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Firefox crashes all the time - tried refresh, safe mode, disabling hw acceleration. Reinstalled multiple times including earlier version.

Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes ask… (read more)

Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes asking to send the crash report and to restore the tab. I click yes and it crashes again with the same window. Sometimes if i reboot it all of a sudden works. But literally everyday when i log on for the first time it crashes, then i reboot and sometimes it crashes, and then sometimes on the second reboot it just works somehow. I have tried installing earlier versions, refreshing firefox, starting in safe mode etc.

Here are a few of the crash IDs that were submitted successfully (others failed to submit). Thanks for your help.

bp-184c9810-753f-4c95-8ab9-7bdbf0201123 bp-9dd6128c-efde-48d2-8a60-cca8b0201123 bp-838ee5a6-c78d-441d-a830-78be20201123 bp-cad59347-bdef-48a8-9965-742960201123

Asked by dan.kline 2 hours ago

Last reply by FredMcD 20 minutes ago

firefor homepage is not effective

when i open about:support, i find "MOZ_CRASHREPORTER_RESTART_ARG_1 http://bao7.gndh333.top"。this make that when i open the firefox, it will open http://bao7.gndh333.top … (read more)

when i open about:support, i find "MOZ_CRASHREPORTER_RESTART_ARG_1 http://bao7.gndh333.top"。this make that when i open the firefox, it will open http://bao7.gndh333.top as the Homepage ,how to delete that?

Asked by gejikun 1 month ago

Last reply by 1912371473 2 weeks ago

Crashing..

Hi. Firefox browser crashing and taking my computer down :-( On my privet computer (Win7) can i see when i open up the firefox sitting, the ram of the computer going from… (read more)

Hi. Firefox browser crashing and taking my computer down :-( On my privet computer (Win7) can i see when i open up the firefox sitting, the ram of the computer going from less than 50% up to 99% (12GB-Ram) used. I can not see what here on my working (Win10) computer, but same problem..

In general i like firefox, but this kind of problem, that the Firefox taking my computer down, i can't live with.

What will i do?

Best regards. Peter Duer

Asked by pd13 2 months ago

Last reply by FredMcD 2 months ago

Firefox crashing and unable to open start menu

Hi there, Firefox suddenly crashed on my laptop earlier today, I sent an error report and tried to reopen Firefox but it crashed again straight away. When I try to open t… (read more)

Hi there,

Firefox suddenly crashed on my laptop earlier today, I sent an error report and tried to reopen Firefox but it crashed again straight away. When I try to open the Start menu it does not respond, same with when I try to open Microsoft Edge. If I try to open Settings the box will open but then immediately crash. I can open Documents, File Explorer, Word and Acrobat, they seem to be unaffected. I have tried turning off and on and restarting with no success. I can open Firefox in safe mode but if I then try to open a new page it crashes. I've run a Norton check and no viruses were detected.

I followed the instructions for finding submitted Crash Reports and the Crash ID is bp-a4997142-2eba-4cbd-ba43-b64f80200907.

I was just using the laptop for work using sites I commonly use. I did download a new version of iTunes and iCloud this morning, not sure if this would have affected it.

I'd be grateful if anyone can help me or provide any advice.

Thanks

Asked by alana.okane 2 months ago

Last reply by FredMcD 2 months ago

Fairly regular crash, unable to restart (even in safe-mode) post-crash without reboot

I'm experiencing relatively frequent crashes of Firefox under Ubuntu Focal (approximately daily). The rather frustrating aspect is that, after the crash, Firefox immediat… (read more)

I'm experiencing relatively frequent crashes of Firefox under Ubuntu Focal (approximately daily). The rather frustrating aspect is that, after the crash, Firefox immediately crashes when attempting to restart (either from the crash reporter dialog, or separately after quitting and attempting to launch it again). Re-launching in safe-mode also crashes immediately. However, after rebooting the machine, Firefox is absolutely fine once more (until the next time) which suggests to me there's "some state" left lying around somewhere preventing the restart (and perhaps related to the crash itself).

Here's the IDs of a couple of the safe-mode crashes, from attempted restarts (I figure those are most useful in cutting out the potential cruft; for reference, the non-safe-mode crashes appear to be at the exact same location):

bp-1c86b7c1-de6f-4153-b120-3ac320200814 bp-14a13b2b-6c6d-4d67-982d-132da0200814

Nothing comes up in the Correlations section of the report, and a search of the signature doesn't seem to turn up much relevant. Frankly, if I could just figure out how to get the browser restarted without rebooting the whole machine, that'd be a big step forward for me :)

Many thanks for any attention people can give this,

Dave.

Asked by Dave Jones 3 months ago

Last reply by FredMcD 3 months ago

Tab Crash

All I'd like to know is how to completely disable the ability of tabs crashing for any reason at all, permanently. I'd very seriously would rather the computer freeze or … (read more)

All I'd like to know is how to completely disable the ability of tabs crashing for any reason at all, permanently. I'd very seriously would rather the computer freeze or risk hardware damage, whatever pref(s) listed and unlisted I need to enable or disable I can put in lock file or anything. -Thanks!

Asked by guyfromkcmo 5 months ago

Last reply by AMAN ARYAN 5 months ago

firefox crashing

here are the report that I submitted for the crashes bp-6c2ae2d4-c7ef-46bf-be50-d0b4d0200529 5/29/2020, 5:34 PM View bp-49fe4ed0-1902-4bbb-b30b-95cb40200528 5/28/2020… (read more)

here are the report that I submitted for the crashes

bp-6c2ae2d4-c7ef-46bf-be50-d0b4d0200529 5/29/2020, 5:34 PM View bp-49fe4ed0-1902-4bbb-b30b-95cb40200528 5/28/2020, 6:06 PM View bp-197e07f7-e35c-4195-b309-5a8350200527 5/27/2020, 6:12 PM View bp-ab769325-a0be-43f1-91c1-9a85c0200527 5/27/2020, 6:11 PM View bp-f259c9b8-1d74-4b6a-8516-1cfcd0200527 5/27/2020, 4:07 PM View bp-0a34199b-9c0e-4040-93a9-8f32b0200526 5/25/2020, 7:38 PM View bp-aba8b50b-f9d7-4bac-9b88-f9f3a0200526 5/25/2020, 7:25 PM View bp-56c3502f-0096-4993-a874-b22360200526 5/25/2020, 7:25 PM View bp-a7d4b03f-a610-403c-8346-a31be0200524 5/23/2020, 10:39 PM View bp-ce482496-fe9b-4fd3-8a59-de9e60200524 5/23/2020, 9:11 PM View bp-a4e5e07d-b881-4bf5-b8bc-9ade20200524 5/23/2020, 9:11 PM View bp-fbb1e292-1284-4258-a373-1c06d0200524 5/23/2020, 9:10 PM View bp-dbc20f44-cdd0-4105-a041-94c230200524 5/23/2020, 9:04 PM View bp-28fa6a94-1bb5-4bd0-8dc4-addd10200524 5/23/2020, 9:04 PM View bp-816b750e-af84-42ae-9bb7-1da6d0200524 5/23/2020, 9:04 PM View bp-efdabc47-0e27-4c09-bbbb-bdaa10200524 5/23/2020, 9:04 PM View bp-36a22996-b86d-4cd0-9cf1-cf9120200524 5/23/2020, 9:03 PM View bp-dfe8a70a-8084-4bf5-b453-9488e0200524 5/23/2020, 9:03 PM View bp-fcb3b2a2-3d30-4438-9f0e-0827c0200524 5/23/2020, 8:59 PM View bp-793d22d0-bb62-4d73-a6ad-164370200522 5/21/2020, 9:40 PM View bp-c16221ef-9924-4354-baf8-dfb0a0200522 5/21/2020, 9:36 PM View bp-607e952e-5d82-4436-9fe3-fc9e70200521 5/21/2020, 6:04 PM View bp-393f3e32-6dc9-4424-85f0-8a1fd0200521 5/21/2020, 4:43 PM View bp-09fd69a5-77be-4a2d-8640-2c3e80200521 5/21/2020, 4:33 PM View bp-10929dfa-deb3-4850-a913-4cd5b0200521 5/21/2020, 4:33 PM View bp-d3b5152c-b0ce-4401-b9f9-cdf9b0200521 5/21/2020, 4:32 PM View bp-d50c6627-6e4e-4ade-8438-37ffc0200519 5/19/2020, 4:09 PM View bp-071a7102-bccd-4947-a1a9-987eb0200519 5/19/2020, 4:08 PM View bp-556a2428-5910-4e94-96e4-3a6fc0200519 5/19/2020, 3:56 PM View bp-909a573d-0028-46af-9bdf-0eecf0200517 5/17/2020, 2:49 PM View bp-68802430-88d6-4987-bc81-642020200517 5/17/2020, 2:47 PM View bp-287a85ce-c5e9-4f69-9cc3-361820200517 5/17/2020, 2:47 PM View bp-381281da-552c-4770-ba67-d6bbe0200517 5/17/2020, 2:46 PM View bp-2fa3dcf3-b1b3-4fe4-8f31-ec3d50200517 5/17/2020, 2:40 PM View bp-c4a4605b-f098-4e17-9e33-f78090200517 5/17/2020, 2:39 PM View bp-8d395683-ee26-4283-9959-05ffe0200517 5/17/2020, 2:18 PM View bp-5560c40b-0203-47e0-9b6b-1c0fd0200516 5/15/2020, 10:23 PM View bp-fa14d450-fa85-489b-9e5e-900490200516 5/15/2020, 10:15 PM View bp-8d5f69c9-9251-4774-82e6-499c30200529 5/29/2020, 6:09 PM View bp-e3bcd7ca-a6c8-4d1b-aff5-4534b0200529 5/29/2020, 6:09 PM View bp-6c6e96d2-4209-43d9-81a4-82d4f0200529 5/29/2020, 6:09 PM View bp-d06317af-ef9d-4bae-ac4c-d8b0a0200529 5/29/2020, 6:09 PM View bp-42cc28ac-1d2e-492e-9674-2d46c0200529 5/29/2020, 6:09 PM View bp-7d401be3-e3e4-414e-bb34-05a3b0200529 5/29/2020, 6:09 PM View bp-11e9a07c-ee24-4f42-a4c0-a615e0200529 5/29/2020, 6:09 PM View bp-1d147b57-df35-4021-95af-3339d0200529 5/29/2020, 6:09 PM View bp-f46182d6-6232-4a23-b1ac-538100200529 5/29/2020, 6:09 PM View bp-12905c9f-6077-4e1e-8143-8f1a10200529 5/29/2020, 6:09 PM View bp-e9b58d6f-a5e1-4b6b-8f7b-e21cd0200529 5/29/2020, 6:09 PM View bp-92f8e50b-0be9-48fa-a285-081f00200529 5/29/2020, 6:09 PM View bp-75351d38-0d39-4eb7-bf1f-bddac0200529 5/29/2020, 6:09 PM View bp-6c9d9622-83c3-4e9e-9a5c-eec7f0200529 5/29/2020, 6:09 PM View bp-7196bf20-7d18-48cf-b726-a0eea0200529 5/29/2020, 6:09 PM View bp-e8e7461d-f3e7-42a8-9606-f14750200529 5/29/2020, 6:09 PM View bp-c056428f-ef3f-4b8a-975a-39edb0200529 5/29/2020, 6:09 PM View bp-0ce7eb9a-6709-4334-89b3-bfc690200529 5/29/2020, 6:09 PM View bp-c4f46f6d-5238-4efe-896b-0c10d0200529 5/29/2020, 6:09 PM View bp-4b513e8d-a3a8-4c21-86e8-648960200529 5/29/2020, 6:09 PM View bp-fc644cf0-9d86-4cf2-be2e-a18ff0200529 5/29/2020, 6:09 PM View bp-82ec89ee-2935-4c00-89aa-2498f0200529 5/29/2020, 6:09 PM View bp-831e4287-d614-454b-9798-a330c0200529 5/29/2020, 6:09 PM View bp-5b3b4f2f-00d6-4b41-b4ad-7d3c70200529 5/29/2020, 6:09 PM View bp-8d0c37fc-6bcf-47fb-b823-7c99a0200529 5/29/2020, 6:09 PM View bp-b6faa9d5-a8f6-4e19-b8e4-7b2b60200529 5/29/2020, 6:09 PM View bp-ed21f1f4-1dc4-491a-bedd-de4d70200529 5/29/2020, 6:09 PM View bp-f4a240f0-b3e6-493d-8734-251c60200529 5/29/2020, 6:09 PM View bp-2b3ebb99-3ed6-4921-af93-4e00a0200529 5/29/2020, 6:09 PM View bp-2a619d12-845a-4383-917f-592ca0200529 5/29/2020, 6:09 PM View bp-b1af67cb-fc82-4520-92d4-a2a110200529 5/29/2020, 6:09 PM View bp-b8c56ec9-aabe-4ffc-89eb-790950200529 5/29/2020, 6:09 PM View bp-5fed5eb8-70b0-4ef5-9dc8-d03ab0200529 5/29/2020, 6:09 PM View bp-41c64d18-9032-4806-9f95-86e3e0200529 5/29/2020, 6:09 PM View bp-963cbf34-1a3b-4c34-820d-02b480200529 5/29/2020, 6:09 PM View bp-e84acb1d-98a7-4332-9ccc-e9c890200529 5/29/2020, 6:09 PM View bp-fd6e7f01-5e46-4a18-948f-0f8dd0200529 5/29/2020, 6:09 PM View bp-57c98abf-2e62-4825-b829-d17850200529 5/29/2020, 6:09 PM View bp-39521fb3-743f-459e-ba7e-915e20200529 5/29/2020, 6:09 PM View bp-b67029ae-3138-4673-87bd-0ad090200529 5/29/2020, 6:09 PM View bp-4ac3b5ab-db02-4aea-b6c5-4fc610200529 5/29/2020, 6:09 PM View bp-a8c769b6-1283-4114-a593-5aa080200529 5/29/2020, 6:09 PM View bp-02fb397f-3b63-4319-89fd-c16570200529 5/29/2020, 6:09 PM View bp-d53c4ab9-e669-42d4-8c50-a06ff0200529 5/29/2020, 6:09 PM View bp-462d2e34-fadd-47f9-9018-3b8dd0200529 5/29/2020, 6:09 PM View bp-1830b883-1589-485e-917f-2c5a40200529 5/29/2020, 6:09 PM View bp-d5efab4d-88af-47a9-95b9-cfd650200529 5/29/2020, 6:09 PM View bp-dc2b999d-e18b-4bc0-a1b5-633f70200529 5/29/2020, 6:09 PM View bp-d564fa1b-b6c2-4684-b23c-4f43a0200529 5/29/2020, 6:09 PM View bp-fb5216fd-7d51-4c92-8cc9-636390200529 5/29/2020, 6:09 PM View bp-0931295f-0bfc-4169-afb8-a817f0200529 5/29/2020, 6:09 PM View bp-89e86bb0-5ae3-4a87-a72f-bae200200529 5/29/2020, 6:09 PM View bp-eaa9bfee-cdcb-4b52-818b-72e8a0200529 5/29/2020, 6:09 PM View bp-e746be71-73b4-44a7-a28f-f902a0200529 5/29/2020, 6:09 PM View bp-f0b4b60c-6868-49e1-943f-7f39f0200529 5/29/2020, 6:09 PM View bp-56f6f986-7df4-4adc-8be7-af5d00200529 5/29/2020, 6:09 PM View bp-21c3c14f-8c32-4e56-99a4-4ba000200529 5/29/2020, 6:09 PM View bp-04b92b9d-ba78-4c79-9b71-2ebcd0200529 5/29/2020, 6:09 PM View bp-c84a5065-6679-4b8f-bd2b-8b6170200529 5/29/2020, 6:09 PM View bp-2acd8ccf-0294-47a2-88b5-fda170200529 5/29/2020, 6:09 PM View bp-904c31a3-e8d4-4141-9c34-647ac0200529 5/29/2020, 6:09 PM View bp-2590ba65-49bd-4206-b3c7-019150200529 5/29/2020, 6:09 PM View bp-0015b460-737f-4a8a-a758-5dd000200529 5/29/2020, 6:09 PM View bp-051b2d7f-31d9-4b94-8b09-44c0f0200529 5/29/2020, 6:09 PM View bp-6f603dea-e472-4c06-9a3a-1f2e50200529 5/29/2020, 6:09 PM View bp-85d6c2bb-f6be-4e0c-b5fd-f97a90200529 5/29/2020, 6:09 PM View bp-92462163-6a91-4cb7-a4e8-7b6e30200529 5/29/2020, 6:09 PM View bp-f43a66fa-be34-4720-8c66-2bab00200529 5/29/2020, 6:09 PM View bp-0bf0381d-d06e-4812-bfbf-e06d50200529 5/29/2020, 6:09 PM View bp-a8ad1239-4c72-4a20-b4ad-539250200529 5/29/2020, 6:09 PM View bp-25e4101a-8e62-4ba4-83ae-60eda0200529 5/29/2020, 6:09 PM View bp-2f4c6a78-cee1-4864-bc78-fcea80200529 5/29/2020, 6:09 PM View bp-0341e1d9-d102-4e74-a290-da4c30200529 5/29/2020, 6:09 PM View bp-ded856c6-9d24-47e8-8ee1-5692d0200529 5/29/2020, 6:09 PM View bp-7db3b4f9-4358-4b48-a8da-665430200529 5/29/2020, 6:09 PM View bp-4fd98a37-4e6d-4d3f-ab49-139920200529 5/29/2020, 6:09 PM View bp-b41ea11c-8136-4ba6-8485-533f70200529 5/29/2020, 6:09 PM View bp-4eed0306-ac48-48ed-ac0a-5e2ba0200529 5/29/2020, 6:09 PM View bp-3237251b-78bf-454a-8795-20ff50200529 5/29/2020, 6:09 PM View bp-867a331c-f220-4394-be9e-210d70200529 5/29/2020, 6:09 PM View bp-3b5761fc-adbd-4dcd-aeb8-229d20200529 5/29/2020, 6:09 PM View bp-12d58309-c2f5-4076-b5ad-a63bd0200529 5/29/2020, 6:09 PM View bp-ce50c09e-3c4f-4fb1-99d7-568b20200529 5/29/2020, 6:09 PM View bp-64f714cb-29ee-4f81-87ad-dc41b0200529 5/29/2020, 6:09 PM View bp-e92251ff-e1f1-4792-88f1-314020200529 5/29/2020, 6:09 PM View bp-8ac799e2-f010-4789-80e7-90c200200529 5/29/2020, 6:09 PM View bp-4f54753d-ad52-4fbe-bf80-b4af40200529 5/29/2020, 6:09 PM View bp-7d44a808-24dd-4a6f-b6f6-441650200529 5/29/2020, 6:09 PM View bp-01b02e97-e814-4173-9e22-cbc4a0200529 5/29/2020, 6:09 PM View bp-18288176-7d76-4aac-876f-70dab0200529 5/29/2020, 6:09 PM View bp-b638316c-7271-417e-a203-2cd9c0200529 5/29/2020, 6:09 PM View bp-3ea88c73-16d8-4fa0-9ed6-2f4660200529 5/29/2020, 6:09 PM View bp-5102250a-b3b7-4d2f-bbee-8d6ca0200529 5/29/2020, 6:09 PM View bp-867a7d9f-8bfd-4dd1-9365-4d1bc0200529 5/29/2020, 6:09 PM View bp-9e3299ca-3367-4f19-bd1f-414c50200529 5/29/2020, 6:09 PM View bp-f37d973f-4c28-4358-b71b-47a5d0200529 5/29/2020, 6:09 PM View bp-1f4ffecf-9d55-4cf1-a61f-41b2c0200529 5/29/2020, 6:09 PM View bp-022a6b82-7376-4adc-ae0f-46a4e0200529 5/29/2020, 6:09 PM View bp-ae236e75-2830-4483-b727-7ecde0200529 5/29/2020, 6:09 PM View bp-929f08b3-587a-44eb-8149-1dc5b0200529 5/29/2020, 6:09 PM View bp-3a0caf24-0cb9-4fca-9ea5-5e12b0200529 5/29/2020, 6:09 PM View bp-61c7a2a1-0703-43f3-a00a-6f34d0200529 5/29/2020, 6:09 PM View bp-125181fa-df1a-4589-9253-677ef0200529 5/29/2020, 6:09 PM View bp-b38f1dc6-1f91-42a3-bef7-f17fc0200529 5/29/2020, 6:09 PM View bp-b767b731-411c-4ff1-ba25-dfa530200529 5/29/2020, 6:09 PM View bp-8f1544d8-3c1d-4e06-82ed-04d7d0200529 5/29/2020, 6:09 PM View bp-592a9eb3-dbe8-4075-946b-1eea10200529 5/29/2020, 6:09 PM View bp-295aef44-3601-45bf-b349-2c1510200529 5/29/2020, 6:09 PM View bp-a4ed9d1d-844b-4b32-8bce-08b070200529 5/29/2020, 6:09 PM View bp-78b49396-ad96-4d1f-b195-e6cd80200529 5/29/2020, 6:09 PM View bp-351e0980-6693-4ee4-b44c-f72390200529 5/29/2020, 6:09 PM View bp-985aeb25-fa5e-4727-862e-5e5990200529 5/29/2020, 6:09 PM View bp-267afd43-5ddb-4669-b324-01f740200529 5/29/2020, 6:09 PM View bp-35fdfd72-5bf5-4785-b8e2-826830200529 5/29/2020, 6:09 PM View bp-4c3dc6a0-1811-4bce-90f6-322130200529 5/29/2020, 6:09 PM View bp-bc80038a-e311-449f-b6b5-2c74c0200529 5/29/2020, 6:09 PM

Asked by bardjr777 5 months ago

Last reply by FredMcD 5 months ago

  • Archived

Appearance to have crashed

Yesterday my laptop began searching constantly not getting out for the home page. The cursor was lagging and moving in a choppy fashion. I run Windows 7 and know I need a… (read more)

Yesterday my laptop began searching constantly not getting out for the home page. The cursor was lagging and moving in a choppy fashion. I run Windows 7 and know I need a new device but that will have to wait a week or two

Asked by elliesheesley 6 months ago

Last reply by Tommy 6 months ago

  • Archived

Firefox keeps crashing after installing Netnanny Version 10

Hi I recently installed NetNanny Version 10 on my laptop. After the installation, every time I open Firefox it will crash and close within 5 seconds. As soon as I unins… (read more)

Hi

I recently installed NetNanny Version 10 on my laptop. After the installation, every time I open Firefox it will crash and close within 5 seconds. As soon as I uninstall NetNanny, Firefox will go back to normal.

I tried uninstalling and re-installing Firefox (V76.0.1, 64-bit) and re-installing NetNanny but the same keeps happening over and over. Note I also 'disable' NetNanny temporarily, however Firefox will still crash.

I will appreciate some help with this.

Thanks and regards jB

Asked by jebetancur 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Since update to 76.0.1, Firefox crashes right after starting. Even safe mode does not help ...

Hi all, I just got the update to 76.0.1. Now, Firefox Always crashes right after starting it - even in safe mode. The only notification I get is (in German) "Firefox funk… (read more)

Hi all, I just got the update to 76.0.1. Now, Firefox Always crashes right after starting it - even in safe mode. The only notification I get is (in German) "Firefox funktioniert nicht mehr. Ein Problem hat die richige Ausführug dieses Programms verhindert. Schließen Sie das Programm" Please help!!!

Asked by webersebastian 6 months ago

Last reply by Tom 6 months ago

  • Archived

Firefox unexpectedly exits

In the last couple of days, Firefox has started unexpectedly exiting. It doesn't show an error message on screen or create a Firefox crash report - it just vanishes - bu… (read more)

In the last couple of days, Firefox has started unexpectedly exiting.

It doesn't show an error message on screen or create a Firefox crash report - it just vanishes - but it does create a WER log and entry in the Windows Application error log. It doesn't necessarily exit when it has the focus in response to user interaction - some times I'll be doing something else, and try to tab back to Firefox, and it's just gone. Mean time between crashes is about 30 minutes - not "instantly" or "on startup" but enough to be unlivable with.

I have reinstalled Firefox, checked that it is up to date (73.0.1 (64-bit)), and disabled all my plugins except 1Password (I can't really use a browser without the 1Password plugin so if it doesn't work with it on, it's the same as it not working at all)

Some WER log files for example:

https://pastebin.com/hCYpgRnJ https://pastebin.com/GczJg6xV https://pastebin.com/65xDaCrU

and here's a windows application log entry:

Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 73.0.1.7352 P3: 5e4abc33 P4: ntdll.dll P5: 10.0.18362.657 P6: 64d10ee0 P7: c0000005 P8: 000000000003c900 P9: P10:

Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF67.tmp.WERInternalMetadata.xml

These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_5842855acf56b951933ad221b8aefc848d0bf9_fd4a202a_cfe131be-ac4c-4c84-aaf1-565f6edc013e

Analysis symbol: Rechecking for solution: 0 Report Id: a6d3bb6e-585f-4a9e-bf89-80d4b12d5fc0 Report Status: 131172 Hashed bucket: Cab Guid: 0

and here's the systme metadata file

<WERReportMetadata> <OSVersionInformation> <WindowsNTVersion>10.0</WindowsNTVersion> <Build>18362</Build> <Product>(0x31): Windows 10 Pro N</Product> <Edition>ProfessionalN</Edition> <BuildString>18362.657.amd64fre.19h1_release.190318-1202</BuildString> <Revision>657</Revision> <Flavor>Multiprocessor Free</Flavor> <Architecture>X64</Architecture> <LCID>2057</LCID> </OSVersionInformation> <ProblemSignatures> <EventType>APPCRASH</EventType> <Parameter0>firefox.exe</Parameter0> <Parameter1>73.0.1.7352</Parameter1> <Parameter2>5e4abc33</Parameter2> <Parameter3>ntdll.dll</Parameter3> <Parameter4>10.0.18362.657</Parameter4> <Parameter5>64d10ee0</Parameter5> <Parameter6>c0000005</Parameter6> <Parameter7>000000000003c900</Parameter7> </ProblemSignatures> <DynamicSignatures> <Parameter1>10.0.18362.2.0.0.256.49</Parameter1> <Parameter2>2057</Parameter2> <Parameter22>0000</Parameter22> <Parameter23>00000000000000000000000000000000</Parameter23> <Parameter24>0000</Parameter24> <Parameter25>00000000000000000000000000000000</Parameter25> </DynamicSignatures> <SystemInformation> <MID>85361BF0-48E9-4BB8-A01E-1DFE00E50316</MID> <SystemManufacturer>Gigabyte Technology Co., Ltd.</SystemManufacturer> <SystemProductName>Z97N-WIFI</SystemProductName> <BIOSVersion>F7</BIOSVersion> <OSInstallDate>1571139164</OSInstallDate> <OSInstallTime>2019-10-15T11:32:43Z</OSInstallTime> <TimeZoneBias>00:00</TimeZoneBias> </SystemInformation> <SecureBootState> <UEFISecureBootEnabled>0</UEFISecureBootEnabled> </SecureBootState> <ReportInformation> <Guid>cfe131be-ac4c-4c84-aaf1-565f6edc013e</Guid> <CreationTime>2020-02-26T10:20:20Z</CreationTime> </ReportInformation> </WERReportMetadata>

Asked by Ben Curthoys 9 months ago

Last reply by Roland Tanglao 7 months ago

  • Archived

I "upgraded" to Catalina from High Sierra and Firefox now crashes and won't reopen because it says I already have another copy open when there is not other copy

Catalina (10.15.3) and Firefox (73.0.1) aren't working together. As soon as I stop actively using Firefox it crashes. If I try to reopen it, I get a message that I can… (read more)

Catalina (10.15.3) and Firefox (73.0.1) aren't working together. As soon as I stop actively using Firefox it crashes. If I try to reopen it, I get a message that I can't reopen it because there is a copy in use already. If I try to force quit Firefox it is not in the force quit menu. If I look in Activity Monitor Firefox is not present there either. Thank you.

Asked by BLNK 9 months ago

Last reply by Roland Tanglao 9 months ago

  • Archived

Firefox Crash Again, Again

Hello, I love Firefox but it gives a lot of errors. Why does this cause problems? If I can't find a solution, I will delete Firefox. I need help! https://crash-stats.mozi… (read more)

Asked by 2fan1kar 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

Hello. My browser has crashes every time

id from: bp-d8f26150-6885-4fac-88d0-5678d0200113 When i try to open any sites. Ill send you iD in details. Ill tried to strat broweser in safe mode, try to reset all sett… (read more)

id from: bp-d8f26150-6885-4fac-88d0-5678d0200113

When i try to open any sites. Ill send you iD in details. Ill tried to strat broweser in safe mode, try to reset all setting and extentions. Nothing was help.

Asked by nata 10 months ago

Last reply by philipp 10 months ago

  • Archived

Firefox crashes

Hi. The crash is always reproduced when we are trying to start video capture using getUserMedia() and requesting the camera access. It crashed with our code and with all … (read more)

Hi. The crash is always reproduced when we are trying to start video capture using getUserMedia() and requesting the camera access. It crashed with our code and with all of official webrtc samples as well

There are two links to similar issues marked as resolved in our crash report mentioned at Bugzilla tab. Could you please let me know which version of Firefox will come with the fix for the issue

Crash id is: 955ac854-0b6e-49fa-b6ac-6c6c20190221

Asked by AntonKryloc 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

The browser crashes ever since it was updated.

I work at a small company who has been using firefox for our work. It has updated and now it crashes and we can't use it. I prefer it over Chrome. Is there a fix? I tried… (read more)

I work at a small company who has been using firefox for our work. It has updated and now it crashes and we can't use it. I prefer it over Chrome. Is there a fix? I tried uninstalling and reinstalling it and listing the website we use as an exception. None of that has worked. this is the crash log: e68fd5de-fd1d-450c-8057-5f41b05940f6 9/7/2018 2:07 PM

bp-11467413-8504-42e0-9338-e4abb0180911 9/11/2018 1:22 PM bp-9b5755c6-3ec1-463d-8b5b-5ebb50180911 9/11/2018 1:21 PM bp-46ca70a6-d3dd-45cb-ac08-4cd390180911 9/11/2018 9:41 AM bp-f1040c0a-e207-4efc-81ef-50dc70180911 9/11/2018 9:12 AM

Asked by ttaylor72 2 years ago

Last reply by philipp 1 year ago

  • Archived

Firefox crashes

Firefox does not open and show the crash message also in safe mode. I try to remove firefox and to upload a new one, but i had the same result Identificativo crash: bp-79… (read more)

Firefox does not open and show the crash message also in safe mode. I try to remove firefox and to upload a new one, but i had the same result Identificativo crash: bp-7914a403-25a4-4d19-a7eb-2df4b0181028 I need help!

Asked by paolinpa 2 years ago

Last reply by philipp 2 years ago

  • Archived

Just recently firefox shuts down at least 8 times per day. How can I stop this please?

Whether I'm using the computer or not, makes no difference - Firefox simply shuts down multiple times per day. When it happens there is a pop up screen which reads "Firef… (read more)

Whether I'm using the computer or not, makes no difference - Firefox simply shuts down multiple times per day. When it happens there is a pop up screen which reads "Firefox quit unexpectedly. Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple" Help.... please....

Asked by number1mel 2 years ago

Last reply by FFus3r 2 years ago