Firefox Support Forum

For some reason I can't access the Spotify website (spotify.com or https://open.spotify.com/). I get this error message:

Page not found - We can’t seem to find the page you are looking for. Any ideas? This is infuriating. I'm on a Mac running Ventura and the newest version of Firefox. Thanks.

We have an intranet site that works fine in Chrome and Edge, but does not load at all in Firefox. In Firefox, an authentication dialog appears, but after entering correct credentials, it just re-shows the same authentication dialog after a few seconds. This repeats indefinitely. There is no useful info (and pretty much no info of any kind) in the dev tools. I have tried Firefox in safe mode, with no changes to the behavior.

What steps can I try to debug this problem?

Hi,

I absolutely hate browsing forums for solutions to my problems.

I hate being forced to search FAQ's for questions that nobody asks frequently enough before being able to post something. I appreciate this is necessary to limit multiple threads about the same topic, but it's not the perfect solution.

It doesn't help if the admins of this forum fob off questions with an arrogant answer and close the thread.

I'm looking at you @dropa. Please chill. These people need to talk to each other. Don't just shove potatoes in their mouths send them packing.

I'm not trying to be abrasive, but I've seen this on other forums, it looks like bullying, and it is frustrating and, frankly, it's mean.

Thanks.

I am getting this message when attempting to log in.

An error occurred during a connection to tv.onesearch.org. Peer’s Certificate has been revoked.

Error code: SEC_ERROR_REVOKED_CERTIFICATE

This all started when i wanted to use a user.js file for firefox.

I followed a youtube video to create a new profile to use the user script but I wanted to change the directory so I deleted it, made it anew and somehow the default profile file that i used was gone (I realised this only later). I think I had somehow overwritten it, but its weird because in my trashbin i did not find anything.

When asking me to login to sync I gave my password but it said it was wrong i realised I was using a vpn so i turned it off and then it worked, however then it asked me for a confirmation code from my email wich I also gave but it still refused saying it was wrong, which it wasn't!

After that I gave up and made a backup of my profiles and resetted my password still thinking I had my old profile file. My logins were gone and copying and pasting the login.json with the key4.db files from other profiles didnt give them back.

Luckily am still logged into my mobile app where i have my logins but there is now a warning sign to reconnect to resume syncronizing and Im afraid if i reconnect its going to delete my saved logins on the app instead of using them.

What do i do now? Is there a way to export all my data from the mobile app? Do I need to copy my logins one for one? Or can everything be resolved by reconnecting?

Hello,

I had to deactivate 2FA briefly, and then attempted to use a reactivate it again. I am able to scan a QR, but when I try to enter the OTP codes that show up, I receive the following message "Incorrect two-step authentication code". This has happened with Raivo and Authy (the previous 2FA app). What is causing this?

So when i visit a website that relies on changing local files, sometimes its the correct thing and others its not. I assume since im on linux it might be installing though a snap and something else. Any help would be appreciated.

With the Gmail App installed on windows, how to open an embedded link in an email (in the Gmail App) in Firefox browser instead of Chrome Browser? Currently, I do a left click, copy the link address and paste it in the Firefox Browser. By default, on clicking the link in the Gmail App, it opens in the Chrome Browser.

Since the update a few days ago, Firefox is crashing and some sites such as Trust Pilot, do not work at all on Firefox. I know it is Firefox because it works fine with Chrome. Even Google Search does not work right.

What is the problem?

I have recently updates to Windows 10. In the past PDFs uploaded via Acrobat. Currently they are uploading vi Firefox viewer. I have been able to SELECT portions of the file then SAVE AS . This included save as type.

The PDF displays ok. BUT I cannot find a way to SELECT . The TEXT SELECTION TOOL is not working. Is it just me?

Should I change to ADOBE and if so how do I do that?

On the landing page for youtube, I used to be able to right mouse click on a video thumbnail and select "open image in a new tab" from the context menu and see the thumbnail in a new tab window.

After recent updates, (now using 111.0.1 64bit , on windows 10 pro), this feature no longer exists. It's not a change on youtube because the thumbnail is still recognized as an image and can be opened in a new tab when I use Edge browser. It seems like Firefox no longer recognizes the thumbnail as an image.

Is there any setting I can change to get the feature of "open image in new tab" back into the context menu. or somehow get Firefox to recognize the thumbnail as an image ?

I've installed a new version of Ubuntu Linux and - as recommended on this page's FAQs - backed up my firefox profile, than copied it into the profile folder on the new os. Now Firefox tells me "You've launched an older version of firefox" and forces me to create a new profile :( Also loading the old profile in "about:profiles" leads to the same result

How can i restore at least my passwords? (When i try to copy only 4.db and logins.json from the old to the new profile, i get the same result)

I can't find an "import old profile"-function anywhere...

Need some help with Firefox crashing. System: Windows 8.1 64 Bit instilled on a Samsung SSD, 24 GB free space, 24 Gigs RAM, Firefox installed on conventional HDD (G:\) drive, 1.03 TB free space. This has been the standing configuration for many years, working with no problems.

Problems began with FF update 111.0. Any attempt to download files (.jpg or .pdf) would cause the “save” button to freeze, and after a seconds FF would crash. If an attempt was made to change a setting FF would again crash so quickly it was impossible to attempt any changes. Oddly enough, FF update 111.0.1 fixed the issue (or so I thought) and things returned to normal. I assumed whatever caused the problem had been fixed.

Unfortunately, every update beyond 111.0.1 reverts back to the same freezing and crashing behavior. I have attempted the following with all updates above 111.0.1 in an effort to correct the issue. So far nothing has worked. BTW, Brave and Chrome work just fine.

Cleared out all cache and cookies. Changed download folder Opening in safe (trouble shooting) mode Clean install(s) Disabled hardware acceleration. Putting the entire program on C:\ drive (apparently the newer FF installer does not allow custom installations any more). Checked and updated all drivers

Currently I have disabled automatic updates as none of them have the same freeze/crash issue. I am out of ideas and would certainly be glad to get any advice. At this point Brave is going to be my new default browser. Yes, I know 8.1 is no longer supported but I am not in a position to replace this PC at the moment.

Hi there!

Whenever I open Firefox, I receive a notification that suggests I reinstall the browser due to a configuration file error. However, I am still able to use the browser normally and my settings remain intact.

Is there anything I can do to address this notification without reinstalling Firefox? I would appreciate any guidance or suggestions you may have.

Thank you for your time, and I look forward to hearing back from you soon.

Best regards, sander

Hi I use Firefox on 2 mac and 1 IoS device. The passwords or saved logins don't seem to sync across devices, even though they are all logged in via my account. Kindly advise.

Using noVNC to access a wired LAN host on Linux using Firefox v111 uses ~5% CPU on an AMD 5600X. Upgrading to Firefox v112 causes CPU utilization in the exact same use case to jump to ~35% with spikes over 70%. Additionally the responsiveness drops dramatically, and is difficult to use. I've tried a completely new profile with the default settings, and the results are the same. I've reverted back to v111 for the moment.

I got a new machine, and exported from a windows 10 machine running firefox and got a "bookmarks.html " file that was saved to my desktop. I then used a USB drive to put it on a new LINUX box with firefox running on it. something happened with the "other bookmarks" folder in my bookmarks list. It is empty and I cannot access it. PLUS there is ANOTHER "other bookmark" folder on the bottom of the list that I cannot access or select.

The "other bookmarks" on the bookmarks tab is empty (the one on the top of the list). I can't move a URL to it. There is also another "other bookmarks" on the bottom. which I cannot select and therefore cannot get rid of. And I have a link to some place that I also cannot select (and therefore cannot get rid of).

All the bookmarks in my folders and lists are ok and they work. I think the bookmarks list (which I cannot find in the linux file system) is corrupted. How can I find it, delete it, and then try to import my new "bookmarks.html" again ? Using Linux POP-os ver 22. Most recent release.