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FireFox crashes even with clean install

Hi all, My FireFox suddently didn't work since last night. I tried clean install and everything (deleting folders in program files/ program files x86/clear profiles/regi… (read more)

Hi all,

My FireFox suddently didn't work since last night. I tried clean install and everything (deleting folders in program files/ program files x86/clear profiles/registry). Nothing worked. It gives "crash report" even during clean installation. Please help. Below are the details:

AvailablePageFile: 10999209984 AvailablePhysicalMemory: 3578597376 AvailableVirtualMemory: 138531592568832 BreakpadReserveAddress: 3175895007232 BreakpadReserveSize: 83886080 BuildID: 20210504152106 CPUMicrocodeVersion: 0xb4 CrashTime: 1620743598 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1620742654 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Windows":["kernel32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 943 StartupCrash: 1 StartupTime: 1620743598 SystemMemoryUsePercentage: 57 ThreadIdNameMapping: 16696:"IPC I/O Parent",18832:"Link Monitor #1",14548:"Timer",9540:"Socket Thread",8272:"Permission",17288:"BackgroundThreadPool #1",15792:"JS Watchdog",1216:"JS Helper",16264:"JS Helper",11752:"JS Helper",14284:"JS Helper",14856:"BGReadURLs",18232:"Cache2 I/O",6584:"Cookie", Throttleable: 1 TotalPageFile: 16283537408 TotalPhysicalMemory: 8498909184 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 2.96851 Vendor: Mozilla Version: 88.0.1

This report also contains technical information about the state of the application when it crashed.

Asked by oppi.catti 14 hours ago

Last reply by FredMcD 1 hour ago

Windows speech recogntition laggs firefox

Sorry am not the best at english. whenever i use windows speech recognition firefox becomes unresponsive/laggs, where clicking on it doesnt do anything videos eventually… (read more)

Sorry am not the best at english.

whenever i use windows speech recognition firefox becomes unresponsive/laggs, where clicking on it doesnt do anything videos eventually stop playing/lagg, i can't even switch tabs or start typing a url/search,i need to turn off windows speech recognition for it to start working normally again after a while, sometimes it takes several minutes.

Asked by Rexey 1 hour ago

  • Solved

Issues viewing local .DOCX

I got an email with a .docx attachment, and when clicked attachment I can view in FF. Downloaded, and clicking file and open in FF ends in endless loop asking to open, if… (read more)

I got an email with a .docx attachment, and when clicked attachment I can view in FF.

Downloaded, and clicking file and open in FF ends in endless loop asking to open, if FF selected. Seems like mime type not being detected and processed from FF directly but does from webmail.

Same action with a PDF, image files works great.

Asked by mikwei 7 hours ago

Answered by mikwei 3 hours ago

Firefox not shutting down correctly

I'm sure many will recall this symptom, from years past, that occasionally re-emerges You close Firefox, and want to relaunch, but nothing happens. There is no accompan… (read more)

I'm sure many will recall this symptom, from years past, that occasionally re-emerges

You close Firefox, and want to relaunch, but nothing happens. There is no accompanying message announcing that "Firefox is already running, but not responding". You must "end task" in the Task Manager.

Also, why are there so many instances of Firefox running in the Task Manager. Is that related to the problem?

This has been happening for a while now, before 88.01. Is there a fix? ________________________________________ Firefox 88.01, Windows 20h2

Asked by noel_envode 5 hours ago

Last reply by FredMcD 5 hours ago

Link in email (Thunderbird) won't open in Firefox

Hello. I am using Ubuntu 21.04 and after the upgrade I got different issues with Mozilla products. FF is: 88.0 64-bit TB is: 78.8.1 (64-Bit) One is: "Firefox is already r… (read more)

Hello.

I am using Ubuntu 21.04 and after the upgrade I got different issues with Mozilla products. FF is: 88.0 64-bit TB is: 78.8.1 (64-Bit)

One is: "Firefox is already running, but is not responding. To use Firefox, you must first close the existing Firefox process, restart your device, or use a different profile." appears if I click on links in emails. It doesn't matter if they're linked to youtube, are an online version of the email etc. Always the same message.

I tried to assign Firefox as a standard browser and changed to another one, started the system again, ran Thunderbird and Firefox and it still happened. I tried changing something in the config editor, doesn't help at all. I checked for files / attachments and what should happen with http/https. There's no entry, which is fine according to mozilla help. The settings are the same as before the upgrade. I don't understand why it doesn't work anymore.

And second problem is: When clicking a email link in Firefox it doesn't open in Thunderbird. Error message is: "Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird process, restart your device, or use a different profile."

It also doesn't work if I have run FF and TB in safe mode at the same time or in other constellations (FF in safe mode, TB not and vice versa)

Any other ideas?

Asked by antishape 1 day ago

Last reply by antishape 5 hours ago

  • Solved

Continual scrolling

Firefox is acting as if it is receiving the "scroll up' signal from the mouse wheel continually - even when the mouse is turned off, and not inside actual web pages. I ca… (read more)

Firefox is acting as if it is receiving the "scroll up' signal from the mouse wheel continually - even when the mouse is turned off, and not inside actual web pages. I can scroll up and down inside the page normally. However, if I mouse over the tabs, they continually scroll: if I hold down ctrl, it zooms without any other input: I can't use my search bar, because it acts like I'm scrolling and closes the 'do your search' bit. I have run Firefox in troubleshooting mode, same result. I have refreshed Firefox, no change. I have verified the mouse drivers. I've poked at the options. I am out of ideas! Windows 7, version 88.01 (64bit)

Asked by khandoug 12 hours ago

Answered by cor-el 10 hours ago

  • Solved

Firefox not loading some internet pages

Firefox is having trouble loading certain pages, including with Facebook messenger but also a bunch of other sites. It'll just stop loading despite that the address is st… (read more)

Firefox is having trouble loading certain pages, including with Facebook messenger but also a bunch of other sites. It'll just stop loading despite that the address is still in the toolbar and the screen is still white. If I refresh a few times, maybe go to a different part of the same website and navigate from there, I do always manage to get there, but not sure what the problem is. This problem is new this week, and I think came from either switching internet providers earlier this week or trying out "Hopin" the next day, a video conferencing platform that my computer/internet totally couldn't handle. (I didn't notice the problems before trying Hopin but perhaps I didn't notice that first day.)

I have cleared my cache and cookies, and have also tried (following the advice of another answer on the same issue) renaming the Firefox program folder and installing Firefox again. I'm on Windows 10, 64-bit HP laptop. My extensions are uBlock Origin, Privacy Badger, Malwarebytes, Honey, Facebook Container, and Colour -- but all of these I had long before this issue started.

Asked by FrancesKoz 4 days ago

Answered by FredMcD 2 days ago

MOZILLA_PKIX_ERROR_INVALID_INTEGER_ENCODING error after new server cert installed (self signed).

After installed some expired certs on a server in house, I try and bring up a management page that worked fine prior. The error is: The server presented a certificate tha… (read more)

After installed some expired certs on a server in house, I try and bring up a management page that worked fine prior. The error is: The server presented a certificate that contains an invalid encoding of an integer. Common causes include negative serial numbers, negative RSA moduli, and encodings that are longer than necessary.

Error code: MOZILLA_PKIX_ERROR_INVALID_INTEGER_ENCODING

How can this be worked around, a setting of some sort maybe?

Thanks for any input

Asked by sbhesser 1 month ago

Last reply by sbhesser 12 hours ago

virtual keybord

i use a lenovo thinkpad and when i'm in the tablet mode, if i open firefox, the virtual keyborad appears one second and then disappears? it's only with firefox, the virtu… (read more)

i use a lenovo thinkpad and when i'm in the tablet mode, if i open firefox, the virtual keyborad appears one second and then disappears? it's only with firefox, the virtual keybord works on chrome and edge? thanks

Asked by olivier.bielecki 16 hours ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 15 hours ago

Problem with video player.

I use Firefox on both Windows 10 and Ubuntu OS. However, when I use Firefox on Ubuntu and try to play a video from google drive I can hear the audio (sometimes) while the… (read more)

I use Firefox on both Windows 10 and Ubuntu OS. However, when I use Firefox on Ubuntu and try to play a video from google drive I can hear the audio (sometimes) while the screen remains black. What will be the solution?

Asked by Ahsan 17 hours ago

strange user interface appearance if I have set Firefox to remember my tabs

I have Firefox installed on an XUbuntu 20.04.2 LTS machine. preferences to "restore previous session" on startup. Intermittently, when I launch the browser, one of my wi… (read more)

I have Firefox installed on an XUbuntu 20.04.2 LTS machine. preferences to "restore previous session" on startup. Intermittently, when I launch the browser, one of my windows has a very strange appearance (please note the general look of the window in the attached screenshot and ignore the "page cannot be displayed" message, as the screenshot was taken when I was not connected to the Internet.)

I have already tried reseting Firefox and that does not make the problem go away permanently; it always comes back eventually. (Note: I cleared cache before, and cookies after, taking the screenshot but before opening this support request. So the "troubleshooting information" attached reflects how it is after cookies are cleared.)

Asked by 4232jl 22 hours ago

Firefox constantly crashing on specific web pages

Firefox crashes whenever I go onto a certain web page such as a few parts of the discord website and some YouTube videos. I have tried nearly everything I can find which … (read more)

Firefox crashes whenever I go onto a certain web page such as a few parts of the discord website and some YouTube videos. I have tried nearly everything I can find which is somewhat similar to the issue I am having. I tried disabling WebGL, tweaking security.sandbox.content.level, reinstalling, checking my add-ons, and rebooting my macbook (macOS 10.13.6). The same thing happens on safari, but not chrome.

The crash reason stated is: EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Here are the crash reports: bp-e8779820-e621-4739-a43e-e392a0210505 bp-29a6f662-0f4c-44d4-afbd-5e5900210505 bp-9ce6f8a8-6ddf-4771-824e-f94280210505

Asked by gavin 6 days ago

Last reply by Cypherdude 1 day ago

Issues loading webpage: have to reload to load page.

Hello, I have searched the internet for a solution to this, basically what is happening is I'll go about browsing, as you would. then I click on a link, maybe type in the… (read more)

Hello, I have searched the internet for a solution to this, basically what is happening is I'll go about browsing, as you would. then I click on a link, maybe type in the website and it says "Hmm. We’re having trouble finding that site. We can’t connect to the server at (website) If that address is correct, here are three other things you can try: Try again later. Check your network connection. If you are connected but behind a firewall, check that Firefox has permission to access the Web." I did notice it's quite random, most websites work but every 1 in 10 I'd say I get this error, then I refresh the page and it loads.

I've changed my DNS, Removed my firewall, and reset my firefox and none of that worked, please help.

youtube video of it in action:https://www.youtube.com/watch?v=ioKKYKnrniQ

basically it just doesn't load then loads when I refresh it.

Asked by Cypher 1 day ago

Last reply by FredMcD 1 day ago

Firefox Nightly not starting up after update

Hi. So I have installed Firefox Nightly on my Windows laptop. The browser refuses to start up after restarting post update. I have already tried uninstalling and reinstal… (read more)

Hi. So I have installed Firefox Nightly on my Windows laptop. The browser refuses to start up after restarting post update. I have already tried uninstalling and reinstalling the browser and even using a whole new profile to eliminate the obvious causes. The behaviour is not predictable. Sometimes it occurs after the first update post installation and sometimes later after 3-4 update cycles but it does happen for certain. If it is of importance, my laptop is locked down by my company's IT admin to prevent software installations. So when I have to install Nightly using the msi, he puts in his password. I am just wondering if that is what is messing with the Mozilla Maintenance Service trying to update the Nightly installation.

Asked by sks3286 1 day ago

Last reply by Archit 1 day ago

Color block issues

Hi, I have a problem with random "color blocks" appearing on the screen when using the Windows browser. They never happen with any other program on the computer so it is … (read more)

Hi,

I have a problem with random "color blocks" appearing on the screen when using the Windows browser. They never happen with any other program on the computer so it is only an issue with the browser. These color blocks usually disappear when I roll the mouse arrow over the discolored block or reload the page. I have attached an image with an example, you can see the discolored black block when it is supposed to be all grey. I have tried both refreshing and reinstalling the software. The software has worked on this computer before. Any help would be appreciated.

Kind regards, Magnus

Asked by magnus.lo 1 day ago

Cannot open Firefox because "Firefox Profile Missing or Unavailable." But I did find it in my Library. Using MacBook Pro, High Sierra

Suddenly! Cannot open Firefox because of the error message: "Firefox profile missing or unavailable." I found the profile in my Library. Looked for internet advertised "… (read more)

Suddenly! Cannot open Firefox because of the error message: "Firefox profile missing or unavailable."

I found the profile in my Library.

Looked for internet advertised "Firefox profile manager," but could not find it. Only one I could find was obsolete.

Thank you.

Asked by mobiusor 1 day ago

Last reply by FredMcD 1 day ago

Firefox not working upon opening

Hello, I having been experiencing this problem for sometime now. I open Firefox application and type-in the desired website: there is no feedback, no loading sign, no err… (read more)

Hello,

I having been experiencing this problem for sometime now. I open Firefox application and type-in the desired website: there is no feedback, no loading sign, no error report whatsoever. The attached image shows the exact problem. Please help!

Thank you.

Asked by rksbuy 1 day ago

Last reply by FredMcD 1 day ago