Showing questions tagged: Show all questions
  • Archived

I have a problem with bookmarks and browsing history.

I cannot save bookmarks or import them from other browsers or save my browsing history. Every time I boot Firefox I get a red bar at the top of my screen that says bookma… (read more)

I cannot save bookmarks or import them from other browsers or save my browsing history. Every time I boot Firefox I get a red bar at the top of my screen that says bookmarks and browsing history cannot be saved because some file is being used one of my internet security programs. I use Malwarebytes and Norton security on my laptop.

I have followed the online instructions several times to try to fix the problem with no luck. I love the speed of the browser because it totally blows Chrome and Edge out of the water but I have type all of my URLs in because I cannot save or import them from my other browsers.

I need help to fix this problem.

Asked by Barron1961 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Sophos antivirus result

Hi everybody, could someone help me with this, please? I have not idea how to interpret it. I run Sophos antivirus in Linux Mint and there is no viruses but an error was … (read more)

Hi everybody, could someone help me with this, please? I have not idea how to interpret it.

I run Sophos antivirus in Linux Mint and there is no viruses but an error was found. I suspect that it has to do with the previous line displaying "Could not open .mozilla/firefox/4km92cyp.default/lock".

Does anybody know what that 4km92cyp.default/lock refer to?

Thank you for your help.

Asked by firefoxfantasy 2 years ago

Last reply by TyDraniu 2 years ago

  • Solved
  • Archived

send a message for misfuction

Ripeto i miei dati: windows 10 aggiornato; kaspersky internet security; tutto funziona perfettamente. Oggi ho aggiornato a Firefox 63. Da ieri mi appare che i segnalibri … (read more)

Ripeto i miei dati: windows 10 aggiornato; kaspersky internet security; tutto funziona perfettamente. Oggi ho aggiornato a Firefox 63. Da ieri mi appare che i segnalibri non possono funzionare correttamente. Ho seguito tutte le vostre possibili soluzioni ed aiuti. Da ultimo ho provato a ripristinare i segnalibri; mi dice che non posso salvare il backup. Cosa posso fare. Grazie. SOCREMBERGAMO

Asked by socrembergamo 2 years ago

Answered by socrembergamo 2 years ago

  • Archived

The browser crashes ever since it was updated.

I work at a small company who has been using firefox for our work. It has updated and now it crashes and we can't use it. I prefer it over Chrome. Is there a fix? I tried… (read more)

I work at a small company who has been using firefox for our work. It has updated and now it crashes and we can't use it. I prefer it over Chrome. Is there a fix? I tried uninstalling and reinstalling it and listing the website we use as an exception. None of that has worked. this is the crash log: e68fd5de-fd1d-450c-8057-5f41b05940f6 9/7/2018 2:07 PM

bp-11467413-8504-42e0-9338-e4abb0180911 9/11/2018 1:22 PM bp-9b5755c6-3ec1-463d-8b5b-5ebb50180911 9/11/2018 1:21 PM bp-46ca70a6-d3dd-45cb-ac08-4cd390180911 9/11/2018 9:41 AM bp-f1040c0a-e207-4efc-81ef-50dc70180911 9/11/2018 9:12 AM

Asked by ttaylor72 2 years ago

Last reply by philipp 2 years ago

  • Solved
  • Archived

I cannot send my emails nor save to draft on Outlook. I always could before but lately I cannot. I've gone the Outlook support route and they can't do any more

The last couple of months I have not been able to use my Outlook and send emails or save drafts. I have gone to outlook support but since it still works with Chrome and I… (read more)

The last couple of months I have not been able to use my Outlook and send emails or save drafts. I have gone to outlook support but since it still works with Chrome and IE they say its firefox's issue and have no other help for me. I've cleared cache and history. extensions etc.. So I am coming to you now. I do have a VPN but outlook still won't work with it not on. So I am at a loss as to what to do. I don't like chrome nor IE and I've always had firefox and I want to continue that. I was still able to send emails when I first got the VPN so Im not sure what it is except very, very annoying. The same is for my laptop and that does not have the VPN.

Asked by ardenfan 2 years ago

Answered by jscher2000 2 years ago

  • Archived

Firefox 63.0 (64-bit Windows 7) won't complete Restart after Update

I'm posting this from my XP machine since I don't want to do anything more on my Windows 7 laptop (where the issue exists) that might cause me untold grief. I had seen th… (read more)

I'm posting this from my XP machine since I don't want to do anything more on my Windows 7 laptop (where the issue exists) that might cause me untold grief. I had seen the message to "Restart Firefox to Update" for several days but was busy doing 'stuff' so I held off. Was also getting messages that Adobe Acrobat Reader had been updated successfully and that I should restart for the update to take effect. Finally, since I wanted to replace my AVG Free AV with ZoneAlarm Internet Security, I decided it was time to close all my active programs, including Firefox, remove AVG Free AV, download and install ZoneAlarm Internet Security and then shut down my laptop in order to install any Windows 7 updates. In order to shut down Firefox while maintaining all my Windows and Tabs, I typically just pull-down the Menu and select 'Exit'. When I open Firefox again, I select 'Restore previous session", my Windows all come up and my tabs are all there and I'm off to the races! However, when I tried that this time, I received a warning that I had 8 Windows open and 441??? tabs (I have a lot but it is nowhere near that number [150 maybe]) in use and they would all be closed if I chose to exit. Since this is my way of remembering all of the things that I am working on at any given time, I DEFINITELY DIDN'T WANT TO DO THAT!! So, the only choice I had seemed to be to click on the "Restart Firefox to Update" button in the "Help" --> "About Firefox" dialog box. However, I did that about 6 hours ago and the little blue 'circle' just keeps 'spinning' and the hard drive access light flashes periodically (more so, within the first 30 minutes or so after clicking on the 'Restart' button) but the 'Restart' has not completed. I guess I will have to abort the update somehow but I don't want to do that part way through a 'Restart' and I DEFINITELY DON'T WANT TO LOSE MY OPEN TABS!!! What should I do to be able to get back to productive work using Firefox?!

Asked by balls69bc 2 years ago

Last reply by Pj 2 years ago

  • Archived

2 devices both using same Firefox update 1 can access websites and the other can't with correct time setting

I repeatedly receive" Your connection is not secure" with the Advanced detail" SEC_ERROR_UNKNOWN_ISSUER" on my desktop Firefox but my laptop still can access the problem … (read more)

I repeatedly receive" Your connection is not secure" with the Advanced detail" SEC_ERROR_UNKNOWN_ISSUER" on my desktop Firefox but my laptop still can access the problem sites on Firefox. Both are using WIN 10 and can access the websites using Google Chrome or IE11. Any suggestions? Many Thanks Stephen

Asked by StephenlWatt 2 years ago

Last reply by StephenlWatt 2 years ago

  • Archived

Firefox and Waterfox DEAD - all websites "insecure" after upgrade, was working fine before.

Unfortunately, Firefox and Waterfox are now dead. Upgraded to Version 5624 to try to stop the upgrade bugging screen, I know get the following page after upgrade https:/… (read more)

Unfortunately, Firefox and Waterfox are now dead. Upgraded to Version 5624 to try to stop the upgrade bugging screen, I know get the following page after upgrade https://www.waterfoxproject.org/blog/waterfox-56.2.4-release-download: Your connection is not secure The owner of www.waterfoxproject.org [that's YOU] has configured their website improperly. To protect your information from being stolen, Waterfox has not connected to this website.

 When clicking on Advanced I get:

www.waterfoxproject.org uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER

 Learn more…

Report errors like this to help Mozilla identify and block malicious sites

 And guess what:

https://youtube.com/search Your connection is not secure

 The owner of youtube.com has configured their website improperly. To protect your information from being stolen, Waterfox has not connected to this website.
 Learn more…

Report errors like this to help Mozilla identify and block malicious sites

 youtube.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER
 "Adding an exception" does not work either.

https://support.mozilla.org/1/firefox/56.2.4/WINNT/en-US/ Your connection is not secure

The owner of support.mozilla.org has configured their website improperly. To protect your information from being stolen, Waterfox has not connected to this website.

 Learn more…

Report errors like this to help Mozilla identify and block malicious sites

Unless you fix this, your browser is DEAD.

Here is what Troubleshooting puts in the clipboard:

Troubleshooting Information This page contains technical information that might be useful when you’re trying to solve a problem. If you are looking for answers to common questions about Waterfox, check out our support website. Application Basics Name Waterfox Version 56.2.4 Build ID 20181021203206 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0; Waterfox) Gecko/20100101 Firefox/56.2.4 OS Windows_NT 10.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 1/1 (Enabled by user) Web Content Processes 2/1 Stylo false (disabled by default) Google Key Missing Mozilla Location Service Key Missing Safe Mode false Profiles about:profiles Waterfox Features Name Version ID Extensions Name Version Enabled ID Easy Youtube Video Downloader Express 11.3 true {b9acf540-acba-11e1-8ccb-001fd0e08bd4} Enhancer for YouTube™ 2.0.75 true enhancerforyoutube@maximerf.addons.mozilla.org Forget Me Not - Forget cookies & other data 1.0.2 true forget-me-not@lusito.info Privacy Badger 2018.9.20 true jid1-MnnxcxisBPnSXQ@jetpack Tails Verification 1.0 true {4121db26-aeba-4014-b6fe-1db322d7c585} Avast Online Security 18.3.24 false wrc@avast.com Graphics Features Compositing Direct3D 11 Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 0000000000012566) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f) WebGL 1 Driver Extensions GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture WebGL 2 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 0000000000012566) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f) WebGL 2 Driver Extensions GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions EXT_color_buffer_float EXT_texture_filter_a

Asked by Algrevol 2 years ago

Last reply by jscher2000 2 years ago

  • Solved
  • Archived

Windows 7 (x32 only) Firefox 63.0.0, 63.0.1 crashed - not started

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">10… (read more)

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>
 <Provider Name="Application Error" /> 
 <EventID Qualifiers="0">1000</EventID> 
 <Level>2</Level> 
 <Task>100</Task> 
 <Keywords>0x80000000000000</Keywords> 
 <TimeCreated SystemTime="2018-11-07T10:47:42.000000000Z" /> 
 <EventRecordID>255455</EventRecordID> 
 <Channel>Application</Channel> 
 <Computer>tepl***.ua</Computer> 
 <Security /> 
 </System>
<EventData>
 <Data>firefox.exe</Data> 
 <Data>63.0.1.6877</Data> 
 <Data>5bd8a046</Data> 
 <Data>a_kerflzjl.dll</Data> 
 <Data>0.0.0.0</Data> 
 <Data>5b1aa77b</Data> 
 <Data>406d1388</Data> 
 <Data>0000845d</Data> 
 <Data>17e8</Data> 
 <Data>01d476874da092da</Data> 
 <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data> 
 <Data>C:\windows\system32\a_kerflzjl.dll</Data> 
 <Data>8d386e20-e27a-11e8-9cc9-a26ef4a66b88</Data> 
 </EventData>
</Event>

What is this file "C:\windows\system32\a_kerflzjl.dll"? On both versions the same issue! Windows 7 (x32) - on x64 everything OK

How i can fix this issue? Thanks!

Asked by andry_ua 2 years ago

Answered by andry_ua 2 years ago

  • Solved
  • Archived

Website error in WIndows 10 Home 64bit oem

Hey Guys and Gals, I have a website problem with Firefox in Windows 10 Home 64bit oem. I am trying to get to Cyberlink.com and I get error . I also get error if I try usi… (read more)

Hey Guys and Gals,

I have a website problem with Firefox in Windows 10 Home 64bit oem.

I am trying to get to Cyberlink.com and I get error . I also get error if I try using Chrome. Attached at 2 screenshots, 1 FF and 1 Chrome.

I cant access the site using either browser in wiindows 10.

Microsoft Edge accesses it fine thou. Also I have a Linux virtual OS on my system and I can access Cyberlink.com using firefox in it.

I thought maybe it was my system but it also happened on 2 other computer running Windows 7. But to be on safeside I ran Windows 10 troubleshooter and no problems were found. I ran SFC /scannow from Elevated CMD prompt and it found no errors. I than ran a DISM /Online /Cleanup-Image /CheckHealth and it found no problems.

Anyone else have an issue accessing Cyberlink.com (cyberlink dot com) just in case links are blocked?

And how would I fix the issue if it is only my system?

Please let me know. Thanks in advance Gren

Asked by Grendor 2 years ago

Answered by Grendor 2 years ago

  • Solved
  • Archived

Why have some trusted sites stopped loading with Firefox 63?

Ever since I upgraded to Firefox 63, several trusted websites have stopped loading; instead I get sent to an error page with: Your connection is not secure The website tr… (read more)

Ever since I upgraded to Firefox 63, several trusted websites have stopped loading; instead I get sent to an error page with:

Your connection is not secure

The website tried to negotiate an inadequate level of security.

<www.thestar.com> uses security technology that is outdated and vulnerable to attack. An attacker could easily reveal information which you thought to be safe. The website administrator will need to fix the server first before you can visit the site.

Error code: NS_ERROR_NET_INADEQUATE_SECURITY


This also occurs with https://download-installer.cdn.mozilla.net/pub/firefox/releases/63.0.1/win32/en-US/Firefox%20Installer.exe

Is the problem at my end or theirs? If the former, what do I need to do to return to the behaviour for FF 62?

Asked by asraskin 2 years ago

Answered by cor-el 2 years ago

  • Solved
  • Archived

I am getting a "Performing a tls handshake" when I'm trying to view a webpage. How can I fix this?

I have Firefox 63.0.1 64 bit using Win 7. After the latest update, I frequently get the "performing a tls handshake" when trying to view a webpage. After 7 to 8 minutes I… (read more)

I have Firefox 63.0.1 64 bit using Win 7. After the latest update, I frequently get the "performing a tls handshake" when trying to view a webpage. After 7 to 8 minutes I get a message saying "Secure Connection Failed. The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." I've researched this problem and haven't come up up with an answer as to how to correct this. Does anyone know how to correct this?

Asked by dutchjim 2 years ago

Answered by dutchjim 2 years ago

  • Archived

browser search hijack

Current situation: My Firefox brower search default is Google. But it has settled into a pattern of being is hijacked to a site named primeinfospot.com. Initially, the s… (read more)

Current situation: My Firefox brower search default is Google. But it has settled into a pattern of being is hijacked to a site named primeinfospot.com. Initially, the search redirection was to several different sites, but now it is just one site. This might be a result of my attempts to remove the hijacker. Chrome and Safari browsers are not hijacked.

Cause: Attempting to get a better corded connection between my Galaxy and MacBook, I downloaded a file named Android.zip from http://d-h.st/nl5l#!/ This included an install of ADB and Fastbooks. This led to an attempted auto-download of Flash, which I rejected. My browser search then was hijacked first to a number of different sites: readysoft, ikolag, ncontentdelivery, everydayconsumers, primeinfospot, search-switch.

Attempts to remove: Looked through plug-ins and extensions in Firefox, but couldn't find anything that looked like the hijacker. Uninstalled/reinstalled Firefox. Scanned with Malwarebytes (report= clear), Went to Mac hard drive > Applications > Library and uninstalled any files installed on Ocotber 24th (when the problem started).

Asked by PabloSkilz 2 years ago

Last reply by jscher2000 2 years ago

  • Solved
  • Archived

Login window not displaying on garmin connect login page

I have been using Firefox for years to login to Garmin Connect with no problems, now all of a sudden the login window on the login page of Garmin Connect is not displayin… (read more)

I have been using Firefox for years to login to Garmin Connect with no problems, now all of a sudden the login window on the login page of Garmin Connect is not displaying. I have tried Microsoft Edge and the login window displays and I'm able to login.

I have tried to add screenshot images but they won't upload.

Asked by Ozerider 2 years ago

Answered by McCoy 2 years ago

  • Solved
  • Archived

Firefox won't connect to youtube. "cannot be shown because the authenticity of the received data could not be verified"

This morning Firefox was connecting to youtube.dom quite nicely. Then I accepted and installed the Firefox Update to 63.0.1 (64 bit) and ever since I cannot connect to y… (read more)

This morning Firefox was connecting to youtube.dom quite nicely. Then I accepted and installed the Firefox Update to 63.0.1 (64 bit) and ever since I cannot connect to youtube.com. I get an error page that says: Secure Connection Failed

The connection to www.youtube.com was interrupted while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I can connect quite nicely on Google Chrome (ugh!) but I want to continue with Firefox. Can this be fixed?

Asked by rlm1947 2 years ago

Answered by rlm1947 2 years ago

  • Archived

I have windows 7 and firefox 63.0.1 and cannot get on google.com because of a security issue. I reinstall firefox and it works for a short while but not long

I have windows 7 and firefox 63.0.1 and cannot get on google.com because of a security issue. The error is as follows: www.google.com uses an invalid security certifica… (read more)

I have windows 7 and firefox 63.0.1 and cannot get on google.com because of a security issue. The error is as follows:

www.google.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER

I uninstall firefox and resinstall and it works fine for a short period of time. Then without warning, google no longer works and I get the security issue. I have uninstalled and reinstalled 4 times now and it is still doing the same thing. Works for a while and then not.

I also tried using version 62 of firefox but that also exhibited the same issue.

I researched this issues and there are all sorts of attempted fixes that supposedly get rid of this issue which I have attempted to no avail.

Will someone please help me understand how to fix this issue. I use google and gmail all the time and this is becoming a real issue. Your help is much appreciated.

Asked by besthandyman 2 years ago

Last reply by FredMcD 2 years ago