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Firefox crashes

Firefox is constantly crashing when opening certain links or webpages. Example include opening the malwarebytes link from the article as well as trying to login to Adobe'… (read more)

Firefox is constantly crashing when opening certain links or webpages. Example include opening the malwarebytes link from the article as well as trying to login to Adobe's website. Graphics drivers are up to date, Win10 is up to date, Firefox is up to date. Safe mode still causes crashes, links are working on another pc but I just did a clean install so I'm not sure what the cause is.

be9c6515-357f-467c-b08e-99fcd1180205

Asked by Thurkinson 3 years ago

Answered by FredMcD 3 years ago

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Firefox v 55.0 crashes my tabs upon loading a video

Alright, so first the story, then the specifics. Story: I updated to Firefox 55.0 a few weeks ago, presumably when it came out, as I had auto-updates enabled. Immediately… (read more)

Alright, so first the story, then the specifics.

Story: I updated to Firefox 55.0 a few weeks ago, presumably when it came out, as I had auto-updates enabled. Immediately after doing so, the large majority of videos would crash my tab. I'd get what I can only assume is the standard message of "Gah, My tab crashed!" etc. Anyways, I did some digging around, these forums and others, none of the solutions worked. I settled for the quick n dirty solution, and rolled back to firefox 54.0, which worked fine. Until today. Today, 54.0 was experiencing the issue as well, so I naturally decided to try 55.0 - which didn't work either. That leaves me where I'm at now.

Specific details: Tabs crash upon trying to load a video, presumably of a different format. It crashes occasionally on youtube videos, but is for the most part OK with them. Scrolling through a facebook feed however, will give you videos from lots of different sources, and I can reliably crash my tab within 10s if I load up facebook and just scroll down.

Potential fixes I have tried (of which, none solved my issue):

  • Going into About:config and changing the browser.tabs.autorestart and browser.tabs.autorestart2 both to be false. This is following the recommendation of another thread, given to a different user with a similar problem, found here: ( https://support.mozilla.org/en-US/questions/1159697 ).
  • Booting the browser up into safe mode
  • Updating any/all drivers. Specifically I can for sure, without a doubt, say that my gfx card drivers are up to date.
  • Creating a new firefox profile, and using it instead.

At this point the only thing that comes to mind is the idea that the plugin loading these videos isn't working correctly? But is it even a plugin?

Worth noting, if I change the about:config file pieces I listed above to both be false, instead of crashing a tab it will crash the entire browser. A crash report of that specific incident can be found using bp-92e3bbb7-9388-4412-9573-504010170905 .

The normal issue happening can be found using bp-a8e33356-c344-4159-889b-b330a0170905 .

Thank you for any/all help you can provide.

Asked by Juicearific 3 years ago

Answered by FredMcD 3 years ago

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Firefox crashes

After last auto update (this morning, 7/11/2017), Firefox (Versión 55.0b7 (64-bit)) crashed every single time I tried to start it. Finally, I have surrendered to the fact… (read more)

After last auto update (this morning, 7/11/2017), Firefox (Versión 55.0b7 (64-bit)) crashed every single time I tried to start it.

Finally, I have surrendered to the fact of losing all my flaps and groups, and I have made a startup from scratch. After that, I have started the (painful) process of rebuilding all the flaps from browsing history but... at the fifth flap IT CRASHES AGAIN!

This is the generated code:

Crash ID: bp-b8cfc4e2-ab38-43d1-9a91-1cd9a0170711

Asked by rsr50n 4 years ago

Last reply by FredMcD 4 years ago

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Firefox crashes

https://crash-stats.mozilla.com/report/index/e1bbebbb-51c9-4082-998e-69d360170619#tab-details my firefox seems to be crashing every few minutes and i have not downloaded … (read more)

https://crash-stats.mozilla.com/report/index/e1bbebbb-51c9-4082-998e-69d360170619#tab-details

my firefox seems to be crashing every few minutes and i have not downloaded anythink

Please advise or help

Thank you

Asked by Spawntrooper 4 years ago

Last reply by FredMcD 4 years ago

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Firefox crashes

had a repeating crash this morning, and have tried starting in safe mode, uninstalling and reinstalling, without success. Firefox simply will not open :-( Scanned with Ma… (read more)

had a repeating crash this morning, and have tried starting in safe mode, uninstalling and reinstalling, without success. Firefox simply will not open :-( Scanned with Malwarebytes Premium; computer is clean Currently researching and submitting using Opera Crash ID: bp-ac942df4-f38b-4175-a4c4-4acd81170618 clicking automatically add button takes me away from this page (I am in Opera, not firefox), so I get to https://addons.mozilla.org/firefox/downloads/latest/troubleshooter/addon-426841-latest.xpi

Asked by gnube 4 years ago

Answered by philipp 4 years ago

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Firefox crashes

Firefox started crashing after starting up my computer, so i restarted my computer, made a clean reinstall, tried opening it in safe mode, all without success. these are… (read more)

Firefox started crashing after starting up my computer, so i restarted my computer, made a clean reinstall, tried opening it in safe mode, all without success.

these are the last submitted crash reports: bp-d2ff4559-cc16-4078-8f22-170b31170616 bp-ff766914-0dfc-4b33-bb0d-3d59d1170616 bp-192cfbcc-3a1c-4f4f-9a93-9838f1170616 bp-2702a98c-8588-4f14-ab30-968010170616 bp-3b748cb7-816b-43b0-861b-0bd451170616

Asked by Luenkel 4 years ago

Last reply by FredMcD 4 years ago

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Why is Firefox crashing every hour or so on a fresh win10 install?

I finally got around to upgrading to windows 10, but it's starting to feel like a downgrade. I have been trying to track down the cause of these crashes over the last few… (read more)

I finally got around to upgrading to windows 10, but it's starting to feel like a downgrade. I have been trying to track down the cause of these crashes over the last few days, as well as the cause of a bluescreen involving directx. I only mention that in case the two problems are related.

Crashes occur seemingly at random.

On top of messing with extensions and trying to recreate the problem, I have tried running in safe mode, and still encounter these random crashes. I'm not quite sure what I'm looking for in these crash reports, so I have run out of ideas. Hopefully someone who knows more than I do can help.

Safe Mode Crash

bp-b03e3544-5c31-41d1-adc5-7a1d31170617

Other Crashes bp-df19cf0e-2355-445a-9226-266561170617

bp-06718fb9-92cf-489b-bcf6-d2fed1170617

bp-fade66ba-bd92-4a96-804f-6cd771170616

bp-9224677d-116a-4072-a4c7-5957c1170616

bp-e7f7716b-7172-433e-83ac-e34391170616

bp-9043b59f-f7b3-4665-aba7-de2a71170616

bp-b6c708c1-d331-453b-bfca-edf3b1170615

bp-9fd56951-c7ec-4612-8ae1-d5f921170615

Asked by Pharaoh439 4 years ago

Answered by cor-el 4 years ago

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Firefox crashes

For some reason Firefox keeps crashing recently, usually when I'm trying to input text. So far I've experienced this while browsing plurk and pixiv, and Firefox tends to … (read more)

For some reason Firefox keeps crashing recently, usually when I'm trying to input text. So far I've experienced this while browsing plurk and pixiv, and Firefox tends to crash multiple times after the initial crashing.

I'm currently running Windows 10 and the latest version of Firefox, and I do regularly install windows updates aside from some driver updates known to brick the computer.

Here's the crash reports for the most recent crashes: bp-c211899f-c73a-49ea-9891-f60a31170613 bp-5ecc1f4d-c2ac-4de3-8e7e-779f81170613 bp-fec3344b-521f-4906-91c8-380081170613

Asked by crystalsuicune 4 years ago

Answered by cor-el 4 years ago

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constant crashes on win 10

ANYTIME I use firefox on win 10 it crashes. Anywhere between 30 seconds and 2-4 minutes, it WILL crash. My box is new (and fast). Flash is current. JAVA is installed. I a… (read more)

ANYTIME I use firefox on win 10 it crashes. Anywhere between 30 seconds and 2-4 minutes, it WILL crash. My box is new (and fast). Flash is current. JAVA is installed. I am using Version 49.0.1

Asked by base53 4 years ago

Answered by philipp 4 years ago

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Firefox hangs randomly

I've been having this problem for a couple weeks now. Firefox will hang randomly. I've disabled all my addons to narrow it down and even upgraded to FF 5.0.1 but I still … (read more)

I've been having this problem for a couple weeks now. Firefox will hang randomly. I've disabled all my addons to narrow it down and even upgraded to FF 5.0.1 but I still have this issue.

Firefox hangs while browsing the internet. Sometimes, it happens when I click a bookmark in the toolbar, sometimes it happens when I click a link, and even when I'm just scrolling down a page. It does it on sites with flash and without flash, it doesn't seem to discriminate.

Anyway, I love firefox but this is just a killer. It's incredibly frustrating to be in a hurry and have to wait 30 seconds for the it to unfreeze. And..it just did it again as I was typing.

Help me!

Asked by pheadxdll 10 years ago

Last reply by pheadxdll 9 years ago

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Firefox crashes

Mac 10.8.5, no matter what, Firefox will crash on start up. I've tried it all, it won't start in safe mode, a wipe and install, nothing works.. any help? AdapterDeviceID:… (read more)

Mac 10.8.5, no matter what, Firefox will crash on start up. I've tried it all, it won't start in safe mode, a wipe and install, nothing works.. any help?

AdapterDeviceID: 0x0861 AdapterVendorID: 0x10de BuildID: 20160502172042 CrashTime: 1463192742 EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1463192740 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0861 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 StartupTime: 1463192740 Throttleable: 1 UptimeTS: 11.06184852 Vendor: Mozilla Version: 46.0.1

This report also contains technical information about the state of the application when it crashed.

Asked by Tony_SS 5 years ago

Last reply by cor-el 5 years ago

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Firefox Crash when opening http://spys.ru/en

Firefox Crash when opening http://spys.ru/en I'm using windows 8.1 Pro 32 bit. Firefox 39.0.3 Here crash report https://crash-stats.mozilla.com/report/index/1df49329-9dbd… (read more)

Firefox Crash when opening http://spys.ru/en

I'm using windows 8.1 Pro 32 bit. Firefox 39.0.3 Here crash report https://crash-stats.mozilla.com/report/index/1df49329-9dbd-464f-94b5-f01032150810

Asked by Exodius Exorcist 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes

Firefox crashes immediately upon attempting to launch, even in safe mode. If I do a clean install and remove all Caches & Application Support files, I can get the ini… (read more)

Firefox crashes immediately upon attempting to launch, even in safe mode. If I do a clean install and remove all Caches & Application Support files, I can get the initial [import data] screen. I select "Do not import", and Firefox immediately crashes.

My most recent crash ID is bp-64493c28-0da6-4334-b09e-c9c422150714

Asked by localstatic 6 years ago

Last reply by guigs 6 years ago

  • Archived

Adobe crashing on left click

i posted this issue 2 days ago with no resolution si here it is again using windows 7 - this started because i keep getting adobe crashes in IE and firefox only when pla… (read more)

i posted this issue 2 days ago with no resolution si here it is again

using windows 7 - this started because i keep getting adobe crashes in IE and firefox only when playing one particular game - the game loads but as soon as i left click the crash occurs.

i have uninstalled and reinstalled flash, java, the game and updated the graphics driver - i couldn't figure out what type of sound card i have to update those drivers - the info i have on their ID'S are -

HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_10280447&REV_1001 HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_10280447

Where can i download an update because when i let windows search for one - it came back as not needing an update

Some suggested a dll file was the culprit but i ran sfc/scannow and there were items that couldn't be repaired - they included in their names:

utc.app.json telemetry.ASM-WindowsDefault.json

these i believe are related to java issues that the uninstall and reinstall of java apparently did not fix so not sure what to do about this

bottom line i don't know the cause but i need to fix this and will appreciate assistance

details of a crash report submitted -

Application Basics

Name: Firefox Version: 38.0.5 Build ID: 20150525141253 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/2 (default: false)

Crash Reports for the Last 3 Days

Report ID: bp-1d49a951-7d56-4291-be8e-a122b2150611 Submitted: 19 hours ago

Report ID: bp-a80ba578-083c-4dba-b996-6e59e2150610 Submitted: 2 days ago

All Crash Reports

Extensions

Graphics

Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0046 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17292) Driver Date: 1-30-2013 Driver Version: 8.15.10.2993 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 11 (OMTC) Subsys ID: 04471028 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: [D2D1.1] 4CreateBitmap failure Size(26,8199) Code: 0x80070057 (#1) Error: [D2D1.1] 4CreateBitmap failure Size(26,8199) Code: 0x80070057 (#2) Error: [D2D1.1] 4CreateBitmap failure Size(26,8199) Code: 0x80070057 (#3) Error: [D2D1.1] 4CreateBitmap failure Size(26,8199) Code: 0x80070057

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 389120 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.link.open_newwindow: 2 browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20150525141253 browser.startup.homepage_override.mstone: 38.0.5 dom.max_script_run_time: 0 dom.mozApps.used: true extensions.lastAppVersion: 38.0.5 gfx.direct3d.last_used_feature_level_idx: 1 keyword.URL: https://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=937811&p= media.gmp-eme-adobe.lastUpdate: 1433272897 media.gmp-eme-adobe.version: 10 media.gmp-gmpopenh264.lastUpdate: 1431911331 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150525141253 media.gmp-manager.lastCheck: 1433987591 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1433988008 places.history.enabled: false places.history.expiration.transient_current_max_pages: 102097 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.np32dsw: 0 plugin.state.npdeployjava: 0 print.printer_Send_To_OneNote_2010.print_bgcolor: false print.printer_Send_To_OneNote_2010.print_bgimages: false print.printer_Send_To_OneNote_2010.print_colorspace: print.printer_Send_To_OneNote_2010.print_command: print.printer_Send_To_OneNote_2010.print_downloadfonts: false print.printer_Send_To_OneNote_2010.print_duplex: 1515870810 print.printer_Send_To_OneNote_2010.print_edge_bottom: 0 print.printer_Send_To_OneNote_2010.print_edge_left: 0 print.printer_Send_To_OneNote_2010.print_edge_right: 0 print.printer_Send_To_OneNote_2010.print_edge_top: 0 print.printer_Send_To_OneNote_2010.print_evenpages: true print.printer_Send_To_OneNote_2010.print_footercenter: print.printer_Send_To_OneNote_2010.print_footerleft: &PT print.printer_Send_To_OneNote_2010.print_footerright: &D print.printer_Send_To_OneNote_2010.print_headercenter: print.printer_Send_To_OneNote_2010.print_headerleft: &T print.printer_Send_To_OneNote_2010.print_headerright: &U print.printer_Send_To_OneNote_2010.print_in_color: true print.printer_Send_To_OneNote_2010.print_margin_bottom: 0.5 print.printer_Send_To_OneNote_2010.print_margin_left: 0.5 print.printer_Send_To_OneNote_2010.print_margin_right: 0.5 print.printer_Send_To_OneNote_2010.print_margin_top: 0.5 print.printer_Send_To_OneNote_2010.print_oddpages: true print.printer_Send_To_OneNote_2010.print_orientation: 0 print.printer_Send_To_OneNote_2010.print_page_delay: 50 print.printer_Send_To_OneNote_2010.print_paper_data: 1 print.printer_Send_To_OneNote_2010.print_paper_height: 11.00 print.printer_Send_To_OneNote_2010.print_paper_name: print.printer_Send_To_OneNote_2010.print_paper_size_type: 0 print.printer_Send_To_OneNote_2010.print_paper_size_unit: 0 print.printer_Send_To_OneNote_2010.print_paper_width: 8.50 print.printer_Send_To_OneNote_2010.print_plex_name: print.printer_Send_To_OneNote_2010.print_resolution: 1515870810 print.printer_Send_To_OneNote_2010.print_resolution_name: print.printer_Send_To_OneNote_2010.print_reversed: false print.printer_Send_To_OneNote_2010.print_scaling: 1.00 print.printer_Send_To_OneNote_2010.print_shrink_to_fit: true print.printer_Send_To_OneNote_2010.print_to_file: false print.printer_Send_To_OneNote_2010.print_unwriteable_margin_bottom: 0 print.printer_Send_To_OneNote_2010.print_unwriteable_margin_left: 0 print.printer_Send_To_OneNote_2010.print_unwriteable_margin_right: 0 print.printer_Send_To_OneNote_2010.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.downloads: false privacy.clearOnShutdown.formdata: false privacy.clearOnShutdown.history: false privacy.clearOnShutdown.offlineApps: true privacy.clearOnShutdown.sessions: false privacy.cpd.cookies: false privacy.cpd.downloads: false privacy.cpd.history: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1430323115

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: true Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1

Experimental Features

Asked by osekm5ds 6 years ago

Last reply by osekm5ds 6 years ago