Missing group tabs after restore session

So every time the browser crashed or a blackout happens and it forced closed (sometimes the browser is closed normally and it still happens) the next time i start the bro… (read more)

So every time the browser crashed or a blackout happens and it forced closed (sometimes the browser is closed normally and it still happens) the next time i start the browser it would show the restore session page. Pressing the restore session would just restore the open tabs and not the tab groups. Because of this i would need to go to the file manager, copy the previous.json and change it to replace the sessionstore. it's kinda annoying. is this problem just me or is this a known issue? also how to fix.

Open 2 1 50

tab bar collapsing/disappearing

When I move down the screen the tab bar (where it shows what tabs are open at the top of the screen) disappears and it reappears when I move back up to where it should be… (read more)

When I move down the screen the tab bar (where it shows what tabs are open at the top of the screen) disappears and it reappears when I move back up to where it should be. I must have switched it on accidentally and can't turn it off. One thing I read said to go to More tools > Customise toolbar > Return to default (this might have been for a different problem but I tried it anyway). When I did that it seemed to work temporarily but then the tab bar disappeared again.

Thanks in advance! :)

Open 2

auto resize pictures using CTRL - + does not work

Title says it all, "auto resize pictures using CTRL - + does not work". Generally speaking, the size of pictures simply WILL NOT reduce in size to view its entirety. Eve… (read more)

Title says it all, "auto resize pictures using CTRL - + does not work". Generally speaking, the size of pictures simply WILL NOT reduce in size to view its entirety. Even when the scroll-bars are used the picture is still to wide. I have searched and asked for any setting in about_config, NOTHING! I truly expected something. The ONLY STUPID WAY to view said oversize picture is Download it then view. Isn't that a HACKERS DREAM??? YES I HAVE tried looking in SETTINGS and searched for months, found nothing that actually works. So now I have to use that 4-LETTER word... HELP!

Open 3

After the latest Firefox update, when I try to use gmail it keeps crashing.

I'm running Firefox on Win10 with no options to upgrade to 11. Since the latest firefox update installed, I'm getting a screen that says "Oops, something's wrong," and th… (read more)

I'm running Firefox on Win10 with no options to upgrade to 11. Since the latest firefox update installed, I'm getting a screen that says "Oops, something's wrong," and then I'm kicked out of gmail. A screen asks about sending a report to Firefox, which I check OK for. Today this is happening about every minute to 30 seconds . What needs to happen?

Open 17 69

cANT LOAD FIREFOX ON WIN 10 PRO

I am getting a report from Firefox when I run the install that it can only run on Windows 10 or Windows 11 and since this is a brand new win 11 computer that has never ha… (read more)

I am getting a report from Firefox when I run the install that it can only run on Windows 10 or Windows 11 and since this is a brand new win 11 computer that has never had any other OS on it, I do not understand the report.

What can I do. Chrome and Edge had no problem loading. I plan to install Brave next.

Firefox is my primary browser.

Gordon Jacobson

Open 3 1

How do I get rid of spam "warnings" that pretend to be from Mozilla Firefox?

Several days ago a trio of "warnings" all labeled Mozilla Firefox popped up on my monitor. They included "Critical Error! Remove viruses now", "Warning! Virus Detected Cl… (read more)

Several days ago a trio of "warnings" all labeled Mozilla Firefox popped up on my monitor. They included "Critical Error! Remove viruses now", "Warning! Virus Detected Clean Your Device" (with the choice of Renew Now {? renew what?} or Update Windows), "Warning! Your system is damaged by virus attack via d9BvqdcBn2sc73dc4btg.korvapod.co.in Remove the virus now", "Trojan Detected! (choose Remove virus now or Quick Scan), and variations on all of the above. I ran a malware scan from another provider and their advice was that this was an attempted hack so under no circumstances should I click on anything. They definitely said it wasn't from Mozilla Firefox. BUT they also couldn't find any traces anywhere in my computer. So for the past 5 days, I've been functioning with a partial screen, maybe 3/5 of full screen, because those darned "warnings" cannot be physically moved off the screen. How can I get rid of this mess? Thanks.

Open 1

Trouble Installing Extension

I want to add Browser Guard to my Malwarebytes installation but when I click to download it for Firefax I get a message: "This add-on is not actively monitored for securi… (read more)

I want to add Browser Guard to my Malwarebytes installation but when I click to download it for Firefax I get a message: "This add-on is not actively monitored for security by Mozilla. Make sure you trust it before installing." But then I can't download thi feature. What is going wrong?

Thanks.

Open 1

I paid for an annual VPN subscription. But when I cancelled it, I noticed I never got refunded, and the card number is completely different than what I used for the purchase.

Earlier. I purchased the annual subscription for Mozila's VPN. But after finding out it impacted my browser's performance negatively, I tried to cancel it. It got cancell… (read more)

Earlier. I purchased the annual subscription for Mozila's VPN. But after finding out it impacted my browser's performance negatively, I tried to cancel it. It got cancelled. But I haven't been refunded yet, and noticed that the card number on the receipt is completely different than the one I used, in fact. None of my cards have the number shown.

Open 2

When I use my bank's desktop website, I can use all services except printing Proof of Payment. I can do it using Edge. How to fix in Firefox?

When I use my bank's desktop website, I can use all services on the site except when I request a Proof of Payment. I can do it using Edge. How to fix in Firefox? I have a… (read more)

When I use my bank's desktop website, I can use all services on the site except when I request a Proof of Payment. I can do it using Edge. How to fix in Firefox?

I have also entered the bank's websites (http version and https version) on the allowed websites section in Firefox settings. What else must I turn on or off?

V R Sebastian [redacted phone# from community support forum]

Open 1

Picture-in-Picture mode wont work

I am watching a movie and would like to use Picture-in-Picture mode so I can continue watching while working, thanks to its floating window feature. However, I can no lon… (read more)

I am watching a movie and would like to use Picture-in-Picture mode so I can continue watching while working, thanks to its floating window feature. However, I can no longer use it.

I have already tried clicking the Picture-in-Picture icon on the video, using the Ctrl + Shift + ] shortcut, and verifying that the feature is enabled under Settings > Tabs and Browsing > Media. Unfortunately, none of these methods worked.

I would appreciate it if you could help me resolve this issue as soon as possible. Aside from its extension support, Picture-in-Picture is one of the main reasons I chose Mozilla Firefox.

Thank you in advance for your assistance.

Open 1

Very slow to load pages

I rely on Firefox entirely for my business. I'm really concerned that Firefox is become choked up - it is really slow to load pages. Am desperate to get it cleaned up ('s… (read more)

I rely on Firefox entirely for my business. I'm really concerned that Firefox is become choked up - it is really slow to load pages. Am desperate to get it cleaned up ('serviced' so to speak) but am finding it difficult to get simple instructions to do this myself. Where can I get expert help?

Open 1

firefox will not connect to my Paypal account but other servers will

I have had problems logging into my PayPal account have changed my password several times but the change has not been saved. also I have tried to purchase items on the in… (read more)

I have had problems logging into my PayPal account have changed my password several times but the change has not been saved. also I have tried to purchase items on the internet and paypal would not connect in firefox but would connect on another server why ?

Open 1

The built-in VPN doesn't work in Russia.

About a week ago, I started using VPN Beta, and it worked fine. When I clicked the button at the top of the browser, it prompted me to sign in. I signed in, and the VPN t… (read more)

About a week ago, I started using VPN Beta, and it worked fine. When I clicked the button at the top of the browser, it prompted me to sign in. I signed in, and the VPN turned on, and everything worked. Now, when I clicked the button, it redirected me to a website that wouldn't load, I received this message: System unavailable, try again soon. Error code: 86392ec4d5b44df682a578382bd577b2 on the website https://accounts.firefox.com/?context=oauth_webchannel_v1&entrypoint=vpn_integration_panel&action=email&service=vpn&utm_campaign=fx-vpn&utm_medium=firefox-desktop&utm_source=panel&client_id=5882386c6d801776&response_type=code&access_type=offline&scope=https%3A%2F%2Fidentity.mozilla.com%2Fapps%2Foldsync+profile&state=AZ9GKJOVbX4urXTTlaWwJQ&code_challenge=yE-5JozI-ax83Z4z_p-I703-V8av0Fnb0AKLSTM23Gs&code_challenge_method=S256&keys_jwk=eyJjcnYiOiJQLTI1NiIsImV4dCI6dHJ1ZSwia2V5X29wcyI6W10sImt0eSI6IkVDIiwieCI6IlVidDY0c1pESUQzYjRZa2MtSVpkdkR3b1VLbHVFYXA2SU8wY19SNjdCTWMiLCJ5IjoiTDFUUjNOQmprQUxKb2JveHNPY0Nnb2dXZUZEektnV1FJTlBMdkEtbTEtcyJ9. Incidentally, it kept asking me to sign in, even though I wasn't using private windows or anything. So, I had to restart VPN Beta every time, even though I'd already done so. Basically, now I can't even start. They're trying to block such services in Russia, and apparently your site, mozilla.org, was caught in the crossfire, and I don't know what to do. Your built-in VPN was convenient enough that I could just turn it on for a few seconds to access a blocked site, rather than mess around with VPN clients. Perhaps if my Mozilla account never crashed and I didn't have to log in every time, this problem wouldn't exist, and I could activate the VPN right away, without logging in through a blocked site, since I'm sure the server itself is working. Maybe this can be done through the settings somehow? Any help would be appreciated. Thanks.

Open 1