• Solved

I have updated to Firefox 76 and lost the customised size of the search bar/box (now too small)?

I have updated to Firefox 76 and lost the customised size of the search bar/box (now too small)? I went back to the default, dragged and resized the bar but it returned b… (read more)

I have updated to Firefox 76 and lost the customised size of the search bar/box (now too small)? I went back to the default, dragged and resized the bar but it returned back to the smaller size?

Asked by gary.s.shaw 3 weeks ago

Answered by Patrelle 2 weeks ago

  • Solved

Problem with Chase bank on line bill pay

I saw another complaint about BofA with the same problem. On line bill pay will not work with Firefox. I logged on to Chase with Edge and it worked. It lets you put in th… (read more)

I saw another complaint about BofA with the same problem. On line bill pay will not work with Firefox. I logged on to Chase with Edge and it worked. It lets you put in the information but when you submit it comes back with a blank screen and never finishes with Firefox. Help

Asked by jaw20002 3 weeks ago

Answered by FredMcD 3 weeks ago

  • Solved

My logins.json is empty after synchronized the account and I don't have old logins.json (no corrupt)

I upgrade Firefox Desktop, and succendly no logins sites available. No corrupt and the logins.json is empty. I don't have old logins.json to try. How can i recover the lo… (read more)

I upgrade Firefox Desktop, and succendly no logins sites available. No corrupt and the logins.json is empty. I don't have old logins.json to try. How can i recover the logins.json?

Asked by mynotas 1 month ago

Answered by cor-el 1 month ago

  • Solved

Firefox is blocking my access to my car insurance i can't get it to unblock it

I've tried to access my car insurance from the sign in but Firefox blocks it and won't allow me to enter even when I click on allow it. I was able to access the site with… (read more)

I've tried to access my car insurance from the sign in but Firefox blocks it and won't allow me to enter even when I click on allow it. I was able to access the site with another browser (Microsoft Edge) and while I was there I changed my user name and password then tried again on Firefox afterwards with the same results as before. I tried disabling the enhanced tracking and that didn't work I don't know what else I can do . basically tried all the suggestions from your help section. what do I do?

Asked by guitarwizard456 1 month ago

Answered by cor-el 1 month ago

  • Solved

Firefox 75 can't access accounts at Discover.com

I have Windows 10 at current maintenance and Firefox 75 -at current maintenance. I have no problem with any other website, and the Discover website was fine until Mon Ap… (read more)

I have Windows 10 at current maintenance and Firefox 75 -at current maintenance. I have no problem with any other website, and the Discover website was fine until Mon Apr. 13. Now it says my accounts cannot be accessed.

Discover support says it is a problem with Firefox Java settings, but I cannot find anything about Java in the options. They had me restart the PC and clear cache and cookies in Firefox, but neither solved the problem.

I can access these accounts successfully with Internet Explorer and Microsoft Edge, so it looks like something in Firefox IS the problem. From previous support entries it looks like you have had similar issues in the past, so looks like that problem is back.

How soon can I expect this to be fixed? Firefox is my default browser, and I hate to have to use a different browser for just one website.

Asked by Barry Jedrick 1 month ago

Answered by FredMcD 1 month ago

  • Solved

I am having the same issues as many others with "payPal" I tried the fix that said to change the setting to "false" but was already set that way. Any ideas?

I am having the same issues as others with "PayPal" on websites. I tried the solution that was listed about checking/changing the privacy setting to "false" but mine was … (read more)

I am having the same issues as others with "PayPal" on websites. I tried the solution that was listed about checking/changing the privacy setting to "false" but mine was already set that way. Any other ideas?

Asked by paulattanasio 1 month ago

Answered by FredMcD 1 month ago

  • Solved

massive bookmark listings. would take months to work through and remove bad bookmarks.

started using mozilla / firefox ages ago. over time my list has gotten so huge i need to manage it. i am sure i have duplicates and the recent update i did in November im… (read more)

started using mozilla / firefox ages ago. over time my list has gotten so huge i need to manage it. i am sure i have duplicates and the recent update i did in November imported backups and imported bookmarks from other browsers. some i need and some i do not. it would take weeks for me to go through and move the ones i want and deleted invalid ones. i can only spend maybe 10-20 minutes a day trying to look at the bookmark list. it is so massive that it like trying to read a thousand page novel one page a day. i need to trim it down and remove duplicated marks and manage folders.

Asked by TsDeane 1 month ago

Answered by FredMcD 1 month ago

  • Solved

mp4 video plays but with no sound (W7, f/f 64bit, v75.0)

A .mp4 video clip on the web will play through f/f but with no sound. A .mp3 audio clip plays ok. The laptop sound controls are not muted. The mp4 clip shows a bar at th… (read more)

A .mp4 video clip on the web will play through f/f but with no sound. A .mp3 audio clip plays ok. The laptop sound controls are not muted. The mp4 clip shows a bar at the bottom and on the right there's a symbol that looks like a speaker with a bar through it. There seems no way to change this. The mp4 clip will play perfectly in WMP and from the website on a Samsung phone.

Asked by Gra 1 month ago

Answered by jscher2000 1 month ago

  • Solved

Many sites not loading due to PR_END_OF_FILE_ERROR

For some time now - two or three weeks - I experience R_END_OF_FILE_ERROR on many websites. It is only under Firefox. And not on all sites. One example is coronavirus.bg.… (read more)

For some time now - two or three weeks - I experience R_END_OF_FILE_ERROR on many websites. It is only under Firefox. And not on all sites. One example is coronavirus.bg. I can't open it under Firefox. I use Firefox v.75 on Windows 7. I tried:

  • checking TLS settings - screenshot attached. Seems fine.
  • clearing the cache; didn't help.
  • turning network.dns.disableIPv6 to 'true'; didn't help.
  • turning network.dns.disablePrefetch to 'true'; didn't help.
  • restarting Firefox with add-ons disabled; didn't help.
  • scanning for malware; Malwarebytes didn't find any.

I am also attaching my browser test results from ssllabs.com.

I honestly don't know what to do and what is the issue. Please advise.

Asked by radi.stoyanov 1 month ago

Answered by radi.stoyanov 1 month ago

  • Solved

On update to 74.0 several sites do not work - yahoo.com, weather,com, harborfreight.com and others. Most work OK. dom.storage.next_gen is false

Two computers updated to 74.0 (64 bit) today. Prior to the update no problems. After the update several sites are ignored on both machines. No errors, warnings, etc. … (read more)

Two computers updated to 74.0 (64 bit) today. Prior to the update no problems. After the update several sites are ignored on both machines. No errors, warnings, etc. It is as if you never entered the url. Tried about 50 sites, found 4 that don't work (ones I use regularly). Found a thread about 70.1 that sounded similar which suggested setting dom.storage.next_gen to false. Checked and it was already false. Tried safe mode - no difference.

Asked by rbsmith1000 2 months ago

Answered by Liz Cowburn 2 months ago

  • Solved

address bar and bookmarks not working

I seem to have got myself into a real mess with this. Attempted some of the fixes without success. Decided that that a re-install might work. couldn't find firefox.exe i… (read more)

I seem to have got myself into a real mess with this. Attempted some of the fixes without success. Decided that that a re-install might work. couldn't find firefox.exe in programs or apps but firefox helper is there, but refuses to uninstall. Attempted new download which was OK but installation failed. Are there any easy answers to this. Edge works ok and have checked for malware. I'm not very tech savvy. Any help would be appreciated

Asked by john.mills6 2 months ago

Answered by jscher2000 2 months ago

  • Solved

Can't download any file from Google Drive: The page isn’t redirecting properly - Clearing cookies / refreshing Firefox / reinstalling does NOT work.

Everything works on other device, but on this clean install of a Windows machine, I can't get to download any file from Google Drive. I've reinstalled Firefox, downgraded… (read more)

Everything works on other device, but on this clean install of a Windows machine, I can't get to download any file from Google Drive. I've reinstalled Firefox, downgraded the version, deleted cookies multiple times, disabled all extensions, went into incognito, nothing works!

The page isn’t redirecting properly

An error occurred during a connection to doc-0g-70-docs.googleusercontent.com.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

From network tab, FF is constantly doing these two requests:

Request URL:https://doc-0g-70-docs.googleusercontent.com/docs/securesc/xxx Request Method:GET Remote Address:[2a00:1450:400e:808::2001]:443 Status Code: 302 Version:HTTP/2

Request URL:https://docs.google.com/u/0/nonceSigner?nonce=6hl1trmj27fmu&continue=https://doc-0g-70-docs.googleusercontent.com/docs/securesc/xxx Request Method:GET Remote Address:[2a00:1450:400e:809::200e]:443 Status Code: 302 Version:HTTP/2

Help me!

Asked by laurensdc 2 months ago

Answered by laurensdc 2 months ago

  • Solved

Today’s Firefox windows update broke windows 10 connection to the internet.

This has happened to 5 individual computers updated at different times today. As each one updates it goes off line. LAN works fine but Firefox seems to have altered somet… (read more)

This has happened to 5 individual computers updated at different times today. As each one updates it goes off line. LAN works fine but Firefox seems to have altered something in windows 10 OS that kills that individual computers connection to the internet.

Asked by suquamish 2 months ago

Answered by FredMcD 2 months ago

  • Solved

todays update stopped me from using Microsoft solitare games -need help

Was able to connect to Microsoft to play sollitare games - clicked on GET and error message come up. It said "cannot open this page" then it said "The address wasn't unde… (read more)

Was able to connect to Microsoft to play sollitare games - clicked on GET and error message come up. It said "cannot open this page" then it said "The address wasn't understood' . then it said Firefox doesn't know how to open this address, because one of the following protocols (ms-windows-store) isn't associated with any program or is not allowed in this context." then it said "you might need to install other software to open this address." I need help. I know nothing about fixing computer problems please help!!!

Asked by phfarms1 5 months ago

Answered by RobertJ 5 months ago

  • Solved
  • Archived

"Your organization has disabled the ability to change some options"

Look, this is a huge problem because this message isn't just showing up on my Fire Fox browser, it's also on my TOR browser. I'm not seeking to fix TOR here, I'm just say… (read more)

Look, this is a huge problem because this message isn't just showing up on my Fire Fox browser, it's also on my TOR browser. I'm not seeking to fix TOR here, I'm just saying that it's on there too and TOR uses Fire Fox - this message appears nowhere else on my PC or browsers. My system was just purchased brand new in Feb. This message did not display when I dl either browser. I've NEVER downloaded ANY Avast or anything like it, I use Windows Defender and that's it. I'm not a techie - but I'm like really neurotic over hard drive space - I don't download ANYTHING unless I absolutely HAVE to with the exception of browsers. I only download those from their official websites though. I do play some games, I've only downloaded games from Steam, Origin, and Utomik. I do have all of their clients on my PC. Other than that, there's been NOTHING I've dl. I only included that info because I thought it might help. Can someone PLEASE help with this. I tried to look at the registry, I'm not seeing anything that seems amiss but I need more specifics - I've read the other questions and answers on this - but I don't know HOW to change anything to see if it helps. I already am scared to death to touch the registry.

Asked by pam_e86 12 months ago

Answered by cor-el 11 months ago

  • Solved
  • Archived

Can't play Netflix videos.

I've tried most of the Netflix (website's) suggestions to troubleshoot why videos won't play with Firefox; none could fixed the issue. The only suggestion I did not try i… (read more)

I've tried most of the Netflix (website's) suggestions to troubleshoot why videos won't play with Firefox; none could fixed the issue. The only suggestion I did not try is to disable Private browsing mode simply because I don't know how to do it and Firefox Support does not specifically address this task. I've also tried the suggestions provided by various forum responders to this issue ... again, no fix! Can someone please provide specific instructions on how to disable Private browsing?

I'm tired of switching from FF to IE every time I want to watch a movie.

Asked by ConiV 1 year ago

Answered by jscher2000 1 year ago

  • Solved
  • Archived

Opens two windows on every boot.

On every boot ff69 opens two windows, one empty and one with opened tabs, every time i manually close the empty window. Next boot it reopens it. Same with laptop. On occa… (read more)

On every boot ff69 opens two windows, one empty and one with opened tabs, every time i manually close the empty window. Next boot it reopens it. Same with laptop. On occasion if i close the window on laptop it'll only open main window on desktop on next boot. But this might only happen once and next boot the second window starts opening again for no reason. How do i make ff stop opening two windows on boot?

Asked by idiocracy 8 months ago

Answered by idiocracy 7 months ago