Showing questions tagged: Show all questions
  • Solved

Firefox takes too long to load any page but in private mode is ok!

I have the latest version! Win 10 up to date! Suddenly mozilla became to slow when opening any site! The very first tab is loading fast enough but the 2nd or 3rd tab it m… (read more)

I have the latest version! Win 10 up to date! Suddenly mozilla became to slow when opening any site! The very first tab is loading fast enough but the 2nd or 3rd tab it makes more than 1 minute. If i close mozilla and open it again, the first tab ok the rest it's a disaster In private mode it's ok! I checked google chrome and it's also ok!

Asked by spartakooss 2 days ago

Answered by FredMcD 59 minutes ago

  • Solved

Previous session not correctly closed

Some major probs just developed & now I have a totally different theme & a new version of Firefox 56.0 installed today... See image of installed programs while I … (read more)

Some major probs just developed & now I have a totally different theme & a new version of Firefox 56.0 installed today... See image of installed programs

while I still have Firefox 95.0.2 from 12/20/2021 Firefox 54.0.01 from 8/19/2017 Firefox 61.0.01 from 7/30/2018 Over time newer versions accumulate & I've been told not to try to uninstall any of the older versions as it may crash ALL versions


it happened I think sometime after closing a normal session ... I was trying to clear out everything (junk & temp files etc.) as I normally do when using CCleaner then a message said Previous session not correctly closed a message said Firefox is still running do you want to force it to close" I said yes...then it said "its taking a long time to close... do you want to force it to close? I said yes... this happens occasionally & with EDGE as well...but usually there's no problems afterwards

btw: I'm using [Windows 8.1] & after several attempts at restarting Firefox...with different 'fixes' including using safemode... I did a computer restart ... & I did a regular profile backup last time 12/16/21 so as a last resort it may help...but I'm afraid to try to mess with it

anyway...then I was trying to look up solutions & for those of us who are not tech savvy..there's too much info & too may options & links & they lead to new articles like using about:config & browser.sessionstore.resume_from_crash & restoring sessions etc which just gets confusing I copied raw data to clipboard (which is a million pages) & then copied text to clipboard (not as bad...but it may help someone to help me....

hopefully someone can straighten this out for me... I'm worn out trying to figure it out myself thanks

Asked by firefoxylady 2 weeks ago

Answered by FredMcD 2 weeks ago

  • Solved

Firefox crashes mac?

Hi, for the past week whenever I open Firefox (FF) it works normally for about two minutes, then slows, then causes my entire mac to slow and freeze. If I don't force qui… (read more)

Hi, for the past week whenever I open Firefox (FF) it works normally for about two minutes, then slows, then causes my entire mac to slow and freeze. If I don't force quit FF quickly, my mac crashes. Once I force quit FF everything is fine. I've been using Chrome for the past week or so hoping FF would fix itself with an update but no go.

Anyone else having this issues?

Asked by houseofderron 1 day ago

Answered by FredMcD 1 day ago

  • Solved

Firefox no longer loads pages or opens settings

When using Firefox I noticed that some pages weren't loading. I found it weird how no matter how I tried I couldn't get them to load. The already loaded pages were videos… (read more)

When using Firefox I noticed that some pages weren't loading. I found it weird how no matter how I tried I couldn't get them to load. The already loaded pages were videos which were loading fine. Now nothing loads anymore.

I tried to go into settings or the help menu but those weren't loading. Now I am staring at a blank window with nothing but a search bar that doesn't work.

In the middle of this it came up with an error VIS something? It said that I had a missing file and said that reinstalling Firefox was the way to go. I've reinstalled Firefox already but it's done nothing but remove the error message and I still can't do anything.

Asked by vladimir.vladimirov.minkov 22 hours ago

Answered by TyDraniu 22 hours ago

  • Locked

Why can't I load GSN Games on Firefox. I keep getting this unable to load your Lobby message?

Yes, Hello. I like to play GSN Games on Firefox, but I keep getting this Unable to Load your Lobby message, I am sending you a screenshot of this problem when I found out… (read more)

Yes, Hello. I like to play GSN Games on Firefox, but I keep getting this Unable to Load your Lobby message, I am sending you a screenshot of this problem when I found out where I put it. Malcolm.

duplicate. https://support.mozilla.org/en-US/questions/1364895

Asked by mhuscrof 1 day ago

  • Solved

Firefox simply isn't doing anything.

Firefox (desktop version 96.0.1 64-bit) just updated itself on my laptop. Now, it will not load any pages. I'm sending this message using Chrome. Please help. … (read more)

Firefox (desktop version 96.0.1 64-bit) just updated itself on my laptop. Now, it will not load any pages. I'm sending this message using Chrome.

Please help.

Asked by tympanicttu 1 day ago

Answered by FredMcD 1 day ago

  • Solved

BBC website believes I'm outside the UK

The BBC website believes I am in another country, other than the UK. It currently redirects from bbc.co.uk to bbc.com, with some content no longer being available. I hav… (read more)

The BBC website believes I am in another country, other than the UK. It currently redirects from bbc.co.uk to bbc.com, with some content no longer being available.

I have checked my IP, and it is currently a UK-based IP address. I do not have any active VPN profiles.

I have refreshed Firefox, deleted profiles, and redownloded but still the issue presists.

This problem is not reflective on any other browsers on the same machine.

Grateful for your help.

This is the BBC's advice, which I have followed - https://www.bbc.co.uk/contact/questions/behind-the-scenes/website-domain-change

Asked by james_UK47 3 days ago

Answered by james_UK47 1 day ago

  • Solved

Addons automatically re-enable themselves

I want to disable some addons to debug a problem with opening Slack in Firefox (works in private mode, doesn't work with my profile). I have four addons installed, and wh… (read more)

I want to disable some addons to debug a problem with opening Slack in Firefox (works in private mode, doesn't work with my profile). I have four addons installed, and when I disable any of them, it will automatically be re-enabled after some seconds. How can I stop that?

Asked by jan.heidbrink 2 days ago

Answered by jonzn4SUSE 2 days ago

  • Solved

APPCRASH in event log even when Firefox ist not running/started. Why is Firefox executed there?

First: Firefox works for me without any problems when using it. Now to my problem and my question: Recently I looked through my event log and noticed that in the applicat… (read more)

First: Firefox works for me without any problems when using it. Now to my problem and my question: Recently I looked through my event log and noticed that in the application log two app crashes of Firefox are logged again and again (mostly every 3 to 4 hours, sometimes even shorter). My problem now is that these logs also come from times where Firefox is not running. I am not primarily concerned with what is causing this, Firefox is working fine as written, but why Firefox is running there. Is this an automatic update search? My update settings are as follows: "Check for updates, but ask before installing", "Use a background service to install updates" is disabled. Also, it shows an incorrect version "95.0.2.8022" even though I already have "96.0.1" installed. I hope someone can answer my question and thanks in advance.

In addition the first eventlog message of those two: Fehlerbucket , Typ 0 Ereignisname: APPCRASH Antwort: Nicht verfügbar CAB-Datei-ID: 0

Problemsignatur: P1: firefox.exe P2: 95.0.2.8022 P3: 61be560a P4: StackHash_393e P5: 0.0.0.0 P6: 00000000 P7: c0000005 P8: PCH_50_FROM_unknown+0x0000000000000000 P9: P10:

Asked by mozilla307 3 days ago

Answered by mozilla307 3 days ago

  • Solved

Incomplete "Clean Reinstall"

FireFox has been shutting down and or losing tabs for some time. After going thru "Trouble Shoot & Diagnose Problems" as well as operating in Safe Mode (which also h… (read more)

FireFox has been shutting down and or losing tabs for some time. After going thru "Trouble Shoot & Diagnose Problems" as well as operating in Safe Mode (which also had failures), tried to do "Clean Reinstall" per https://support.mozilla.org/en-US/questions/1075976 after renaming Program Files and uninstalling Firebox. Article indicated that settings, preferences and bookmarks would be retained. I GOT A BLANK VERSION OF FIREFOX...no tabs, no frequent visited, etc. How do I get these back?

Asked by WhiteBimmer 5 days ago

Answered by WhiteBimmer 4 days ago

  • Solved

Full screen goes darker after about 5 seconds

Hope someone can help. When I use full screen for some websites, it darkens after about 2 - 5 seconds and my cursor also becomes harder to move. This only started to ha… (read more)

Hope someone can help.

When I use full screen for some websites, it darkens after about 2 - 5 seconds and my cursor also becomes harder to move. This only started to happen recently.

It is not my computer settings, I've tested this in Safari and it works normally. This makes videos unwatchable. It is like a dark screen suddenly appears over the video and only comes off if i move the cursor. It happens with netflix and prime but not youtube, udemy.

Asked by mhurtault 1 month ago

Answered by FredMcD 4 days ago

  • Solved

Firefox saving to /run/user/1000/docs

This morning there was an Ubuntu software update and afterwards Firefox wouldn't work, it just opened and hung without ever connecting to a website. So I uninstalled, pur… (read more)

This morning there was an Ubuntu software update and afterwards Firefox wouldn't work, it just opened and hung without ever connecting to a website. So I uninstalled, purged and reinstalled from Ubuntu Software and everything seemed ok. However, whenever I now try to save something, for instance images, the save to directory will default to /run/user/1000/docs even though I have my downloads folder selected in settings. I can change to the directory I want to save to and it will save there, but when I next save something it will again want to go to the /run/user/1000/docs folder. Further, I find that a copy of anything I save has also been saved into that folder, creating a new sub-directory to do so. I tried clear data in settings but that didn't delete those files and they are protected in file manager so I can't delete them myself. This will fill my hard drive pretty quickly as well as being really annoying having to change the save directory every time. What can I do to rectify this? I've now got version 96.0 (64 bit) installed.

Asked by paulhurford 6 days ago

Answered by jonzn4SUSE 5 days ago

  • Solved

Secure Connection Failed on Firefox 98 (SEC_ERROR_LIBRARY_FAILURE)

Greetings. I can't open most sites I usually visit (even google.com) via my Firefox 98.0a1. This happens since today. All error codes are SEC_ERROR_LIBRARY_FAILURE. Tried… (read more)

Greetings. I can't open most sites I usually visit (even google.com) via my Firefox 98.0a1. This happens since today. All error codes are SEC_ERROR_LIBRARY_FAILURE.

Tried to:

  • Disable DNS-over-HTTPS.
  • Disable HTTP/3.
  • Disable proxy (never had it enabled anyway).
  • Disable sending info to Firefox developers.
  • Change settings of DNS-over-HTTPS.
  • Restart the browser (after each action).

Nothing helps me... But I still can visit some websites, but most common resources are not working for me. Please help me because I can't use Microsoft Edge without getting mentally ill. :/

Asked by Николай 5 days ago

Answered by Николай 5 days ago

  • Solved

Secure Connection Failed

All of a sudden I have started getting "Secure Connection Failed" (see attached) on way too many websites. I have not changed ant settings or software on my computer. Ple… (read more)

All of a sudden I have started getting "Secure Connection Failed" (see attached) on way too many websites. I have not changed ant settings or software on my computer. Please tell me this is something Firefox knows about and is fixing.

Asked by trainerjk 6 days ago

Answered by cor-el 6 days ago