Firefox Support Forum

Keep getting this on a number of websites. Most of them I have used for years. Can't give the websites as there are too many but some are pitchsidemanager.com, hattrick.org, skysports.com and sportinglife.com . Just four of at least 14 give the Hmm. We’re having trouble finding that site message. I use No Proxy and have my anti-virus turned off when I get the message. I have tried various other proxy settings but the same thing happens. The thing is that I have to keep refreshing the page until it does actually connect and that can take a good few minutes. Sometimes I have to restart the browser. Why is this happening since the last few updates?

Bookmarks and Passwords All Lost I uninstalled Firefox due to an error and Firefox no long was working. Upon reinstalling I lost all my Bookmarks and Passwords. I tried everything to retrieve the bookmarks. HELP - I have been collecting them for years. Most importantly all my business websites & passwords are gone. How do I recover them? There is nothing in the “Old Firefox date file”.

is it possible to remove pocket from my firefox completely i dont want to see it ever but it keeps popping up now and then i dont use , dont want it and sick of seening it pop up on my screen now and then ? i dont want to hide it ... i want it gone never to see it again that all,

I have to load my bank's website several times before I can sign in.

I cannot edit a dashlane item.

I am not great at using a computer. Thinking I should just change browsers. Very unhappy that I can't reach out to the company to resolve my issues.

Recently FireFox has stopped saving changes to my saved logins/passwords. I am using a master password. When I exit FF (I have it set to resume with the same windows and tabs open) and then restart, all the saved passwords have reverted to some time in the past where they remain frozen. If I try to login to a website, FF will ask for my master password, then fill in the OLD password. I can update it (replace the auto-filled string with the correct one) -- for example, login to a site using the correct (NEW) password, and then choose "UPDATE" in the pop-up -- and those will persist until I exit. But after exiting and restarting, all the passwords have reverted to the old values. This also applies to adding and removing saved passwords, or editing them manually in the "about:logins" page. For example, I keep deleting the password for a no-longer-in-use account and it disappears until I restart Firefox, then it comes back.

This makes me think that something has changed the ownership or permissions on the file where these encrypted passwords are saved locally and so Firefox silently skips the step to write them out on exit (or update them incrementally as I change them). I do not use a FF/Mozilla account to save them in the cloud, I just keep them on the local machine, which is Mac OS X Big Sur (11.6.8).

I did find somewhere online (on mozilla.org, I *think*) that the file is "logins.json" at the top level of my active profile. But that file has not been modified since 01/15/2023 (over 8 months ago), and removing it does not seem to have had an impact on the problem, so I am guessing that wherever I found that info (that logins.json is where they are stored) was probably some out-of-date post from a past version of Firefox.

I am hoping someone can tell me which file is not being updated so I can inspect its ownership/permissions and then either fix it or delete the file. I am guessing that I can export the list to a csv file, exit Firefox, delete the storage file, then restart Firefox and import the saved csv file in order to fix it -- but I need to know which file it is.

Or, can someone tell me where to look for an error log that might contain an explanation of something going wrong while trying to update my profile on exit? NOTE: the rest of the profile seems to be OK, my windows and tabs are restored correctly on restart, they are NOT frozen in time.

Thank you for any help you can offer me.

Hello,

I'm trying to change some of my old passwords and I want to use the 'generate password' feature in Firefox. However, this is only available on sign up pages and NOT within the about:logins page within Firefox. Is there a way where I could generate passwords from within the about:logins page? Or at least anywhere in Firefox that doesn't involve finding a sign up page to generate a password?

Thanks in advance!

I received an error message – “XULRunner” 118.0.1 is not compatible with minveversion 118.0 maxversion 118.0 I googled from my smartphone how to fix the issue. I uninstalled Firefox. I reinstalled Firefox and NOW I lost all my bookmarks, passwords. How do I retrieve my bookmarks, passwords? I tried; a system restore point. I googled everything to solve this, nothing works.

I can not access for days my bank account at truist.com. It shows it is loading but never does. I CAN access from any other browser want to use! Truist says it is a Firefox browser issue.

After installing version 118, Firefox does not automatically explain the pages.I have to go out in the settings and choose the language of the translation every time. The problem occurs after the browser is synchronized. MX Linux system.

For some reason, after a recent Firefox update on my MacBook Pro (Ventura 13.6), the pages for viewing individual products on Fjallraven website are not loading anymore. You will know what I mean if you try the link below. I did try to clear the cache on the browser but it didn't make any difference. Please advise how it can be fixed. Many thanks

https://www.fjallraven.com/uk/en-gb/men/trousers/trekking-trousers/vidda-pro-trousers-m?v=F87177%3a%3a7323450925642

Kwan

Hello...I appreciate your using Shortcuts & they are very important to me. I once had a problem of not having enough Shortcuts, but that problem has been solved.

My problem now is that the number of COLUMNS in my TopSitesRows often change, without my permission, from 6 Columns to 8. That leaves me with a lot of blank links as well as a lot of links I have visited only once & have no plans to visit again. Why can't I keep the number of COLUMNS the same like I can when I choose how many Rows when I choose TopSitesRows?

Thank you.

With a recent update of Firefox Developer Edition to version 117.0b9 i keep getting extremely annoying popups on all sites, asking me if I want to translate stuff.

I don't want to store unnecessary settings in my browser, related to exceptions to websites/languages that I want vs. does not want to translate.

I want to completely disable translations, globally. Forever. Two questions:

- Why there is no "disable translations globally" checkbox in the newly added popup? - Is there an about:config hack to do disable translations globally, for all languages, for all websites, and forever?

thanks in advance

On my work laptop, I disabled "Recommended by Pocket" to avoid distractions.

On my personal laptop, that setting is already enabled. But I never see any stories recommended by pocket when I open a new tab. What can I do about this?

vpn plugin on one browser won't connect to internet so i have to stop using it to go anywhere. if i use the vpn for the whole system, using a firefox browser doesn't give me clean connections so i can't get to some sites. any suggestions? do they know about this? i noticed in my settings i am now using a custom setting for tracking and a reinstall of the plugin said it now had to have access to 'private windows' which i've never had to do before. do i need to switch to the chromium browsers? cheers in advance.

This is a recurring problem. I have just been on to Vodafone who have tweaked my router as my speeds, download and upload, were very erratic, and upload speed often zero so connections failed. Sometimes my phone speeds were similar but not always. The Speedtest by Oopla desktop app also showed erratic results but often when they were OK the web-based test on Firefox was much worse, with upload speed zero. When I started this Firefox showed upload speed zero. Now Firefox shows upload 18Mbps. This variability keeps happening and is driving me spare, as even emails often fail to go through - I use Thunderbird. I shall see how things go tomorrow and tell you how it is going.

Can't update to latest version, or access any Mozilla site. Instead I get an Unable to Connect -- try again message. No other websites affected, just Mozilla. Tried running Firefox in recovery mode, same result. Also tried to download an installation package using Chrome. Again, the same error. I'm asking for help on my phone, since doing so on my laptop is denied. Would appreciate assistance.