RELAY Premium

When I try to access my premium relay dashboard, I am taken to the free option and asked if I want to upgrade to premium..... I have been a premium customer for 2 yeras?… (read more)

When I try to access my premium relay dashboard, I am taken to the free option and asked if I want to upgrade to premium..... I have been a premium customer for 2 yeras? Can you help/advise please? Tim

Asked by timawmack1 14 hours ago

Last reply by Paul 9 hours ago

Firefox 119.0 Video Streaming Issues

I am running Firefox 119.0 on Linux and am unable to stream video on many sites. I have tested a few sites, and the only site that actually works for streaming video is … (read more)

I am running Firefox 119.0 on Linux and am unable to stream video on many sites. I have tested a few sites, and the only site that actually works for streaming video is YouTube. The others either say 'Source Error' or just load forever.

Things I have tried:

  • Accepting cookies (via site exception)
  • Turned off Enhanced Tracking Protection for the site that won't stream video
  • Turned off pop-up blocker
  • Enabled auto-play of video and audio on the site
  • Checked for updates of Firefox (but there are none available)
  • Launched Firefox in Troubleshooting mode with all extensions and customizations disabled, but this makes no difference

At this point, after doing some online research and trying everything I can think of, I'm really out of ideas.

I would appreciate any suggestions or information anybody has.

Thank you

Asked by Matt 8 hours ago

Last reply by jonzn4SUSE 6 hours ago

Cookie-deletion and blocking fails for this site.

I'm using the current Firefox-ESR for Linux x86_64. Under Settings > Privacy and Security > Cookies and Site Data > Manage Exceptions, I blocked http:174.138.51… (read more)

I'm using the current Firefox-ESR for Linux x86_64. Under Settings > Privacy and Security > Cookies and Site Data > Manage Exceptions, I blocked http:174.138.51.92 and https:174.138.51.92 several weeks ago. But Manage Data shows 10 cookies last used 45 minutes ago, and Remove Selection for these cookies fails (incidentally retaining the "last used" value), even when repeated multiple times as fast as I can mouse the select, then Remove Selection, then Save Changes then Manage Data .

How can I delete these cookies and site data? And why does it fail for this site and this site only? And how can I block them permanently, short of black-holing that site in /etc/hosts?

Asked by cjcoats 1 day ago

Latest version of firefox (123.0) (32 & 64-bit)

I am an application developer for a customer information system and we have dozens of clients using our web based product. Some users recently updated to firefox versi… (read more)

I am an application developer for a customer information system and we have dozens of clients using our web based product.

Some users recently updated to firefox version 123 and are reporting issues in two different areas of our product. Both of these areas involve java script. These clients running under prior version of firefox did not have any problem and if they switch to another browser the issue is resolved. But they need to run using firefox. I have the recent version of firefox and an older version and am able to re-produce the behavior. I will also provide a screen shot of the page working and the page not working as well.

The issue is, we have a payment page in our application. The user enters a payment amount and our page then fills in several values for them and as other values are entered eventually an Add Payment button is enabled. What is not happening is when the payment is entered the action is not run and the page treats the field as not existing and eventually displays a required field icon. There is nothing the user can do at that point to get the Add Payment button to get enabled.

Asked by ron.deems 11 hours ago

Last reply by jscher2000 - Support Volunteer 8 hours ago

Convert pdf to word

I want to convert a pdf file that I mistakenly had to generate when I deleted the original file. I want to convert the pdf sheet back to a Word doc so I can edit it. … (read more)

I want to convert a pdf file that I mistakenly had to generate when I deleted the original file. I want to convert the pdf sheet back to a Word doc so I can edit it.

Asked by mchasehq1 10 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

My microsoft rewards dashboard flickers on Firefox

My microsoft rewards dashboard floating task flickers when I hover my mouse to the edge of that on the dashboard... need help with it please I have windows 11 computer an… (read more)

My microsoft rewards dashboard floating task flickers when I hover my mouse to the edge of that on the dashboard... need help with it please I have windows 11 computer and it's a hp

Asked by japal3 6 hours ago

Last reply by japal3 6 hours ago

How can I reset all firefox settings

I was having some issue by picking up my laptop and pressed some buttons on the right side of the keyboard. Then I saw for a second an notice screen on the right. Low in … (read more)

I was having some issue by picking up my laptop and pressed some buttons on the right side of the keyboard. Then I saw for a second an notice screen on the right. Low in the firefox screen. But I didnt recognize what it said to me.

Now my back key doesnt work to go back on pages. It work before

So now I got an likely screen when I picked up my laptop and press down some keys

When I press the back button on the keyboard it says in an little notice window that dissapear after 3 seconds.

Use / to search on the page.

So I think I could been pressing some key combination to disable or activate how my keyboard should work in firefox.

So I wounder how to reset all settings and configurations in firefox to standard

Asked by mattias_1982 11 hours ago

Last reply by mattias_1982 8 hours ago

Read Aloud

Suddenly, your Read Aloud feature no longer works properly: pitch and speed are distorted and can't be normalized. Don't know whether it's the fault of either Mozilla's o… (read more)

Suddenly, your Read Aloud feature no longer works properly: pitch and speed are distorted and can't be normalized. Don't know whether it's the fault of either Mozilla's or OSX's update. Both builds are up to date. Is there an alternative?

Asked by Tatiner 12 hours ago

FirefoxCP Isolated Web Content is chewing up all the memory on my new iMac

Do you (as a Mac user) experience the same or similar: 44 instances of FirefoxCP Isolated Web Content ranging from 60MB-918MB each, with 18 of them above 200MB and 5 of … (read more)

Do you (as a Mac user) experience the same or similar:

44 instances of FirefoxCP Isolated Web Content ranging from 60MB-918MB each, with 18 of them above 200MB and 5 of them above 400MB. I have 15 tabs open and in practical terms almost nothing else open on the computer (a brand new M3 silicon iMac). It has 8 GB of memory. I had similar experiences in the past, but never as bad as now. I do not know everybody else can live with this.

Is this how Firefox is designed to operate or is this a bug?

Thanks.

Asked by Sue 4 hours ago

Just lost hundreds of open tabs related to a months long project (this has been a problem for everyone)

It only backs up the tabs from your last close, so if you had a problem and closed twice, all your tabs are gone. There are many many easy ways to change it so this can n… (read more)

It only backs up the tabs from your last close, so if you had a problem and closed twice, all your tabs are gone. There are many many easy ways to change it so this can never happen to people anymore. Why has this not been fixed after all this time? I am a retired IT pro and this has even happened to me. It is horrible. What can users do to not have this happen, since the developers apparently can't be bothered? And please don't tell me not to keep so many tabs open JUST because the browser sucks at protecting them. Any good news appreciated. Thanks.

Asked by bywhite7 3 hours ago

Last reply by jonzn4SUSE 2 hours ago

HTTPS Configuration Assistance Needed for Topcareemergency.com

Dear Mozilla Community, I'm seeking technical help with HTTPS configuration for my website, TopCareEmergency, which provides emergency room services information. Despite… (read more)

Dear Mozilla Community,

I'm seeking technical help with HTTPS configuration for my website, TopCareEmergency, which provides emergency room services information. Despite installing SSL and adjusting Apache, I'm encountering mixed content errors. Any guidance on resolving this issue would be greatly appreciated.

Thank you, Huma Jackson

Asked by HumaJackson 14 hours ago

Last reply by cor-el 12 hours ago

Cannot restore 3-1 0r 2-29 Bookmarks!!!

I Cannot restore 3/1 or 2/29 Bookmarks!!! What's going on with Firefox??? Now, all there is in my Bookmarks are five listings saying, " BS2trash folder for undo of bookma… (read more)

I Cannot restore 3/1 or 2/29 Bookmarks!!! What's going on with Firefox??? Now, all there is in my Bookmarks are five listings saying, " BS2trash folder for undo of bookmark deletes- DO NOT REMOVE ..."

I wouldn't have to do this except that somehow, a Bookmark folder disappeared. All too often is has occurred. I have many, many very important Bookmarks. How can I get them back---and soon?

Asked by Wayne Carpenter 4 hours ago

Last reply by Wayne Carpenter 23 minutes ago

Email access problem

Just within the past few days, Firefox no longer allows me desktop computer access to my email account with wowway.com. However, both Chrome and Edge do. WOW's customer s… (read more)

Just within the past few days, Firefox no longer allows me desktop computer access to my email account with wowway.com. However, both Chrome and Edge do. WOW's customer support person said that Firefox is causing the problem. I really like Firefox and hope that this issue can be resolved. Thank you. Clare Abt

Asked by cabt 12 hours ago

Last reply by cor-el 12 hours ago

website shows a Mozilla error

Hello, I'm alinexubrex . Every time a webpage opens in the Mozilla browser, a "not supported" message appears. Upon examining the settings, I found that Mozilla has to be… (read more)

Hello, I'm alinexubrex . Every time a webpage opens in the Mozilla browser, a "not supported" message appears. Upon examining the settings, I found that Mozilla has to be updated. Can someone assist me with updating Mozilla? For example, an error notice shows when I open (https://iesco.org/).

Asked by Alinex Ubrex 12 hours ago

Last reply by cor-el 12 hours ago

How do I make a new Profile?

How do I make a new Profile on my Mac? I followed these instructions, but couldn't find the Profile manager, https://support.mozilla.org/en-US/kb/profile-manager-create-… (read more)

How do I make a new Profile on my Mac? I followed these instructions, but couldn't find the Profile manager,

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed

Any ideas?

Asked by david.tannenbaum 11 hours ago

Last reply by cor-el 10 hours ago

"Your browser is being managed by your organisation" (Der Browser wird durch Ihre Organisation verwaltet)

On my Laptop I always get the Message "Der Browser wird durch Ihre Organisation verwaltet" (No. 1). To change this I should go to HKEY_LOCAL_MACHINE via REGEDIT. Then to … (read more)

On my Laptop I always get the Message "Der Browser wird durch Ihre Organisation verwaltet" (No. 1). To change this I should go to HKEY_LOCAL_MACHINE via REGEDIT. Then to SOFTWARE / POLICIES / ???. There should be an entry MOZILLA or FIREFOX. I dont have this (No. 2). So I should go to FIREFOX "about:config" and there I should change "security.enterprise_roots.enabled" from "true" to "false". But it is (the ONLY) setting, which is locked (No. 3).

So I do not know, how I can remove this "Your browser is being managed by your organisation".

Can you help me?? I am my own organisation....

Asked by dieter_wiese 19 hours ago

Last reply by cor-el 13 hours ago

Is it possible to use Mozilla Sync without the email step?

I have 2fa enabled on my account, is there a way to skip/disable the third step where I have to enter a code from an email? It's already redundant with 2fa. Plus, the run… (read more)

I have 2fa enabled on my account, is there a way to skip/disable the third step where I have to enter a code from an email? It's already redundant with 2fa. Plus, the runaround of "enter your email, enter your password, get email, enter the code, oops your password is wrong!" is irritating enough :) It just seems unnecessarily difficult.

Asked by glennmorse 1 day ago

problem non solved

Hello, I've already contacted you because of a problem that I encounter with the functioning of my browser that cracked without explanation. The problem was that I was wo… (read more)

Hello, I've already contacted you because of a problem that I encounter with the functioning of my browser that cracked without explanation. The problem was that I was working on inpravate navigation and I can't find back the internet pages that I was watching. I don't know if there is a possibility to reach them back and I'm afraid I'll can't get them if I turn my computer of.

I need a quick answer because I'm afraid that my computer could crash because it's lit since a while.

Thank you for your answer.

Asked by queiroz_eva 18 hours ago