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restore data

hello to support team i bought a new laptop and install firefox and connect to my account and sync but my data does not restore! my bookmarks,passwords, extensions and ..… (read more)

hello to support team

i bought a new laptop and install firefox and connect to my account and sync but my data does not restore! my bookmarks,passwords, extensions and ....

what should i do?

please help me i need my data

Asked by mehrdadbcr 3 hours ago

Last reply by Seburo 2 hours ago

Importing Bookmarks to New Mac

I got a new Mac Pro desktop (not new, but new to me, 2010 model), promptly Downloaded Firefox, signed in, tried to find where to Import all the Bookmarks that I've saved … (read more)

I got a new Mac Pro desktop (not new, but new to me, 2010 model), promptly Downloaded Firefox, signed in, tried to find where to Import all the Bookmarks that I've saved on my MacBook (over the last 6 years, hundreds on bookmarks; including about 30 that I use daily for work) ... COULD NOT FIND THIS AS AN OPTION ANYWHERE!!!! Went to the settings page... Went to Sync Tab... Hit Sync Now... NOW ALL OF MY BOOKMARKS THAT WERE ON MY MacBook have been Deleted & replaced with the only 2 Bookmarks saved on my 'new' MacPro!!!!!!!!!!!!!!! IT WENT THE WRONG WAY!!!!!!!! How can I get all my BOOKMARKS back and have them on both computers????? SOOOOOOOO FRUSTRATED RIGHT NOW! PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!! I had all my Bookmarks organized neatly into folders on the toolbar. THEY'RE ALL GONE NOW!

Asked by andrewd.cornerstone 2 days ago

Last reply by cor-el 1 day ago

New install over an outdated version of Firefox,

I have three devices, a desk top, a laptop and an iPad. The desktop is running a very outdated version of Firefox which means it is not compatable just to update it. The … (read more)

I have three devices, a desk top, a laptop and an iPad. The desktop is running a very outdated version of Firefox which means it is not compatable just to update it. The forum tried to help me with this a while back, but it was deemed not to be possible, and the best way would have been to do a fresh new install, but there was noway to save log-ins/passwords bookmarks. My devices all have the Firefox sync and that is so far working well. My question is, if I dragged my PC's Firefox into the present by performing a fresh new install, would my synced items install ok....after invoking the Sync feature on the new install. Logic tells me this should be so, as it worked ok with the new iPad, but I know from experience that logic doesn't always come into play. (Windows7) Many thanks

Asked by Fozzie777 1 week ago

Last reply by cor-el 2 days ago

Unable to get data backup after formatting and installing new firefox.

I have synced my previous account on old Firefox. After which I have changed my hard disk and installed new system and Firefox. I have login to my account but my previous… (read more)

I have synced my previous account on old Firefox. After which I have changed my hard disk and installed new system and Firefox. I have login to my account but my previous browsers bookmarks, password etc. data has been lost. What can I do. I don't have my previous hard disk with me.

Please suggest some way to backup my data.

Asked by gtulovers 6 days ago

Last reply by Seburo 6 days ago

Password gone after update

My passwords were saved on my laptop and they are not available any more even after I have signed in to my Firefox account. They seem to be gone now after the latest fire… (read more)

My passwords were saved on my laptop and they are not available any more even after I have signed in to my Firefox account. They seem to be gone now after the latest firefox update. How to get the saved username/password back?

Asked by osamamaqbool1 2 months ago

Last reply by trakzelpatrick 6 days ago

Search engine is not working

In my home, I have a computer with linux OS, so of course with my firefox signed with my firefox account; on the other hand in my job I have a computer with W10 OS: if I'… (read more)

In my home, I have a computer with linux OS, so of course with my firefox signed with my firefox account; on the other hand in my job I have a computer with W10 OS: if I'm signing in in It (firefox on windows), search engines is not working, after that If I execute troubleshot mode that working only this moment (in the next restart It is not working). If I'm using firefox signout account, after that It is working perfect!!!

Is there a problem (with signed firefox account in different OS)?


Thanks! I love using Mozilla Firefox!

Asked by ines.cozza 6 days ago

Last reply by FredMcD 6 days ago

Lost all by bookmarks, passwords which was curated by the last 5years of work, Can anyone help?

Hey, today i migrated to another laptop, i had forgotten Firefox password so i reset the password. according to the popup message by Firefox some data could be lost but i… (read more)

Hey, today i migrated to another laptop, i had forgotten Firefox password so i reset the password. according to the popup message by Firefox some data could be lost but i have lost all my data from bookmark to my passwords which was my last 5 years work. I really need those passwords can anyone help, please?

Asked by shivamanurag12 1 week ago

Last reply by FredMcD 1 week ago

Synching two computers

Thank you to Ultraviolet for responding to my question. I tried to find out if my laptop had the synch feature turned on but could not find a location for this. I click… (read more)

Thank you to Ultraviolet for responding to my question. I tried to find out if my laptop had the synch feature turned on but could not find a location for this. I clicked on synch sign in and received a message another user has signed on. Do you want to synch this device - or something similar to that. I should have written it down when I had the laptop turned on. I was not sure if I wanted to continue so I logged out. All of the bookmarks on the laptop are on the desktop except for one folder which has quite a few websites listed - websites I do not want to lose.

Would it be safe to continue on the laptop when the question comes up? Is the synching going from the laptop to the desktop? I am a senior and do not have a lot of computer tech knowledge.

When I checked my desktop, I found a section that told me that synch was on. I could not find something similar on the laptop.

Asked by bouvsbunscavies 2 weeks ago

Last reply by FredMcD 2 weeks ago