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  • Solved

This account is not active. Please contact an administrator if you believe this is an error.

I use Firefox for many years. Firefox is always synced and I use "Firefox master password". The problem is that every time I try to sign in my account I see this message:… (read more)

I use Firefox for many years. Firefox is always synced and I use "Firefox master password".

The problem is that every time I try to sign in my account I see this message: "This account is not active. Please contact an administrator if you believe this is an error. " This message is looks like mozilla's prank, because someone needs to sign in first to get help! As I try to get help, "support mozilla" is drive me to an endless loop in Mozilla.org.

After several minutes (I think about 15minutes) I don't know why and how but I'm in! This is happened every time I try to sign in my account!

Why is so much time consuming and frustrating the way to sign in? What it means "This account is not active." and why don't given a reason why this happens or/and a way to fix? Why I can't just type the UN/Pass to sign in?

Thanks in advance and sorry for my english.

Asked by AntonyMan 5 days ago

Answered by AntonyMan 5 days ago

Mozilla firefox Google homepage issue

Hi all I have searched the community for a fix but lots of the links are now obsolete. I have google as my homepage. When i start mozilla the google i get a pop up that a… (read more)

Hi all I have searched the community for a fix but lots of the links are now obsolete. I have google as my homepage. When i start mozilla the google i get a pop up that always asks me to agree to googles cookies or something. I use custome settings and tried loads of ways nut it keeps popping up everytime i open firefox. This has only in lthe last few weeks started to happen as before the homepage would just open. Can anyone guide me on how too stop this happenig please? Thanks O

Asked by Owen 5 days ago

I can't login to email.godaddy.com in Firefox anymore. I clear cookies etc every time I close Firefox.

I don't know if this is an issue with cookies or with something else, but it's driving me to use Edge to access my email. Site is email.godaddy.com Many sites now require… (read more)

I don't know if this is an issue with cookies or with something else, but it's driving me to use Edge to access my email. Site is email.godaddy.com

Many sites now require two-factor authentication. The second factor is often in email. It is dysfunctional for me to keep using Firefox since I can't login to email.godaddy.com. I can login to it using MS Edge, but switching back and forth between two browsers repeatedly is not something I can do. Firefox has been my go-to browser for everything for a long, long time.

What things can I try to fix this?

Here's some of my FF settings: Privacy & Security

 Browser Privacy
   Enhanced Tracking Protection - No exceptions
   Custom select (Not Standard or strict)
     Choose which trackers and scripts to block
       Checked: 
           cookies (all 3rd-party cookes), 
           tracking content (in all windows), 
           cryptominers, 
           fingerprinters
      Send websites a "Do Not Track" signal - Always
    Cookies and Site Data
    I might be in "permanent private browsing mode" because this box is check
    AND greyed out:
        Delete cookies and site data when Firefox is closed (check, greyed out)
    Logins and Passwords
    Unchecked: Ask to save logins and passwords for websites
    Unchecked: Use a Primary Password
    Forms and Autofill: Checked: Autofill addresses
    History:
       will Use custom settings for history
       Checked: Always use private browsing mode

I turned off all 3 add-ons (HTTPS every, Privacy Badger, Dark Reader) but that didn't help anything.

Firefox 81.0 64-bit Operating System: Windows 10

Please help? I have used Firefox for more than a decade. It is too unreasonable to have to login to email in the Edge browser, get the "code" or whatever, and then switch back to Firefox to login to more secure sites. Switching back and forth repeatedly confuses me and is too dysfunctional for me. I need to resolve this somehow.

Thank you!

Asked by firefox996 4 days ago

Every week i have to re-logon to sites

Once every week it seems Firefox forgets im logged in and kicks me out from every site. I can close Firefox and turn off computer and im still logged in on Youtube on st… (read more)

Once every week it seems Firefox forgets im logged in and kicks me out from every site.

I can close Firefox and turn off computer and im still logged in on Youtube on startup, but some time during week it seems to drop the logged in state and i have to redo it on multiple sites.

Im starting to wonder if it has something to do with my Phone visiting Youtube on same account that screws it up. It seems to happen when i disappear from PC for some hours and comes back. In that time ive usually streamed Youtube content on Chromecast.

Ive had this happen meanwhile i was logged in on Youtube with the tab open. Once i refreshed i was logged out. Ive cleared cookies/cache to test if that was the issue but that didnt fix it. Other than that clearing cookies is disabled and has been so at all times.

This problem has been going on for a few months.

Asked by MeSaber 4 days ago

Last reply by jscher2000 4 days ago

  • Archived

Firefox 17 is not retaining cookie settings.

Firefox 17 is not retaining cookie setting for websites. Besides removing all existing exceptions I had, it will no longer retain exceptions for cookies. I have the bas… (read more)

Firefox 17 is not retaining cookie setting for websites. Besides removing all existing exceptions I had, it will no longer retain exceptions for cookies. I have the basic cookie setting as unchecked for accepting cookies (that is the default is not to accept cookies), but when I add an exception, it does not retain it when I close my browser. This is very serious stuff. I will have to move from my beloved Firefox to something that *does* work. I can't believe you haven't been flooded with complaints. Or maybe you have.

Asked by Axis 7 years ago

Last reply by jaman57 7 years ago

  • Archived

FF17: New cookies don't get stored, existing cookies are not recognized by websites

Since upgrading to FF17 I get requests for new cookies each and every day - even for websites that I'm surfing on since years, and for which the cookie settings clearly s… (read more)

Since upgrading to FF17 I get requests for new cookies each and every day - even for websites that I'm surfing on since years, and for which the cookie settings clearly state to accept them automatically (if only session based). Accordingly, these sites have cookies stored in my profile, but FF seems to be no longer able to pick those up.

To me this looks like a bug in the program, as nothing else has changed between running (happily) on FF16 and upgrading to FF17.

Asked by michaeleyd 7 years ago

Last reply by cor-el 7 years ago

  • Archived

Google+ will not load

The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will ne… (read more)

The page isn't redirecting properly




         Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
       



 This problem can sometimes be caused by disabling or refusing to accept
   cookies.

Asked by deekat 7 years ago

Last reply by philipp 7 years ago

  • Archived

Youtube player will not go to the large size

Youtube will play on the small player, even load 1080P on the small player, and full screen works fine, but refuses to resize to the large player that takes up about half… (read more)

Youtube will play on the small player, even load 1080P on the small player, and full screen works fine, but refuses to resize to the large player that takes up about half the screen. It worked just fine until I had to reinstall Firefox due to some other bug that is now fixed.

Asked by Evil 7 years ago

Last reply by cor-el 7 years ago

  • Archived

how not to delete some cookies and keep others

Previous versions of FF allowed you to select individual cookies that wouldn't be deleted when FF closed. This meant you wouldn't have to log in to your favorite sites ea… (read more)

Previous versions of FF allowed you to select individual cookies that wouldn't be deleted when FF closed. This meant you wouldn't have to log in to your favorite sites each time you opened FF; - you'd already be logged in. Later versions of FF no longer have this functionality. However, IE and Safari both do have this functionality. For example, I used to be able to keep my google cookies and browse straight into google reader after the browser opened. Now I always have to login. Does anyone know if the functionality will be restored to FF? The current lack of versatile cookie settings is a hindrance to efficiency.

(PS. Cor-el, please don't answer as you're wrong on this. The key messages are that FF used to have this functionality and plenty of other users agree, and IE and Safari still have it so go and check it yourself, and it has nothing to do with Clear Recent History.) Thanks all. :)

Asked by dolores51 7 years ago

Last reply by philipp 7 years ago

  • Solved
  • Archived

After updating to firefox 17.0 when I do a scan with Norton 360 it does not pick up tracking cookies what has changed from 16.0.02

After updating to firefox 17.0 when I do a scan with Norton 360 it no longer picks up tracking cookies. These cookies that were picked up with firefox 16.0.02 what have y… (read more)

After updating to firefox 17.0 when I do a scan with Norton 360 it no longer picks up tracking cookies. These cookies that were picked up with firefox 16.0.02 what have you changed? Further I am getting sick of these updates - at least tell us users what has changed in new versions.

Asked by DougHoward 7 years ago

Answered by user633449 7 years ago

  • Archived

Firefox suddenly stopped working blocking evenb safari- why? what has gone wrong, under feed back ?http?

Firefox suddenly stopped working with Mac OS 10.6.8- keeps blocking even Safari- will jot download , open pdf file downloads-- wasted a lot of time of several University… (read more)

Firefox suddenly stopped working with Mac OS 10.6.8- keeps blocking even Safari- will jot download , open pdf file downloads-- wasted a lot of time of several University experts- we can't locate work out why- x3 quit everything, download, reinstalled twice, machine switch on/off- something seriously wrong and wasting alot of time. It had been working faultless for years- recently iMAC 1TB disc was changed by Apple under their programme of exchange for 'free'- it has not worked since!!!! Many thanks

Asked by mehrishi 7 years ago

Last reply by jscher2000 7 years ago

  • Archived

Cookies do not get deleted / re-appear within seconds if I delete them manually and yes I've checked every single support page about this and it didn't help

– I have the most recent version of Firefox. – I have my settings in Preferences -> Privacy on "Keep third party cookies until I close Firefox". – I've checked "Clear… (read more)

– I have the most recent version of Firefox. – I have my settings in Preferences -> Privacy on "Keep third party cookies until I close Firefox". – I've checked "Clear history when Firefox closes" and have ticked every single box under settings (except saved passwords). – But still, Cookies do not get deleted when I close Firefox – there are hundreds of cookies every time I open it. – If I go to Tools -> Clear recent history, choose "everything" and tick every single box, history etc. get deleted but the cookies remain. – If I go to Preferences -> Privacy and click "Show Cookies" and then click "Remove all cookies" twice, the cookies disappear, but they're back just seconds later. – I've even tried going to Preferences, clicking on Exceptions and manually adding some of the websites that showed up under "show cookies" and blocking them and then deleting the cookies, but still they re-appeared within seconds, and the exceptions were blank again. – I've checked all your support pages about this topic. – I've seen this https://support.mozilla.org/en-US/questions/740598?esab=a&as=aaq and tried it and it didn't help. – I've seen this https://support.mozilla.org/en-US/questions/936308?esab=a&as=aaq and this https://support.mozilla.org/en-US/questions/868910?esab=a&as=aaq, and yes I do use "Do Not Track Plus" and some of the Cookies seem to be Opt-Out-Cookies but most are not.

Please help me. I used to be a big fan of Firefox but this is getting really scary.

Asked by ruth12345 7 years ago

Last reply by crabpaws 7 years ago

  • Archived

Norton 360 does not pick up tracking cookies after updating to firefox 17.0

With firefox 17.0 Norton 360 does not pick up tracking cookies that were picked up with firefox 16.0.2. Uninstalled 17.0 and and reinstalled 16.0.2 - tracking cookies are… (read more)

With firefox 17.0 Norton 360 does not pick up tracking cookies that were picked up with firefox 16.0.2. Uninstalled 17.0 and and reinstalled 16.0.2 - tracking cookies are picked up - updated to 17.0 and again no tracking cookies. I did not see anything in release note that would seem to reflect this situation. asked this question at 08:57 PST 11/29/2012 and the reply stated that Norton 360 should still be able to remove tracking cookies. WELL IT DOES NOT - WHAT HAS CHANGED FROM 16.0.2 TO 17.0 THAT WOULD CAUSE THIS. IS THIS A NEW BUG? The first reply did not answer my question however it was marked as "solved". I have rolled back to 16.0.2 and updated to 17.0 twice and the same thing has happened both times.

Asked by DougHoward 7 years ago

Last reply by the-edmeister 7 years ago

  • Archived

Enabling Cookies doesnt work

Every time I enable cookies (set it to custom enable) and I press ok, it didnt change. I go back into options and the information didnt change. I thought that the plugins… (read more)

Every time I enable cookies (set it to custom enable) and I press ok, it didnt change. I go back into options and the information didnt change. I thought that the plugins had something to do with this so I tried browsing in the same site with all of the plugins disabled but that didnt work. Every time I press ok to change the cookies information, it just goes back to default whenever i go back into the options menu.

Asked by ZenxStryker 7 years ago

Last reply by cor-el 7 years ago

  • Archived

Some websites keep asking to enable cookies in my browser when they are and I can't get this sites to see that, they worked fine yesturday but not now, any help

Some websites keep asking to enable cookies in my browser when they are and I can't get this sites to see that, they worked fine yesterday but not now. I've restarted the… (read more)

Some websites keep asking to enable cookies in my browser when they are and I can't get this sites to see that, they worked fine yesterday but not now. I've restarted the browser, restarted the computer, disabled then enabled cookies in the privacy settings and still nothing. Any help?

Asked by Kidono-chan 7 years ago

Last reply by cor-el 7 years ago

  • Archived

I´ve try everything but since yesterday i can´t enble my cookies in Mozzila ver. 17.0

Since yesterday i can´t enter on my MAIL account, on my Facebook account, and i can´t do some kind of downloads that use the servers "Turbobit" and "Bitshare"... anyway i… (read more)

Since yesterday i can´t enter on my MAIL account, on my Facebook account, and i can´t do some kind of downloads that use the servers "Turbobit" and "Bitshare"... anyway i saw my configurations in the browser and i think that everything is ok... After that i made a restoration system without any result.... But i can say that a moth ago i had Chrome installed and i quit it because i had a similar error...so what can it be?

Thanks for your time =)

Asked by Sarovsky 7 years ago

Last reply by ideato 7 years ago

  • Archived

after enabling cookies ,then also unable to sign in to any of websites

Hi I am unable to login to gmail or rediff mail accounts , as all websites asking to enable cookies, though i have enabled cookies as mentioned in all forums. Are there a… (read more)

Hi

I am unable to login to gmail or rediff mail accounts , as all websites asking to enable cookies, though i have enabled cookies as mentioned in all forums. Are there any more settings to be done or at system level we have to make more changes.please help me to solve thw issue. What cld be other possible causes for these e.g some other softwares on the systems....etc

Regards, Pritesh

Asked by pritesh1234 7 years ago

Last reply by cor-el 7 years ago

  • Archived

ad.mozzi.biz keep popping up

ad.mozzi.biz keep pop up in a new tab no matter where ever I click even the menu bar itself. I have Kaspersky Internet Security installed with the latest virus definition… (read more)

ad.mozzi.biz keep pop up in a new tab no matter where ever I click even the menu bar itself. I have Kaspersky Internet Security installed with the latest virus definition update but couldn't find any spyware etc.

Asked by prekk2 7 years ago

Last reply by prekk2 7 years ago