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I use Mozilla products Firefox and Thunderbird. When on any website I click on an e-mail adres, it does not open in Thunderbird. How solve it ?

For years I use Mozilla products Firefox and Thunderbird with great satisfaction. Recently I installed both on a new windows 10 laptop. When being on any given website I… (read more)

For years I use Mozilla products Firefox and Thunderbird with great satisfaction. Recently I installed both on a new windows 10 laptop. When being on any given website I click on an e-mail adress, it does not open in Thunderbird. Instead I obtain a popup window with several options, but not Thunderbird. How do I solve this ? Thank you.

Asked by roger.verlinden2 1 week ago

Answered by Tommy 1 week ago

  • Solved

Firefox Browser

Is it possible to install Firefox Browser on a drive other than the C drive? In other words, is it possible to Custom install this great product? Sincerely, Glenn … (read more)

Is it possible to install Firefox Browser on a drive other than the C drive?

In other words, is it possible to Custom install this great product?

Sincerely, Glenn

Asked by Glenn 3 days ago

Answered by AliceWyman 3 days ago

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Windows 10 Pro won't allow installation of Firefox

I want to use Firefox as my default browser and have it installed on my laptop. My current default browser is Chrome. When I click on Firefox in the start menu, the user … (read more)

I want to use Firefox as my default browser and have it installed on my laptop. My current default browser is Chrome. When I click on Firefox in the start menu, the user account control window pops up and asks if I want to allow Firefox to make changes to my computer. Click yes, and it just continues to ask if I want to make changes but never opens.

I am running Windows 10 Pro which was recently upgraded from Windows 7 Pro.

Any help would be appreciated. Thanks.

Asked by gio20 4 days ago

Answered by cor-el 4 days ago

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Firefox loads, runs, but will not open web sites

Firefox loads, runs, but will not open web sites. I have uninstalled and reinstalled several times. At one point I got when during installation, I got error "The code … (read more)

Firefox loads, runs, but will not open web sites. I have uninstalled and reinstalled several times.

At one point I got when during installation, I got error

"The code execution cannot proceed because VCRuntime140...1.dll was not found. Reinstalling the program may fix this problem."

I reinstalled runtime dll from microsoft web site.

Now after firefox installation, Firefox opens but simply will not download any web sites. All other browsers do with no problem. However, I prefer firefox and would like to get this problem fixed.

Asked by dietersims 6 days ago

Answered by FredMcD 6 days ago

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All bookmarks lost after update. Restoring bookmarks not working.

Firefox asked me to update every time I opened it. Downloading and installing firefox, always said udating didn't work, download firefox upate now. Tried dozens of times.… (read more)

Firefox asked me to update every time I opened it. Downloading and installing firefox, always said udating didn't work, download firefox upate now. Tried dozens of times. Then said needed to go to new firefox, did that, had to create account, did that, now have lost all the bookmarks. Tried selfhelp to restore bookmarks, incomplete instructions or not working. I would really, really like all my bookmarks back. Thanks for your help, Jane.

Asked by angusangus 4 months ago

Answered by Scribe 4 months ago

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How to migrate profiles when upgrading from one ESR minor version to another, e.g. from ESR 68.x to ESR 68.y?

We currently would like to upgrade our centrally installed Firefox ESR version and would like users to keep their settings and be disrupted minimally. Specifically we wou… (read more)

We currently would like to upgrade our centrally installed Firefox ESR version and would like users to keep their settings and be disrupted minimally. Specifically we would like to upgrade from 68.4.2 to the current 68.8.

I am aware that as of Firefox 67 a dedicated profile version is used for each Firefox version (https://support.mozilla.org/en-US/kb/dedicated-profiles-firefox-installation).

I had assumed that as it is only a minor upgrade of the same ESR version a new profile would not be necessary, however it creates a new empty profile by default.

The suggested solution to use Firefox Sync is not an option as creating Firefox Sync accounts for all our users would even be more overhead.

Is it indended behaviour that new profiles are created for the same ESR (major) version? Is there a simple way to migrate existing profiles?

Thanks.

Asked by junk-code 1 week ago

Answered by junk-code 1 week ago

  • Solved

How do I uninstall multiple older versions of Firefox?

I've tried multiple ways to uninstall old Firefox versions. There are five showing 59.0.2, 59.0.3, 60.0.1, 61.0, 62.0.2, and the current active version 76.0.1 all are 64-… (read more)

I've tried multiple ways to uninstall old Firefox versions. There are five showing 59.0.2, 59.0.3, 60.0.1, 61.0, 62.0.2, and the current active version 76.0.1 all are 64-bit. Simply clicking or right-clicking on the application name and choosing to uninstall doesn't work.

Actually logged on as Administrator (not Run As...). From Settings, Apps, Apps & Features, click Mozilla Firefox 59.0.2 (x64 en-US), click uninstall, error called "kernel32::GetLongPathNameW9w R8, w .R7, i 1024)i .R6\uninstall\helper.exe" and below that a message "This file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in the Default Apps Settings page."

Again, actually logged on as Administrator (not Run As...). I go to Control Panel, right-click an old version, message"You do not have sufficient access to uninstall Mozilla Firefox 59.0.2 (x64 en-US). Please contact your system administrator"

As Admin Powershell command: Get-WmiObject -Class Win32_Product | Select-Object -Property Name . But it would not show any Mozilla applications installed.

Asked by dghughes 1 week ago

Answered by cor-el 1 week ago

  • Solved

Firefox icon disappears when I shut down computer

I've installed Firefox on my MacBook Air laptop, but every time I turn off my computer, the icon to access Firefox disappears from my shortcuts bar and I have to go back … (read more)

I've installed Firefox on my MacBook Air laptop, but every time I turn off my computer, the icon to access Firefox disappears from my shortcuts bar and I have to go back to my downloads folder, double click on the "Firefox 75.0.dmg" file and re-install Firefox. Meanwhile, all my bookmarks on Firefox are lost and have to start everything anew like a new customer each day. My membership email is the only thing that is retained therefore day-to-day. I've checked the settings and have even made Firefox my default browser but that hasn't helped. I should add that I also have Express VPN. When I add Firefox to the ExpressVPN's shortcuts, again it stays there only until I turn off the computer. Meanwhile, Google Chrome and my email icons remain on the VPN startup window and don't go away as does Firefox. Jacob

Asked by HAAvedissian 1 week ago

Answered by Shashank Shekhar 1 week ago

  • Solved

Profile info I copied from old version to new doesn't appear to have updated.

This evening, I was prompted to update to the latest version of Firefox, so I went ahead with it. I wasn't expecting it to create an entirely new install, rather than ove… (read more)

This evening, I was prompted to update to the latest version of Firefox, so I went ahead with it. I wasn't expecting it to create an entirely new install, rather than overlaying the current one. I went ahead with the instructions to copy info from my old profile to the new, but when I close the new browser and relaunch, none of my old info (bookmarks, open tabs, etc.) is there. I had copied all the files listed in the article.

The old install was to the C: drive. I did not have enough space on C:, so I installed the new to D:. Looks like, in spite of that, the profile files went to the usual location on C:. I don't know if that is the issue or not, but I need some help figuring this out. Grateful for any guidance you can offer.

Jay Tucker

Asked by bufo0892 1 week ago

Answered by bufo0892 1 week ago

  • Solved

I cant open a PDF Document. I installt an acrobat reader, but it does´nt work.

I got a PDF document from my credit card supplier. I tried to open with the Firefox own PDF "reader". It didn´t work. Then I installed next the Foxit PDF reader. It didn´… (read more)

I got a PDF document from my credit card supplier. I tried to open with the Firefox own PDF "reader". It didn´t work. Then I installed next the Foxit PDF reader. It didn´t work.Can help someone? Thank for help previously!

Asked by a.butscher 1 week ago

Answered by lev-09 1 week ago

  • Solved

New upadate Version 76.0 64 bit 05/05/2020 I believe keeps telling me to update even after I have done so.

Under "About Firefox" the little box keeps coming up restart Firefox. Also the progress box line only goes about 1/3 of the way and the window quits and disappear and no … (read more)

Under "About Firefox" the little box keeps coming up restart Firefox. Also the progress box line only goes about 1/3 of the way and the window quits and disappear and no further info to restart so I go to about to restart it. Thanks

Asked by maicokid 1 week ago

Answered by FredMcD 1 week ago

  • Solved

Creating new email account, firefox only creates input folder, no others. Other clients OK.

I have created two new email accounts with Ionos.co.uk (1and1) and I am now trying to set up these accounts in my Firefox client. I have tried to do this several times, … (read more)

I have created two new email accounts with Ionos.co.uk (1and1) and I am now trying to set up these accounts in my Firefox client.

I have tried to do this several times, with two new ionos accounts, both automatically and by entering the server information manually. In all cases ff only creates an inbox folder and nothing else. And when I close ff, and open it later, the new account (with just the inbox) has disappeared.

I have successfully set up the new accounts in Outlook (automatically) and all folders are present in Outlook.

Thanks

Asked by firefox662 2 weeks ago

Answered by the-edmeister 2 weeks ago

  • Solved

How do I disable firefox updates with GPO

Hi, I'm needing to disable Firefox updates via GPO due to a VMware non persistent environment. When a user logs in from an image, firefox is launched and updates to the… (read more)

Hi,

I'm needing to disable Firefox updates via GPO due to a VMware non persistent environment.

When a user logs in from an image, firefox is launched and updates to the latest version. When that user logs off, their Mozilla profile gets copied to a network share.

When they log back in, Mozilla reverts itself to the previous version due to that version being installed on the base image.

I just need to know how to disable the update process with a GPO.

Asked by jsmith33 2 weeks ago

Answered by Wesley Branton 2 weeks ago

  • Solved

how can I restore the profile that Firefox deleted when it auto-migrated to version 76.0.1?

This morning I launched Firefox as I have always done. Firefox informs me that it has auto-upgraded to version 76.0.1. "That's good!" I tell myself. "Now let's read the n… (read more)

This morning I launched Firefox as I have always done. Firefox informs me that it has auto-upgraded to version 76.0.1. "That's good!" I tell myself. "Now let's read the news as we always do." But no! My bookmarks bar is empty. "Gadzooks!" I exclaim. "Oh, well, I'll just have to read the documentation to restore my bookmarks." But no! As I pore through the documentation, I see nothing about restoring my bookmarks. I see lots of information about restoring my profile (Is that a file for professionals?

Asked by chrisc2 2 weeks ago

Answered by Scribe 2 weeks ago

  • Solved

Is it possible to convert old login files?

On my old computer, it seems I did not set up a Mozilla account. I have saved the logins.json and key3.db and saved them online. The most recent version of Firefox does n… (read more)

On my old computer, it seems I did not set up a Mozilla account. I have saved the logins.json and key3.db and saved them online. The most recent version of Firefox does not use the key3 file. Is there anyway to convert these files so they can be read by the current Firefox? Or failing that, plaintext?

Asked by PoliteUser 2 weeks ago

Answered by cor-el 2 weeks ago

  • Solved

The verification code is sent to my email way too slow, receiving it hours after the request

I would like to confirm my Firefox account but the requested verification code comes to my email hours after the ~5 minute time allowance. The time is always expired when… (read more)

I would like to confirm my Firefox account but the requested verification code comes to my email hours after the ~5 minute time allowance. The time is always expired when received, but I do eventually receive it! Could this code be sent as a text to my cell phone ? I have no problem with receiving emails on a timely basis from other sources, including verification codes. Thank you!

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by mimmonroberts 2 weeks ago

Answered by Wesley Branton 2 weeks ago

  • Solved

I updated my computer for the first time since downloading Firefox, and somehow this caused Firefox to completely reset.

I started using Firefox for the first time last week and yesterday I decided to update my computer (Mac OS Catalina 10.15.4), and once the update was finished I saw a ? i… (read more)

I started using Firefox for the first time last week and yesterday I decided to update my computer (Mac OS Catalina 10.15.4), and once the update was finished I saw a ? instead of the Firefox icon. I was still able to open the app, but it was as if everything was completely reset. "Welcome to Firefox" page, had been signed out of my account -- and even when I signed in, I got an email that a "new" device was logging in, and my entire account had been wiped of all extensions, bookmarks, settings, etc.

Thankfully, I was able to recover an older version of my profile to replace the deleted bookmarks, browser history, and most (but not all) of my settings -- but I absolutely do not want this to happen every time I update my computer, and I don't even understand why this happened in the first place. No browser I've ever used has just erased all my data and history when all I did was install a minor update to my OS. Not a great first impression tbh, but if I can prevent it from ever happening again that would help.

Asked by knsavvy 2 weeks ago

Answered by Wesley Branton 2 weeks ago

  • Solved

Just downloaded Ff on new W10 laptop. No add-ons, but Ff hamburger icon options and Right-click options never worked

Just downloaded Ff on new W10 laptop. No add-ons, but Ff hamburger icon options and Right-click options never worked: (This is from my Desktop computer, so can't Share Da… (read more)

Just downloaded Ff on new W10 laptop. No add-ons, but Ff hamburger icon options and Right-click options never worked:

(This is from my Desktop computer, so can't Share Data.) New laptop computer, with pre-installed W10, obviously trying to ram Edge down my throat. I knew from a previous computer that that is rubbish, and it actually has the same problem. Surely that must throw some light. And MS Edge won't even accept bloody MS's own Japanese IME email input, or probably any of the other languages I use (the even more execrable Windows Mail being unusable), which my newly installed latest version of Ff does. I can't bear to look yet, but I know Edge will have been reset as default browser behind my back.

Asked by ffoxed 3 weeks ago

Answered by FredMcD 3 weeks ago

  • Solved

Can I revert back to previous version temporarily and access my old MetaMask Add-on? Critical info lost.

The recent update removed my MetaMask Extension, and I had automatic login to it previously, and forgot to export my login info. It's critical that I be able to load the … (read more)

The recent update removed my MetaMask Extension, and I had automatic login to it previously, and forgot to export my login info. It's critical that I be able to load the old set up again to access it, and then can update again to the newer version of Firefox afterwards. Is there any way to do this? If not in Firefox, restore older Windows set up? Any help would be greatly appreciated. Thank you.

Asked by Mkwiggy 3 weeks ago

Answered by Mkwiggy 3 weeks ago