Firefox Support Forum

Hello! About two weeks ago I opened up Firefox, and found that certain - well most - websites got switched to a very dark mode that broke the website. Websites like Joann had all the background as black and when searching I could only see what was brought up when I moused over the option. The Chell in the Rain website is completely black when part of the appeal is the artwork. Youtube? Black. Libby? Black. Accuweather? Black. Google Docs... that's actually fine.

I don't mind dark mode, but it's broken how several of these websites work.

When I click a link to https://drive-image.com, Firefox gives me the security error:

Warning: Potential Security Risk Ahead Firefox detected a potential security threat and did not continue to drive-image.com. Firefox does not trust this site because it uses a certificate that is not valid for drive-image.com. The certificate is only valid for the following names: secure.r-tt.com, www.drive-image.com, www.r-studio.com, www.r-tt.com, www.r-undelete.com, www.r-wipe.com

Error code: SSL_ERROR_BAD_CERT_DOMAIN

But here's what makes it so bizarre: Clicking the link gives the error, but if I type that URL into the address bar, it works perfectly fine. I can even right-click the link > Open Link in New Tab (or Window) and it works fine. I originally found this because I searched "r drive image" in DuckDuckGo and that link was the first result. But it also happens in a very simple test HTML page I wrote, which just contains a link to that page.

When drive-image.com is loaded, it immediately redirects, so that the page actually shown is https://www.drive-image.com/.

Some more info:

• This is on my laptop (Windows 10 Home 64-bit), in Firefox (up to date, 113.0.2 (64-bit)).
• It also happens in latest Mullvad Browser, which is based on Firefox codebase.
• Also happens on my other computer, running Windows 10 Home 64-bit, in Firefox and Mullvad Browser.
• I created a new profile and it still happens using that.
• I turned off uBlock and Ghostery extensions, it still happens.
• I added an exception in Firefox Settings: Enhanced Tracking Protection for drive-image.com and it still happens.
• It does not happen in Chrome or Edge.
• It happens with my VPN connected or disconnected, on both computers, which use different VPN servers when connected.

I've gotten the infrequent security error clicking what looks like a legitimate link before and shrugged it off, going elsewhere. But this time knowing the site was legit, I messaged their support and eventually ended up at this point after much investigating, and suspect something serious is amiss.

Images of the error are attached, along with an image of my test page's text if that matters (since I can't attach a text file).

Does anyone else get this error by clicking a link to that site? Is this a Firefox bug/issue, or an actual problem with their website/certificate?

Starting with Firefox 113 (on Debian Linux), every few days Yahoo mail stops working properly: I can read emails but hitting any action of them, like Reply, Move, Delete, does nothing at all.

I need to clear cookies to get this operational again. This doesn't happen on chrome on the same computer.

The only add on I have is an adblocker, disabled for yahoo mail. This problem also happens with enhanced tracker protection turned off.

I've got an issue on several websites in 115b2 (but it's been an issue since at least 112) where Firefox inserts a bunch of
after a single newline. I've tried toggling editor.use_div_for_default_newlines, which had fixed this back in 92 when set to false. But now, true or false, I'm getting a bunch of line breaks when I'm not expecting them. This is only an issue in Firefox, Chrome/Edge does not have this behavior when using WYSIWYG editors. I can go back into the editor and clean out the additional line breaks without them being resubmitted, though.

example, there should only be a single line break between "message" and "more message":

Can you suggest firefox browser settings that might be getting in my way? PNC bank suggested turning off my malwarebytes protection in order to use their site! Not an answer that makes sense to me.

I will also try to contact malwarebytes for their suggestions.

Thanks very much!

my mozilla vpn isn't working. Been using it fine for a year or so. Got a new debit card. I think that was the start of the problem. Said it couldn't find my account, however I can log onto firefox fine in the web browser. the vpn app redirects me to a web page to pick out my plan, i click on a plan and i get the error "problem loading invoice preview". Been like that for a few days. so I am unable to add my payment information. the web page showing the error's address starts as "https://subscriptions.firefox.com/products/prod_FvnsFHIfezy3ZI?device_id" I have tried loading it in both the firefox browser and the brave browser. I believe i am windows 10.

[<script src="moz-extension://...averylong guid.../injectedPasswordless.js" type="text/javascript"></script>]

This script (without the brackets) is being added to my WordPress site Text Editor. I substituted the long string of numbers with the words ... a very long guid ...

I have contacted all developers of plugins for WordPress and now I realize it only happens when I edit my site in Firefox. It does not happen in Chrome or Safari, these 2 browsers do not produce this script. It also occurred to me that moz is short for Mozilla (not Moz the SEO expert).

If I only click into a text editor while editing my site the script is added to the text editor!! I have disabled most of my Firefox addons and it still happens. Please advise. What is this?

It says on the website that this page is broken.

Dear Sir or Lady According to the website, this page is broken.

https://packmanvapes.com/product/packman-starburst-runtz/ Despite the fact that the page is now blank, the website emblem in the top left corner indicates that contact has been made. Anyone aware of the reason why Firefox cannot load the website?

I go to youtube, open a video and the audio plays just fine, except there is no visual. The video says its playing and I can hear it normally but I can't see anything. Subtitles show up, but the place where the video is supposed to be is just blank, the same as the background of the page. Weirdly if I click the settings button on youtube, the one next to the sign in or account button, the video will display as long as that menu is up. If I close the menu the video goes away.

I have refreshed firefox, deleted and reinstalled firefox, removed all my extensions, turned hardware acceleration off (and then back on when it didn't work) as was recommended in a similar post a few years ago, and restarted my computer. Youtube still won't show me a video. It works fine on chrome, just not firefox.

I uploaded a screenshot of an ad, which doesn't play but shows the outline of the video player, a screenshot of a normal video where the area the video should be in is just more indistinct background, a screenshot of the video appearing normally when I have the settings menu open, and a screenshot of the captions loading properly over an empty void.

Edit: I installed the Enhancer for Youtube extension? Which I haven't ever installed beofre? And now Youtube works? Why

2nd Edit: Its broken again. I changed literally nothing, just restarted my computer for an update but im getting blank screens again

Office Depot.com continually says site maintenance on Firefox, but on Chrome it works fine. Only about half of my pages in the https://hopenow.breezechms.com app will load (just see a blank page), but work fine in Chrome How do I get them to work so I don't have to constantly switch back and forth. Be gentle with answers, I am not a geek, just a user...lol. Sallie

In Ebay - Print invoices link opens print preview window inside page -> I can view document (invoice) then click print button to open print window -> window opens but the document is blank, just a white page, no text. If I click print, it just prints a blank page. I can download the document as PDF from print preview page and this prints ok but I can't print directly from the ebay page. This only happens in Firefox. Works ok in Edge and Chrome. I have uninstalled Firefox including profiles etc and re-installed, problem still exists. I can print shipping labels via Ebay just not invoices. No issues with printing anything from any other ebay page or other websites.

I find out how to hide images while loading the website on Firefox 102.0 but what I also want is to hide the SVG icons on the website. How can I do it? Thanks in advance

Hello! Recently switched from Chrome to Firefox. I wanted to get browser push notifications from Facebook, specifically Messenger, but it won't toggle on for some reason. When I refresh the page, it's still off. I've allowed Facebook.com permission to send notifications, cleared cookies and cache, and even uninstalling Firefox extensions, but no luck. Any help?

(may have the wrong 'topic' from drop-down list) MacOS Ventura 13.4 I've tried this with Safari, Chrome and now Opera - FireFox is the only one that gets an error: "We’re sorry. Due to technical issues we are unable to process your request at this time. Please try again later."

This happens when on the TD bank site when I try to get to my "Statements & Documents" session. I've contacted TD and they won't provide what is going on to cause the above error to be generated, and because other browsers aren't having a problem it's now a Firefox issue.

I'm not sure how to proceed since I can't get further details from TD bank and don't see what needs to change to allow Firefox to work.

Any suggestions as to what setting or debugging I can try appreciated.

Logged into Twitch, can see and type in chat, but video and audio do not work. This happens on my Main Twitch account as well as my alternate. I do not have this issue with Google or Edge.

Dear, Sir/Madam The website is blank. https://schoenhalde.de/tierkrematorium-balingen/ The website symbol in the top left corner shows that contact has been made even though the page is now blank. Anyone with knowledge of the cause of Firefox's inability to load the website?

I just upgraded to windows 10 and have been restoring my computer to functional status. I have found that discord, tiktok and several other sites will not play videos on firefox. I have tried troubleshooting mode and private so i know it is across the board. I have also tried using addons to fix the problem to no avail.

Firefox does not display custom fonts for any website online or webpage offline. This has been going on for months from update to update and I'm unable to fathom what could be wrong. I recently uninstalled the browser completely wiping out every folder or file that was remotely connected to Firefox and Mozilla. But on a clean reinstallation the problem persists. I'm using Windows 10 and I've had no font display issues with any other browser. To be honest, I've had font display issues with Firefox for years with any number of my own custom fonts refusing to display in it online and offline. I chalked it up as some corruption in those font files Firefox and no other browser was sensitive to. But this is something way beyond that. Any clues?