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connect to site

when i type site url or chose from dropdown the error message Hmm. We’re having trouble finding that site. We can’t connect to the server at cciawards.za.. If you ente… (read more)

when i type site url or chose from dropdown the error message Hmm. We’re having trouble finding that site.

We can’t connect to the server at cciawards.za..

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

Asked by iwor112 6 hours ago

Last reply by jonzn4SUSE 1 hour ago

How to get rid of unrequested invasive rendered area debugging overlay?

After updating my openSUSE Firefox package from version 122 to 123 every frame inside each window started to have weird grey overlay of scrollable area. I failed to find … (read more)

After updating my openSUSE Firefox package from version 122 to 123 every frame inside each window started to have weird grey overlay of scrollable area. I failed to find any description of such a thing happening, let alone how to get rid of it. I tried removing build-in distro-default preferences and had complete audit of all my custom preferences in about:config but none changed that behavior. I even updated to 124b4 but this also haven't changed anything. Naturally, nuking entire profile is not an option, I might as well replace the whole browser. So, how do I get rid of this thing?

Asked by F0X 18 hours ago

Last reply by jonzn4SUSE 1 hour ago

QR code not working (2nd email)

I have written about my problem in the first email Below is a qr code to leave a reviev. I can open it on all browsers except firefox :( fire fox says its error 404 … (read more)

I have written about my problem in the first email Below is a qr code to leave a reviev. I can open it on all browsers except firefox :( fire fox says its error 404 This code was generated by fire foxes plugin (extencion) called "Offline QR Code Generator" Link i want to open (The QR was generated based on it): https://g.page/r/Cdx1mh9hi3HdEBE/review

Asked by Bartosz Staniszewski 4 hours ago

Last reply by TyDraniu 3 hours ago

Linux save dialog limitations

I've just tried to save something from firefox on linux(Manjaro KDE) and was baffled that there doesn't seem to be a way to manually enter the path and navigate to it in … (read more)

I've just tried to save something from firefox on linux(Manjaro KDE) and was baffled that there doesn't seem to be a way to manually enter the path and navigate to it in the save dialog. In addition to that, there are many locations missing and I can't seem to find a way to add new custom or favorites ones either.

All that combined means it was impossible to save my file directly to a network location, which is something I very often need to do. It just seems insane for such a basic feature to be missing and I've found a 4 years old thread about it meaning nothing has been done to fix this since? https://support.mozilla.org/en-US/questions/1279125

The only way I can see would be to mount the network path(not a good solution for one offs) and navigate to it(a symlink can make it closer to one of the existing shortcut but still annoyingly require more clicks) every time but that's very tedious since most of my saving is on a specific server drive.

Asked by SamKook 2 days ago

Last reply by jonzn4SUSE 14 hours ago

Firefox is blocked (so slow than it seems blocked)

Hello, I have a problem with Firefox on (only) the vive.com site. It shows a fast (same as Chrome/Opera) loading, but only on firefox it stays @ 99% a very long time, whe… (read more)

Hello, I have a problem with Firefox on (only) the vive.com site. It shows a fast (same as Chrome/Opera) loading, but only on firefox it stays @ 99% a very long time, whereas on other browsers, in the instant, you can see the content of the page. You can test for example on that page: https://developer.vive.com/resources/vive-sense/

I work in a society where I need to have a brower with proxy support & security (firefox is the best to me) but that can work without waiting minutes to access a page, whereas it has been downloaded fast.

Opera is fast on vive.com, but that shit doesn't have proxy support, so I need configure firewall, put a gateway, and I really hate, it's a pure security fail (never put a gateway on windows, microsoft takes the control of your windows and scan your datas). We don't wish that in our society.

So I'm there to report you that, I think there is a problem and I really don't understand what can do firefox to make the user wait so much time, and it's not related to the processor, it's the same on my crappy laptop or on a brand new powerful 3D station. With opera, it's really in a second, and with firefox, it's a minute. Really weird.

Asked by Erlend Levin 1 day ago

Last reply by cor-el 18 hours ago

The Firefox browser screen freezes when attempting to copy via right-click in PowerPoint web.

--> While using Right-click copy to copy a content in OWA PowerPoint is freezing the entire web screen. --> We are seeing this issue with Linux, MAC and Windows as … (read more)

--> While using Right-click copy to copy a content in OWA PowerPoint is freezing the entire web screen. --> We are seeing this issue with Linux, MAC and Windows as well with the Firefox version of 122.0 and 123.0 updates. --> As a workaround we were able to copy the contents using the keyboard shortcut but would like to get the support for the issue with right-click copy. --> This issue has been observed across our ARM environment.

Please let us know if there is any fix for this issue.

Asked by kaviya.nandagopal 1 day ago

Last reply by jscher2000 - Support Volunteer 20 hours ago

Firefox crashes

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI… (read more)

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI the same issue is not experienced in other browsers like brave for instance . I hope you provide attention to this problem and solve this issue as soon as possible and as I mostly use firefox to browse and use its dev tools.

Asked by aftab98856 2 months ago

Last reply by cor-el 20 hours ago

Crashes

I don't want to be asking this question in what is completely incorrectly termed a "community". Other users don't know anything. Firefox should have actual support. But I… (read more)

I don't want to be asking this question in what is completely incorrectly termed a "community". Other users don't know anything. Firefox should have actual support. But I have no choice.

I am absolutely sick of this. Firefox crashes at least once every 24 hours. No reason no message it just freezes.

This is on top of the fact that every time an update is available Firefix stops working properly to force you to install the update.

Asked by esseeeayeenn 1 day ago

Last reply by Paul 1 day ago

Firefox crashing constantly in QuickBooks online

I am a bookkeeper and use QuickBooks Online (QBO)(AUS version) as my preferred accounting program, Intuit recommends using Chrome, but I had problems with that too, in th… (read more)

I am a bookkeeper and use QuickBooks Online (QBO)(AUS version) as my preferred accounting program, Intuit recommends using Chrome, but I had problems with that too, in that it has fields in QBO that will not work, I have switched to Firefox because it handles the 'black' look and the columns within the ledgers are more stable, however Firefox is constantly crashing it can recover most times to where I was, but it is most infuriating. Question is, is this a known problem and can it be fixed by changing the settings? Geoff Woodford

Asked by Geoffrey 1 day ago

Last reply by TyDraniu 1 day ago

Massive memory leak

115.8.0esr (64-bit) This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox… (read more)

115.8.0esr (64-bit)

This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox.com running than usual. The first one on the top of the list is the biggest resource hog, and the next one is second. All the rest have something going on, but smaller. Looking at performance in the Windows Task Manager, under performance, the memory usage goes up. Right now, it's 5.35Gb of 16Gb. At worst, several days ago, it was at 12Gb. When I force close Firefox, the memory and usage goes way, way down, to a usable level.

I wrote last night. "Ed" someone got back to me, didn't quote my message, and said he was from another department. I DID EXACTLY THE SAME THING AS LAST NIGHT. I hit the blue button, which took me here, and he advised me to do today, which brought me here, AGAIN.

If this, again, goes to "restoring access to Mozilla accounts and subscription services such as Mozilla VPN", please be professional and forward it to the right department, possibly with my message quoted, as this is the second time I'm creating it, and only have my memory on which to fall back for the first time. The logical topic is "Fix slowness, crashing, error messages, and other problems".

At the same time, other releases have had big memory leaks, and they seem to get patched quickly.

Thank you again.

Asked by Apollyon48 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

firefox freeing W10 PC since last update

Last update of Firefox has caused the PC to freeze. Tried all "so called" fixes to no avail. Other browsers ( Chrome & Edge) worked fine. Tried uninstall and re-insta… (read more)

Last update of Firefox has caused the PC to freeze. Tried all "so called" fixes to no avail. Other browsers ( Chrome & Edge) worked fine. Tried uninstall and re-install Firefox with same results. Have had to restore the PC to the earlier version where there is no problems. Now working on the previous version and will not update again until problem is fixed. All ideas for a fix are welcome.

Asked by Mal Owen 1 day ago

Last reply by jonzn4SUSE 1 day ago

"About Firefox" box shows error message "Failed to check for updates".

I have a macbook pro running Sonoma 14.2.1. A few days ago I noticed the computer didn't update to the current version of Firefox when I attempted to do so after being pr… (read more)

I have a macbook pro running Sonoma 14.2.1. A few days ago I noticed the computer didn't update to the current version of Firefox when I attempted to do so after being prompted that an update was available. I went to "About Firefox" and saw the error message "Failed to check for updates". Please help. Thanks.

Asked by WILLIAM RAMIREZ 2 days ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Tab to Amazon search broken

Prior to a few days ago I could type "Ama" into the address bar and then press Tab to start search Amazon. However, it now goes to a recent history item instead (see imag… (read more)

Prior to a few days ago I could type "Ama" into the address bar and then press Tab to start search Amazon. However, it now goes to a recent history item instead (see image). How do I fix this?

Asked by LongDuck 6 days ago

Last reply by cor-el 1 day ago

Some websites not loading, sometimes

Hello, sometimes firefox seems like it is working fine, other times certain sites like youtube, duckduckgo and spotify will not load, while others will. I've gone throu… (read more)

Hello, sometimes firefox seems like it is working fine, other times certain sites like youtube, duckduckgo and spotify will not load, while others will.

I've gone through and done everything the help articles suggest, nothing happens - then a few days later everything's fine. It's gone on like this for a few months. Any help would be greatly appreciated.

thanks -alex

Asked by alexmatz0.0 2 days ago

Last reply by Adrenoreceptor 2 days ago

Firefox not remembering sign in

I recently purchased a new laptop and am now using Windows 11 instead of 10. Every time (2 months now) I sign into my online banking, I am required to do 2 step authentic… (read more)

I recently purchased a new laptop and am now using Windows 11 instead of 10. Every time (2 months now) I sign into my online banking, I am required to do 2 step authentication as I get a message from Firefox saying I am signing in from a new device. I tried signing in from Microsoft Edge and after getting the 2 step authentication the first time, it recognized the device the 2nd time. I also deleted all the cookies and cache and that did not resolve the issue either. It's apparent it's an issue with Firefox. Any suggestions? Thank you.

Asked by cwoodwilson 2 days ago

Last reply by zeroknight 2 days ago

My startup's webgl app lags in FireFox, unless I profile with screenshots on

I am a startup founder. I'm making a webgl rendering engine. I'm doing a stress test with 4 large paragraphs amounting to tens of millions of triangles on a macbook air. … (read more)

I am a startup founder. I'm making a webgl rendering engine. I'm doing a stress test with 4 large paragraphs amounting to tens of millions of triangles on a macbook air. Firefox is on the latest version.

When I run the app in chrome/safari/opera, the performance is normal. ~45fps. But in Firefox, it's very slow. My FPS counter (in a requestAnimationFrame loop) says ~45fps on all browsers. But in Firefox, even though the counter says that, the real frame rate is ~3-5fps.

When I try to profile, the problem magically goes away and we're back to ~45fps. I played around with profiler settings, and the key determinant is whether or not I'm taking screenshots. No screenshots = slow. Screenshots = fast.

In the flame graph, in slow mode (no screenshots), it seems like I get stuck in the canvasRenderer and the Renderer mostly waits for it. But in fast mode (with screenshots), the canvasRenderer keeps up and the Renderer spents most it's time in: iokit_user_client_trap

I'm not sure what to do. This is only a problem on Firefox. There's some sort of gpu/threads/something that switches when I profile with screenshots that makes it way faster. This performance hit basically ruins my app for Firefox only. Any idea what I should do?

Asked by Ben Shumaker 2 days ago

Last reply by TyDraniu 2 days ago

Firefox has been crashing pretty frequently the past few days and I can't understand the crash reports

Here are the three latest crashes report ID's bp-22fa9148-cb5c-4b8a-ac02-575990240215 bp-1ac0f4d4-e821-4ff8-ab9c-801fb0240215 bp-023f768b-7f66-4a51-862d-3934f0240224 If a… (read more)

Here are the three latest crashes report ID's bp-22fa9148-cb5c-4b8a-ac02-575990240215 bp-1ac0f4d4-e821-4ff8-ab9c-801fb0240215 bp-023f768b-7f66-4a51-862d-3934f0240224 If anyone has any experience with reading these crash reports and can help me figure out what is wrong that would be amazing!

Asked by ascot54 3 days ago

Last reply by jonzn4SUSE 2 days ago

Firefox not printing frame contents within webpage

Running Windows 10 and Firefox 102.9.0esr 64-bit. I seem to have affected the print facility so that the contents of a frame within a webpage do not print. The frame cont… (read more)

Running Windows 10 and Firefox 102.9.0esr 64-bit. I seem to have affected the print facility so that the contents of a frame within a webpage do not print. The frame contents do show on the preview screen but then disappear when the Print button is pressed and they are not printed. The rest of the webpage is printed OK. Typically this happens to the 'Sellers Description' on an Ebay item. I have upgraded to Firefox 115.7.0esr but this has not fixed the problem. The print works fine on another machine running Windows 10 and Firefox 91.6.0esr 64-bit. Is there a way to get the full print back? Regards, LRB

Asked by lyn.bennett6 1 week ago

Last reply by jonzn4SUSE 3 days ago

Firefox won't play videos

Whenever I try to play videos on Firefox, the elements don't load right and no video will begin. On Youtube, this is usually either a blank page with no video element, o… (read more)

Whenever I try to play videos on Firefox, the elements don't load right and no video will begin. On Youtube, this is usually either a blank page with no video element, or I get an error stating that the video can't be played. On Twitch, I get the streamer's default 'not streaming' message, even if they are live, and VODs don't work. I have several extensions to protect privacy and block ads, but even if they are all turned off I still have this problem. I've also tried turning my VPN off and on, and setting it to various different locations. Nothing works. I can watch videos on another browser without issue. My extensions: Facebook Container Privacy Badger Flash Block Plus SponsorBlock Bypass Paywalls Outline AdNauseum

Asked by cassidy.radtke 3 days ago

Last reply by zeroknight 3 days ago

Multiple instances of Firefox appear on task manager when only one screen is up

Recently Firefox is slower and when I have one screen up and go to task manager it shows anywhere from 8 to 40 instances of Firefox running and sometimes 98% CPU usage. … (read more)

Recently Firefox is slower and when I have one screen up and go to task manager it shows anywhere from 8 to 40 instances of Firefox running and sometimes 98% CPU usage. I have had other problems since the Microsoft January 9, 2024 update. Is this related or is this a separate Firefox issue? How to start fixing?

thanks

Ron

Asked by merrittrh 5 days ago

Last reply by zeroknight 4 days ago