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  • Solved

Add-Ons don't work; Apple MacBook Air M1

When I wan't to use add-ons in Firefox for Mac, they just don't work. I can install them but they do not open. I have tried re-installing Firefox, installing the Firefox … (read more)

When I wan't to use add-ons in Firefox for Mac, they just don't work. I can install them but they do not open. I have tried re-installing Firefox, installing the Firefox Beta (which supports Apple Silicon but crashed a lot) and restarting my computer, as well as re-installing the Add-Ons. Nothing works. How can I fix this?

Asked by aaronkurz6 6 days ago

Answered by Tom J 6 days ago

  • Solved

Firefox Relay

I've started using the beta version of firefox relay. I was wondering if the same alias can be used for multiple different websites? I have used it to login to one websit… (read more)

I've started using the beta version of firefox relay. I was wondering if the same alias can be used for multiple different websites? I have used it to login to one website already. Can I use the same alias for another website?

Asked by anantvisaria 3 hours ago

Answered by TyDraniu 3 hours ago

  • Solved

Amazon Affiliate Links are not showing up on my site in Firefox

I add Amazon Affiliate links to my website and they are not showing up in Firefox. They show up fine in Chrome, Edge and Safari. Here is an example for one of my pages -… (read more)

I add Amazon Affiliate links to my website and they are not showing up in Firefox. They show up fine in Chrome, Edge and Safari.

Here is an example for one of my pages - http://campcampsite.com/camp-cookbook/

All I see are blank squares..

Help!

Asked by ezhome 20 hours ago

Answered by cor-el 17 hours ago

  • Locked

Accidentally deleted bookmark folders

With the 'Show all Bookmarks' page open on my MAC desktop monitor screen i accidentally deleted all of my bookmark folders (listed alphabetically) following those beginni… (read more)

With the 'Show all Bookmarks' page open on my MAC desktop monitor screen i accidentally deleted all of my bookmark folders (listed alphabetically) following those beginning with the letter 'P'. I am in REAL trouble unless i can restore those deleted folders to the active list.

i tried following the suggestion that i open up my 'profile' in 'Library' and i found the deletedbookmarks file. But that file seems just to list deleted bookmarks by recent dates.. Whereas I need to restore the list of deleted bookmark FOLDERS to my active bookmark list and status.

I hope someone can help me. I'd be willing to provide a telephone number, though I guess that's generally inadvisable. Otherwise my e-mail address -- which you may already have -- is xxxxxx@xxxxxxxxxx.xxx

Thank you for any help.

Peter Cook

(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

Asked by ppacook 20 hours ago

Last reply by cor-el 19 hours ago

  • Solved

Booklmark Folders accidentally feleted

I had 'Show All Bookmarks' on my screen and accidentally pressed delete, which deleted all of my Bookmark folders ( arranged alphabetically) after the ones beginning with… (read more)

I had 'Show All Bookmarks' on my screen and accidentally pressed delete, which deleted all of my Bookmark folders ( arranged alphabetically) after the ones beginning with the letter P. How do i restore the remaining folders to the active list??

Asked by ppacook 20 hours ago

Answered by cor-el 20 hours ago

  • Solved

Blank Unclickable Area at the Top of the Screen - Firefox Windows 10

The top of the Firefox screen disappears including the Menu, URL and the Bookmark bars, and is covered by a white un-clickable area. If Outlook is the window below Firef… (read more)

The top of the Firefox screen disappears including the Menu, URL and the Bookmark bars, and is covered by a white un-clickable area. If Outlook is the window below Firefox and the location where the close "X" in Firefox is clicked, Outlook will close.

The solution discovered is to reboot Windows. I have also tried uninstalling and reinstalling Firefox with a new downloaded version, and running sfc /scannow, but these were not successful. A few times, the same problem was seen in Chrome and it may be a Windows issue and not a Firefox bug. The problem is typically seen once or twice a day. It is not a problem that turning off full-screen will solve.

One post with this problem was found on a search from 2017 but the thread was closed.

Any suggestions for a permanent fix would be most welcome.

Asked by mrorecklin 1 day ago

Answered by mrorecklin 19 hours ago

  • Solved

Bookmarks Toolbar Open in New Tab

Is there a way of setting up Firefox so that when I Left-Click on an entry in the bookmarks toolbar it opens the page in a new tab? I know I can Right-Click and choose fr… (read more)

Is there a way of setting up Firefox so that when I Left-Click on an entry in the bookmarks toolbar it opens the page in a new tab?

I know I can Right-Click and choose from the pop-up menu to do it, but I keep forgetting.

Thanks, Jim

Asked by jimsmith93 1 day ago

Answered by Scribe 1 day ago

  • Solved

can't open inbox

When I click on the log in button on the Telstra webmail page it just hangs with three flashing dots and the page never displays. I have cleared cache and cookies and rem… (read more)

When I click on the log in button on the Telstra webmail page it just hangs with three flashing dots and the page never displays. I have cleared cache and cookies and removed all tracker protection to try to fix this but still no joy.

Asked by davidscholes58 1 day ago

Answered by davidscholes58 8 hours ago

  • Solved

page crash

Hi, web pages often crash with the page below. This is happening since less than a month ago. Before, the same pages (i.e. ebay.com login page) didn't. Any idea? Thanks … (read more)

Hi, web pages often crash with the page below. This is happening since less than a month ago. Before, the same pages (i.e. ebay.com login page) didn't. Any idea? Thanks

Asked by renato.comes 1 day ago

Answered by FredMcD 1 day ago

  • Solved

Firefox cannot find profile after copying from other computer

I followed the instructions on the support pages to transfer my profiles from an old W7 laptop to a new W10 one. After the copying of the profiles to the correct location… (read more)

I followed the instructions on the support pages to transfer my profiles from an old W7 laptop to a new W10 one. After the copying of the profiles to the correct locations neither Firefox nor Thunderbird would start complaining that they could not find the profiles.

What I did (same thing for Thunderbird) 1. Opened Firefox troubleshooting on the old W7 laptop, opened the profile folder. 2. Closed Firefox 3. moved two levels up 4. copied the Profiles folder to a usb drive.

On new W 10 laptop 1. Opened Firefox troubleshooting on new W10 laptop, opened the profile folder. 2. Closed Firefox 3. moved two levels up 4. renamed the existing Profiles folder to Profiles OLD 5. copied the Profiles folder from the usb to the same correct location on the new laptop

When I tried opening Firefox on the new laptop it would not open complaining that it could not find the profile. Firefox had opened correctly previously.

Then when I renamed the moved Profiles folder to Profiles NEW and renamed Profiles OLD to Profiles, Firefox opened normally on the new laptop.

Identical procedure and result with the Thunderbird profile transfer.

What should I do?

Thanks.

Asked by MaybeYou 1 day ago

Answered by MaybeYou 20 hours ago

  • Solved

Unable to access a particular website

Starting just today, I am unable to access the Barnes and Noble website via Firefox. But I can access it with other browsers. When I attempt to navigate to Barnes and Nob… (read more)

Starting just today, I am unable to access the Barnes and Noble website via Firefox. But I can access it with other browsers. When I attempt to navigate to Barnes and Noble, a screen with the following error messages appears.

Access Denied You don't have permission to access "http://www.barnesandnoble.com/" on this server.

Reference #18.84973017.1606924540.4719

Asked by wwkirk 1 day ago

Answered by wwkirk 1 day ago

  • Solved

Error: Access Denied. You don't have permission to access

I can't access https://www.barnesandnoble.com/ without getting the following error message: Access Denied. You don't have permission to access "http://www.barnesandnoble.… (read more)

I can't access https://www.barnesandnoble.com/ without getting the following error message:

Access Denied. You don't have permission to access "http://www.barnesandnoble.com/" on this server.

I've tried to clear the history/cache and also turned off vpn.

It just happened, it was working a few moments ago.

Any help is much appreciated!

Jojo

Asked by joken674 2 days ago

Answered by cor-el 1 day ago

  • Solved

Loging into American Express Account

When I try to log into my AMEX account with FF, nothing happens. The screen refreshes itself, but no log in, and no error or other kind of message. I have entered my Us… (read more)

When I try to log into my AMEX account with FF, nothing happens. The screen refreshes itself, but no log in, and no error or other kind of message. I have entered my User Name and Password manually and using Auto fill, no success.

Logging into my AMEX account on Edge and Chrome, works fine.

Suggestions?

Asked by rcferris1 2 days ago

Answered by FredMcD 21 hours ago

  • Solved

Picture drag and drop no longer works

Firefox version - 82.0.03 64bits I applied the -no-deelevate fix when I last upgraded and that worked ok Yesterday I ran Windows update - always a bad idea I know - and … (read more)

Firefox version - 82.0.03 64bits

I applied the -no-deelevate fix when I last upgraded and that worked ok Yesterday I ran Windows update - always a bad idea I know - and fixed the problems that caused, but now Firefox will no longer allow picture drag and drop. This IS a firefox issue because Chrome still works ok without any elevation command.

I have also done this: browser.launcherProcess - turn off, then turn back on

Any ideas please ?

Asked by tony165 2 days ago

Answered by tony165 2 days ago

  • Solved

Captcha has stopped working

A few days ago I found that Captcha was not working in Firefox on a Mac. I click on the relevant squares but get a new screen to work on. It just goes on and on and no … (read more)

A few days ago I found that Captcha was not working in Firefox on a Mac. I click on the relevant squares but get a new screen to work on. It just goes on and on and no matter how many screens I complete it won't let me through. It works fine on other browsers.

I hate Captcha and can't understand why webmasters can't use a better system to check that a viewer is a real person.

Is anyone else having this problem?

Asked by eddleetham 2 days ago

Answered by FredMcD 2 days ago

  • Solved

New Home page logo - get rid of.

New logo at top of home page. What's the quickest/easiest way to get rid of it ? Rant: Why did someone think it was a good idea to put a massive logo at the top of the ho… (read more)

New logo at top of home page. What's the quickest/easiest way to get rid of it ?

Rant: Why did someone think it was a good idea to put a massive logo at the top of the home page ? It serves no practical purpose and it forces link icons down so you now have to scroll "!!"!! There's always ******* one isn't there !!? - someone with a crap idea who thinks the world needs to see it. How many hrs worldwide is going to be wasted today by people like me trying to undo this crud ? This isn't the first time some ignorant little ******* has forced their crap on firefox end users.

Asked by Bob 2 days ago

Answered by cor-el 2 days ago