Firefox Support Forum

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks bar, How can I fix that?

I’m using the official ShadowsocksX app to relay network connections through a Shadowsocks server, and Firefox seems to be having compatibility issues. The browser does not load pages when proxy settings are set to “auto-detect” or “use system:” I’m getting the “Unable to connect” error message. Manually setting the SOCKS host to 127.0.0.1:XXXXX does fix the problem, but that also means I have to switch back to “system” whenever I turn Shadowsocks off.

Neither Safari nor Chrome requires manual action to relay connections on the same computer.

On a different computer, I’m using the Outline client to connect to the same Shadowsocks instance. Firefox does not have issues with that.

Good morning, I have a problem with disappearing bookmarks, but I can organise the backup of the places.sqlite, but I assume that won´t be enough to recover, therefore my question is, which files would be needed or is the one mentioned sufficient?

Thank you very much,

Mike

A few weeks ago I began, while trying to connect to Kaiser from an email message, to get a response that said it was unable to connect because "server not able to redirect." I wasn't getting any error messages from any other sites or attempts to connect with any other sites.

I contacted Kaiser and got some tech office in California (I'm in Hawaii). I did all that they suggested, i.e. "cleaning up" my computer, and I even paid and installed a program called "CClean", and used "Ninite." After making all the "clean ups" the error message was still happening, and later it even mentioned Firefox in the message.

At that point I had no idea what to do and went to "help" on the application menu. Did the "troubleshooting" a couple times, and then saw a "refresh" button, that I thought was probably, and looked innocuous; this led to a bunch of other things that I certainly didn't want to mistakenly perform anything untoward.

After all this I was finally able to link properly with Kaiser, BUT ALL OF MY TABS WERE GONE!

This seems to be a real problem on Firefox, since I've NEVER seen anything that is easy to select to "resolve", "reinstate", or "RECOVER" tabs. I've seen many of the same questions about TAB recovery before.

I've been with Firefox for probably a couple of decades now, and this seems to be a major issue without any "easy" solution. Or, am I just missing something completely?!

Hi, I'm hoping to find some help to address crashing that has been happening frequently. The most recent crash has a report ID: bp-47617fc8-55f9-4d32-8713-a4ce40240426 and this happened while in 'troubleshoot' mode.

This is the link to that report: https://crash-stats.mozilla.org/report/index/47617fc8-55f9-4d32-8713-a4ce40240426

Any help in finding a fix would be appreciated. Sincere thanks, V

A blank survey pops up in my homepage each time I open Firefox, I haven't filled it yet since I don't know what it entails and what it is about. There is no option to close it either, and it seems bugged as it isn't going away even after updating the version of Firefox, it is still present on 125.0.2 version. Kindly assist regarding the same. I have attached a picture of the same herewith.

I'm on a Mac running Monterey 12.7.4. I've been using Firefox for years with no issues. All of a sudden Firefox can't load any websites. Message: "We can’t connect to the server at www.XXX.ca." But Safari loads all websites with no problems. I can't figure this out.

So I'm having issues playing 4K videos fully on one YouTube channel: https://www.youtube.com/@ClearviewDriving

For some reason anything above 1080p gives me bad stuttering but on other channels videos don't stutter or freeze when playing 1440p or 4K quality.

Firefox is updated, I don't use Extensions other than Ad Blocker and I have that off on YouTube anyway. Seems strange that it'd only affect one specific channel.

I have a very good gaming PC too so the hardware isn't the issue.

Hi,

There many extensions such as:

https://addons.mozilla.org/en-US/firefox/addon/search-on-imdb-context-menu/ that say when trying to install:

Installation aborted because the add-on appears to be corrupt.

I am using Firefox Developper Edition, with extensions.langpacks.signatures.required set to false.

This addon, after download, installs fine as a temporary addon.

How can I install it permanently?

Thanks.

My Browser keeps on telling me there is an update... I've updated, reinstalled the latest version and it still keeps giving a pop-up saying there is an update...

How do I get rid of these pop-ups???

Every once in a while, maybe once or twice a week, I'll press Cmd+L to highlight the address bar, type a URL for a new website, and press enter, and instead of going to that new website Firefox just reloads the current page. It seems that this happens exclusively when the current website is gmail.com. (I might be wrong) I can't remember it happening on any other website. This problem has been occurring for me for the past year at least. Any recommendations?

Active AddOns are

• 1Password
• DuckDuckGo Privacy Essentials
• HTTPS Everywhere
• uBlock Origin

Hi - I can't get 'pocket recommends' stories to appear in FF on my macbookpro (14.4.1)

I've done pretty much everything I can find online including the below – nothing works

ANy ideas?

Type "about:config" in the address bar and press Enter Click "I accept the risk!" to proceed In the search bar, type "browser.newtabpage.activity-stream.feeds.topsites" and press Enter Right-click on the "browser.newtabpage.activity-stream.feeds.topsites" preference and select "Reset" Restart Firefox and open a new tab to see if the Pocket Discover tiles appear.

When browsing with Firefox, scrolling with the up/down arrow keys intermittently causes the keyboard to be disabled. Trackpad and touchscreen still function, but keyboard becomes completely disabled, requiring a reboot.

This ONLY happens while browsing with Firefox browser. I cannot deliberately reproduce this, but it happens frequently - up to several times a day. It seems to be tied to multiple key hits on the down and/or up keys. This only happens in Firefox, not in any other apps, including Visual Studio.

This is a brand new HP laptop. HP support says that this is a Firefox support issue because it only happens on Firefox and no other programs or scenarios.

Can you please help me to identify, troubleshoot and resolve this issue? I am a software/database engineer but this is a little outside the scope of my knowledge. I should be able to conduct any tests or provide any needed feedback at a useful level with only a reasonable level of hand holding. I suspect that Firefox is somehow inhibiting or disrupting the keyboard driver.

Environment: FIREFOX 125.0.2 64 bit

Windows 11 Edition Windows 11 Pro Version 23H2 Installed on ‎2/‎13/‎2024 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0

Keyboard drivers: HID Keyboard Device

   ETD.sys            15.56.2.26           ELAN Microelectronics Corp. 
   kbdclass.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft
   kbdhid.sys        10.0.22621.1 (Winbuild.160101.0800)       Microsoft

Standard PS/2 Keyboard

   ETD.sys            15.56.2.26           ELAN Microelectronics Corp. 
   i8042prt.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft
   kbdclass.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft

HP Envy laptop model 17t-cw000 Processor 13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz Installed RAM 32.0 GB (31.7 GB usable) Product ID 00355-61386-37102-AAOEM System type 64-bit operating system, x64-based processor Pen and touch Touch support with 10 touch points

I am unable to login to the DVLC. I get as far as the enter reg number of a car to check it,s been taxed. Then after I input the reg number the next page tell me it is an insecure page. This also happens on my laptop. On both desktop and laptop I am using firefox with duck duck go as an add on. However. In using my mobile with the stand alone duck duck go browser, I can log in and complete the task. This points to a problem with Firefox. Any advice's. This seems to be recent as I have used the laptop and desktop to use the check for a taxed car system ok in the past.

Hello. Our organization is experiencing an issue where sound settings are not carrying over correctly to Firefox. Specifically, this is with speaker settings. In multiple calling platforms (tested in Genesys Cloud and Teams), we are not able to adjust the settings for the speaker that audio plays from. We can adjust the default microphone setting, but not the speaker setting. This is only occurring in Firefox (works fine in Edge and Chrome).

Additionally, we've tried adjusting the default audio settings by going to Windows > Sound settings > App volume and device preferences, and changing the settings specifically for Firefox on this page. This does not work. When we check Teams or Genesys Cloud, it seems like Firefox is just picking any default without a rhyme or reason.

Any assistance would be greatly appreciated.

I've recently had a little video window appear in the bottom right corner of my browser screen. I can't find any control link to eliminate it other than closing it manually every time it appears. Where did it come from and how do I get rid of it?

I have two desktop icons for Firefox. Each opens to a different file. How do I clear the old file? What do I do about the message that Firefox can not update automatically? Where do I look to see Firefox file and see what date it is downloaded? If it is operational? Why is the same series of problems repeating daily?

Suddenly on my PC the icon of Firefox turned white on both desktop and taskbar. And whenever I try to open Firefox, it says, "The file or directory is corrupted and unreadable." And I didn't make any changes myself. So far it was fine. Now what can/should I do?