Showing questions tagged: Show all questions
  • Archived

Daily Crash Reports Continued...

Did Firefox Support Forum go back to its previous version within the last few hours, or did it just happen to me? This can be deleted once I get an answer, but I'm askin… (read more)

Did Firefox Support Forum go back to its previous version within the last few hours, or did it just happen to me? This can be deleted once I get an answer, but I'm asking, because I had a long-running thread on the other forum and need to know if I need to repost my problem I was working on. For instance, this was my most recent crash:

bp-912166d8-b038-40e3-8f8a-9b8860170419

Asked by FireFoxFan1 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Need to talk to a tech person

I have gone around and around on this site trying to fix the fact that everything hangs up constantly. It's been one day and it's so far been a miserable experience. Wh… (read more)

I have gone around and around on this site trying to fix the fact that everything hangs up constantly. It's been one day and it's so far been a miserable experience. Why can't you speak with anyone. Not all of us are that tech savvy it's horrible.

Asked by sakuragifts 3 years ago

Last reply by James 3 years ago

  • Archived

can't select multiple lines with ctrl shift arrow down

On firefox ctrl+shift+arrow down/up don't work as they supposed to. ctr+shif+arrow down selects only one line and stops, while up doesn't work at all. ctrl+shift arrow le… (read more)

On firefox ctrl+shift+arrow down/up don't work as they supposed to. ctr+shif+arrow down selects only one line and stops, while up doesn't work at all. ctrl+shift arrow left/right work properly and I can keep selecting word by word. I tried after I disabled all add-ons in case they might have caused this, but they didn't work anyway and this drives me crazy. I couldn't find an answer for this anywhere. Please help.

Asked by tavtati 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

MOZGLUE.DLL - Why missing on desktop only?

I do not use this desktop for internet access. But when I try to open files that were created on the net some time ago, i get the Missing MOZGLUE.DLL error message. Do so… (read more)

I do not use this desktop for internet access. But when I try to open files that were created on the net some time ago, i get the Missing MOZGLUE.DLL error message. Do some versions of Firefox not contain this file? How is the problem corrected?

Asked by frankhellenthal 3 years ago

Last reply by jscher2000 3 years ago

  • Solved
  • Archived

I updated my website with reg.com and firefox is showing old information, why?

I edited my website 4-18-17. I published the change but, when I pulled it up on Firefox the pages were the old pages, When I pulled it up on google chrome. It showed t… (read more)

I edited my website 4-18-17. I published the change but, when I pulled it up on Firefox the pages were the old pages, When I pulled it up on google chrome. It showed the edited dates and numbers. Thank you for your help. Jerry

Asked by jnatale 3 years ago

Answered by jscher2000 3 years ago

  • Solved
  • Archived

can't open websites other browsers can, tried all the fixes I could find, only solution is to uninstall my Symantec 14.0.2349.

I have 10 brand new Dell Inspiron computers running Windows 10 Home. Installed Symantec Endpoint Protection 14.0.2349, Firefox 52 and now 53. Firefox won't open any web… (read more)

I have 10 brand new Dell Inspiron computers running Windows 10 Home. Installed Symantec Endpoint Protection 14.0.2349, Firefox 52 and now 53. Firefox won't open any websites and appears to be locked up while Chrome and Edge work fine. The only way I can get Firefox to work is to uninstall the SEP 14. Obviously not a good solution for my company.

I've tried every solution I could find, proxy settings, firewall settings, disabled IPv6, deleted and added Firefox to the list of allowed websites. about:crash gives me a blank screen.

Have any thoughts or other solutions?

Mark Harrison Network Manager Patterson-Schwartz & Associates


edited email from public and search/spam bots as nobody here does support by email.

Asked by markh2827 3 years ago

Answered by jscher2000 3 years ago

  • Archived

Websites taking much longer to load and videos buffer when they shouldn't

I match the speed of loading one page on Firefox and the same page on another browser and it takes nearly 3 times the time to load. Also videos buffer more often and also… (read more)

I match the speed of loading one page on Firefox and the same page on another browser and it takes nearly 3 times the time to load. Also videos buffer more often and also play in SD when i have download speeds to play 4k if it was available

Asked by DeviantWolf 3 years ago

Last reply by DeviantWolf 3 years ago

  • Archived

When on a website and they ask you to upload a picture, how can I direct the website to Photoshop?

I occasionally use Easyprints to put a photograph on a canvas or other media. On the website, the instructions to upload a picture brings me to the generic picture file f… (read more)

I occasionally use Easyprints to put a photograph on a canvas or other media. On the website, the instructions to upload a picture brings me to the generic picture file featured in windows. It is extremely difficult to find a particular picture here. I use Photoshop Elements Organizer to store my photos in an easier manner of locating any particular picture. How do I change the path the website uses to upload a picture?

Asked by dosperros 3 years ago

Last reply by jscher2000 3 years ago

  • Solved
  • Archived

I have Windows 10 and use Bing as my search engine. I have to change Bing preferences (ie search suggestions) for each session. How can I make them stay?

I've been told this is a browser issue. I have looked at all preference possibilities in Bing and Firefox and not found the place to make my search engine preferences -- … (read more)

I've been told this is a browser issue. I have looked at all preference possibilities in Bing and Firefox and not found the place to make my search engine preferences -- such as no search suggestions popping up, not filtering results, identifying my location to refine results, etc. -- stay after I leave Firefox or shut off my computer. When I go on line again, everything has reverted to the Bing default.

Asked by jchris 3 years ago

Answered by jscher2000 3 years ago

  • Solved
  • Archived

Firefox 52.0.2 on Mac is not playing any embedded you tube or vimeo video.

Using a Macpro running 10.9.5 and Firefox 52.0.2. When I am on a site with an embedded vimeo or you tube video, the videos will not load and play. If I click run, I jus… (read more)

Using a Macpro running 10.9.5 and Firefox 52.0.2. When I am on a site with an embedded vimeo or you tube video, the videos will not load and play. If I click run, I just get the constant loading circle. If I click along the bottom line, I can see stills of the frames of the videos. But the video itself does not run either audio or video. I have tried it with adlock turned off and on--no difference. I tried going direct to the Vimeo website and logged in, but it would not run. And now it seems that I suddenly cannot run you tube videos at all, even at the You tube website. What's wrong with Firefox? Do I need a whole bunch of plugins? What works for Mac?

Asked by lotfegirl6y 3 years ago

Answered by guigs 3 years ago

  • Archived

Emails print tiny

When printing emails from hotmail font size is tiny. This just happened last week. Doesn't happen with Chrome or Edge or IE. Tried changing settings in hotmail and fir… (read more)

When printing emails from hotmail font size is tiny. This just happened last week. Doesn't happen with Chrome or Edge or IE. Tried changing settings in hotmail and firefox.. Tried the "-1" setting, didn't work (was already set to -1). Print outs from hotmail emails were fine til last week in Firefox. Very frustrating for a business that needs this function.

Please let me know if there's a fix I can do or a fix coming soon from Mozilla.

Thank you,

Herman

Asked by Lannoye 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Firefox video lags when in fullscreen since Windows 10 Creator's Update

After updating Windows 10 Pro x64 to the Creator's Update any video, when put to fullscreen, starts to lag. I've tried Firefox portable and the problem still persists. I … (read more)

After updating Windows 10 Pro x64 to the Creator's Update any video, when put to fullscreen, starts to lag. I've tried Firefox portable and the problem still persists. I have Chrome as well, but the problem does not occur. I've tried reinstallation and both 32 and 64 bit versions, but no luck.

Any help is appreciated!

Thanks!

Asked by UndergroundFox 3 years ago

Last reply by UndergroundFox 3 years ago

  • Solved
  • Archived

I accidentally deleted the Mozilla icon shortcut on my desktop from the computer. How can I get it back?

I accidentally moved the Mozilla icon shortcut into the recycle bin and deleted it. I want to be able to access it on my desktop again. Is there a way to do this? … (read more)

I accidentally moved the Mozilla icon shortcut into the recycle bin and deleted it. I want to be able to access it on my desktop again. Is there a way to do this?

Asked by susanjock 3 years ago

Answered by jscher2000 3 years ago

  • Solved
  • Archived

I need to use Medtronic Care Link. How can I do this?

Please help. I have a Medtronic insulin pump and was advised to sign into the Care Link program. I understand that Mozilla is not allowing this program since March 2017… (read more)

Please help. I have a Medtronic insulin pump and was advised to sign into the Care Link program. I understand that Mozilla is not allowing this program since March 2017, What can I do to use the program?

Asked by diamondkroll 3 years ago

Answered by jscher2000 3 years ago

  • Solved
  • Archived

When I click on tab or next page wrong start page runs.

The initial opening of of Firefox goes to the proper home page. When I go to the next tab it goes to an address and page that is not the same as the one I have built. It … (read more)

The initial opening of of Firefox goes to the proper home page. When I go to the next tab it goes to an address and page that is not the same as the one I have built. It goes to a Package Tracking page. Probably phishing.

How do I solve this problem.

Asked by rory1440 3 years ago

Answered by jscher2000 3 years ago

  • Archived

corrupting browser profile digital signature

Since FF version 50 was released, I have been experiencing periodic corrupted profile notices from the AVG security suite for downloads via the browser. This has occurre… (read more)

Since FF version 50 was released, I have been experiencing periodic corrupted profile notices from the AVG security suite for downloads via the browser. This has occurred for all downloads since December 2016 from various software vendors eg, Corel, AVG and Adobe, supplying their code via compressed exe files. Downloads from those sites using specialist stub installers did not have this issue. I attach a screen shot of that latest notice regarding an Adobe flashplayer update yesterday

One of the notices was about an AVG download. so, I've referred that AVG notice to AVG and they confirmed that there was no corruption in the related file, and there's been no evidence of any mal-operation for the other items affected over the last 4 months. So it seems clear that the profile stored in the FF browser folder (see image) is the one which has the broken signature.

In January when this issue was really noticeable, I found a discussion regarding a changed method of computing the digital signature in FF version 51 - coinciding with these events. Unfortunately, that discussion thread has been removed or otherwise lost in the changes to the website, because I cannot find it now.

Looking for that discussion page, I've just noticed that there is a 64bit version of FF available. And (since I ran 32bit FF for years before upgrading to a 64bit motherboard, and after the upgrade just restored the various files from backup), the code differences arising from running a 32bit version of FF (now 52.0.2) on a 64bit cpu might be the cause of this.

So, before I lodge an issue regarding this tell me how I upgrade the 32bit version of FF to a 64bit version without a complete re-installation and all the pain re user interfaces that entails

Davidk03

Asked by Davik03 3 years ago

Last reply by Davik03 3 years ago

  • Archived

can't exit the Private browser set up

Some time back I think there was an upgrade or change of some sort to the private browsing area. I tried to do the change but I cannot finish it. I can back out no proble… (read more)

Some time back I think there was an upgrade or change of some sort to the private browsing area. I tried to do the change but I cannot finish it. I can back out no problem and I am online etc, no problem. Just can't get the private browsing running.

Asked by BillHiSpeed 3 years ago

Last reply by jscher2000 3 years ago