Showing questions tagged: Show all questions
  • Archived

what happened to mozilla, bookmarks are dead and speed is gone

The AUTO UPDATE did its thing 2 days ago. Bookmarks are gone, No way to reinstall them. No way to Create Bookmarks either. And the whole thing runs like I pored mola… (read more)

The AUTO UPDATE did its thing 2 days ago. Bookmarks are gone, No way to reinstall them. No way to Create Bookmarks either. And the whole thing runs like I pored molasses into the computer. takes over 30 seconds just to click on book marks and have it show anything.

and even a refresh of the home page on Bing.com takes at least 30 seconds.


I can recover my bookmarks to Chrome. But I cant do ANYTHING with BOOKMARKS. not even reloading them from Chrom

Asked by JoeAllen22 2 years ago

Last reply by JoeAllen22 2 years ago

  • Archived

Version 55.0.3 update, everything has vanished

This morning Firefox updated itself to version 55.0.3. After it finished updating. everything appears to have vanished. All my bookmarks are gone, when I go to restore my… (read more)

This morning Firefox updated itself to version 55.0.3. After it finished updating. everything appears to have vanished.

All my bookmarks are gone, when I go to restore my bookmarks a message popups saying "Unable to process the backup file", my addons now all say "Legacy", my themes are gone, no history shows up when I search for anything and adding new bookmarks don't work either.

I've tried restarting my computer, reinstalling firefox and even refreshing firefox (I've still kept my old profile). Nothing seems to be working.

Asked by iyuuki 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Big crash after search to save a file (windows dialog box freezed)

[Problem after passing to Firefox 64 bits - now I've the 55.0.3 version. Bug already there after fix procedure of firefox and without plugins] When I want to save a file … (read more)

[Problem after passing to Firefox 64 bits - now I've the 55.0.3 version. Bug already there after fix procedure of firefox and without plugins] When I want to save a file (=when I click on "browse" button), the dialog box of Windows appears and freezes (and Firefox crashes without specific error message). I'm under Windows 7, I've got comodo but nothing about Windows or firefox is blocked]. There is one week, this bug appears after some usings/download [I need to do the fix procedure when the bug appears]. now it's directly during the first one. It's very embarassing. I've got Chrome for waiting ... but I don't want to use Chrome ;-) help !!!!

[for example, I can't use the button "Browse an image" in this Web page, else Firefox crashes]

Vincent

Asked by VincentFrenchyFirefox 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Downloaded Firefox 55.0.3 and now all bookmarks and history have disappeared

This morning, there was a forced FireFox update on my computer to 55.0.3. When I opened the browser, all of my history and bookmarks have disappeared. I have tried lookin… (read more)

This morning, there was a forced FireFox update on my computer to 55.0.3. When I opened the browser, all of my history and bookmarks have disappeared. I have tried looking for old profiles and backups, to no avail. What can I do to retrieve my old bookmarks? Is there a way to reverse this update?

Asked by bmlrp4 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Firefox 55 will not open on 32bit machines

Hi I have quite a few users reporting that Firefox 55 will not open but 54 and before work fine. 55 when opened just opens a process and the memory usage is around 44,00k… (read more)

Hi I have quite a few users reporting that Firefox 55 will not open but 54 and before work fine.

55 when opened just opens a process and the memory usage is around 44,00kb and doesn't change as if loading is not happening this reoccurs after clean install of FF and has occurred on about 7 user PC's all are on win 7 32 bit, I presume the updateto 55 ran and they did not notice it was running.

Asked by peanutmans 2 years ago

Last reply by peanutmans 2 years ago

  • Archived

Update 55.0.3 messed up my bookmarks and open tabs

After the forced 55.0.3 Firefox 32 bit update my bookmarks are medded up and all my open tabs except for the first tab (my default website) are all blank. My bookmark lis… (read more)

After the forced 55.0.3 Firefox 32 bit update my bookmarks are medded up and all my open tabs except for the first tab (my default website) are all blank. My bookmark list instead of being under 'Bookmarks' now appears under 'Other Bookmarks'. When I click on one of the bookmark folders instead of displaying the saved bookmarks the whole list of bookmarks is displayed. If I click the same folder or another folder once again the bookmark list is displayed. If I click a folder a fourth time Firefox crashes.

I have gone into my profile folder and deleted the places.sqlite, as per your bookmark article in help, file numerous times. This has not resolved my problem. When I select the 'Show All Bookmarks' option under 'Bookmarks' the resultant popup shows my bookmarks as they were prior to this update. I am experiencing this issue in my Desktop PC and my Laptop. On my Desktop PC I am using Windows 7 Ultimate 64 bit. On my laptop I am using Windows 8.1 64r bit. I also have Linux Mint 18.1 64 bit installed on my Desktop.

What can I do to fix this? Is there a way that I can role Firefox back to the previous version where I did not have these two issues?

Asked by philipgr 2 years ago

Last reply by sizeofbool 2 years ago

  • Archived

Latest update deleted everything on my browser, and pages are now taking forever to load (Not responding).

The latest Firefox update deleted everything on my browser, from bookmarks to add ons, and pages are now taking forever to load (Not responding). What the hell happened a… (read more)

The latest Firefox update deleted everything on my browser, from bookmarks to add ons, and pages are now taking forever to load (Not responding).

What the hell happened and how can you fix this? There was important log in information that is now lost, bookmarks gone, other stored information simply vanished.

I tried deleting and reinstalling and nothing loads properly; each page I enter freezes up and I get the (Not Responding) message up the top of the page.

Asked by dpr4473 2 years ago

Last reply by dpr4473 2 years ago

  • Archived

Firefox 55.0.1 64bit, sync not working from China

Hi all, I have a new installed firefox 55.0.1 64bit on windows 10, enterprise, I have successfully setup sync and with email verified, but sync looks not started at all. … (read more)

Hi all, I have a new installed firefox 55.0.1 64bit on windows 10, enterprise, I have successfully setup sync and with email verified, but sync looks not started at all. Click sync icon or select 'Sync now' from menu does not working as well. about:sync-log shows the following:

1502869704236 Sync.ErrorHandler DEBUG Beginning user-triggered sync. 1502869704236 Sync.Service DEBUG User-Agent: Firefox/55.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.57.0.20170809080026.desktop 1502869704236 Sync.Service INFO Starting sync at 2017-08-16 15:48:24 in browser session vuhdd5yMdpf- 1502869704236 Sync.Service DEBUG In sync: should login. 1502869704236 Sync.BrowserIDManager INFO currentAuthState returning error.login.reason.network due to previous failure 1502869704236 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1502869704236 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1502869704236 Sync.Service INFO Logging in the user. 1502869704236 Sync.BrowserIDManager INFO Waiting for user to be verified. 1502869704236 FirefoxAccounts DEBUG already verified 1502869704236 Sync.BrowserIDManager INFO Starting fetch for key bundle. 1502869704237 FirefoxAccounts DEBUG already verified 1502869704237 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1502869704237 FirefoxAccounts DEBUG enter getAssertion() 1502869704238 FirefoxAccounts DEBUG got keyPair 1502869704238 FirefoxAccounts DEBUG getCertificateSigned: true true 1502869704239 Services.Common.RESTRequest TRACE local time, offset: 1502869704239, 0 1502869704239 Services.Common.RESTRequest TRACE hawk auth header: Hawk id="3eeaa33eb33ba9654c1b84b0c5c0d32c2e3792847544c613e9aed11f1c79db62", ts="1502869704", nonce="/63PTiTCfTI=", hash="E+U1xxsGlkG2RucGwmlzxgYRhkTBYPZnRieKlEKU6UY=", mac="3T50PKjPYPVrOq8JhIctN9r8lq40oL6ZwTmEFXdV0ns=" 1502869704240 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign 1502869704240 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1502869704240 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1502869704240 Services.Common.RESTRequest TRACE HTTP Header accept-language: en-US, en 1502869704240 Services.Common.RESTRequest DEBUG POST Length: 888 1502869704240 Services.Common.RESTRequest TRACE POST Body: {"publicKey":{"algorithm":"DS","y":"C3761EE42302BB30C9D40C5FA8AEB73DBA901803B5E8E32D36E63EF64E5673979EDF331607E9CF3D1D7AF4CBBEDF1703D7A671C53F2640BDA28CB9CC7704FA2110B8E91920CC0A6D609546843D77D7470D212AA3B4FFFB484993777D4C98AC3E8D66AA68D31A728E1075CE296BE965871CE1937545EC55813C89912157436764","p":"FF600483DB6ABFC5B45EAB78594B3533D550D9F1BF2A992A7A8DAA6DC34F8045AD4E6E0C429D334EEEAAEFD7E23D4810BE00E4CC1492CBA325BA81FF2D5A5B305A8D17EB3BF4A06A349D392E00D329744A5179380344E82A18C47933438F891E22AEEF812D69C8F75E326CB70EA000C3F776DFDBD604638C2EF717FC26D02E17","q":"E21E04F911D1ED7991008ECAAB3BF775984309C3","g":"C52A4A0FF3B7E61FDF1867CE84138369A6154F4AFA92966E3C827E25CFA6CF508B90E5DE419E1337E07A2E9E2A3CD5DEA704D175F8EBF6AF397D69E110B96AFB17C7A03259329E4829B0D03BBC7896B15B4ADE53E130858CC34D96269AA89041F409136C7242A38895C9D5BCCAD4F389AF1D7A4BD1398BD072DFFA896233397A"},"duration":21600000} 1502869704269 Services.Common.RESTRequest TRACE onStartRequest: POST https://api.accounts.firefox.com/v1/certificate/sign 1502869704269 Services.Common.RESTRequest TRACE Channel for POST https://api.accounts.firefox.com/v1/certificate/sign returned status code 2147500037 1502869704269 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign failed: 2147500037 - NS_ERROR_FAILURE 1502869704269 Hawk WARN hawk request error: [Exception... "NS_ERROR_FAILURE" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483" data: no] Stack trace: onStopRequest()@resource://services-common/rest.js:483 < waitForSyncCallback()@resource://services-common/async.js:98 < makeSpinningCallback/callback.wait()@resource://services-common/async.js:168 < onNotify()@resource://services-sync/service.js:817 < WrappedNotify()@resource://services-sync/util.js:160 < WrappedLock()@resource://services-sync/util.js:116 < WrappedCatch()@resource://services-sync/util.js:91 < login()@resource://services-sync/service.js:833 < sync/<()@resource://services-sync/service.js:1056 < WrappedCatch()@resource://services-sync/util.js:91 < sync()@resource://services-sync/service.js:1052 1502869704269 Hawk DEBUG (Response) /certificate/sign: code: null - Status text: null 1502869704270 FirefoxAccounts ERROR error POSTing /certificate/sign: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704271 FirefoxAccounts ERROR HAWK.signCertificate error: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1502869704272 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1502869704272 Sync.BrowserIDManager ERROR Background fetch for key bundle failed: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.BrowserIDManager ERROR Could not authenticate: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1502869704273 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. 1502869704273 Sync.ErrorHandler ERROR Sync encountered a login error 1502869704274 Sync.Service DEBUG Exception calling WrappedLock: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704274 Sync.Service DEBUG Not syncing: login returned false. 1502869704282 Sync.ErrorHandler DEBUG Addons installed: 0

Asked by tryyoung 2 years ago

Last reply by tryyoung 2 years ago

  • Archived

My history is suddenly missing

Hello, My history is suddenly missing (the Library is empty), while bookmarks, tabs, Downloads, etc are STILL THERE. Using 55.0.3 (64-bit) on OS X Yesomite. Since firefox… (read more)

Hello, My history is suddenly missing (the Library is empty), while bookmarks, tabs, Downloads, etc are STILL THERE. Using 55.0.3 (64-bit) on OS X Yesomite. Since firefox crashes almost every day this year, I can also report that Restore should work. Oh well. Please help! gf

Asked by gf__ 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

Hi guys, I also got the problem that Firefox crashes about all five minutes - doesn't matter which websites (Youtube, Facebook, Whatsapp Web, Google, etc.). First I sus… (read more)

Hi guys,

I also got the problem that Firefox crashes about all five minutes - doesn't matter which websites (Youtube, Facebook, Whatsapp Web, Google, etc.).

First I suspected a babylon toolbar virus so I took actions to remove it with malwarebytes.com - no success. I refreshed Firefox, un- and reinstalled Firefox, changed browser.tabs.remote.autostart and browser.tabs.remote.autostart.2 both to "false", started Firefox in safe mode - crashes keep happening.

The problem persists since the new version (55.0.3) was installed about a week ago. I'm using a Windows 10 x64 system.

Crash ID: bp-a67f3395-824a-4e4d-b64b-f4cf30170912

Maybe you have further ideas to solve this issue. I'm actually not very good to interpret the crash report. Thanks in advance for your help.

Greez, SallyB

Asked by SallyB88 2 years ago

Last reply by cor-el 2 years ago

  • Archived

What did you do to the latest version of firefox? Where are my bookmarks? They disappeared when the latest version installed. Don't you test your new releases?

My bookmarks are gone and Firefox is running much slower in the updated version than the previous one. How can I revert to the previous version until this is fixed? … (read more)

My bookmarks are gone and Firefox is running much slower in the updated version than the previous one. How can I revert to the previous version until this is fixed?

Asked by herndo 2 years ago

Last reply by philipp 2 years ago

  • Solved
  • Archived

Bookmarks disappeared, tried various suggested fixes, none worked. Unless I can repair this, I will not longer use Firefox.

I have tried to use the restore function to get the bookmarks back, but I get the reply "unable to process the backup file." I've tried several backups, but get the same … (read more)

I have tried to use the restore function to get the bookmarks back, but I get the reply "unable to process the backup file." I've tried several backups, but get the same message every time. I tried to delete the "places.sqlite" file as instructed by some, but this did nothing to restore my bookmarks. I cannot open the places.sqlite file, either. It may be set for "read only," but I did nothing to set it that way. But there is no way to tell, since I cannot open the file. What I need to do is be able to restore all my bookmarks in Firefox and I need precise instructions on how to do that. As I said, the methods I listed above didn't work at all. I am using Firefox version 55.0.3 64-bit edition in windows 10. Any help would be appreciated. But if I cannot restore the bookmarks, I'm afraid this will be the end of my long relationship with Firefox, since I would have to consider it extremely unstable if this cannot be corrected.

Asked by jbrain 2 years ago

Answered by FredMcD 2 years ago

  • Archived

Have lost all bookmarks on two accounts on my laptop & restore feature not working!

There are three accounts on my laptop; mine, my husbands and an Administration account. Yesterday morning, all was well! later in the morning I went back to my laptop acc… (read more)

There are three accounts on my laptop; mine, my husbands and an Administration account. Yesterday morning, all was well! later in the morning I went back to my laptop account, signed on to Mozilla and discovered that all of my bookmarks were gone. I have tried the Restore feature that Mozilla outline under "Bookmarks, Import & backup" but get a message "Unable to process the backup file". Is it time to go to Gmail??

Asked by CZBrat 2 years ago

Last reply by philipp 2 years ago

  • Archived

Firefox 55, 56, & 57 - high CPU usage on MacOS 10.12.6, especially with embedded video

I'm trying to troubleshoot some issues on my late 2013 MacBook Pro. Most notably, the performance seems to be absolutely awful with embedded HTML5 videos. For example: ht… (read more)

I'm trying to troubleshoot some issues on my late 2013 MacBook Pro. Most notably, the performance seems to be absolutely awful with embedded HTML5 videos. For example:

https://twitter.com/CNET/status/897900931861413888

Letting this video play almost immediately pegs my CPU to the point that it actually starts skipping. The same video under Safari and Chrome plays fine and barely taps the CPU at all.

I've tried every version over 54, and this issue is being replicated with a brand new profile and zero extensions installed. It does it even on the latest nightly build as of today (8/19/17).

Any suggestions would be appreciated!

Asked by TimRCM 2 years ago

Last reply by TimRCM 2 years ago

  • Archived

Running OS Sierra; 10.12.6. Firefox display shows only a blank screen with exception of URL which indicates computer is connected to search site.

Condition existed when I opened Firefox so I put it into trash and downloaded updated version (Version 55.0.1) and same condition existed. Started in Safe mode and that d… (read more)

Condition existed when I opened Firefox so I put it into trash and downloaded updated version (Version 55.0.1) and same condition existed. Started in Safe mode and that didn't correct problem.

Asked by Mikehew 2 years ago

Last reply by Mikehew 2 years ago

  • Archived

Address Bar won't acknowledge Enter being pressed, nor show visited sites when typing in an address.

When I type an address into the main bar at the top of the screen and press Enter, nothing happens (exception: sometimes the initial website entered for a "new tab" may b… (read more)

When I type an address into the main bar at the top of the screen and press Enter, nothing happens (exception: sometimes the initial website entered for a "new tab" may be an exception to the rule). I have to click on the arrow pointing right. Furthermore, the usual "awesome bar" behavior of either showing previous websites, or giving suggestions as I type, has become absent. This occurred ever since upgrading to version 55 on August the 9th. Tried both uninstalling/reinstalling and using the "Refresh" option, neither of them worked. What should be done?

Possibly related, at the same time, the Bookmarks toolbar has become completely blank.

I don't have AVG installed (as when searching for this online, most people with issues had them due to AVG being installed)

Asked by Raakone 2 years ago

Last reply by philipp 2 years ago

  • Archived

Why is it that now since I've received and upgrade, I now have no bookmarks and history?

Since receiving an upgrade I didn't ask for, I have "Pocket" which I have no use for, and my bookmark bar is blank, and my history is empty. I can't bookmark anything any… (read more)

Since receiving an upgrade I didn't ask for, I have "Pocket" which I have no use for, and my bookmark bar is blank, and my history is empty. I can't bookmark anything anymore, and no matter how many sites I visit, my history is blank. Please Help. Pillpacker in PA

Asked by Pillpacker1256 2 years ago

Last reply by philipp 2 years ago

  • Archived

Upgrade on 8-17-2017 is causing my laptop to work very slow

I upgraded Fire Fox on 8-17-2017 @ 11:00pm on my HP laptop Product Number: 1TJ82UA#ABA Installed: Windows 10 Home 64Bit I received an error message, it came on for a half… (read more)

I upgraded Fire Fox on 8-17-2017 @ 11:00pm on my HP laptop Product Number: 1TJ82UA#ABA Installed: Windows 10 Home 64Bit I received an error message, it came on for a half a second then went out. I started to use my laptop, looking at my E-mails Upgrade is causing my HP to run very slow I am using my Grandson's Compaq to turn in this report This Compaq laptop has not been upgrade with the new upgrade version of Fire Fox It is running A-OK.............

Please send me an E-mail fix, Thanks.

Asked by Lou 2 years ago

Last reply by FredMcD 2 years ago