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Cannot launch FF versions 43+ because "mozglue.dll is missing" - when it's not

I have been happy with FF v43 until I decided to update to v50. It installed but would not launch, saying "mozglue.dll" was missing. I found on Google that some other us… (read more)

I have been happy with FF v43 until I decided to update to v50. It installed but would not launch, saying "mozglue.dll" was missing. I found on Google that some other users had the same problem, with some advice that AVG might be the problem. I found the mozglue.dll was in fact in Program Files - and repeated uninstalls and reinstalls of FF v50 with AVG also uninstalled made no difference. I (mistakenly) found that reusing my original install file of v43 then produced the same result - until I discovered that FF was updating my v43 to v47 within seconds of launching. I finally beat FF automatic updating to get to the Option "do not update," so I have a working, albeit old version of Firefox. Any advice would be welcome - while I fiddle with various workarounds of annoying warnings about my FF being out of date and its knock-on affect on add-ons etc. PS: I am very happily (and stubbornly) Windows XP Professional 64-bit sp2, but I suggest it's not my operating system at fault because other sufferers use a variety of OS. Thanks, Kevin in the UK

Asked by Kev9b 3 years ago

Answered by FredMcD 3 years ago

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Update Sucks! Google services no longer work need to use another browser

Ok Firefox is officially broke! Been running build 28 forever because it was stable, now had to update to use paypal functionality and it seems like more issues have aris… (read more)

Ok Firefox is officially broke! Been running build 28 forever because it was stable, now had to update to use paypal functionality and it seems like more issues have arisen than solved. All google services no longer work, I get certification warnings on almost every site now, including Google. I can't just access my gmail account by clicking on it from Google search page (my home page) anymore. The google services tab(app) no longer works, to use google maps I have to enter the site in my address bar, and Maps no longer works in search mode, it just sits there no results at all. Did Google Chrome pay you guys so that this would screw up and drive everyone over to them?

Asked by rippula 3 years ago

Answered by jscher2000 3 years ago

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Firefox crashes

Firefox will not run in safe mode or at all. It always crashes on startup. Only options are to restart or quit. Removed and installed newest version, also removed the… (read more)

Firefox will not run in safe mode or at all. It always crashes on startup. Only options are to restart or quit. Removed and installed newest version, also removed the Mozilla folder for a clean install.

I have a crash id of: "Crash ID: bp-ca5fccb4-05b3-4121-9269-a85f42160913"

Asked by screamn7 3 years ago

Answered by philipp 3 years ago

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Firefox crashes upon startup

My browser used to work fine but it now always crashes on startup. It has crashed when I try to go into safe mode. I have uninstalled Firefox and have done a clean rein… (read more)

My browser used to work fine but it now always crashes on startup. It has crashed when I try to go into safe mode. I have uninstalled Firefox and have done a clean reinstall but it has not fixed the problem. I uninstalled Firefox, removed the remaining files in the Program Files and Documents and Settings\username\Application Data folders to ensure a completely clean reinstall, reinstalled Firefox and I still crash. I think that the problem may lie in my operating system.

I am one of the few that still uses Windows XP Media Center, Service Pack III. I use a Compaq Presario computer with an AMD Athlon 64 Processor 3700+, 2.19 GHz. I submitted a report and this is the report: Crash ID: bp-d1fac27a-df30-494c-a889-9acd22160913

Asked by StevenMartin 3 years ago

Answered by StevenMartin 3 years ago

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Firefox crashes on startup

This morning Firefox starting crashing all the when starting up. What is really bad about this is that the popup about troubleshooting and safe mode screen does not stay … (read more)

This morning Firefox starting crashing all the when starting up. What is really bad about this is that the popup about troubleshooting and safe mode screen does not stay up when crash report comes up. For this I have tried to start in safe mode and it crashes as well. Proceeded to download and install latest version, same results. Uninstalled firefox and did a clean install and it is still crashing, even in safe mode. I have read through the previous questions on this and nothing there has worked.

Have restarted my computer a number of times, but have not down a shut down and start.

No new extensions or plug ins have been added. The last Norton update was 1 week ago.

Crash ID: bp-edab8628-ea22-44f0-bdb7-f1b0d2160913

any help resolving this is greatly appreciated.

Asked by JimW57 3 years ago

Answered by philipp 3 years ago

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Firefox crashes

This is driving me up the wall. I've tried to use safe mode and it still crashed, and honestly I'm not sure what to do. I've never had this issue before, nor really any i… (read more)

This is driving me up the wall. I've tried to use safe mode and it still crashed, and honestly I'm not sure what to do. I've never had this issue before, nor really any issues with Firefox in the years that I've been using it.

Here's the latest crash report: https://crash-stats.mozilla.com/report/index/f9aca1d5-64ba-4647-8722-189272160822

there's about 12 more with the same reason for crashing.

Asked by Thomaserail 3 years ago

Answered by jscher2000 3 years ago

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previous session problems

So 2 days ago, I had to update my windows 10 which meant having to close down firefox. But when I restarted and had to open firefox again, it crashed a few times and I lo… (read more)

So 2 days ago, I had to update my windows 10 which meant having to close down firefox. But when I restarted and had to open firefox again, it crashed a few times and I lost all my tabs. I tried doing a few things suggested in forums like finding the session in the sessionstore-backups. I copied the session, renamed it sessionstore.js and even tried renaming it previous.js and left it in the folder, but it won't load up in firefox when I open it. The only thing it keeps opening is the current session I am in(which are a bunch of forums on how to try to fix the previous session).

Another weird thing that happens is that before when firefox was trying to load the session with the previous tabs, it would try to load all of them at once and crash firefox. If you can help to restore my tabs, is there a way to make it so all of them don't load at once?

Thank you for your time.

Asked by Kyroo 3 years ago

Answered by jscher2000 3 years ago

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First time using Firefox. How do I get my email. I see nothing to click on for that, so I've been going to back to AOL for it.

Pretty much computer illiterate here. Have been using Google Chrome and had my AOL email link right there. I just downloaded Firefox and don't know how to get my email, o… (read more)

Pretty much computer illiterate here. Have been using Google Chrome and had my AOL email link right there. I just downloaded Firefox and don't know how to get my email, other than doing a search for AOL. Is there a way of setting it up on my home page, so I don't have to put it in bookmarks, to click on the link. Thanks, BJ

Asked by bj0174 4 years ago

Answered by jscher2000 4 years ago

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why does firefox stop working every 3 days

i am using windows vista, my antivirus is bitdefender. I have to reinstall firefox every 3-4 days (if im lucky) because it stops working, tried most things suggested. Any… (read more)

i am using windows vista, my antivirus is bitdefender. I have to reinstall firefox every 3-4 days (if im lucky) because it stops working, tried most things suggested. Any ideas????

Asked by garett 4 years ago

Answered by philipp 4 years ago

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How do I delete archived bookmarks? (Those used to "restore" under "import"?)

For privacy reasons, I want to delete ALL of my bookmarks. I have deleted them, but I have noticed that under Import and Backup, then Restore, there are folders of archi… (read more)

For privacy reasons, I want to delete ALL of my bookmarks. I have deleted them, but I have noticed that under Import and Backup, then Restore, there are folders of archived bookmarks under dates that go back for months containing past sets of bookmarks.

How do I delete those

Asked by deletearchived 4 years ago

Answered by cor-el 4 years ago

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64 bit wont load any games-all addons are current

have updated, reinstalled, tried all the tips on the support pages and forums-to no avail. not a single game will load or play on any site. the add ons are all current. … (read more)

have updated, reinstalled, tried all the tips on the support pages and forums-to no avail. not a single game will load or play on any site. the add ons are all current. I've tweaked and checked and unchecked. PLEASE HELP. I tried right clicking on sites with flash content and do not get a box that says global settings...something is definitely wrong! :( . funny thing is that everything was working fine till early this afternoon and then poof---it flaked.

Asked by janke1 4 years ago

Answered by the-edmeister 4 years ago

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Firefox hangs on menu clicking, button effects etc.

Hey guys, this started yesterday and it's driving me crazy. I have already tried the following: Safe Mode, disabling all plugins, updating to latest Firefox version, dis… (read more)

Hey guys, this started yesterday and it's driving me crazy.

I have already tried the following: Safe Mode, disabling all plugins, updating to latest Firefox version, disabling hardware acceleration, delete Places.sqlite.

Firefox now hangs for 5-10 seconds whenever I try to do something that isn't simple internet browsing but sometimes even then as well, it usually has to do with opening and browsing menus, clicking buttons, mouse over effects/tooltips . I'll use the plugin manager page as an example: whenever I click the drop down menu where you choose whether to activate the plugin, Firefox hangs for 10 seconds. Once that is done, I can open that drop down menu as much as I want but if I attempt to open another drop down menu for a different plugin, it happens again.

This happens both in Firefox 43 and an old version of Nightly that I'm running with a different profile. It doesn't happen in other browsers I have. Any ideas?

Asked by tori28394 4 years ago

Answered by tori28394 4 years ago

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Trying to bring Pale Moon profile to Firefox with MozBackup

Hi all. I've been using Pale Moon for a good while and I'm thinking about coming back to Firefox. I have the latest version of Firefox installed, and I'm trying to brin… (read more)

Hi all. I've been using Pale Moon for a good while and I'm thinking about coming back to Firefox. I have the latest version of Firefox installed, and I'm trying to bring my Pale Moon profile over to Firefox. Or at least my history.

MozBackup saves and restores PM profiles just the same as it does FF profiles, as .pcv files. I've tried many times to "restore" a new FF profile from a saved PM .pcv backup. I get an error saying that the selected backup isn't for the selected application -- please see my screen shot. That's true, but if MozBackup treats the two browsers them same and saves both as .pcv, I'd think I'd be able to move my profiles interchangeably?

The most important thing to me is my History in my PM profile. I've done the import/export bookmarks from PM to FF, but that's only bookmarks, not history. And copy/paste the PM profile folder into my Firefox profile folder of course doesn't work.

Is there a tweak to MozBackup that I can do to make this work, that is, "restoring" my PM profile to my FF profile, or is there another way that I can bring my history, if nothing else, from PM to FF?

Thank you so much --

SBS

Asked by SingBlueSilver 4 years ago

Answered by the-edmeister 4 years ago

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Firefox crashes

My Firefox has been crashing and not starting for several weeks. I've gone through several steps of the troubleshooting, including starting in safe mode (where it crashe… (read more)

My Firefox has been crashing and not starting for several weeks. I've gone through several steps of the troubleshooting, including starting in safe mode (where it crashes & won't start), updating Firefox and several clean reinstalls, My laptop is about 8 years old, but has been running Firefox up until about a month ago. I have included the crash report here: Crash ID: bp-76cb1646-b595-4b51-a5ca-d72a92150506

Asked by frease730 4 years ago

Answered by philipp 4 years ago

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Import old passwords

My old computer mother board crashed. They backed up all my files and I have them on the hard drive of a new computer. I can see the key3 and logon files in the oldhd fol… (read more)

My old computer mother board crashed. They backed up all my files and I have them on the hard drive of a new computer. I can see the key3 and logon files in the oldhd folder, can I just copy them over, to get the passwords or is there another process to update my passwords?

Asked by shawnwil 4 years ago

Answered by jscher2000 4 years ago

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Firefox crashes 43.0.x

Starting with version 43.0.0 Firefox started to crash on my machine. With 43.0.0 it happend a few times, but with 43.0.1 it crashes just after startup. I try to send a cr… (read more)

Starting with version 43.0.0 Firefox started to crash on my machine. With 43.0.0 it happend a few times, but with 43.0.1 it crashes just after startup. I try to send a crash report every time it happens but it says there was a problem sending it. In the submit log it says "Crash report submission failure: Could not establish connection to the server". Because of this I do not have a directory of sumitted crash reports, only one with pending reports.

I have tried reinstalling Firefox twice, reset Firefox so no plugins or addons are installed but it still crashes shortly after startup. Even when it is open long enough for me to exit Firefox it crashes on exit.

I can include a few report ids but as they have not been sent I don't know how much good they will be: ea4782b8-f222-46f3-95a3-620a8b783844, 4cf5165b-3ad4-49c1-8615-6c2665799791, 7ac58778-bc59-44c3-8579-ba4be962a5a8. I do have the .dmp and .extra files for these crashes.

I am running Windows XP.

I have data from the troubleshooting page as RAW (JSON I guess) and text:

{

 "application": {
   "name": "Firefox",
   "version": "43.0.1",
   "buildID": "20151216175450",
   "userAgent": "Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0",
   "safeMode": false,
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/43.0.1/WINNT/en-GB/",
   "numTotalWindows": 1,
   "numRemoteWindows": 0,
   "remoteAutoStart": false
 },
 "modifiedPreferences": {
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.capacity": 1048576,
   "browser.cache.disk.filesystem_reported": 1,
   "browser.cache.frecency_experiment": 4,
   "browser.download.importedFromSqlite": true,
   "browser.places.smartBookmarksVersion": 7,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20151216175450",
   "browser.startup.homepage_override.mstone": "43.0.1",
   "browser.startup.homepage_override.buildID": "20151216175450",
   "dom.apps.reset-permissions": true,
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "43.0.1",
   "gfx.crash-guard.d3d11layers.appVersion": "43.0.1",
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11": true,
   "gfx.crash-guard.d3d11layers.feature-d3d11": true,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11": false,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp": false,
   "gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle": true,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle": true,
   "gfx.crash-guard.d3d11layers.feature-d2d": true,
   "gfx.crash-guard.status.glcontext": 3,
   "gfx.crash-guard.d3d11layers.driverVersion": "6.14.13.2049",
   "gfx.crash-guard.d3d11layers.deviceID": "0x1244",
   "gfx.crash-guard.status.d3d11layers": 2,
   "media.hardware-video-decoding.failed": true,
   "network.cookie.prefsMigrated": true,
   "places.history.expiration.transient_current_max_pages": 20435,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.sanitize.migrateFx3Prefs": true
 },
 "lockedPreferences": {},
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "Direct3D 9",
   "windowLayerManagerRemote": true,
   "supportsHardwareH264": "No; Failed to create H264 decoder",
   "adapterDescription": "NVIDIA GeForce GTX 550 Ti",
   "adapterVendorID": "0x10de",
   "adapterDeviceID": "0x1244",
   "adapterSubsysID": "00000000",
   "adapterRAM": "Unknown",
   "adapterDrivers": "nv4_disp",
   "driverVersion": "6.14.13.2049",
   "driverDate": "6-21-2013",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterSubsysID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": false,
   "directWriteVersion": "0.0.0.0",
   "direct2DEnabledMessage": [
     ""
   ],
   "webglRendererMessage": [
     ""
   ],
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "cairo"
   },
   "failures": [
     "[GFX1-]: GLContext is disabled due to a previous crash.",
     "[GFX1-]: GLContext is disabled due to a previous crash.",
     "[GFX1-]: GLContext is disabled due to a previous crash.",
     "[GFX1-]: GLContext is disabled due to a previous crash.",
     "[GFX1-]: GLContext is disabled due to a previous crash.",
     "[GFX1-]: GLContext is disabled due to a previous crash."
   ],
   "indices": [
     0,
     6,
     2,
     3,
     4,
     5
   ]
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.10",
     "version": "4.10.10"
   },
   "NSS": {
     "minVersion": "3.20.1 Basic ECC",
     "version": "3.20.1 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.20.1",
     "version": "3.20.1"
   },
   "NSSSSL": {
     "minVersion": "3.20.1 Basic ECC",
     "version": "3.20.1 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.20.1 Basic ECC",
     "version": "3.20.1 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "crashes": {
   "submitted": [],
   "pending": 26
 },
 "extensions": [
   {
     "name": "Microsoft .NET Framework Assistant",
     "version": "0.0.0",
     "isActive": false,
     "id": "{20a82645-c095-46ed-80e3-08825760534b}"
   }
 ],
 "experiments": []

}

Asked by jkcjkc 4 years ago

Answered by the-edmeister 4 years ago