Showing questions tagged: Show all questions
  • Locked

Hi, i've just installed a new version of firefox, i logged in with my account but i've lost my passwords, preference and everything

Hi Sync is not working, i made a new fresh install, changed my password and on this mac and my mobile sync is not working, while in another laptop my preferences, passwor… (read more)

Hi Sync is not working, i made a new fresh install, changed my password and on this mac and my mobile sync is not working, while in another laptop my preferences, passwords and everything are there. Now i'm afari to close the other laptop, i could change every password (and they are difficult to remember)

Asked by pietro.bottioni 1 week ago

Last reply by AliceWyman 5 days ago

  • Locked

I need an admin to remove my email address from the "this address bounced" list

I am having the same problem as https://bugzilla.mozilla.org/show_bug.cgi?id=1459780 https://bugzilla.mozilla.org/show_bug.cgi?id=1479607 I had accidentally deleted the e… (read more)

I am having the same problem as https://bugzilla.mozilla.org/show_bug.cgi?id=1459780 https://bugzilla.mozilla.org/show_bug.cgi?id=1479607

I had accidentally deleted the email address I use from my email server before trying to sign back in to Firefox Sync. I added it back, and made sure that it works. However, it is impossible for me to sign in at all any more because I'm getting the "Your Email was just Returned. Mistyped Email?" error.

Please remove my email address from the bounce list so that I can sign in.

Asked by marunz 2 weeks ago

Last reply by philipp 2 weeks ago

  • Solved
  • Locked

Are pinned tabs supposed to be syncing across my devices?

I setup some pinned tabs on my work machine. Came home and installed Firefox but none of the pinned tabs showed up. Sync is turned on. I'm using macbook pro's in both loc… (read more)

I setup some pinned tabs on my work machine. Came home and installed Firefox but none of the pinned tabs showed up. Sync is turned on. I'm using macbook pro's in both locations.

Asked by dbmorley 4 months ago

Answered by Kiki [off until 28/05/2020] 4 months ago

  • Solved
  • Locked
  • Archived

The bookmarks sync does not sync Icons

The bookmarks sync does not sync Icons. it's been YEARS since I last time used Firefox and I went to use Google chrome because they support syncing bookmarks icons but Fi… (read more)

The bookmarks sync does not sync Icons. it's been YEARS since I last time used Firefox and I went to use Google chrome because they support syncing bookmarks icons but Firefox still doesn't. Microsoft's new Chromium based Edge browser also supports syncing bookmarks icons. Firefox needs this option too. it's very hard to identify my bookmarks because the are a lot.

Asked by Jason 6 months ago

Answered by Chris Ilias 5 months ago

  • Locked

How to sync my log ins?

locking - please continue here - https://support.mozilla.org/en-US/questions/1281329 how to sync firefox services like monitor in @firefox how to sync firefox services li… (read more)

locking - please continue here - https://support.mozilla.org/en-US/questions/1281329

how to sync firefox services like monitor in @firefox how to sync firefox services like monitor in browser and stay signed in after reopening the browser next time? when I exit my FF browser then I am automatically logged out of these sevices but stays signed in on main FF accountbrowser and stay signed in after reopening the browser next time? when I exit my FF browser then I am automatically logged out of these sevices but stays signed in on main FF account

Asked by Aneek 2 months ago

  • Locked
  • Archived

I updated the new firefox now i have issues in my chatroom it just stops

I saw a new icon for Firefox on my toolbar but I never downloaded it. I have chat rooms on my site. I entered one room to test someone it worked for my typing about a m… (read more)

I saw a new icon for Firefox on my toolbar but I never downloaded it. I have chat rooms on my site. I entered one room to test someone it worked for my typing about a min then it just stopped. I did a refresh still the same thing.

Thanks Damsel in Distress Natalie

Asked by Starzcast 7 months ago

Last reply by Starzcast 6 months ago

  • Solved
  • Locked
  • Archived

How do you choose which PC is the master to sync to?

I have an old PC & a new PC, I would like to sync all the tab, bookmarks, ligins, etc from the old to the new. don't need it on my phone. old PC is desktop, new PC is… (read more)

I have an old PC & a new PC, I would like to sync all the tab, bookmarks, ligins, etc from the old to the new. don't need it on my phone. old PC is desktop, new PC is a laptop

Asked by David T 9 months ago

Answered by FredMcD 9 months ago

  • Solved
  • Locked
  • Archived

Firefox sync not syncing. Getting errors in logs

Wiped my windows last night and after reinstalling windows and installing firefox, none of my bookmarks, history and addons are syncing. 1573234725723 Sync.LogManager DE… (read more)

Wiped my windows last night and after reinstalling windows and installing firefox, none of my bookmarks, history and addons are syncing.

1573234725723 Sync.LogManager DEBUG Flushing file log 1573234725724 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1573234725739 Sync.LogManager DEBUG Log cleanup threshold time: 1572370725739 1573234725743 Sync.LogManager DEBUG Done deleting files. 1573234738871 FirefoxAccounts INFO Polling device commands. 1573234738871 Sync.Service DEBUG User-Agent: Firefox/70.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191030021342.desktop 1573234738871 Sync.Service INFO Starting sync at 2019-11-08 17:38:58 in browser session PU39WdOcpfXG 1573234738871 Sync.Service DEBUG In sync: should login. 1573234738871 Sync.Service INFO User logged in successfully - verifying login. 1573234738872 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1573234738872 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => success.status_ok 1573234738872 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573234738872 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1573234738874 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=0 1573234739084 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/device/commands?index=0 200 1573234739084 Hawk DEBUG (Response) /account/device/commands?index=0: code: 200 - Status text: OK 1573234739085 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -84 1573234739419 Sync.Resource DEBUG GET fail 503 https://sync-663-us-west-2.sync.services.mozilla.com/1.5/105687281/info/collections 1573234739419 Sync.Resource WARN GET request to https://sync-663-us-west-2.sync.services.mozilla.com/1.5/105687281/info/collections failed with status 503 1573234739420 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1573234739420 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573234739420 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1573234739421 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1573234739421 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573234739421 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1573234739422 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1573238339422 1573234739423 Sync.ErrorHandler ERROR Sync encountered a login error 1573234739423 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573234739425 Sync.SyncScheduler DEBUG Next sync in 3742910.1557205166 ms. (why=schedule) 1573234739428 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:984:15) JS Stack trace: onNotify@service.js:984:15 1573234739428 Sync.Service DEBUG Not syncing: login returned false.

Asked by mannysjohal 6 months ago

Answered by cor-el 6 months ago

  • Locked
  • Archived

I logged in to my account, but nothing is syncing. I don't have any bookmarks nor add-ons synced. What do i do?

Dear Mozilla team, Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add… (read more)

Dear Mozilla team,

Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add-ons and those are information that are of utter importance to me. They contain half of my work and research.

Please provide me assistance with this case.

Warmest regards, Kenan

Asked by kensh3 1 year ago

Last reply by Wesley Branton 7 months ago

  • Solved
  • Locked
  • Archived

Can you please merge my old Firefox account that had my work email that I no longer have access to with my new Firefox account?

I want to merge my old work email Firefox account with my new personal email account. I no longer have access to the work email account. [Personal information removed by… (read more)

I want to merge my old work email Firefox account with my new personal email account. I no longer have access to the work email account.

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by CAPTWendy 1 year ago

Answered by FredMcD 1 year ago

  • Locked
  • Archived

Firefox Account Authenticator app and recovery code

TYrying to login to try Firefox send. I am asked for authenticator ap or recovery code. 1 - As far as I can remeber never used an Authenticator app for Firefox. 2 - Been… (read more)

TYrying to login to try Firefox send. I am asked for authenticator ap or recovery code.

1 - As far as I can remeber never used an Authenticator app for Firefox. 2 - Been using Firefox for more than 10 years - not sure I ever had recovery codes 3 - Requested change of password - email received to my email address and my recovery email address 4 - Changed password - email recd again on both mail email and recovery email address. Your account password was changed You will need to enter your new password on other devices to resume synchronising. 5 - Attemepted to login and I need the authenticator app or recoivery code. 6 - Now in a loop

How to I cut the loop

Thanks

PS I can login to the community notice board!

Asked by garyward22 1 year ago

Last reply by cor-el 11 months ago

  • Locked
  • Archived

Sync:HTML backup after Sync size is less to Latest backup before Sync.[UPDATE:3rdMARCH2019]

1. Synced my Firefox sync account 2. Disconnected my Firefox sync account 3. Reinstalled windows 4. Installed Firefox 56 (I was using 63 but i only had 56 installer) 5. U… (read more)

1. Synced my Firefox sync account

2. Disconnected my Firefox sync account

3. Reinstalled windows

4. Installed Firefox 56 (I was using 63 but i only had 56 installer)

5. Updated it to 65.0.1.

6. Connected my Firefox sync account


Problem -

1. All bookmarks didn't sync.

I created bookmark HTML backups and it were of 6mb and my latest backup is 171mb.

There are 2980 differences in 173mb backup and Backup taken after again connecting to FirefoxSync. I used WinMerge.

2. HTML backups also contain fav-icons [and Firefox Sync only syncs links not fav-icons.]

When browser is used fav-icons are loaded but after sync fav-icons are loaded as pages are loaded , so there are no fav-icons and html backup size is less than the last backup.

3. Could be related to https://support.mozilla.org/en-US/questions/1251781

4. There could be something wrong with Firefox's Exporting. Imported the same 173mb HTML to chrome and Firefox then exported HTML backups. Firefox Export was of 61.1Mb Chrome Export was of 12.9Mb

Asked by RexaFire 1 year ago

Last reply by RexaFire 1 year ago

  • Locked
  • Archived

Authorization Code Received & Entered, but says its wrong, why? Definitely Correct, as received in email, tried it 3 different times..

I re-set my password and am trying to log in to FireFox Browser Sync on windows, it says it will send me an authorization code and to enter it, I received the code and en… (read more)

I re-set my password and am trying to log in to FireFox Browser Sync on windows, it says it will send me an authorization code and to enter it, I received the code and entered the code exactly as received, and it says it's wrong. It's rejecting the authorization code I'm receiving from firefox by email, there's no question about it, I'm not making a mistake, entering it exactly as is, capital letters matching the way it was received in the email, even copy pasted it once, tried it 4 times and it keeps rejecting the authorization code it's emailing me...

Please help

Asked by Sam3gs 1 year ago

Last reply by christ1 1 year ago

  • Locked
  • Archived

a mess

locking this thread as duplicate, please continue at https://support.mozilla.org/questions/1238485 what a mess firefox made of all my computers in my place this new sync … (read more)

locking this thread as duplicate, please continue at https://support.mozilla.org/questions/1238485

what a mess firefox made of all my computers in my place this new sync thing has totally messed up all my computers, now I have all my bookmarks on every computer!!!! Fu%$. It has taken me hours to get each of my computers back to where I had them setup in bookmarks!!!! I only want certain bookmarks on certain computers, so this has been a horror to fix, how do I keep getting ALL bookmarks on ALL computers? I have each computer customized. Guess I'll have to delete my sync account, only way I know! Thanks alot!!!!!!!!!!

Asked by customer2-HP 1 year ago

Last reply by customer2-HP 1 year ago