Firefox background process won't close, and blocks restarting. (Windows 10)

Our Firefox sometimes stalls, and if we try to exit, to start fresh, it won't reopen, because there is a firefox process still running. The click to close Firefox has no … (read more)

Our Firefox sometimes stalls, and if we try to exit, to start fresh, it won't reopen, because there is a firefox process still running. The click to close Firefox has no effect on this background process. Taskmaster sometimes shows firefox processes, which can be closed, but that doesn't get everything. Sometimes a total hard shutdown resolves it.

Asked by dicknjillwilliams 1 day ago

Bluehost login page not rendering properly

Starting 4 or 5 days ago when entering https://bluehost.com in the URL field, the landing page for Bluehost stopped rendering properly. I cleared ALL browsing data withou… (read more)

Starting 4 or 5 days ago when entering https://bluehost.com in the URL field, the landing page for Bluehost stopped rendering properly. I cleared ALL browsing data without fixing the problem. Trying to open Bluehost in a private window did not fix the problem. Only opening Firefox in Safe mode solved the problem. After opening in Safe mode, I disabled performance enhancement including hardware acceleration - problem not fixed. The Bluehost landing page renders properly in Chrome, Edge and Opera.

Asked by DrJ68 1 day ago

Unable to connect screen

This morning Firefox stopped working for every website I attempted to access. The window shows the "Unable to connect" error. I'm currently using Edge for the Mozilla si… (read more)

This morning Firefox stopped working for every website I attempted to access. The window shows the "Unable to connect" error. I'm currently using Edge for the Mozilla site help pages. I've tried many of the help article procedures, including: 1) Removed and re-added Firefox in the Windows Defender Firewall settings; 2) Scanned PC for Malware (Webroot SecureAnywhere, CE25.1), no threats detected; 3) Cleared recent history from Firefox. 4) Opened Firefox in Troubleshooting Mode but the problem persists. 5) I've also set the Network settings to "no proxy". Windows settings is set to automatically detect settings Firefox was working last night when I was installing an old version of Quicken 2015 (off-line/non-network installation). What's my next step?

Asked by Jim 1 day ago

I am unable to add my own wallpaper for the new tab in nightly while my friend is able to.

He said its down to some update which for some reason I dont have but in the attached image, he is able to add his own wallpaper in nightly but I am not for some reason. … (read more)

He said its down to some update which for some reason I dont have but in the attached image, he is able to add his own wallpaper in nightly but I am not for some reason. Would love some support

Asked by carbengenshin 3 days ago

Last reply by TyDraniu 3 days ago

Firefox crashes!

Today Firefox crashed twice and a Tab crashed once! What's going on with Firefox? It's especially disurbing to have it crash during a long video and then you have to find… (read more)

Today Firefox crashed twice and a Tab crashed once! What's going on with Firefox? It's especially disurbing to have it crash during a long video and then you have to find where you left off.

Asked by Wayne Carpenter 5 days ago

Last reply by TyDraniu 5 days ago

firefox crashing in troubleshoot mode and even after removing .mozilla

the crash report ID is dd1e4f07-c2e0-4372-be7f-e82820250128 this is odd, Laptop was running linux mint, i beleive 20. mate. i reinstalled to the latest 22 and then copied… (read more)

the crash report ID is dd1e4f07-c2e0-4372-be7f-e82820250128 this is odd, Laptop was running linux mint, i beleive 20. mate. i reinstalled to the latest 22 and then copied over my .mozilla folder since then FF has been crashing. so i opened it in troubleshoot mode and it still crashed. so i moved .mozilla over and let FF recreate it and its still crashing.

im not sure where to go from here.

here is the crash report. https://crash-stats.mozilla.org/report/index/dd1e4f07-c2e0-4372-be7f-e82820250128

Asked by keith stone 3 weeks ago

Last reply by keith stone 5 days ago

Update today seems fishy

Long story short (as possible): Windows 11 Home, Firefox version 135.0, File version 18.5.0.0, Product version 18.05 Opened Firefox first thing as soon as PC was turned… (read more)

Long story short (as possible):

Windows 11 Home, Firefox version 135.0, File version 18.5.0.0, Product version 18.05

Opened Firefox first thing as soon as PC was turned on today. Immediately prompted for an update. It's Mozilla/Firefox. I didn't question it. I did the update and it asked me to download a file. "I trust Mozilla. OK". It downloaded a Firefox Installer.exe file. The same as the one I installed back in 2022 when I set up this PC. I noticed it was a duplicate because (1) followed the file name. "Odd, but okay...it's Mozilla/Firefox. I trust it"

Then I tried to use Firefox and no matter what website I tried to go to I got a "Gah. Your tab just crashed" on the page. It had "Restore crashed tabs" options but nothing worked. All led back to "Gah. Your tabs..." Thinking about the same Installer.exe file and its (1), I checked the Firefox update history. Nothing for today. I then opened the Properties of the original 2022 Installer.exe and the one today. All were the same except 1) - the 2022 file is 325KB and the (1) file from today is 364KB, and 2) - under Digital Signatures, the Digest algorithm is "sha1" in the 2022 file and "sha256" in the (2) file from today.

I didn't know this Ask a question/forum was here or I would have inquired here first. Instead I turned to Reddit's Firefox group using my phone before I did anything on my PC. I spec'd out the details of the day and was assured by two people to do a restart of Firefox. So I did. Yup, that seemed to fix the issue. And off I went with the stuff I'd originally had in store for my day. Until I had different/unrelated need to view my Downloads and I see a FireFox Installer(2) that must have crept in when I did the restart. There was no notification/prompt or request to allow. It just showed up and I wouldn't have known about it unless I checked my Downloads folder.

Until someone tells me otherwise, I'm staying off Firefox. Two .exe Installer files downloaded for a simple update? One which I authorized/allowed but the other sneaking in when I restarted Firefox? Not to mention the tabs not loading until I did the restart which if legit needed, Firefox didn't prompt me to do? That doesn't sound like normal Mozilla/Firefox behaviour. None of today's events do.

So...is this fishy like I think it is? Fishy or not, what's the best thing to do? I'm okay with computers but DEFINITELY NOT an expert. Hence me being here and asking what to do. Guidance needed. Help?

I wrote out the OS details and specs of the browser. I think that's all that anyone would need but if I'm wrong, don't hesitate to ask for more.

Thanks folks.

Asked by Jarod1941 1 week ago

Why does Firefox keep crashing on my system?

Description: Firefox suddenly stopped working and now it crashes every time I try to open it. I've tried reinstalling from the Microsoft Store and the website, , but noth… (read more)

Description: Firefox suddenly stopped working and now it crashes every time I try to open it. I've tried reinstalling from the Microsoft Store and the website, , but nothing seems to fix the issue. Has anyone experienced this, and what solutions worked for you?

Asked by Larry Josh 1 week ago

Update # 135.0 causing crash

Mac mini late 2012 running OS 10.15.7 Downloaded most recent Firefox update (135.0). Since then have experienced streaming site (Netflix, Amazon Prime Video, Max) freez… (read more)

Mac mini late 2012 running OS 10.15.7 Downloaded most recent Firefox update (135.0). Since then have experienced streaming site (Netflix, Amazon Prime Video, Max) freezing during watching film and then whole computer freezing and crashing so that I need to reboot the computer. Has anyone else reported this problem? What can I do to solve the problem?

Asked by Radar_Iridium 1 week ago

FF slow

I'm very frustrated with FF. It's running slow. Downloads are slow etc. I've tried everything that FF has recommended up to and including "refresh" with no effect. It's … (read more)

I'm very frustrated with FF. It's running slow. Downloads are slow etc. I've tried everything that FF has recommended up to and including "refresh" with no effect. It's getting to the point I'm considering not using FF. Does anybody have any suggestions?

Asked by arejfour 1 week ago

Last reply by arejfour 1 week ago

Frequent Firefox Crashes - Need Urgent Help

Hello Firefox Community, I'm experiencing persistent browser crashes across multiple scenarios, even after trying troubleshooting steps like: Enabling troubleshooting mo… (read more)

Hello Firefox Community, I'm experiencing persistent browser crashes across multiple scenarios, even after trying troubleshooting steps like:

Enabling troubleshooting mode Disabling hardware acceleration

These crashes occur randomly on various websites, including YouTube and other random sites. Crash Identifier: bp-46035541-a068-4959-8626-85ff60250210 Could you help me diagnose and resolve these frequent crashes? I've attempted basic troubleshooting but need additional guidance. Additional information that might help:

What browser version are you using? Have you experienced similar issues? Any specific steps you recommend to identify the root cause?

Thank you for your assistance!

Asked by l.seban.seban 1 week ago

Lagging site in firefox only

I was directed to use firefox this particular website' parmaracademy.in But the lagging issue is too much. So I tried using troubleshoot mode and then the site worked fi… (read more)

I was directed to use firefox this particular website' parmaracademy.in But the lagging issue is too much. So I tried using troubleshoot mode and then the site worked fine. Since then, I have removed every extension, add ons and default settings, removed harward acceleration. Even uninstalled and reinstalled yet no help but works perfectly fine in Troubleshoot mode. Please help!!

Asked by Himanshu Agrawal 1 week ago

Laggy google docs :(

When using firefox, and only when using firefox, I experience quite a lot of lag when using "google docs" (https://docs.google.com) and only when using "google docs", eg.… (read more)

When using firefox, and only when using firefox, I experience quite a lot of lag when using "google docs" (https://docs.google.com) and only when using "google docs", eg. this does not apply to, say, MS Word or google presentations.

Like I said this only applies to firefox, meaning google chrome and microsoft edge both work fine.

Here are some of the troubleshooting steps I've tried, without success:

  Launching in troubleshooting mode
  Disabling 0-RTT
  Disabling hardware acceleration

These issues do not appear on my machine at home, which also uses firefox, that however is a different version of Windows, an AMD cpu and a dedicated GPU instead of integrated, so idk if that narrows it down even one bit...

The computer on which the issues appear on is a HP Spectre x360 14, which if you don't want to search it up means I have 32gb of RAM @ ~7500MT/s, and an Intel Core Ultra 7 155H as my CPU.

I'd love to keep using firefox without having to fire up chrome every time i need to write/edit a document, which, as a student, is quite often...

Thanks a lot!

Asked by Henry62 1 week ago

Last reply by jonzn4SUSE 1 week ago