Firefox Support Forum

Basically, firefox only opens new tabs. If you click on anything in the side menu, nothing happens. Of course, I tried reinstalling the program. I also tried clearing cache, refershing firefox as it was suggested in help pages. I also tried starting firefox in troubleshooting mode but it crashed and won't open in that mode. Although it opens in normal mode.

• Other browsers (Chrome and Opera) are working well.

Crash ID: bp-ea57ccf0-5b49-4e3a-8921-d8b160211217

Hello, After FireFox update on 2-4-2022, FireFox crashes in seconds after startup and uninstall & reinstall does not help. I tried the uninstall & reinstall several times now. I am very frustrated. I have been using FireFox browser for many years not and have many bookmarks that I don't want to lose. Please help.

Frequent crashes. I've run Onyx. Reset extensions. Reinstalled firefox. I've been using google maps frequently, so I switched to safari and that crashed too. Trying chrome now -- no problem yet. I'm wondering if GPU is at fault. I've ramped up cooling based on GPU. Still crashing. Tried holding down D and option D to test ram but I just get a command line on a non-responsive screen.

Model Name: Mac mini

 Model Identifier:	Macmini6,2
 Processor Name:	Quad-Core Intel Core i7
 Processor Speed:	2.6 GHz
 Number of Processors:	1
 Total Number of Cores:	4
 L2 Cache (per Core):	256 KB
 L3 Cache:	6 MB
 Hyper-Threading Technology:	Enabled
 Memory:	16 GB
 Boot ROM Version:	424.0.0.0.0
 SMC Version (system):	2.8f0

Hi, I'm very lost as to why Firefox has suddenly starting crashing on me very frequently over the past 3 or so days, after Firefox's latest update. I first noticed it when I tried watching streams on Twitch, then I also noticed it on YouTube, and then when casually browsing Reddit. I've gone through all the troubleshooting steps:

• I've made sure Windows is up to date
• Firefox is up to date
• My drivers are all up to date
• There are no viruses/malware/any issues with my firewall settings and computer security, I've tested and checked everything
• The crashes DO still happen in Troubleshooting Mode
• I've checked my RAM using Windows Memory Diagnostic for errors and there are none
• I've refreshed Firefox, I've cleared my cache, I've done an entire clean uninstall and reinstall of Firefox
• I'm able to watch streams, videos, and browse Reddit just fine on my other devices and on Google Chrome. This is only an issue I'm encountering with Firefox, which is super disappointing because I've never had a single issue in the past several years I've been using it as my browser ):

I've submitted so many crash reports because it's been crashing so often, but here's the Report ID of the most recent: bp-0b0dac91-ec69-4c9e-a8c0-a622b0220116

I'm so confused and have no idea why this is happening. Any help at all would be greatly appreciated. Thanks!

Greetings,

For a few months I've been experiencing consistent crashing in Firefox 95.x versions. At first the crashing happened "randomly" while browsing Facebook, but I eventually identified a pattern and learned that the crashes would happen when a Facebook 3D photo attempted to render in the feed.

Since then, I'm able to consistently reproduce the same crashing issue by opening Google Maps and launching street view. The crash happens immediately when street view attempts to load (unsuccessfully). This happens even with all plugins disabled.

Unfortunately I've had to failover to Google Chrome due to the stability issues in Firefox, though I would like to return to Firefox if this issue can be resolved. The issue does not present itself in other browsers.

I'm currently on Firefox v95.0.1 64-bit on MacOS Catalina 10.15.7, and my GPU is an integrated Intel HD Graphics 4000 1536 MB with a dedicated NVIDIA GeForce GT 650M.

Thanks for your support.

bp-bf9d7385-35e1-43bb-95b2-9e2550220105 1/5/22, 4:43 PM

bp-e43e2ef0-e2d9-424e-ac9b-6c7a90220105 1/5/22, 4:37 PM

Firefox crashes when attempting to view google maps street view. I have completed refresh, uninstall and reinstall. Went back to older version ESR to try that with no luck

The past week or two it has been acting haywire and crashing daily. I uninstalled, re-installed, re-started computer. Nothing helps. I have attached picture of error message. windows 10 firefox version 92

https://imgur.com/a/L0JnN4P

picture crash report

Hello team,

My firefox has a crash issue. I'm running on Macbook Pro OSX Big Sur 11.6

My issue has happened on other osx versions as well .

My browser will crash with no warning. When this happens, all of my windows are forgotten when I reopen. I've read common issues and I don't find any problems with plugins or anything like that. Also, I have to reset my search engine to google, because for some reason the crash screws up my default search engine.

When I close firefox myself and reopen, it remembers all of my settings, including history and previous session windows, and search engine preference.

Any insight? Thank you,

Ben

FireFox started crashing at FireFox launch. Tried reboot, tried refresh, uninstalled and re-installed, tried Safe Mode. Thought it was a new extension, but apparently not.

Windows 7

Hi all, first time poster,

Very frequent firefox crashes has rendered the program almost useless, seems to continue to get worse as well. Minimal plugins enabled. Crashes still occur in Troubleshoot mode. No third party modules. Have also played around with performance mode. All continues to happen, in fact happened on this tab as I was typing this. Below are my recent crash reports. Any assistance - or if I need to post additional info - is appreciated. Thanks!

bp-a52d10a0-33fe-4022-87f0-307a00220110 1/10/2022, 11:07 AM View bp-ea991101-6f2e-44df-b51a-0fab20220110 1/10/2022, 11:07 AM View bp-7bc4f06d-7cc5-4427-b3eb-526ca0220110 1/10/2022, 10:59 AM View bp-760aab6b-de0d-4a64-bd45-f60bb0220110 1/10/2022, 10:59 AM View bp-5bea206e-317c-4e53-ab9a-803370220110 1/10/2022, 10:59 AM View bp-77c85e8e-5706-425a-8682-bd4b60220110 1/10/2022, 10:59 AM View

So i downloaded firefox from the website... it doesnt even open! i tried to reinstall which didnt solve the problem.. then i uninstalled and installed it from the MS Store... it opened once and i used it for a day, but then the next day.. it again crashed and didnt open.. i didn't have extensions nor any themes. PLease help.. i used it everyday in win10... but in win11, edge or chrome is the only option.. pls fix it ASAP

newest version kept crashing various pages I regularly visit. Uninstalled and then installed older version and keeps happening even though NO addons or even any bookmarks anymore.

This is my error code: bp-b9b9c80e-b9ae-42f4-9dff-b2ee00211028

On certain websites, for example unsplash as described in the error code, Firefox always crashes. First the whole window including the menu bars will flash white and then it will crash... Opening in troubleshoot mode will lead to the same result.

Thank you if you can help me.

Here are some crash report IDs:

bp-b62fab6a-df71-4382-bea5-d03050211024 bp-91a966b5-2a88-4712-b169-8f8dc0211024 bp-b8403004-faf3-4e38-a07d-201230211024 bp-666b6fbf-ecf4-4085-9ac8-58dae0211024

https://crash-stats.mozilla.org/report/index/711afc4a-b3ab-4c6d-8aec-7dd660211214

kindly check this link. this is crashed report.

This has been a persistent problem for me. I first posted about it here. Since then problem has gotten progressively worse - the number of scenarios where the freeze happens has expanded and the frequency has increased. The gist of the problem is that Firefox freezes: a white transparent overlay appears over the window, the interface stops responding and no crash report is generated.

When it happens:

1) When calling any sort of context menus and dialogs. It first began to happen when interacting with autofill menus for input forms, but now it happens with any context menu - input forms, file save dialogs, menus in the menu tab and even the right click context menu.

2) When opening new windows (notably NOT new tabs) such as when opening a private browsing window, bookmarks window, download history window or when using the picture-in-picture option on Youtube.

How frequently it happens:

The frequency appears to be random and not specific to any website. It used to happen after about an hour of browsing, but after I attempted a clean reinstall of the browser (see below) the frequency increased dramatically and I am now lucky to get half an hour of browsing before it restarts.

What I've tried so far:

1) Looking for problematic extensions. Running Firefox in safe/troubleshooting mode seems to prevent the issue, so I started disabling extensions one by one. Ultimately though, even with all extensions disabled outside of safe mode, the issue persists. Reinstalling the browser without installing any extensions also does not resolve the issue, so any extension-related problems are seemingly ruled out.

2) Tracking memory and CPU usage. Nothing abnormal there - I have 16 GB of memory and Firefox rarely goes over 5. Just in case, I also increased the page file size on the main drive where Firefox is installed and enabled page files on all local drives (it was disabled for 3 out of 6 for some reason). This also didn't resolve the issue.

3) Refreshing Firefox. This did nothing except cause the 'Oops, there was a problem restoring your session' tab to first start appearing. Before the refresh that didn't used to happen at restart.

4) Disabling hardware acceleration. No effect.

5) Removing bookmarks. I had a very large number of bookmarks saved so I tried removing all of them. The issue persisted.

6) Deleting the places database. No effect.

7) Deleting the session restore files. This has been the most interesting option. Deleting the session restore files DID stop the freezing... until it came back again in a couple of days. Deleting the session files again after that did not make the issue go away again.

8) Doing a complete reinstall of the browser. I uninstalled Firefox from the Control Panel, then went into the AppData folder and manually removed any references to Firefox. After that I installed the latest version of the browser and refrained from syncing the new instance with my Firefox Account, or installing any extensions. Even with that, the issue persists.

9) Checked for hardware problems. Tests of RAM and the SSD on which Firefox is installed produced no errors. The issue also persisted through a GPU upgrade. Barring some arcane motherboard or CPU issue, I think hardware problems are ruled out - and it seems unlikely that a motherboard or CPU hardware issue would affect Firefox and only Firefox.

Please help, this is an extremely frustrating problem and

I dont knows what happening but my Mozilla still crashes no matters what. Refreshing doesnt help. Opening in Helping Tool crashes too. Aplication working for 2-3 seconds in both situations. ID: bp-94ac7ca8-275b-48a3-b8ad-27f7e0211119

I'm having an issue where Firefox (Linux, 96.0.3) will crash after it's been running for a while but no crash report is generated. This is on an older Intel NUC with 2GB RAM running Clear Linux and intended to be used as a digital sign. No other applications are running. There is only a single tab loading a single page from localhost. No extensions are installed. The page is a simple layout using CSS grid. Javascript is used to create a slider with four slides, to cycle through a series of videos hosted locally, and periodically check for content updates. Below is the JS in it's entirety.

My feeling is that it's a memory issue, possibly to do with the video playlist, but I've been monitoring memory usage via about:performance and the tab with the sign has never used more than about 5MB. I've also been monitoring the system resources via htop and I've never seen it go higher than about 1000MB. How can I track down this issue?

Thanks in advance!

<script>

   const swiper = new Swiper('.swiper', {
       autoplay:{delay:10000},
       loop:true,
       effect: 'fade',
       fadeEffect:{crossFade:true}
   });
   
   let video = document.querySelector('video'),
       source = video.querySelector('source'),
       vids = Object.values(JSON.parse('!getVideos')),
       i = 1; //start at 1 instead of 0 because the first is already playing
       
   video.addEventListener('ended', function(){
       source.src = vids[i++];
       if(i == vids.length) i = 0;
       video.load();
       video.play();
   });
   
   //check for content updates
   let seconds = 60,
       lastUpdate = null;
       
   setInterval(() => {
       let req = new Request('~6'),
           headers = new Headers();
           
       headers.append('cache-control', 'no-store, must-revalidate');
       
       fetch(req, {method:'GET', headers:headers})
           .then(response => response.json())
           .then(data => {
               let updated = JSON.stringify(data)
               if(lastUpdate === null) lastUpdate = updated;
               
               if(lastUpdate !== updated) location.reload();
               
           }).catch(console.error);
   }, (seconds * 1000));

</script>

I just installed firefox on a brand new Windows 11 PC and Firefox continually crashes. I did a clean install and still I can't go a couple of minutes without a tab crashing.

Here are a bunch of the most recent: 44ff3780-ddbd-4fa7-88a3-a606a364988b 3b24eea5-9a72-46dd-a635-273a20269eb3 056a49bf-0388-4b16-ab5e-9e023ebfb3d8 08b199d3-9631-4cfe-9b3b-44a8869c3949 02cf78b7-9c94-4905-9c0e-49e38998453f 66220c6a-3466-4fed-b394-f8d00a0cdee5 26c2bfba-1f66-4257-b4a5-76ac54a7dc65 532a5cda-40b2-4dff-aae9-2bb387e5d64f 32670407-0436-47f1-9728-ac9730a3b320