessary encryption keys for Mozilla Firefox to work.

Do you have any ideas on how to solve this?

Asked by yulyan.karpiy 2 months ago

Last reply by dkeeler 2 months ago

  • Archived

Force clean reload

Hi, I use firefox as main browser for developing and I got problem with its cache. changes in code are not visible automatically, firefox keeps files in chache. So it hap… (read more)

Hi, I use firefox as main browser for developing and I got problem with its cache.

changes in code are not visible automatically, firefox keeps files in chache. So it happens, that I make some change and it takes long time, when the effect show. I am now compensating it by Test pilot Containers modules, but it is not much comfortable, to have one page loaded 5 times and after any small change trying to refresh all tabs, if some of them will reload propertly.

Also, I know the CTRL+F5 and CTRL+SHIFT+R shortcuts, but it does nothing. It will not do the clean reload, it again takes cached files.

So, any other shortcut/way, how to force a tab to get purely loaded from server?

Thanks :)

Asked by Zorak 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Error code: SEC_ERROR_REVOKED_CERTIFICATE

please refer to www.pufftuff.net I use the plugin wp encrypt and recently renewed the certificate. The site shows up in chrome but not firefox, please help. Error code: S… (read more)

please refer to www.pufftuff.net I use the plugin wp encrypt and recently renewed the certificate. The site shows up in chrome but not firefox, please help.

Error code: SEC_ERROR_REVOKED_CERTIFICATE

Asked by mulligan101 2 years ago

Last reply by philipp 2 years ago