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  • Archived

how do I fix the "shockwave flash" error, causing firefox to lock up, slow, or crash?

continous errors about "shockwave flash", "script has stopped working" etc, causing numerous slowdowns, lock-ups, and crashes. have tried several fixes, but none have wor… (read more)

continous errors about "shockwave flash", "script has stopped working" etc, causing numerous slowdowns, lock-ups, and crashes. have tried several fixes, but none have worked.....please advise

Asked by mgenoves 6 years ago

Last reply by dustymojave 6 years ago

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automatic clear downloads

Why the download style at firefox 26 are changed? Some questions: 01. How i can return to old style of downloads? 02. How i can make all the files it downloaded AUTOMATIC… (read more)

Why the download style at firefox 26 are changed?

Some questions:

01. How i can return to old style of downloads?

02. How i can make all the files it downloaded AUTOMATICALLY and instead cleared from download list window? http://postimg.org/image/4tmf23tnj

03. Why every file i download from firefox 26 it has the lock icon? http://s27.postimg.org/ozpx0zpb3/image.png

Both of them DOESN'T happening at firefox 25 and older version.

Asked by Gregory 6 years ago

Last reply by soulhunter123 6 years ago

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I had the fbi virus scam hit me and I have lost all my settings after resetting FF

I got hit with the fbi scam virus (don't know how as I use a Mac) and I don't know if its gone or not but I reset FF to its default state using the procedure outlined her… (read more)

I got hit with the fbi scam virus (don't know how as I use a Mac) and I don't know if its gone or not but I reset FF to its default state using the procedure outlined here. https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems

But after doing this, all my settings, my user profile and my exceptions list in privacy that I have been painstakingly putting together over years, has just disappeared and I am quite annoyed.

If these settings are recoverable, how do I restore my previous FF state?

Asked by VortexBoy 6 years ago

Last reply by John99 6 years ago

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Firefox 24 and 25-b always hangs when starting up on mac Osx 10.8.5 despite trying everything suggested on support pages. Reverting to firefox 22 works. Help?

I have tried everything on support yet it keeps crashing. My macbook pro has the same software (10.8.5) yet firefox 25.0 works like a dream. My desk top is part of an off… (read more)

I have tried everything on support yet it keeps crashing. My macbook pro has the same software (10.8.5) yet firefox 25.0 works like a dream. My desk top is part of an office network with 10.8 server.

Question title edited by moderator to change "keeps crashing" to "always hangs", since Firefox isn't crashing - it's not responding. aw

Asked by SamK 6 years ago

Last reply by Xavier Kreiss 6 years ago

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help! How do I get rid of firefox developer tools.

I am a computer dummy. Firefox is installed in our Windows 8 computer as our browser. Whenever we use it, a very annoying thing called Default Fire Fox Developer tools c… (read more)

I am a computer dummy. Firefox is installed in our Windows 8 computer as our browser. Whenever we use it, a very annoying thing called Default Fire Fox Developer tools comes up at the bottom and takes up half our screen. Sometime it lets me hit esc. to close it but then it just pops back up. We use our computer for the net, e mail and social media alongside learning sites for our kids. How can I get rid of this thing? Please help me and explain it like I am 6 .

Asked by Lornauk 6 years ago

Last reply by cor-el 6 years ago

  • Archived

"Reload" has disappeared from "View" dropdown in navbar. How can I get it back?

In Firefox navbar at top of screen, when I click on "View" I no longer see "Reload page" as an option. I don't see any reload icon either. This just started happening tod… (read more)

In Firefox navbar at top of screen, when I click on "View" I no longer see "Reload page" as an option. I don't see any reload icon either. This just started happening today. I restarted Firefox, then restarted computer, but "Reload" is still gone from "View" dropdown. Is there some magic trick I've missed? Thanks.

Asked by Toni126 6 years ago

Last reply by oldtymeffuser 6 years ago

  • Archived

I cannot change the value in about:newtab from "newtab" to "blank." The dialog is displayed but when I click Ok, the value is not changed.

I cannot change the value in about:newtab from "newtab" to "blank." The dialog is displayed but when I click Ok, the value is not changed. Answer Comment on usual metho… (read more)

I cannot change the value in about:newtab from "newtab" to "blank." The dialog is displayed but when I click Ok, the value is not changed.


Answer

Comment on usual method and solution, by a forum Moderator.

As long as there are no confounding factors, such as certain extensions, or a user.jsfile the procedure is as follows

  1. Open a new tab and type "about:config" in the address bar.
  2. In the Search bar type: "newtab"
  3. Locate and double click "browser.newtab.url"
  4. In the "Enter String Value" box change "about:newtab" to "about:blank" and click OK.
  5. Verify that the value has changed and now all new tabs will be blank.

See post under by pirate048 /questions/976589?page=2#answer-509482 ~J99

Asked by mark.s.moore 6 years ago

Last reply by pirate048 6 years ago

  • Archived

Why did an upgrade of firefox ask to install the malware Bettersurf Extension

On my last upgrade in Firefox (version 25.0), the next time I opened Firefox, I was asked to install the extension Buttersurf.. I have done some reading about this and it… (read more)

On my last upgrade in Firefox (version 25.0), the next time I opened Firefox, I was asked to install the extension Buttersurf.. I have done some reading about this and it is a maleware. Why are you allowing this extension??? I deleted all signs of it from my computer.

Asked by moxieweb 6 years ago

Last reply by jscher2000 6 years ago

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Firefox 26 Has Completely Removed Download Progress Display

For those who are not happy with Firefox's removal of the downloads display progress bar in the 25 series, you'll be even more unhappy with the 26 series. Even typing ab… (read more)

For those who are not happy with Firefox's removal of the downloads display progress bar in the 25 series, you'll be even more unhappy with the 26 series. Even typing about:config and isetting browser.download.useToolkitUI to true no longer works. I sincerely despise companies that DO NOT provide their users OPTIONS, OPTIONS. OPTIONS! Instead of pissing off a sizable number of people who prefer things the way they were. Stop changing things for the worst! I want to monitor my downloads progress without having to take an extra step by clicking on the "Library" tab. Who are you trying to impress?

Asked by NYCGRIFF 6 years ago

Last reply by ehw0405 6 years ago

  • Archived

I'm having issues for firefox 25 does not save spot on a webpage.

For example I save and quite on a webpage at a specific spot an article and lets say said article is fairly long, well I'm scrolled half way down when I last closed it wh… (read more)

For example I save and quite on a webpage at a specific spot an article and lets say said article is fairly long, well I'm scrolled half way down when I last closed it when reopened however its has either scrolled up all the way to the top of the page or is scrolled up to close to the top. I have no idea what this is or where the problem would be located. I have already used the troubleshoot reset Firefox problem still persists. Did not have this issued on Firefox 24.

Asked by Nshelp 6 years ago

Last reply by TonyP 6 years ago

  • Archived

Solution to Flash crash that seems to work!

Like others I am tearing my hair out over repeated Flash crashes (FF25.0, win 8.1).No matter what updates etc - you get the idea.... One solution deep in help is 'Re-init… (read more)

Like others I am tearing my hair out over repeated Flash crashes (FF25.0, win 8.1).No matter what updates etc - you get the idea....

One solution deep in help is 'Re-initializing the plugins database'. This really works but I wonder is there some way I could run this each time I start up Firefox to pre-empt the problem with Flash?

Asked by farci 6 years ago

Last reply by MauriceSnell 6 years ago

  • Archived

Firefox 25 still has memory leaks

It seems that Firefox still hasn't fixed it's memory leaks. I'm on Firefox 25.1 on Mountain Lion with 16 gigs RAM on a macbook pro with Retina. I've disabled all plugins … (read more)

It seems that Firefox still hasn't fixed it's memory leaks. I'm on Firefox 25.1 on Mountain Lion with 16 gigs RAM on a macbook pro with Retina. I've disabled all plugins and all add-ons and memory still seems to creep up as long as firefox is open. I also notice that CPU is always pretty high. In comparison to chrome and safari it's pretty ridiculous how much CPU and real and virtual memory Firefox needs. I do like the browser though.

Is anyone else having this problem still?


Please Note

For those sticking with Firefox

  • see this helpful advice post 505646 down thread by Wesley Branton
  • or for investigating a solution or needing your own fix see my post 521852 down thread

Thanks John, (A forum moderator.)

Asked by lance000 6 years ago

Last reply by jpdemers 6 years ago

  • Archived

Video controls do not show

Whenever i play a video, whether quicktime or html5, there are no video controls (play, pause etc). On trailers.apple.com, I can get the video controls to show up if clic… (read more)

Whenever i play a video, whether quicktime or html5, there are no video controls (play, pause etc). On trailers.apple.com, I can get the video controls to show up if click inspect element but then there's no video. I have tried reinstalling firefox, vlc, quicktime, flash, with no success. I'm using Winx64 fully patched.

Asked by alphaace 6 years ago

Last reply by guigs 6 years ago

  • Archived

firefox reopens with tabs in the wrong order

Hi all, when i close Firefox and reopen it all of the tabs open in a different order. I have them set in a specific order and it annoys me that i have rearrange them eac… (read more)

Hi all, when i close Firefox and reopen it all of the tabs open in a different order. I have them set in a specific order and it annoys me that i have rearrange them each time I open Firefox. This has only been happening for the past week or so.

Any help is greatly appreciated.

Cheers,

Maxy

Asked by maxy0007 6 years ago

Last reply by enbalmed 6 years ago

  • Archived

Twitter is currently not working on Firefox (most updated beta version)

Twitter cannot load fully at all on Firefox, and has been operating extremely slowly for hte last few days. Ohter browsers (non-Firefox) seem to be working fine with it. … (read more)

Twitter cannot load fully at all on Firefox, and has been operating extremely slowly for hte last few days. Ohter browsers (non-Firefox) seem to be working fine with it.

Asked by Heia 6 years ago

Last reply by KixPanganiban 6 years ago

  • Archived

repeated crashes in Windows 8.1 (final release)

FF 25.0.1 repeatedly Crashes in Windows 8.1 (final release). Anyone know of a Stable earlier version that actually works with Win 8.1? Also - anyone know if 'FF Reset' is… (read more)

FF 25.0.1 repeatedly Crashes in Windows 8.1 (final release).

Anyone know of a Stable earlier version that actually works with Win 8.1?

Also - anyone know if 'FF Reset' is likely to cure this - or just be more frustrating "hoop-jumping"??

Appreciate anyone's real-world insights on this.

Asked by jerswing 6 years ago

Last reply by kiwinoel 6 years ago

  • Archived

Shockwave Plugin Unresponsive - Flash and Firefox up to date.

Flash has been unresponsive and crashing all day, well over 30 times just today. The problem just started this morning. The error message I get is that the Shockwave plug… (read more)

Flash has been unresponsive and crashing all day, well over 30 times just today. The problem just started this morning. The error message I get is that the Shockwave plugin is unresponsive or busy. I haven't installed anything new in weeks. I cannot access any website where flash is required without it crashing after a few moments, moreso with videos. I've tried uninstalling and reinstalling three times- as stated in the title, both Firefox and Flash are up to date. Mozilla doesn't find any new required updates on the plugin page.

I am unable to click on settings after right clicking on any flash application (if it lets me get that far)- and that just sends it into another hang. Therefore, I am unable to deaccelerate the hardware, which I've seen as a popular solution. Flash also doesn't work on Chrome or IE because it crashes similarly.

These are the last 5 crash reports.

2c87b7d7-86c9-42e1-b4fd-f5b2dc3b554c 12/9/2013 4:43 PM bp-24201039-2fca-4454-8c3f-6e0562131209 12/9/2013 4:24 PM bp-24674af0-27e0-4aa1-977e-10c572131209 12/9/2013 4:22 PM f26bd93e-d140-48ce-9360-0a2947764435 12/9/2013 4:09 PM fb2409d6-eba6-477e-8836-e81a3a30ee47 12/9/2013 4:09 PM

Please, help! I know that flash is the problem, because when it's uninstalled Firefox runs fine. I've uninstalled RealPlayer and any known problems with flash plugins. No matter what I do I'm stuck.

Asked by Bob_Loblaw 6 years ago

Last reply by 7246291 6 years ago

  • Archived

Code for Choppy Scrolling?- STILL NEED HELP/REPLIES

First off, I would advise that anyone thinking of answering this should read this, as it gives one an idea of what I am speaking of: https://support.mozilla.org/en-US/que… (read more)

First off, I would advise that anyone thinking of answering this should read this, as it gives one an idea of what I am speaking of: https://support.mozilla.org/en-US/questions/976244?esab=a&s=&r=0&as=s

Secondly, while this is related to my question about the earlier problem with choppy/stalling scrolling, it is somewhat of a different question, so I felt that I could start with a clean slate, so to speak.

As a possible solution for my Choppy scrolling problem, this was given to me: "You can also try to use this bookmarklet to see if that help (it makes background images scroll)

javascript:void(document.body.style.backgroundAttachment='scroll');

You can test this by pasting the code in the command line in the Web Console (Firefox/Tools > Web Developer;Ctrl+Shift+K). If it works then you can create a new bookmark and paste the JavaScript code in the location field and issue this bookmark on web pages that cause problems."

However, I have a couple of questions about this: 1) Could anyone show me (via images or however you can), how and where exactly to paste the code? That way I don't mess something up (and knowing my luck with things, I would).

2) Say that updating graphics didn't work, but that bookmarklet does- I use Greasemonkey. Does a Greasemonkey userscript exist that would insert that in for me? If one doesn't, could it be made? Just that it would seem a bit tedious to do that on every page where that is a problem. (Note that this question is hypothetical for now- The Graphics Card update could be what was needed. I'm just trying to cover all bases.)

((Also note that scrolling seems to be working fine for now. I'm simply curious and wanted to cover all bases))

Asked by ponyparty 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

firefox will close when i close the window but the process doesn't shutdown ever since i had updated to FF25

I am running Win. 8.1 and had no issues with FF 24. Since upgrading to FF 25, firefox will appear closed when i close the window but the process doesn't shutdown. I hav… (read more)

I am running Win. 8.1 and had no issues with FF 24. Since upgrading to FF 25, firefox will appear closed when i close the window but the process doesn't shutdown. I have to go into Task Manager to end the process. I can then launch it again.

Asked by ElCapitan 6 years ago

Last reply by rnovember 6 years ago

  • Archived

Mac OS X Services don't appear in right click menu

The Services menu does not appear in Firefox when right clicking context appropriate context (see this screenshot in Firefox http://imgur.com/mkxFHoO ). An example of thi… (read more)

The Services menu does not appear in Firefox when right clicking context appropriate context (see this screenshot in Firefox http://imgur.com/mkxFHoO ).

An example of this Services context menu in TextEdit as it appears in other apps as well http://imgur.com/nyrESSP

Asked by xilni 6 years ago

Last reply by Wesley Branton 6 years ago