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Firefox crashes

Firefox tab crash a lot since I upgrade to 53.0.3. No problem before. Now firefox crash a lot on youtube or any kind of site with embidded video/flash player. 27 crash in… (read more)

Firefox tab crash a lot since I upgrade to 53.0.3. No problem before. Now firefox crash a lot on youtube or any kind of site with embidded video/flash player. 27 crash in 1 hour of testing after this i have given up and move to chrome who doesn't crash.

Please help

Asked by jeremyc87 2 years ago

Answered by cor-el 2 years ago

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Firefox tabs keep crashing

After installing the security update, Firefox tabs now keep crashing on me. I've followed the instructions to restore Firefox to no avail. Several recent crash reports: … (read more)

After installing the security update, Firefox tabs now keep crashing on me. I've followed the instructions to restore Firefox to no avail.

Several recent crash reports: bp-a10725dc-7016-4c3e-bdac-ceab31170901 bp-b80218c4-ab59-4f42-81b4-a291a1170901 bp-a5580f00-9326-4bc5-bf5c-aca530170831 bp-f9ece0da-9f1a-4fd7-8ada-265481170829

Asked by Wumonger 2 years ago

Last reply by FredMcD 2 years ago

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upgraded to 55.0.3 and can no longer download .acsm files from 1 site

After upgrade to 55.0.3 I can no longer download .acsm. 1 This problem is only occuring on 1 site. (EBSCO). I checked if I could download .acsm file type from other site… (read more)

After upgrade to 55.0.3 I can no longer download .acsm.

1 This problem is only occuring on 1 site. (EBSCO). I checked if I could download .acsm file type from other sites e.g. proquest, and all good. no issue observed.

2 No error message is returned. I just donot recieve the .acsm file even though I have clicked download.

3 If I use safari I can download the .acsm from ebsco site, no issue. (This is how I borrowed the ebook today I needed.)

4 before upgrade to 55.0.3, I downloaded .acsm from ebsco site with no issue.

FYI: .acsm file type is the Adobe Digital Editions file that allows you to read the ebook in ADE.


What has changed that would be stopping this? The files are very tiny. Any ideas?

thankyou for your help.

Asked by jendrew 2 years ago

Answered by jendrew 2 years ago

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why do we have to fix crash issue that your update caused

really annoyed that auto update has caused crashing almost every time i click on a site / run a video or turn a page . what has been done that has messed up . and is any… (read more)

really annoyed that auto update has caused crashing almost every time i click on a site / run a video or turn a page . what has been done that has messed up . and is any thing being done about it ?

Asked by topraf 2 years ago

Last reply by user633449 2 years ago

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My bookmarks have disappeared after Mozilla updated my browser.

It appears that Mozilla did an update to my browser this morning -- to Version 55.0 (32-bit) -- and now my bookmarks are gone. There seems to be some bookmark backups, bu… (read more)

It appears that Mozilla did an update to my browser this morning -- to Version 55.0 (32-bit) -- and now my bookmarks are gone. There seems to be some bookmark backups, but the normal restore process is not working. Please advise.

Asked by jarice2 2 years ago

Last reply by jscher2000 2 years ago

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Update 55.0 corrupted FF, erased all 1800 bookmarks, negated ability to save passwords, & corrupted ability to navigate any website-WHAT TO DO?

Computer: Dell XPS420 Intel Core Duo 32 bit, Window 7 Sp1 -- Update 55.0 corrupted not only FF, erasing all 1800 bookmarks, but negated ability to save passwords. Also, t… (read more)

Computer: Dell XPS420 Intel Core Duo 32 bit, Window 7 Sp1 -- Update 55.0 corrupted not only FF, erasing all 1800 bookmarks, but negated ability to save passwords. Also, the update corrupted any ability to navigate any website. FF, when loading 55.0 took near 20 minutes to finally come on line. After about an hour of frustration I restored my system using a recent restore point. This brought up a BLANK 54.0.1 version of FF. I manage to search out "old" FF data to recover most of the Bookmarks, but the "Remember logins for sites" check box cannot be activated. I am at a loss as to any further troubleshooting. HELP!

Asked by Slyseq 2 years ago

Last reply by mzulich 2 years ago

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can not access vcenter server since upgrade to firefox 55

After updating to firefox 55 I can no longer access VMware vCenter web UI. Note. vCenter uses flash. I have a flash plugin installed and I can access other flash sites ok… (read more)

After updating to firefox 55 I can no longer access VMware vCenter web UI. Note. vCenter uses flash. I have a flash plugin installed and I can access other flash sites ok.

I get the following error when trying to login.

"Connection Error Could not connect to vSphere Web Client. Contact your administrator to fix this issue."

If I try the same from chrome I can login without issue. Also downgrading to firefox 54 allows me to login.

Asked by gps1539 2 years ago

Last reply by cor-el 2 years ago

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https://w18.sfgame.net/ after the update it randomly stops registering mouse clicks so it looks frozen but it's running in the background.PLEASE help

I used the site every day in the last 2 months and all worked flawlessly until the last update. Now when I go to another tab and then return to the S&F one (https://w… (read more)

I used the site every day in the last 2 months and all worked flawlessly until the last update. Now when I go to another tab and then return to the S&F one (https://w18.sfgame.net/), the whole screen becomes non-interactive - I cannot press buttons on it or do anything and only page refresh works. Also happens when I right click and open java settings. I am using the latest version (55.0.3) but am experiencing the issue since 55.0.2. Any help would be greatly appreciated, as Firefox is my fav. browser and I wouldn't like having to revert to Chrome again just because of this - it's really ruining my experience :(

Thank you

Asked by elegyfordoom 2 years ago

Answered by FredMcD 2 years ago

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Right click menu problem

Hello I have just updated to 55.0.3 (64-bit) and something strange happens in the right click menu as well as bookmark lists. Whenever I go over an item in the right clic… (read more)

Hello

I have just updated to 55.0.3 (64-bit) and something strange happens in the right click menu as well as bookmark lists. Whenever I go over an item in the right click menu or in my bookmark toolbar, weird lines appear and disappear. Furthermore, the space between all items is smaller for some reason. It all looks incredibly compressed.

Here are two gifs demonstrating the problem:

http://imgur.com/OEfU0tN http://imgur.com/a/ViMbV

I already updated my graphics driver and reinstalled FF but to no avail. It also happens in safe mode with all addons disabled.

What could cause this?

Regards

Asked by Incineration 2 years ago

Last reply by FredMcD 2 years ago

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what happened to mozilla, bookmarks are dead and speed is gone

The AUTO UPDATE did its thing 2 days ago. Bookmarks are gone, No way to reinstall them. No way to Create Bookmarks either. And the whole thing runs like I pored mola… (read more)

The AUTO UPDATE did its thing 2 days ago. Bookmarks are gone, No way to reinstall them. No way to Create Bookmarks either. And the whole thing runs like I pored molasses into the computer. takes over 30 seconds just to click on book marks and have it show anything.

and even a refresh of the home page on Bing.com takes at least 30 seconds.


I can recover my bookmarks to Chrome. But I cant do ANYTHING with BOOKMARKS. not even reloading them from Chrom

Asked by JoeAllen22 2 years ago

Last reply by JoeAllen22 2 years ago

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Version 55.0.3 update, everything has vanished

This morning Firefox updated itself to version 55.0.3. After it finished updating. everything appears to have vanished. All my bookmarks are gone, when I go to restore my… (read more)

This morning Firefox updated itself to version 55.0.3. After it finished updating. everything appears to have vanished.

All my bookmarks are gone, when I go to restore my bookmarks a message popups saying "Unable to process the backup file", my addons now all say "Legacy", my themes are gone, no history shows up when I search for anything and adding new bookmarks don't work either.

I've tried restarting my computer, reinstalling firefox and even refreshing firefox (I've still kept my old profile). Nothing seems to be working.

Asked by iyuuki 2 years ago

Last reply by FredMcD 2 years ago

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Big crash after search to save a file (windows dialog box freezed)

[Problem after passing to Firefox 64 bits - now I've the 55.0.3 version. Bug already there after fix procedure of firefox and without plugins] When I want to save a file … (read more)

[Problem after passing to Firefox 64 bits - now I've the 55.0.3 version. Bug already there after fix procedure of firefox and without plugins] When I want to save a file (=when I click on "browse" button), the dialog box of Windows appears and freezes (and Firefox crashes without specific error message). I'm under Windows 7, I've got comodo but nothing about Windows or firefox is blocked]. There is one week, this bug appears after some usings/download [I need to do the fix procedure when the bug appears]. now it's directly during the first one. It's very embarassing. I've got Chrome for waiting ... but I don't want to use Chrome ;-) help !!!!

[for example, I can't use the button "Browse an image" in this Web page, else Firefox crashes]

Vincent

Asked by VincentFrenchyFirefox 2 years ago

Last reply by Shadow110 2 years ago

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Downloaded Firefox 55.0.3 and now all bookmarks and history have disappeared

This morning, there was a forced FireFox update on my computer to 55.0.3. When I opened the browser, all of my history and bookmarks have disappeared. I have tried lookin… (read more)

This morning, there was a forced FireFox update on my computer to 55.0.3. When I opened the browser, all of my history and bookmarks have disappeared. I have tried looking for old profiles and backups, to no avail. What can I do to retrieve my old bookmarks? Is there a way to reverse this update?

Asked by bmlrp4 2 years ago

Last reply by jscher2000 2 years ago

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Firefox 55 will not open on 32bit machines

Hi I have quite a few users reporting that Firefox 55 will not open but 54 and before work fine. 55 when opened just opens a process and the memory usage is around 44,00k… (read more)

Hi I have quite a few users reporting that Firefox 55 will not open but 54 and before work fine.

55 when opened just opens a process and the memory usage is around 44,00kb and doesn't change as if loading is not happening this reoccurs after clean install of FF and has occurred on about 7 user PC's all are on win 7 32 bit, I presume the updateto 55 ran and they did not notice it was running.

Asked by peanutmans 2 years ago

Last reply by peanutmans 2 years ago

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Update 55.0.3 messed up my bookmarks and open tabs

After the forced 55.0.3 Firefox 32 bit update my bookmarks are medded up and all my open tabs except for the first tab (my default website) are all blank. My bookmark lis… (read more)

After the forced 55.0.3 Firefox 32 bit update my bookmarks are medded up and all my open tabs except for the first tab (my default website) are all blank. My bookmark list instead of being under 'Bookmarks' now appears under 'Other Bookmarks'. When I click on one of the bookmark folders instead of displaying the saved bookmarks the whole list of bookmarks is displayed. If I click the same folder or another folder once again the bookmark list is displayed. If I click a folder a fourth time Firefox crashes.

I have gone into my profile folder and deleted the places.sqlite, as per your bookmark article in help, file numerous times. This has not resolved my problem. When I select the 'Show All Bookmarks' option under 'Bookmarks' the resultant popup shows my bookmarks as they were prior to this update. I am experiencing this issue in my Desktop PC and my Laptop. On my Desktop PC I am using Windows 7 Ultimate 64 bit. On my laptop I am using Windows 8.1 64r bit. I also have Linux Mint 18.1 64 bit installed on my Desktop.

What can I do to fix this? Is there a way that I can role Firefox back to the previous version where I did not have these two issues?

Asked by philipgr 2 years ago

Last reply by sizeofbool 2 years ago

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Firefox 55.0.1 64bit, sync not working from China

Hi all, I have a new installed firefox 55.0.1 64bit on windows 10, enterprise, I have successfully setup sync and with email verified, but sync looks not started at all. … (read more)

Hi all, I have a new installed firefox 55.0.1 64bit on windows 10, enterprise, I have successfully setup sync and with email verified, but sync looks not started at all. Click sync icon or select 'Sync now' from menu does not working as well. about:sync-log shows the following:

1502869704236 Sync.ErrorHandler DEBUG Beginning user-triggered sync. 1502869704236 Sync.Service DEBUG User-Agent: Firefox/55.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.57.0.20170809080026.desktop 1502869704236 Sync.Service INFO Starting sync at 2017-08-16 15:48:24 in browser session vuhdd5yMdpf- 1502869704236 Sync.Service DEBUG In sync: should login. 1502869704236 Sync.BrowserIDManager INFO currentAuthState returning error.login.reason.network due to previous failure 1502869704236 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1502869704236 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1502869704236 Sync.Service INFO Logging in the user. 1502869704236 Sync.BrowserIDManager INFO Waiting for user to be verified. 1502869704236 FirefoxAccounts DEBUG already verified 1502869704236 Sync.BrowserIDManager INFO Starting fetch for key bundle. 1502869704237 FirefoxAccounts DEBUG already verified 1502869704237 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1502869704237 FirefoxAccounts DEBUG enter getAssertion() 1502869704238 FirefoxAccounts DEBUG got keyPair 1502869704238 FirefoxAccounts DEBUG getCertificateSigned: true true 1502869704239 Services.Common.RESTRequest TRACE local time, offset: 1502869704239, 0 1502869704239 Services.Common.RESTRequest TRACE hawk auth header: Hawk id="3eeaa33eb33ba9654c1b84b0c5c0d32c2e3792847544c613e9aed11f1c79db62", ts="1502869704", nonce="/63PTiTCfTI=", hash="E+U1xxsGlkG2RucGwmlzxgYRhkTBYPZnRieKlEKU6UY=", mac="3T50PKjPYPVrOq8JhIctN9r8lq40oL6ZwTmEFXdV0ns=" 1502869704240 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign 1502869704240 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1502869704240 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1502869704240 Services.Common.RESTRequest TRACE HTTP Header accept-language: en-US, en 1502869704240 Services.Common.RESTRequest DEBUG POST Length: 888 1502869704240 Services.Common.RESTRequest TRACE POST Body: {"publicKey":{"algorithm":"DS","y":"C3761EE42302BB30C9D40C5FA8AEB73DBA901803B5E8E32D36E63EF64E5673979EDF331607E9CF3D1D7AF4CBBEDF1703D7A671C53F2640BDA28CB9CC7704FA2110B8E91920CC0A6D609546843D77D7470D212AA3B4FFFB484993777D4C98AC3E8D66AA68D31A728E1075CE296BE965871CE1937545EC55813C89912157436764","p":"FF600483DB6ABFC5B45EAB78594B3533D550D9F1BF2A992A7A8DAA6DC34F8045AD4E6E0C429D334EEEAAEFD7E23D4810BE00E4CC1492CBA325BA81FF2D5A5B305A8D17EB3BF4A06A349D392E00D329744A5179380344E82A18C47933438F891E22AEEF812D69C8F75E326CB70EA000C3F776DFDBD604638C2EF717FC26D02E17","q":"E21E04F911D1ED7991008ECAAB3BF775984309C3","g":"C52A4A0FF3B7E61FDF1867CE84138369A6154F4AFA92966E3C827E25CFA6CF508B90E5DE419E1337E07A2E9E2A3CD5DEA704D175F8EBF6AF397D69E110B96AFB17C7A03259329E4829B0D03BBC7896B15B4ADE53E130858CC34D96269AA89041F409136C7242A38895C9D5BCCAD4F389AF1D7A4BD1398BD072DFFA896233397A"},"duration":21600000} 1502869704269 Services.Common.RESTRequest TRACE onStartRequest: POST https://api.accounts.firefox.com/v1/certificate/sign 1502869704269 Services.Common.RESTRequest TRACE Channel for POST https://api.accounts.firefox.com/v1/certificate/sign returned status code 2147500037 1502869704269 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign failed: 2147500037 - NS_ERROR_FAILURE 1502869704269 Hawk WARN hawk request error: [Exception... "NS_ERROR_FAILURE" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483" data: no] Stack trace: onStopRequest()@resource://services-common/rest.js:483 < waitForSyncCallback()@resource://services-common/async.js:98 < makeSpinningCallback/callback.wait()@resource://services-common/async.js:168 < onNotify()@resource://services-sync/service.js:817 < WrappedNotify()@resource://services-sync/util.js:160 < WrappedLock()@resource://services-sync/util.js:116 < WrappedCatch()@resource://services-sync/util.js:91 < login()@resource://services-sync/service.js:833 < sync/<()@resource://services-sync/service.js:1056 < WrappedCatch()@resource://services-sync/util.js:91 < sync()@resource://services-sync/service.js:1052 1502869704269 Hawk DEBUG (Response) /certificate/sign: code: null - Status text: null 1502869704270 FirefoxAccounts ERROR error POSTing /certificate/sign: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704271 FirefoxAccounts ERROR HAWK.signCertificate error: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1502869704272 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1502869704272 Sync.BrowserIDManager ERROR Background fetch for key bundle failed: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.BrowserIDManager ERROR Could not authenticate: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1502869704273 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. 1502869704273 Sync.ErrorHandler ERROR Sync encountered a login error 1502869704274 Sync.Service DEBUG Exception calling WrappedLock: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704274 Sync.Service DEBUG Not syncing: login returned false. 1502869704282 Sync.ErrorHandler DEBUG Addons installed: 0

Asked by tryyoung 2 years ago

Last reply by tryyoung 2 years ago

  • Archived

My history is suddenly missing

Hello, My history is suddenly missing (the Library is empty), while bookmarks, tabs, Downloads, etc are STILL THERE. Using 55.0.3 (64-bit) on OS X Yesomite. Since firefox… (read more)

Hello, My history is suddenly missing (the Library is empty), while bookmarks, tabs, Downloads, etc are STILL THERE. Using 55.0.3 (64-bit) on OS X Yesomite. Since firefox crashes almost every day this year, I can also report that Restore should work. Oh well. Please help! gf

Asked by gf__ 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

Hi guys, I also got the problem that Firefox crashes about all five minutes - doesn't matter which websites (Youtube, Facebook, Whatsapp Web, Google, etc.). First I sus… (read more)

Hi guys,

I also got the problem that Firefox crashes about all five minutes - doesn't matter which websites (Youtube, Facebook, Whatsapp Web, Google, etc.).

First I suspected a babylon toolbar virus so I took actions to remove it with malwarebytes.com - no success. I refreshed Firefox, un- and reinstalled Firefox, changed browser.tabs.remote.autostart and browser.tabs.remote.autostart.2 both to "false", started Firefox in safe mode - crashes keep happening.

The problem persists since the new version (55.0.3) was installed about a week ago. I'm using a Windows 10 x64 system.

Crash ID: bp-a67f3395-824a-4e4d-b64b-f4cf30170912

Maybe you have further ideas to solve this issue. I'm actually not very good to interpret the crash report. Thanks in advance for your help.

Greez, SallyB

Asked by SallyB88 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Bookmarks disappeared, tried various suggested fixes, none worked. Unless I can repair this, I will not longer use Firefox.

I have tried to use the restore function to get the bookmarks back, but I get the reply "unable to process the backup file." I've tried several backups, but get the same … (read more)

I have tried to use the restore function to get the bookmarks back, but I get the reply "unable to process the backup file." I've tried several backups, but get the same message every time. I tried to delete the "places.sqlite" file as instructed by some, but this did nothing to restore my bookmarks. I cannot open the places.sqlite file, either. It may be set for "read only," but I did nothing to set it that way. But there is no way to tell, since I cannot open the file. What I need to do is be able to restore all my bookmarks in Firefox and I need precise instructions on how to do that. As I said, the methods I listed above didn't work at all. I am using Firefox version 55.0.3 64-bit edition in windows 10. Any help would be appreciated. But if I cannot restore the bookmarks, I'm afraid this will be the end of my long relationship with Firefox, since I would have to consider it extremely unstable if this cannot be corrected.

Asked by jbrain 2 years ago

Answered by FredMcD 2 years ago